Analyzing JB HI-FI's Employee Performance, Culture & Engagement

This report provides a comprehensive analysis of JB HI-FI's human resource practices, focusing on strategies to improve employee performance, cultivate a positive organizational culture, and enhance employee engagement. The report examines specific initiatives such as setting personal targets and providing rewards to boost performance, improving company values and creating a work-friendly environment to enhance culture, and providing feedback and organizing social events to increase engagement. The analysis includes an overview of JB HI-FI's history, its current market position, and the key HR practices it employs to achieve its business objectives. The report also assesses the potential impact and success of these initiatives, drawing on research and industry best practices. Ultimately, the report aims to provide insights into how JB HI-FI manages its workforce to drive business success and maintain a competitive edge in the retail market. The report also explores how JB HI-FI tries to improve their rates of employee engagement, including at least one employment-based initiative and the likelihood of success. The report concludes with a summary of the findings and a discussion of the overall implications for the company's human resource management strategy.

Management
1/9/2020
JB HI FI Company

Management 1
Contents
Introduction......................................................................................................................................2
Improve the performance of the employees in JB HI-FI.................................................................3
Giving personal target to each employee.....................................................................................3
Giving Rewards to the best performance of the company...........................................................3
Improve the culture of the employees in JB HI-FI..........................................................................4
Improving the values...................................................................................................................4
Creating work-friendly Environment..........................................................................................5
Let the employees know about the history of the company........................................................5
Improve the engagement of the employees in JB HI-FI..................................................................5
Giving feedback to the employees...............................................................................................6
Organizing Social Events............................................................................................................6
Encourage the employees to work as a team...............................................................................6
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Management 2
Introduction
The aim of the report analyses people, culture and contemporary leadership within the JB HI-FI
Company. The report includes the HR practices that contribute in improving the performance,
culture as well as the engagement of the employees within the JB HI-FI company. JB HI-FI
Company is a publicly listed retailer that sells as well as specialises in consumer goods. The
company currently has the places in the market of Australia as well as New Zealand. JB HI-FI
came into existence in the year 1974 by Mr John Barbuto (JB) who is trading from the single
store present in the East Keilor, Victoria. The business was vended in the year 1983 and by 1999
another nine stores were opened. It has been found that July 2000; JB HI-FI Company was
bought by private equity financiers as well as senior management with the motive of taking
model to countrywide (JB HI-FI Company, 2020). In October 2003, the company was floated on
the ASX. It has been found that this is the public business that is ranked number 50 out of
highest 2000 businesses in Australia (IBIS World, 2020).

Management 3
Improve performance of employees in JB HI-FI
JB HI-FI Company is growing in the market and they are focused towards the worker’s
performance. The business is trying to improve performance of employees so that they can attain
the goals of the organisation.
Providing a personal goal to each personnel
The research reflects fact that team who set the goals get obtain 20-25% of the improved
performance of the work (Boss, 2017). JB HI-FI Company is trying to give the personal target to
every employee which helps them in prioritizing the things which are essential for meeting the
gaols. Along with this, personal goals guide the employees for making the right decision that
helps them to meet the goals. The proper decision helps them to meet the target which is set for
the employee which helps them in improving the performance and contributes in attaining the
goals of JB HI-FI Company. Along with this, it will help the company to determine the
employees who can meet their goals and objective (Boss, 2017). Thus, the company will be able
to take the steps against those employees who are not meeting their target. The employees of the
company will also develop the new abilities that will enhance their performance and helps them
to meet the set personal targets. This will help employees for their personal development as well
as contribute in improving the performance towards the company.
Providing Rewards to best performer of business
In research, it has been found that rewards are considered as one of the powerful methods that
contribute in encouraging the performance of employees who does well. The performance of the
employees is directly linked with the rewards that are offered to them (Mann and Harter, 2016).

Management 4
The high rewards to finest performance of business motivate other employee to work and
accordingly take the action in a way to enhance their performance so that they can attain those
rewards. JB HI-FI Company remuneration strategy consists of the appropriate rewards,
incentives as well as retains the employees for their best work. It has been found that currently,
the company has increased its fixed amount of remuneration by approx. 3.9% for the CEO of the
group and this is between 3.0% and 8.4% for other executives (JB HI-FI Company, 2019). The
annual report of the business shows that there is an increase in the remuneration by 16.6% given
it had been set low comparing to the market upon his selection.
Enhance culture of personnel in JB HI-FI
JB HI-FI Business considers workplace culture contributes effectively to success of the business.
Employees are the one who contributes to the culture of the company that can contribute in
improving the performance for attaining goals (Noe, Hollenbeck, Gerhart and Wright, 2017). JB
HI-FI Company HR takes the required steps through which they can enhance culture of
personnel in the company.
Improving the values
JB HI-FI Company values the environment as well as the diversity as they find the broad range
of the skills of employees that belongs to the different genders, backgrounds as well as
experiences. The improvement in culture of personnel in JB HI-FI Business can be done by
bringing the improvement in the values. The employees need to relate with the values which they
maintain at their workplace (Bratton and Gold, 2017). The improvement in the current values of
employees helps them to work effectively in the organisation by making the proper utilization of
their values. For instance; JB HI-FI Company invites employees to share their views about the

