University of Roehampton Business Management Portfolio

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Managing People and Careers
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Table of Contents
Cover Letter.....................................................................................................................................3
Job Application answers..................................................................................................................4
CV....................................................................................................................................................7
Reflection notes from in-seminar interview practice.......................................................................9
Reflection notes from in-seminar assessment centre.....................................................................10
Reference List................................................................................................................................11
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To
William James,
Hiring Manager,
XYZ Company,
10, Downing Street, London,
SW1A2AA
Respected Sir,
I was fortunate enough to be able the grab the opportunity for applying for the post of head
housekeeper at XYZ company. I firmly believe that my status is in perfect alignment with the
desired job designation. I think I would be one of the most deserving candidates applying for this
post. I have worked as a Housekeeping Office Coordinator in Edwardian Hotels London -
Radisson Blu Edwardian Vanderbilt Hotel, London, SW7 9SB previously during year 2015-
2017. Subsequently, I was appointed as Deputy Head Housekeeper in Edwardian Hotels London
-Radisson Blu Edwardian Bloomsbury Street Hotel as well.
It has been my dream job for several years. I wanted to be an established individual working in
the hospitality industry since the beginning. The designation of head housekeeper defines your
organisation to its best and hence, I want to grab this opportunity and be that person defining it. I
am very passionate about maintaining hotel premises and I am confident enough for creating a
pleasant environment for visitors through my housekeeping skills on a daily basis. It will retain
the prime customers, which is beneficial for the organisation and my own career growth as well.
I want to serve the organisation dedicatedly and learn further through my work. This designation
attracts me the most among all the job opportunities because I am aware of my housekeeping
abilities, which can bring a drastic change in the company. I have also several years of
experience in the UK based hospitality industry, which will guide me in my organisational
journey as a head housekeeper. It will be also beneficial from company’s perspective, as an
employee I will not be requiring much training because of my experience and company has to
spend less towards me compared to other individuals, which is an exception.
I have the ability to rapidly set up trust and build healthy professional relationship in
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organisational context. I would like to inform that my skill sets include many factors like setting
up standards for several household procedures, recruit and select appropriate candidates for
housekeeping duties and others. I am experienced in supervising and managing work of several
employees, implement proper budge for conducting household activities and managing
inventories as well. I am attaching all my academic certificates and a resume with this cover
letter, which will give a brief overview about by qualifications and background as well.
I would be expecting a call from your side for a walk in interview. My contact details are given
in this cover letter as well. I would be highly obliged if you consider my job application and
response to it as soon as possible.
Regards,
Adriana Boitor
Table 1: Cover leeter
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Job Application answers
1. Why do you want to work for us?
It has been my dream job for several years. I wanted to be an established individual working in
the hospitality industry since the beginning. The designation of head housekeeper defines your
organisation to its best and hence, I want to grab this opportunity and be that person defining it. I
am very passionate about maintaining hotel premises and I am confident enough for creating a
pleasant environment for visitors through my housekeeping skills on a daily basis. It will retain
the prime customers, which is beneficial for the organisation and my own career growth as well.
I want to serve the organisation dedicatedly and learn further through my work. This designation
attracts me the most among all the job opportunities because I am aware of my housekeeping
abilities, which can bring a drastic change in the company. I have also several years of
experience in the UK based hospitality industry, which will guide me in my organisational
journey as a head housekeeper. It will be also beneficial from company’s perspective, as an
employee I will not be requiring much training because of my experience and company has to
spend less towards me compared to other individuals, which is an exception
2. Tell us about a time you worked in a group to achieve an objective
It feels like this particular job profile is tailored for me perfectly relevant to my skill sets, passion
and experience, as for some people it might be just cleaning duties but for me it is all about
making a soothing experience for the guests during their stay at the hotel. For instance, I will
state an incident related to my previous job. I was working as a housekeeping office coordinator
in Edwardian Hotels London during year 2016. It was completely off-season going on as most of
the rooms were vacant and most employees were on leave as well except me and some waiters.
