MBS688 - Job Analysis Assignment: Analyzing a Bank Branch Manager Role

This assignment, completed by a student at Murdoch University, focuses on a job analysis of a bank branch manager. The assignment includes an introduction outlining the purpose of the interview, which is to define the roles and responsibilities of a bank manager. The student conducted an interview with an experienced bank manager, asking a series of questions about their duties, challenges, and required skills. The assignment then details the process of developing a job description and job specification based on the interview data. The job description outlines the manager's position, duties, responsibilities, required knowledge, and authority, while the job specification outlines the key selection criteria, including experience, qualifications, and skills. The reflection section highlights the student's learning experiences and insights gained from the interview and analysis, emphasizing the practical application of job analysis in the banking sector and the importance of cognitive skills in managing emergency situations.

Unit code; MBS 688
Acquisition of human recourses
Name; Prabhjot Singh
Student number; 33567606
Assignment number; 1 (Job analysis)

You tube video link
https://youtu.be/22b7ALeFhe0
Introduction
Good morning Mr Amritpal Singh. I am Prabhjot Singh student of Murdoch University studying
master of human resource management. I am going to interview you as you are an experienced
Bank Manager and I am going to ask you certain questions regarding your job position as an
experienced manager. The purpose of taking the interview are some crucial notes amongst
which:
Objective: I am in charge of take an interview of an experienced banker.
Preparing job analysis: I will be defining the roles and responsibilities of the banker.
Performing job analysis: I will be collecting the data regarding your job position and analyse
the functions you perform.
Controlling job description and specification: I will be assessing your job description through
specific questions in the next few minutes.
Job analysis of a banker = Job description + Job specification
Systematic process of job analysis:
Organisational analysis:
Commonwealth Bank Australia (Melbourne) is a financial institute in Australian market. The
necessity of job vacancy has come up due to a set of our employee’s retirement and we need
someone now who is technically advanced with system software usage and serve customers with
banking needs.
The organisation chart of the bank will point out the positions of the employees and members.

Selecting representative position:
There are number of positions to be analysed based on the job roles and decisions. In this report,
the analysis of job will be focusing on one job position that is of branch manager. The reason of
selecting the job role for analysis is the number of challenges it confronts in the daily operations
functioning that has been already witnessed for many banking sectors.
Collecting data:
Questions asked in the interview
The following are the effective questions that asked to assess the role of branch manager.
Questions
1. What are your job duties and responsibilities in this company?
2. How long have you been in this sector?
3. What made you decide to join the Banking Sector?
4. What are the challenges you are facing based on operational activities?
5. Have you been facing emergency situations?
6. How do you tackle and overcome the emergency?
7. What kind of emergency situations do you confront?
BOARD OF
DIRECTORS
INTERNAL AUDIT CEO
GOVERNMENT
RELATIONSHIP
GROUP
HUMAN
RESOURCES
GROUP
WHOLESALE
BANKING GROUP
OPERATIONS AND
IT
CHIEF
OPERATIONS
OFFICER
ACCOUNTS CLIENT SERVICE
SALES AND
TRADING
CORPORATE
FINANCE
WEALTH
MANAGEMENT
MONITORING AND
REPORTING
OPERATIONS
CONTROL
TRADE
PROCESSING AND
SUPPORT
INFORMATION
TECHNOLOGY
CONSUMER
BANKING GROUP
GROUP
TREASURER
CHIEF FINANCIAL
OFFICER
CHIEF RISK
OFFICER
GENERAL
COUNSEL BOARD
AND SECRETARY

8. How do you tackle any high work pressure? Or tell me about your weakness
9. What is your perception regarding the changing banking scenario?
10. What according to you are the most needed aspects of a banking manager?
11. What can you recommend to implement change in the banks?
12. What are potential role changes in the banking sector?
13. What is the most striking fact you read about Financial review recently?
14. Can you describe a typical day of an analyst in bank? Good
15. How do you value a company? Good
16. Have you felt some time that your implied strategies have not worked properly?
17. What kind of challenges do you feel are recurrent within the banking organisation?
18. Is there any other way to foster operational strategies and wellness in the sector?
19. What sort of emotional intelligence challenges do you confront in managing a team?
20. Being a responsible employee of the company, what changes would you like to
implement?
21. Can you give example of where you have successfully utilised your analytical skills?
22. What do you think your employees want and do that support the purpose of customer
service anyway?
23. How do you implement motivations in your subordinates?
24. Do you want to continue your career in this sector and the company? Why?
25. Where do you see yourself in this professional sector in the next 5 to 10 years?
26. What kind of changes or modulation have you planned for implementing in your branch?
27. Do you feel you are a good leader?
28. What do you think your strengths are?
29. What is your opinion about the organisation?
30. Would you recommend the new generation for trying their career in this sector and this
company?
Thank you
Reviewing the data:

