Roehampton University: Managing People and Careers Portfolio (MBA)

Desklib provides past papers and solved assignments for students. This portfolio showcases a student's job application materials and reflections.

Managing People and Careers
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Table of Contents
Cover Letter.....................................................................................................................................3
Job Application Answers.................................................................................................................5
Reflection notes from in-seminar interview practice.....................................................................11
Reflection notes from your in-seminar assessment centre............................................................12
Reference List................................................................................................................................13
Bibliography..................................................................................................................................14
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Cover Letter
To
Human Resource Department, McDonalds
8th Floor,
Piccadilly Square
Subject: Application for post of Assistant General Manager at Mcdonalds
This letter has been drafted to you in order to apply for the post of Assistant General Manager in
your organization McDonalds. I am a student of Roehampton University and my name is
Rozaline Fredrick. I have a degree in masters of Business Administration and Management. I
came cross this job vacancy through LinkedIn. I am authentic and a deserving candidate for the
above mentioned post.
According to me, my knowledge in the business administration subject and relevant job
experience makes me a suitable candidate for this post. I have gathered immense experience as a
management employee through working in different esteemed organizations in UK. All the
knowledge that I have gathered in the business modules have enriched my knowledge on the
responsibilities that needs to carried out by an Assistant General Manager.
Through working in diverse organizations, I have gathered immense knowledge on the
administrative need of the organizations, the pattern of consumer behaviour, the logistics chain
management. All the working experiences that I have, has made me a confident person who is
able to handle critical situations in a company. Moreover, I will be ready to take challenges in
your company and provide effective decisions in times of crisis. The administrative skills that I
have gathered will help me increase productivity among the other employees in the organization,
which will directly help the company, retain its position in the market. In case you provide me
the opportunity to work in your company, I will give my best efforts to bring success to the
organization. I will make it sure; every employee in the department I am managing is giving their
best potential by enhancing the operations in the venture. With the managerial skills that I
possess, I will try to bring in maximum development to the company. In addition to this, all the
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administrative duties that I will be getting in the organization will be fulfilled to the best of my
abilities. All my activities in the organization will be directed towards the growth of the
employees in my team and the business venture.
On the personal front, I would be always open to learning new things in the professional domain.
Many of my key abilities makes me a potential candidate for the role of Assistant General
Manager. I am not afraid to take risks, possess good communication skills and is able to provide
effective solutions during time of crisis. Along with the soft skills, I am adept in the technical
skills that are required for the above-mentioned post. I have hands-on experience in business
management software along with document and business management systems. My leadership
skills will help me to guide, motivate and lead my subordinates in an effective, coordinated and
smooth manner. Lastly, I would like to add that I have good knowledge on the patterns of
consumer buying behaviour in the retail fast food industry. I will try to provide the best of my
abilities to your organization and will make it sure that all ethical considerations are followed by
me in the managerial post.
Hereby I am enclosing my CV along with all the necessary documents. It will be great if you go
through my CV and provide with me the opportunity to serve at your esteemed company.
Thank you,
Yours Sincerely
Rosaline Fredick
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Job Application Answers
1. Why do you want to work for us?
In the retail fast food industry, McDonalds is one of the giants. Working in this organization as
the Assistant General Manager will give my career the right direction it requires. This
organization has not only earned its name in London or UK, its presence can felt worldwide in
the different countries all over the world. This company will provide me to have a global outlook
on the ways operations are managed in the global platform. The history of the company is
profound and good and it has proved itself a market leader in satisfying the taste buds of the
consumers. Working in your organization will instil in sense of pride of being attached to such
an esteemed organization. McDonalds has always tried to incorporate the latest technology that
came up in the food industry and this aspect will help understand the key trends in the market.
The quality of the services provide by the company is quite comprehensive in nature and thus, I
think I will be able to align myself with the values of the venture. All the activities in the
organizations from my end will be comprehended with the leadership skills I possess and will
bring in fruitful experiences for me at McDonalds.
2. Tell us about a time you worked in a group to achieve an objective (what did you do
and what was the outcome?)