Suddenly, there were a group of foreign tourists, who checked in, ordered some particular unique
continental dishes and demanded it within half an hour. As the head chef was on leave it was
really a tough situation to encounter. Fortunately, I was the one who took the initiative and
started to cook with the help of remaining waiters, while head chef was assisting us through
phone call. However, we were able to serve food within desired time. Subsequently, they tasted
it and not only were they satisfied enough but also complimented us and later on became our
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prime customers and visited that hotel repeatedly. Thus, I was able to maintain my organisation’s
reputation.
3. Tell us about a time when you identified a new approach to solve a problem.
I will have to use the instance of my previous job again in order to answer this question. As a
housekeeping office coordinator in Edwardian Hotels London, I had a number of tasks and
opportunities to look after, which include maintaining appropriate standards for different
household procedures, supervising and managing other employees Work, being equipped with
required household accessories, maintaining proper budget and other. However, among all roles
and responsibilities, most important task was staffing genuine people. Staffing comprised of a
step by step by approach of recruitment and selection, which ensures that only highly skilled
individuals will get appropriate designation regarding their skill set. However, in earlier days,
that company use to appoint people through internal recruitment. Individuals were given
opportunities only within their workplace, which imposed certain limitations upon organisational
growth. I stood against it and implemented new external approach in appointing people. That
created a new era in organisational hierarchy as skilled and passionate individuals from across
the globe were coming to grab the opportunities giving a wide exposure to the company. They
were able to identify the changing market conditions appropriately to comprehend the
perspective of their competitors and implement their marketing strategies accordingly. It also
influenced their growth passively.
4. Tell us about a time when you had to manage a number of different priorities and
complete a number of tasks in a short amount of time
I am determined enough to work here and privileged as well to get an opportunity to flourish my
career. However, mentioning another instance from my previous job would be appropriate here.
Once, two UK based visitors had come to the hotel and had asked for checking in very early. I do
not recall the exact day and time but it was approximately 7.30 in the morning, which was much
earlier than the official time for checking in the hotel. I was one a morning walk and that time
and when I came back, I found out that two of the middle aged men were checking in the hotel
early. Hotel authority allowed them in exchange of some extra money. I tried to stop that
unethical activity but could not do so as they were my senior in organisational hierarchy.
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However, it was found later that both people were illegal drugs with them and was in the verge
of vanishing away. In that situation we had very less time to think and therefore, I instructed
other employees to call the police and locked their room from outside ensuring that they could
not run away. Subsequently, police came within few minutes and caught those criminals and it
was one of the crucial incidents of my career in the hospitality industry.
5. Tell us about a project you worked on that required you to persuade others to your point
of view
The hospitality industry was flourishing in UK until the phenomenon of Brexit took place during
year 2016. It created political instability with entire European Union (EU) and number of tourists
across the border decreased rapidly. It had affected the businesses of different travel agencies
and big hotels as well. However, as I was appointed as a housekeeping office coordinator in
Edwardian Hotels London, huge pressure was building on me in order to do something to attract
new visitors and expand target base of prime consumers. Therefore, I took immediate action and
spoke with the management authorities of the hotel. My sole aim was to convince them in
recruiting skilled people in marketing department and strengthening it rather than giving
emphasis on staffing people from housekeeping department. I had only the authority of recruiting
people for household work and hence, initially individuals of higher organisational hierarchy
were neglecting my voice. However, I was not ready to give up and took initiative on my own to
promote marketing through online social media platforms and e-commerce websites. More
people were started to give response subsequently and hence, the managers were agreed to the
fact and shifted many employees from household operations to marketing department. Thus, the
organisation was on the verge of business growth once again.
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CV
Adriana Boitor
Contact no.: 07576449997
Email Id: [e-mail]
Academic Qualification
University of Roehampton – Business Management - present
Professional Qualification
 Active member of Housekeeping Association UK
 First Aider
 Coshh Trained
 Fire Marshal
Technical Skills
 Microsoft word
 Microsoft Excel
 Microsoft Power point
 Citrix Pop
 MMS
 Opera
 Iris (Hotel Operating system)
Transferable Skills
Responsibilities of duty management
Languages known
Spanish, Romanian and English
Industrial Experience
Housekeeping Office Coordinator (October 2015 - January 2017) - Edwardian Hotels London
-Radisson Blu Edwardian Vanderbilt Hotel, London, SW7 9SB
Responsibilities
 Filling systems and maintaining effective record in order to complete every
administrative report appropriately within desired time duration. Handling phone calls
and ensuring very information, requests and messages are logged
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Career Objective: I want to work in a
professional firm with pleasant work
environment that can be beneficial for my
career growth. I am an individual having
excellent skills of management and my
personality traits are comprised of higher
levels of enthusiasm and motivation
towards my work. I am experienced to
work as a leader and confident enough
about my leadership skills for effective
management of employees. I am
determined enough to complete all the
works assigned to me in proper time
duration and provide guidance to other in
their respective organisational journey as
well.

