JB Hi-Fi's Commercial Activities, IT/IS State, and Strategic IT Vision

This report provides a comprehensive analysis of JB Hi-Fi's commercial activities, existing IT/IS infrastructure, and future IT vision. It outlines the company's primary business processes, including manufacturing and retailing of Hi-Fi equipment and related products. The report details the current state of IT/IS within the organization, including the e-commerce website, automated billing systems in stores, and the use of various information systems for transaction processing, data analytics, CRM, and ERP. It also includes an IT asset register, gap analysis, operational plan, budget, risk assessment, and performance metrics. Furthermore, the report addresses IT management challenges, organizational structure, and staff training plans, concluding with recommendations to enhance JB Hi-Fi's IT capabilities and achieve its strategic objectives. The document provides a detailed overview of JB Hi-Fi's current state and future plans, offering valuable insights into its operations and strategic direction.

Table of Contents
Introduction...........................................................................................................................................2
Primary Commercial Activities & Business Processes......................................................................2
Vision Statement...............................................................................................................................2
Existing State of IT/IS in the Organization........................................................................................3
IT Asset Register & Application Portfolio.........................................................................................3
IT Vision...............................................................................................................................................4
Gap Analysis & Required Projects....................................................................................................4
Operational Plan................................................................................................................................5
Schedule & Resources...................................................................................................................5
Budget...........................................................................................................................................8
Risks............................................................................................................................................10
Performance Metrics...........................................................................................................................12
Finance Metrics...............................................................................................................................12
Customer Metrics............................................................................................................................12
Process Metrics................................................................................................................................13
People Metrics.................................................................................................................................13
IT Management in the Organization....................................................................................................14
Current Issues & Challenges............................................................................................................14
Organization Chart..........................................................................................................................14
Staff Training Plan..........................................................................................................................15
Conclusion...........................................................................................................................................15
References...........................................................................................................................................16

JB Hi-Fi
Introduction
JB Hi-Fi is an organization that was set up in the year 1974 by Mr. John Barbuto by starting a
single store in Victoria, Australia and has now grown to 303 stores globally. The company
officially shifted to New Zealand in the year 2007 and has 15 stores in the country (Jbhifi,
2018)
Primary Commercial Activities & Business Processes
The primary commercial activities that are carried out at JB Hi-Fi are the manufacturing and
retailing of the Hi-Fi equipment and products. These include computers, mobile phones, Hi-
Fi speakers, portable audio, home theatre, stacks, and a lot more. The company also deals in
recorded music, wide range of games, DVD music, TV shows, etc. (Jbhifi, 2018)
The strategic initiatives taken by the company to support its growth and business objectives
are as listed below (Talevski, 2015).
 To target the high growth segments that are associated with the home entertainment
market
 To make sure that the recently opened stores succeed in gaining quick profits
 To apply the plans and policies to improve the efficiency of the stores that are already
in place
 To open new stores in the areas that have not been covered before so that the
customers may find it easier to visit the stores closer to their location
 The company has a strong presence in the Melbourne and Brisbane markets and it
intends to have the similar control and presence in the Sydney, Perth, and Adelaide
markets
 To open the new formats stores in Australia and New Zealand
 To enhance the functionality of the e-commerce platforms
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JB Hi-Fi
Vision Statement
The vision of the company is to achieve enhanced profits and revenues by serving its
customers with the best online and offline experience and services. The company also targets
capturing the global markets as the retailer of the Hi-Fi equipment and other gadgets, such as
leading brands of computers and mobile phones (Jbhifi, 2018).
Existing State of IT/IS in the Organization
JB Hi-Fi has an e-commerce website in place that allows the customers to browse through the
available products and equipment and purchase them as well.
The website of the organization provides the users with the ability to access the products in
the categories as Computers & Tablets, TVs, Headphones, Speakers & Audio, Gaming,
Movies & TV Shows, Cameras, Mobile Phones, Drones & Robotics, Health, Fitness &
Wearables, and Home Appliances. The website also provides the ability to log in to the site
for secure access, search through the products, and has varied payment gateways integrated
for secure and convenient payments.
There are currently 303 JB Hi-Fi stores set up globally and the usage of Information
Technology and Information Systems is reflected in the stores as well. All of these stores
have an automated billing and invoicing system in place. There are also barcode readers and
Radio Frequency Identifiers (RFID) tags and sensors installed. The internal operations at the
organization also witness the use of a wide variety of information systems. There are a lot of
transaction and order processing systems. Big Data tools, data analytics tools, accounting
systems, customer relationship management systems, supply chain management systems,
Enterprise Resource Planning (ERP) systems, and likewise used by the employees so that the
business operations and activities are effectively carried out. The data and information sets
are managed using Big Data and database engines that are deployed in the office units
(Mitchell, 2015).
The company does not currently have a mobile application in place. The web site of the
organization is accessible on the mobile platforms; however, there is no mobile application
specifically developed and deployed for the organization.
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JB Hi-Fi
IT Asset Register & Application Portfolio
The IT asset register and application portfolio of the organization comprises of the computer
systems, network peripherals, and information systems that are installed across the 303 stores
of the company.
Also, the office units of the organization in Australia and New Zealand are equipped with the
IT hardware and software in the categories as data management tools, sales analysis tools,
data analytics tools, order processing systems, marketing & advertising packages, transaction
processing software, web services, information security protocols and measures, customer
relationship management systems, supply chain management systems, Enterprise Resource
Planning (ERP) systems, accounting systems, and many more. The hardware that is installed
in the organization comprises of the computer systems, laptops & notebooks, networking
peripherals, printers, scanners, sensors, and mobile devices. There are also testing tools and
equipment used in the organization to ensure that all of the business processes and operations
are thoroughly tested before they are handed over to the end users. The management of the
projects and business activities is done using project management, reporting, and
communication tools.
IT Vision
The vision of the company is to achieve enhanced profits and revenues by serving its
customers with the best online and offline experience and services. The company also targets
capturing the global markets as the retailer of the Hi-Fi equipment and other gadgets, such as
leading brands of computers and mobile phones (Jbhifi, 2018).
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JB Hi-Fi
References
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close-one-head-office/
Chung, F. (2016). JB Hi-Fi to acquire the Good Guys. Retrieved from
http://www.news.com.au/finance/business/retail/jb-hifi-to-acquire-the-good-guys/
news-story/57569aa38eed7db04517cac611d4a310
Commsec. (2018). JB Hi-Fi Ltd-JBH-half-year-results-2018. Retrieved from
https://www.commsec.com.au/market-news/reporting-season/feb-18/JBHi-FiLtd-
JBH-half-year-results-2018.html
Geary, B. (2016). Gang of shoplifters attack grey-haired guard and JB HI-FI staff. Retrieved
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shoplifting-friend.html
Insideretail. (2017). JB Hi-Fi lifts profit after sales leap - Inside Retail. Retrieved from
https://www.insideretail.com.au/blog/2017/08/14/jb-hi-fi-lifts-profit-after-sales-leap/
Jbhifi. (2018). JB Hi-Fi | New Zealand’s Home Entertainment Specialist. Retrieved from
https://www.jbhifi.co.nz/
Moses, A. (2009). JB Hi-Fi website served malware. Retrieved from
https://www.smh.com.au/technology/jb-hifi-website-served-malware-20091201-
k2p3.html
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Performance Indicators. Human Resource Development Review, 15(2), 151-181. doi:
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Theofficialboard. (2018). Org Chart JB Hi-Fi. Retrieved from
https://www.theofficialboard.com/org-chart/jb-hi-fi
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