In the various companies I have worked in, different managerial skills were exhibited by me. I
have always believed that success can be achieved through effective teamwork in a business
organization. This notion on teamwork has also helped me bring in growth to the individual self.
In a specific activity at TESCO, I was the team leader. In a situation that cropped up in the
company, I resorted to critical thinking in order to effectively solve the problem, The STAR
model was used by me. The STAR model on implementation helps in solving a single problem
with different solutions (Soni, 2017). In the internship that I did in TESCO as the customer
service executive, I was responsible for solving the queries of the consumers that came to the
store. I leaded the sales team from the front and the month after I joined the organization, the
sales department achieved the double target that was set for the team. Being a leader in the sales
and CRM team, I was able to double the sales amount through effective leadership skills and
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strategic plans. I always kept the employees on the forefront and guided them whenever they
needed any kind of help.
While forming strategies for the CRM and sales team, I was always apprehensive on the solving
the queries of the consumers and making the stocks available at the right time. I did a course on
consumer analysing behaviour and this helped me in forming product placement strategy in the
company. While leading the team, I also gathered knowledge on the changing demands of the
consumers, which would later help me to boost the sales of the department. I did all this through
my theoretical and practical knowledge
3. Tell us about a time when you identified a new approach to solve a problem. (what did
you do and what was the outcome?)
I have an immensely curious nature. I always looks out for different ways to solve a particular
problem or critical situation. Through helping my team in different situation, I have been
imbibed with a sense of confidence in me. In my working tenure at TESCO as well as Primark, I
have faced abundant critical issues related to sales and employee management. I always had one
element clear in mind that the employees should be guided in an effective manner in order to
curb any situation in the company. At a certain point of time in Primark, the sales did hit the
bottom level and the over-head costs of the company as tremendously high. Thus, I took to a new
strategy in order to solve the problem.
I made it sure to use the resources available in the organization in order to solve the problem. As
a leader in the sale and CRM department, I was able to deal with significant issues with greater
efficiency. I found out that understanding the psychology of the potential consumers and their
buying patterns will help the organization regain its sales percentage. With effective guidance to
my subordinates, I was able to solve the problem and contribute towards the growth of the
venture. The results of my hard work was satisfactory and it helped me gain recognition in the
business. In addition to this, it also boosted my confidence as and effective sales team lead.
4.Tell us about a time when you had to manage a number of different priorities and
complete a number of tasks in a short amount of time (what did you do and what was the
outcome?)
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In the professional career, it is always necessary to prioritize tasks and respect the deadlines that
comes with it. In other words, it can be said that in professional life and as a manager a person
always have to cater through a number of tasks in the same time. There are various instances in
my professional career where I had to prioritize tasks and complete it within the given deadlines.
I always believed that teamwork is important to achieve difficult milestones in the workplace. As
a sales manager at TESCO, I had to look after the sales management as well as customer
relationship management departments. This was tough, as it required doing two thins
simultaneously. In such a situation, I divided my team into two segments where one looked at the
sales management and another looked into CRM. I was always available to my subordinates
whenever they wanted any kind of help or strategic directions at work. This division of labour
and putting the right resources to work was my strategy to maintain effective work and the
outcome was productive and favourable.
5.Tell us about a project you worked on that required you to persuade others to your point
of view (what did you do and what was the outcome?)
Being a manager or assistant manager at any organization will always bring me in situations
where I have to persuade people on the decisions that I will take. Such a situation did arise in my
working tenure at Tesco. I was the one in the company who made a point to the senior managers
that advertising and selling through others would help the organization increase its profit
percentage by multiple folds. The senior managers were quite apprehensive about the idea that I
have put in the company as they thought that, selling through others would decrease the brand
value of the organization. In addition to this, the senior managers also thought that this would
decrease the market share for the organization among the other competitors. However, through
practical presentations and showing them the statistics on effectives selling through others I was
able to persuade the senior managers that it is a good idea for Tesco to start selling through
others in order to increase its sales percentage and increase its revenue earnings.
