JKL Industries Workplace Communication System Analysis Report - 2019

This report analyzes the workplace communication system of JKL Industries, focusing on ethical violations and diversity management issues. It identifies non-compliance with ethical codes and instances of discrimination, proposing solutions such as aligning compliance with employee appraisals and utilizing diverse leadership styles. The report also examines the significance of networking in business, detailing internal and external networking mechanisms and communication mediums. Furthermore, it includes a networking activity schedule with descriptions and rationales, such as customer and supplier surveys and market analysis. The report highlights the importance of effective communication in fostering business relations and achieving organizational goals, providing insights into conflict resolution and the use of verbal and written communication styles. Finally, the report offers a comprehensive analysis of the company's communication strategies and provides recommendations for improvements.

Workplace Communications System
JKL Industries
6/12/2019

JKL Industries
Table of Contents
Answer 1...............................................................................................................................................2
Answer 2...............................................................................................................................................2
Answer 3...............................................................................................................................................3
Answer 4...............................................................................................................................................4
References.............................................................................................................................................5
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JKL Industries
Answer 1
There are primarily two policies that are violated in the incident that has been described. The
first is the non-compliance with the organizational ethical codes and the second is the
discrimination in the organization due to ineffective diversity management.
It is stated in the law that all people are subjected to equal right to work and be involved in
the professional tasks. Anti-Discrimination Act, 1991 is one such act that states the same.
However, the team did not comply with the same as the non-Christian employees were not
invited to the party.
Also, there are some of the ethical and professional codes of conduct that the employees of an
organization must follow. In this case, these ethical codes have been violated with the
violation of the principles as professionalism and professional development.
There are changes in the internal policies that may be done to treat such cases of violation
and non-compliance. The compliance rates shall be synced with the employee appraisal.
Also, the leadership shall utilize the different styles to maintain and manage the diverse
workforce in the organization (English, Manton & Walker, 2011).
The enhanced communication of the techniques and the associated mechanisms will provide
the ability to keep a track of such issues and the management will also be effectively done.
Answer 2
The scenario that has been reported is the case of discrimination on the basis of the cultural
background and race of the employees. Such a case may further lead to increased conflicts
among the staff members during the discussion of the issues in a formal meeting. The
violation of ethical codes as professionalism may be observed. The lack of communication
and collaboration may also be observed.
The management and leaders shall take the ownership to resolve the issue and come up with
the mechanisms to give unbiased decisions. The use of cross-cultural style of leadership shall
be done along with the discussion on the repercussions of the violation of the ethical and
legal codes and standards in the organization (Edwards & Fredriksson, 2017).
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JKL Industries
The combination of formal and informal styles will be used and the use of verbal as well as
written communication will be done.
The similar style was also used in the past to treat and resolve the conflicts among the
members of the team. There were conflicts among the employees and the internal
stakeholders which had to be resolved to maintain the project continuity. The resolution of
such conflicts was done using the style stated above (Kastberg, 2017).
Answer 3
Networking plays a significant role in the business environment and it provides the
capabilities to achieve the determined business goals. Networking is essential to develop the
business relations and collaborate with various parties so that the perspectives of the varied
entities and understanding of the industry norms and standards may be obtained. The internal
and external networks shall be developed. The internal networking mechanisms shall include
the interactions with the other departments and resources with extended skill sets. This will
lead to the improvement of the professional knowledge, skills, and capabilities.
The external networks shall also be developed with the business resources, supplier & vendor
groups, and customer groups as well. There are different communication mediums that may
be used to set up these networks. These include social media networks, tele-communication
mediums, business campaigns, and seminars (Macnamara, 2016).
There was a situation wherein there were some of the tools and material required on an urgent
basis to meet the customer needs. In such a situation, the supplier relations and networks
were utilized so that the quick deliveries may be made in order to meet the customer
expectations. There was further strengthening of the network and the relationships with the
supplier after this case and it also enabled the fulfilment of the business goals and objectives.
Answer 4
Networking
Activity
Person Schedule Description/Rationale for
networking Activity
Surveys with the
customer groups
Sam 90 days The response provided by these
groups will indicate the nature of
issues and will also assist in the
identification of the party at fault
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JKL Industries
(Trujillo, 2012).
Surveys with the
supplier groups
Sam 75 days The response provided by these
groups will indicate the nature of
issues and will also assist in the
identification of the party at fault.
Market analysis
– domain
Alex 90 days The specific industry risks,
patterns, and trends will be
obtained.
Interview
Sessions
Alex 75 days One-on-one sessions with the
experts may be done to have a
better understanding of the domain
and the market.
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JKL Industries
References
Edwards, L., & Fredriksson, M. (2017). Forum: Inconsistency and Communication in
Organizations. Management Communication Quarterly, 31(3), 467-472. doi:
10.1177/0893318917699886
English, D., Manton, E., & Walker, J. (2011). Business Communication Students Appraisal
Of Selected Communication Competencies. College Teaching Methods & Styles
Journal (CTMS), 4(3), 7. doi: 10.19030/ctms.v4i3.5530
Kastberg, P. (2017). Methods for Investigating Organizational Knowledge Communication.
Journal Of Organizational Knowledge Communication, 3(1), 3. doi:
10.7146/jookc.v3i1.25218
Macnamara, J. (2016). The Work and ‘Architecture of Listening’: Addressing Gaps in
Organization-Public Communication. International Journal Of Strategic
Communication, 10(2), 133-148. doi: 10.1080/1553118x.2016.1147043
Trujillo, N. (2012). Reflections on Communication and Sport. Communication & Sport, 1(1-
2), 68-75. doi: 10.1177/2167479512467772
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