Japanese Business Communication and Cultural Etiquette Analysis

This report delves into the intricacies of Japanese business communication and etiquette, emphasizing cultural differences and best practices for international business ventures. It highlights the importance of understanding cultural norms, such as politeness, sensitivity, and good manners, which are highly valued in Japanese society. The report uses the case of Emily, an Australian entrepreneur in the food and restaurant industry, to illustrate how to apply Japanese business techniques effectively. Key aspects covered include the significance of loyalty, silent communication, formal business culture, gift-giving, and cross-cultural communication barriers. The report references Hofstede's model to emphasize the need for cultural awareness and adaptation. Furthermore, it explores the role of Japanese business ventures, including family, school, peer groups, media, and rehabilitation institutions in shaping individual behavior and societal values, providing a holistic understanding of the Japanese business environment.

RUNNING head: PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND
ETIQUETTE
Perspective of Japanese Business communication and Etiquette
Name of the student:
Name of the university:
Author note

1PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
The following paper looks into the matter of providing a basic concept pertaining to the
market structure and Japanese business etiquette. In fact, cultural diversities and differences have
always been effective with the basic understanding of the entire situations in business
perspectives. In fact, this has been taken into certain consideration pertaining to the effective
business understanding with the process that has been taken into consideration the basic changes
in the total understanding of business need.
Japanese business etiquette has been one of the most searched topics in the international
business studies. Due to the ceremonious venture in the country pertaining to the performances
of effective business, perspectives have been taken into certain understanding of the
environment. This process includes the comprehension of- politeness, sensitivity and good
manners since the Japanese people are highly conscious about their professional and social
values. In fact, this has been taken into certain consideration pertaining to the effective business
understanding of the people. Since, Emily has chosen food and restaurant industry to be run in
Japan, she needs to incorporate the Japanese business technique with her own professional value.
In fact, this has been taken into certain consideration pertaining to the effective chances from the
effective chances. This has effectively concerned the basic concept of the entire case with the
positive understanding of Japanese business style.
Since there remains a huge difference in the mode of running business in Australia and
Japan, the cultural and social difference, the business objective has to be taken into certain
consideration with the effective understanding of the external environment.

2PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
The following steps can be followed while making a business venture in Japan from Australia:
An individual should understand that he needs to upgrade his behavior with that of the
socio- cultural norms of the environment. An individual is internalized by his normal behavior
that goes on throughout his life. This internalization becomes so deeply engrossed that most of
the individuals is not digressed by the unfavorable situations for divergence. Japanese business
venture teaches an individual their specific roles and status in other situations of the society. For
instance, students, employees, leaders, employers, followers and teachers play their own
different roles. An individual is made to adjust his or her own behavior in a way to bring in the
correlation in the society. Moreover, there are other rights, privileges, responsibilities that are
associated with every role thus intensifies the social welfare to keep social order in a relatively
stable condition.
An individual gets to learn many skills from Japanese business venture that helps them in
leading a better life in the society. They are taught the proper behavior as per different social
situation so that they can receive good appreciation and not any negative response from others. It
aspires an individual to become a good officer, teacher, mother or father as an effect of Japanese
business venture. Society spreads its cultural values and gives special orientation like
educational, religious and political, which enables an individual to lead a proper decent life.
Thus, people learn their habits; self- conception, group norms and universe of discourse that
make it possible to interact with people of the society and act according to the societal rules.
Thus, the main goals of Japanese business venture include- teaching of impulse control,
developing conscience and preparing an individual to act according to the society (Aronfreed,
2013).

3PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
Japanese business venture has five key agents- family, school, peer group, media and
rehabilitation institutions. Family is the first place with whom the child first gets acquainted after
taking birth in the world. The primary emotions like love, care, happiness and affection are all
provided to the child by his family which forms the basis of how he will grow up to see the
world around him. Parents deserve all the credit and blame for their child’s success and behavior
in life but the proof determines that parents have a large impact. Sometimes a child also ends up
resembling their parents not just in looks or appearance but more than that. The ways in which
the parents socialize depends upon two important factors, i.e. the social strata of the parents and
their own biological sex (Zarakol, 2014). School is where the child is given training about the
rights and wrongs, ethical and unethical of the society. The three Rs are involved in the school
curriculum- reading, writing and arithmetic. A child interacts daily a large part of their time with
his fellow classmates, teachers and other authority figures that develop their interactive skill in
the society. The peer group is a crucial juncture of the life that is influenced by some groups
based on some specific characteristics or traits. This can be the after effect of their talent, their
thirst for knowledge, sport activities and games; friends play a very important part in an
individual’s life especially during his adolescence when he is influenced by his taste in music,
clothes, and other aspects of his life. They have a tendency to join the group for these features
and this leads in taking extra care for the children by the parents so that these do not affect their
personality that might be difficult to give up. The media group has a big influence on the child,
on their perspective and by sticking to the media; they like to have a role model that grabs their
attention such that they would surpass that person. Movies, TV shows, popular music,
magazines, websites and other media influence an individual’s political views, affinity for
popular culture, views on men and women, people of other gender and color and other practices,

4PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
values and beliefs. Sometimes, out of controversy the mass media is blamed for instigating the
youth and imposing violence on them. A child gets badly affected by seeing violence in the
movies even before reaching their adulthood. Mass media is also responsible for portraying
racial and gender stereotypes. The final agent is religion that is not of prime importance. In
recent days, people have less religious beliefs than it was in the earlier generations. The
rehabilitation institutions like a prison, training centre for the armed forces, police institutes etc.
have an impact on the individual who have stayed in such places. The training and discipline are
given to such individuals who were unidentified even after leaving the places. These agents of
Japanese business venture are essential for the human society because they act as the main
platform of such an individual personality (Lytton, 2013).
Emily has been successful in having a career in food in Australia due to the quality and
strategies of her business. After successfully establishing her business and shop named ‘The
Aromatic Condiment shop’ in Perth, Emily now wishes to expand her business in business. In
order to do so, Emily has scheduled her visit to Japan with Mr. Hamasaki in order to discuss the
potential venture. Japan is a country that values social and behavioral aspect of the people.
Therefore, in order to do business in Japan, Emily need to consider the cultural norms of the
country. Loyalty towards the business organization is the most significant business etiquette for
Japan. This highlights harmony, dedication and consistency in the business. The members of the
Japanese organization are loyal towards the the organization and the fellow workers and if
required they are ready to go beyond their job roles and responsibilities in order ensure the
welfare of the customers. For example, the Japanese people are so dedicated towards their work
that if conflicts arise between the family and work, the workers prefer prioritizing their work
first.

5PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
Unlike western countries, silent communication in Japan is of utmost significance due to
presence of homogeneity in the country. Speaking in excess is a sign of immaturity according to
the Japanese etiquette. Therefore, silent communication signifies understanding by using body
language or use of words to the minimum. Silent and indirect communication thereby, signifies
harmony by providing a clearer picture.
According to the given case study, initially Emily needs to consider the extremely formal
business culture of Japan in order to conduct business. For instance, Emily needs to address Mr.
Hamasaki by his name followed by his surname instead of only addressing by his first name.
Additionally, Emily needs to use meishi, the professional cards that are important part of
Japanese business etiquette. The meishi needs to be empty as writing on the card is considered an
impolite gesture. Moreover, the card must be exchanged at the beginning of the meeting and
needs to be kept until the meeting ends. Emily needs to consider bestowing something upon Mr.
Hamasaki after a business relationship is established. This is because Japan believes in
bestowing gifts to the business delegates with company gifts. In Japan, exchanging gifts between
Communications in regards to two distinct cultures are defined as cross-cultural
communication. In business, cross-cultural communications are vital, as failure to maintain
cross-cultural communication leads to broken business relationships thereby, hampering it.
According to the given case study, the potential cross-cultural barrier in communication is the
language. Emily is an Australian, Mr. Hamasaki is Japanese, and both belongs to different
cultures. According to the model of Dr. Hofstede, cultural norms play a significant role in
maintaining interpersonal relationships. Therefore, according to the model, Emily needs to
evaluate her actions, approach and decisions in order to avoid making mistakes. The model also
highlights the confidence Emily needs to reflect in her personality while meeting Mr. Hamasaki.

6PERSPECTIVE OF JAPANESE BUSINESS COMMUNICATION AND ETIQUETTE
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