The data review is the post description of the interview and analysis of collected data from the
manager for creating the job profile consisting of job description and job specification.
Developing job description:
The job description is created by analysing the collected data from the interviewee.
Job description
Position: Bank Branch Manager
Location: Melbourne
Incumbent: Amritpal Singh
Division: Victoria
Department: Financial operations
Job status: Permanent
Job Objective
Under the guidance of administrative directions is Australian region, the bank manager of
Melbourne branch objectifies the job in serving for increased growth of the sales and
performance of the bank.
Duties and responsibilities
 Developing sales strategy and practices amongst the employees for increasing the
performance level
 Developing policies for increasing customer service and growth of satisfaction of
customers that emerges from employee performance
 Dissolving concurrent issues and addressing the most significant barrier of growth
factor
 Prioritising promotion and marketing of banking products and services for meeting the
performance achievement of the branches.
Knowledge
 University degree in MBA (finance)

 5 years of experience as a core banker in the last company
 Fluent in English and a proven motivator
 Excellent sense of dispute management
 Core knowledge and reflex to emergence
 Positively contributing to the organisation
Problem solving
With the growth of economy, financial challenges have increased that led to increased
difficulties in business environment. The core financial issues are hence to be resolved
involving cash flow issues, customer services problem, training and measures of online
services and few more.
Authority
The position has the authority to:
 Approve the operations decisions at the branch
 Interpret customer service functions
 Intervene marketing and promotion for growth sales
 Necessary policy implementation and training employees
Accountability
Employees: 67
Managers: 2
Sales: $34 million
Direct budget
responsibility:
$2.3 million
Assets controlled: $59 million
Locations: Victoria, Queensland, Tasmania, Christmas Island
Special circumstances
Special situations require the manager to inhibit their immediate leadership skills in situation
of emergence. Stress handling and tackling pressure to calm it down requires good knowledge

of interpretability.
Other
The incumbent has the potential to align with line managers for developing the position and
performance of the target sector.
Developing job specification:
Job specification
Position: Bank Branch Manager
Location: Melbourne
Department: Financial operations
Key selection criteria
Experience: Experienced banker for the last 7 years
Qualifications: MBA in finance
Knowledge, skills and
abilities:
Knowledge of core banking management, skills of
communication, analytical thinking and ability to perform under
any pressure or emergence
Industrial background: Banking management
Current org.: Commonwealth bank
Current pos.: Bank branch manager
Remuneration: $1.2 million p.a.
Reflection
In the initial stage, I started the interview with the Bank Manager Amritpal Singh and I
asked him questions about his and his job he was great in describing the job role that an
individual grasp from the opportunities available in the banking sector. In this interview various
aspects, features and characteristics are described in the job description along with demand of
expertise (Noe et al, 2017). This is the strategy of letting the audience know regarding the

availability of various numbers of opportunities and type of job performed by the manager. The
question asked during the interview indicates to get a clear perception of the banking sector from
the company and the competent candidates and hence it helps us to learn the auditing as well as
maintaining the accounts. I used to grasp about the journal entries, summarising, identifying.
Auditing, and gives the knowledge regarding various interest rate, functions of the particular
bank.
The second part of this job analysis deals with interconnecting data with the available
mass interested in the job and the individuals having the higher potential and capabilities. After
obtaining the actual requirement in the market, the data is interpreted to target the core section of
the society, which is deeply analysed in order to check the suitability of for the job. The current
statistics of the market is also one of the important significant of interpretation. The major skills
needed for the job sector includes the individual’s potential, career development and the
enlargement of the knowledge and aspects of this sector.
The job analysis evaluates the job description in terms of related sector that the Candidate
will be serving for the organisation. I learnt about the hiring system of banks what are the
responsibilities and how to tackle with them. I feel while interview what are the needs of banking
sector as well as the demand of professionals in banking sector is huge. Amritpal singh who is
Bank manager for last seven years, he told me how to motivate the staff for the individual goals
as well as team. In this chat, he talks about some of the technical functions as well as technical
software. It was knowledgeable for me to know about this I can study more on it.
In the last stage of interview, we talk about creating success factors that candidates will
be having the perception of creating long-term plan and orientation with the company. I gained a
good knowledge regarding working functions of banking sector and use of cognitive skills in
managing situations at emergency (Semmer & zapf, 2017). He shared about his skills how he
uses them for full fill the requirement of company. I also have to learn the synchronisation of job
analysis with the real functions played in the organisation need. The job descriptions point out
one-line job roles but in the actual field, working with those mentioned skills and functions have
higher responsibilities. It was great experience for me to know the hidden aspects of banking
sector and interesting for me.

Reference good to see you have followed the referencing rules.
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