A Project on Employee Performance at JBY Pty Ltd Analysis

This research project investigates employee performance at JBY Pty Ltd, a cleaning and car wash service provider, focusing on the decline in service quality. The research aims to identify the factors affecting employee performance and management issues impacting the company's overall performance, including client perceptions. Employing a mixed-methods approach, the study utilizes both qualitative and quantitative data collection through interviews, observations, and questionnaires, ensuring ethical considerations such as informed consent, confidentiality, and privacy are strictly followed. The findings will provide insights into improving service quality and employee satisfaction at JBY Pty Ltd. Desklib provides access to such solved assignments.

An investigation of Employee
Performance at JBY Pty Ltd
Student Name:
Student Number:

Industry Partner
The industry partner is JBY property service Pty
ltd
It is responsible of providing cleaning services
and car wash businesses in Gold coast and
Brisbane.
Mr Haneak Kim is the managing director.
They have 8 cleaners who carry cleaning work
for 24 hours throughout the week.

Research Problem
At JBY there is decline in quality of services that
has resulted to poor performance.
It is with this view that the research is going to
explore the reasons behind the decline in the
quality of service at the company which is going
to impact of the company’s performance and
risky loosing contracts.

Research Aim
The research aim is to investigate employee
performance at JBY Pty Ltd.

Literature reviewThe decline in employee performance
The terrible news is that overlooking performance of
individuals is as horrible as destroying their labor before
their eyes.
A productive employee is relied upon and is persistent,
proficient, and productive. Nonetheless, it's impossible to
maintain and be aware of these expectations.
At the point, the employees confront the difficulty of poor
work performance. Under this situation, employees tend
to reduce the levels of devotion and exertion they put
when carrying out assigned work (Storey et al., 2016).

Literature review Cont’d
The problem of Staff
In the current work, environment employees get loaded with
high demand, due dates for work, and so forth. In this way, a
working environment where the feelings and anxiety staff are
high will demonstrate unfavourable to worker performance
(Berman, 2015).
When there is a disturbing increment in workload, workforce
end up getting displeased with their work and is reflected in
the nature of work productivity. It also is going to damage
their wellbeing and cause demoralization (Berman, 2015).
The poor leadership, lack of clarity of roles as well as
accountability among the employees in poor work
performance (Katzenbach and Smith, 2015).

Literature review Cont’d
Human resource management
The HRM is a component of an association that
looks on the enrolment of employees,
management, and giving guidance for the general
work in an association.
HRM functions are also performed by line
directors who are in charge of the engagement,
commitment, and profitability of staff individuals.
They are likewise in charge of the progressing
improvement of and maintenance of prevalent
employees (Bratton and Gold, 2017).

Conceptual Framework

Research Questions
Research Questions
What is affecting employees’ performance at
JBY Pty Ltd?
What is the management problem impacting
on performance at JBY Pty Ltd?
What is the perception of JBY Pty Ltd by
clients?

Research Design
Research method
Mixed method is adopted. The reason is that
adopting both qualitative and quantitative
approach is to bring epistemological point of
view of the researcher based on set research
environment.
The sequential explanatory design which
combines both qualitative and quantitative
methods of research.

Research Design Cont’d
Sampling
The sample will be from the employees and the
management of the company and the contacted
company so as to validate the outcome of the
results.
The sampling will done randomly.
The researcher will personally go to company to
present research instruments for data collection.

Research Tool(s)Interview:
 Interviews provide an excellent way of getting information at first
hand as they comprehend their opinions and encounters.
Observation:
 The technique will be employed to observe employees as they
undertake their work. It compliment and reinforces interview. This
will assist in obtaining a comprehension of the phenomenon and
the issue at hand.
Questionnaire:
 A questionnaire will be designed to collect data. This technique is
selected because as it give the opportunity to gather data
concerning the employee’s attitudes as well as satisfaction in
carrying out their duties.