Management 5
decisions which help them in improving the values of employees which include sharing the
genuine opinion about the decision and presenting their views. This will help the company to
take a proper decision as the employees are one who deals with the customers personally.
Creating a work-friendly Environment
The culture of the company is depended on the environment in which employees are performing
the operations. JB HI-FI Company creates work environment-friendly in which they allow the
employees to take involvement in the fun activities, organised by HR of the company. For
improving the culture, the company ensure that they form a friendly relationship with the
employees and respect their views and opinions (Whitmore, 2015).
Let the personnel know about history of business
JB HI-FI business improves the culture by generating the awareness about history of company to
personnel so that they can value the same and maintain the culture which is expected by the
owner of the company (Anitha, 2016). Along with this, employees who are working with the
company will try to maintain the culture which is expected by the owner which will improve the
culture and contribute to the success of company.
Enhance engagement of personnel in JB HI-FI
Employee engagement in the company works like a key to the success and attainment of the
goals in an effective manner. JB HI-FI Company HR can improve engagement through different
ways which are given below: -

Management 6
Giving feedback to the employees
Feedback to the employees works as one of the most powerful performance tools for the
manager. It has been determined that the lack of performance feedback leads to the complaints
within the company. JB HI-FI Company offers feedback to staffs which help them in improving
the engagement level. In this scenario, the company will be able to understand the viewpoint of
the employees, as well as employees, get to know the scope or area of improvement. The
employees will also present some of the views which they have experience in the organisation
and this will help them to improve engagement level within the company (Noe, Hollenbeck,
Gerhart and Wright, 2017).
Organizing Social Events
Organizing social events by HR is one of the effective ways through which employee
engagement improves which is effective for the performance of employees in the market. The
social events make the employees learn about the company, their values, purpose for which they
are working (Mondy and Martocchio, 2016). The supervisors and people at the higher position
will also attain the events through which they can communicate with all the employees and
engage them towards the JB HI-FI goals. This will help the employees to work effectively as
they understand the purpose and environment where they fit the best. The social events generate
the opportunity of interaction among diverse employees of a company which leads to more
clarity towards the work and decision making.
Encourage staffs to work as a team
HR of the company encourages staffs to work as the team as this helps them to clear the set and
assigned goals. JB HI-FI Company HR encourages its personnel to work as a team. Working as a

Management 7
team helps them to make the right decision at the right time also they will be able to bring the
improvement in their productivity for attaining the goals of the company (Anitha, 2016).
Moreover, working as a team will lead to the engagement which is essential for the company as
it will lead to team bonding, working collectively for the company and many other elements.

Management 8
Conclusion
In the end, the report includes the exploration of the JB HI-FI Company people, culture and
contemporary leadership. In attaining all these goals, they need all their employees and they
value their employees. The analysis shows the ways through which the company is trying to
bring the improvement in the performance of employees, the culture of the employees within the
company and engagement of employees. It has been found that the company is trying through
different ways which help them to bring the changes within the company. From all these
improvements, the company wants to meet its mission and goals in the market.

Management 9
References
Anitha, J. (2016) Role of Organisational Culture and Employee Commitment in Employee
Retention. ASBM Journal of Management, 9(1).
Boss, J. (2017) 5 Reasons Why Goal Setting Will Improve Your Focus [Online]. Available from:
https://www.forbes.com/sites/jeffboss/2017/01/19/5-reasons-why-goal-setting-will-improve-
your-focus/#5559724534a0 [Accessed on 9th January 2020]
Bratton, J. and Gold, J. (2017) Human resource management: theory and practice. Palgrave.
IBIS World (2020) JB Hi-Fi Limited - Premium Company Report Australia [Online]. Available
from: https://www.ibisworld.com.au/australian-company-research-reports/retail-trade/jb-hi-fi-
limited-company.html [Accessed on 9th January 2020]
JB HI-FI Company (2019) Annual report 2019 [Online]. Available from:
https://investors.jbhifi.com.au/wp-content/uploads/2019/10/Annual-Report-2019-with-
Chairmans-CEOs-Report.pdf [Accessed on 9th January 2020]
JB HI-FI Company (2020) About us [Online]. Available from:
https://www.jbhifi.com.au/pages/about-us [Accessed on 9th January 2020]
Mann, A. and Harter, J. (2016) The worldwide employee engagement crisis. Gallup Business
Journal, 7.
Mondy, R. and Martocchio, J.J. (2016) Human resource management. Pearson.
Mone, E.M. and London, M. (2018) Employee engagement through effective performance
management: A practical guide for managers. Routledge.

Management 10
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (2017) Human resource management:
Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Whitmore, J. (2015) 7 Ways to Create a Friendly Environment at Work [Online]. Available
from: https://www.entrepreneur.com/article/247507 [Accessed on 9th January 2020]