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Curriculum Vitae
Rosaline Fredrick
London, Upstreet
[e-mail]
Personal Profile
In the avenues of business management, I am an adept and organized learner. Working in a
challenging environment always attracts me as it gives me the opportunity to explore my hidden
potential. In addition to this, it also helps to broaden my horizons. I am motivated, determined
and optimistic in nature, which gives me the energy to push my limits in the professional
domain. I look forward to explore my managerial skills at your esteemed company. I have
working experience in CRM as well as sales management. Strong communication skill is my
forte, which has helped me to understand the demands of the consumers.
Educational Qualifications
2014-2019: University of Roehoampton, London
Higher Education: MS in Business Management
2010-2014- Johanas High School South London
Levels: Mathematics and Economiccs
2005-2010- Johanas Primary School South London
Grade: ISC: Science, Mathematics, Economics and General Studies
Achievement and Skills
 Manager of Marketing as HSBC
 Assistant Sales Manager at Primark
 Sales Manager at TESCO
 Critical Managerial Skills
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 Risk taker and effective communication skills
 Winner of Gold Medal at Primark for Strategic Sales Management
 Employee of the month at TESCO
 Fluency in a number of languages ranging from Spanish to German and English
 Winner of the Best Athlete at Primark
 Teacher at the Youth Forum which deals with people suffering from Dementia
 Regular Contributor at the Bavarian Charity Sector
Work Experience
February 2018 -Present Primark: Assistant Sales Manager
In the present, I am working as the assistant sales manager at Primark. I was employed by the
organization in order to enhance their sales percentage. During the tenure of my work at Primark
I learned many tricks and traits of sales enhancement. The skills includes strategic sales
management and leadership. In addition to this, I also learned about the managerial skills that are
required to perform as an effective manager. I worked hard with the other supervisors of the
department in order to learn about the different developments in the company
March 2016-2018: Tesco: Sales Manager
In the food department at Tesco, I worked as the sales manager. I was employed by the esteemed
venture in order to improve the customer relationship management of the food department at
Tesco. All the activities that I performed in this organization helped me to enhance my
knowledge on sales, operations and supply chain. Being an agile administrator, I made it sure
that all my energy was devoted to personal development and the development of the company. I
made it clear are and made strategic decisions to achieve it. In this very organization, I learned
about the effectiveness of working in a team, and a better understanding about the intricacies of
team dynamics.
February 2014-2016: Marketing manager in HSBC
I was working as the Marketing Manager at HSBC in the Home Loans department. My roles in
the organization was to market the various options of home loans that are being granted to the
public by the bank. In addition to this, my additional roles included customer relationship
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management and fetch information about the demands of the potential consumers on homes
loans and other kinds of loan categories. In this organization, I learned the different traits of sales
pitching and the key skills required for it. This helped me to make connections with the
consumers and understand their psychology in a better manner. In this company, I made good
relationship with my senior managers who helped me to understand and learn the various traits
and skill sets of an effective manager. All the learnings that I have took from this company
cemented by abilities as an effective manager.
Hobbies and Interests
 Reading Management Journals
 Culinary Activities
 Swimming and Travelling
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Reflection notes from in-seminar interview practice
The interview practice was challenging as well as competitive. It helped me develop various
positive factors and happened around the vicinity of the people. From the leaners, I got many
questions and with the answers, I was able to develop a comprehensive approach.
Positive Aspects
 I had a positive personality and body language
 Through my effective communication skills, I was able to promote my ideas to the
learners
 With the help of the STAR model my answers were on point
Negative Aspects
 I was sometimes nervous while the interview was on
 My focus was shifted with different interview procedures
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Reflection notes from your in-seminar assessment centre
The practices at the assessment centre was quite fruitful for my personal development. I was
happy, as my answers were effective in the team, which further helped me polish my knowledge
on the business activities (Clarke, 2018).
The various things that I learned are as follows:
 All the skills that I learned will help me become an effective manager in the future
 I understood the mindsets of the people as I worked with different people in different
organizations
 The suggestions that were made got me recognition from the interviewers
 I understood the importance of team dynamics and team building
 The practice made me competitive in nature

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