 Processing requests and delegating assignments of work within proper time duration in
accordance with the brand standards of St. Regis
 Providing assistance to supervisors of housekeeping in order to make them eligible for
leading and coordinating activities of each employees of housekeeping department which
include opening and closing of office, assigning and inspecting rooms on a daily basis,
assigning evening services and other duties as well
 Liaising with front office and maintaining various departments for overall room dividing
operations
 Having complete understanding and knowledge of all services of housekeeping like
various areas and features of hotel, outlets, maintaining operational hours and others
 Following health safety guidelines for every occupational designation trough performing
cleaning activities using standardised hotel products in order to improve health standards
of hotel
Deputy Head Housekeeper(October 2015 - January 2017) - Edwardian Hotels London -
Radisson Blu Edwardian Vanderbilt Hotel, London, SW7 9SB
Responsibilities
 Providing assistance to the executive housekeeper in every sector of work like
counselling, coaching and training of staffs, enforcing to optimise standards of
operational procedures and others
 Ensuring proper security of visitor’s rooms through controlling several departmental
procedures
 Rewarding highly skilled employees often in order to motivate them match the
expectation level of visitors
 Implementing proper budget and having control over several expenses of housekeeping
department
 Checking whether each employee are present or not and provide appropriate replacement
if found absent
 Coordinating with outside vendors like laundry services, pest control and other external
services
 Appointing highly skilled employees recruitment, hiring and training procedures
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Reflection notes from in-seminar interview practice
Overall interview practice was very challenging for me. It was highly competitive, as many
individuals from UK had come to apply for the designation of head housekeeper. However, it has
helpful for me as well in many ways, as it has influenced me with various positive factors and
occurred around the vicinity of candidates and employees (Köseoglu et al., 2016).It was a
completely new experience for me compared to my previous ventures in different organisations.
I received many questions from the learners. Subsequently, I was able to evaluate the answers
and had succeeded in my interview though an understanding approach.
Positive influences
 I had developed an optimistic personality and approachable body language.
 I was able to convey my thought processes and ideas to various learners by means of fluent
and effective skills of communication.
 I had provided brief answers with the help of STAR (Situation Task Action Result) model
of interviewing.
 It helped me to reduce my anxiety and stress levels.
 I had received valuable constructive feedback, which would help me in my future ventures.
 My level of confidence and self-esteem were boosted.
 I was able to increase my general knowledge base.
Negative influences
 Sometimes I became nervous during the interview process.
 My focus was often shattered due to different stages of interview.
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Reflection notes from in-seminar assessment centre
Various practices at assessment centre were very effective in developing my personality. I was
being cheerful, as my answers were fruitful in context to the organisational team. It further
guided me to brush up my skill sets regarding different business ventures. It was very necessary
for developing my mindset in order to sustain as an individual in the UK based hospitality
industry (Jayaweera, 2015).
The overall learning outcomes of my experiences at the assessment centre are enlisted below.
 The various skill sets that I learnt at the assessment centre will help me in developing my
effective managerial approaches.
 I was able to comprehend that different individuals would have different mindsets regarding
work and I have to be extremely flexible in order to work with them in the organisational
context.
 The suggestive approaches, which were being made at the assessment centre, had helped me
to be recognised in front of the interviewers.
 I comprehended the necessity of formation of various teams within the organisation and their
respective team dynamics as well.
 It also influenced by characteristic traits by incorporating a competitive approach within my
organisational venture.
 It increased my level of accuracy regarding various selection and recruitment procedures at
the interview venue and gave a broader perspective for seeking different organisational
opportunities.
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Reference List
Budworth, M.H., Latham, G.P. and Manroop, L., 2015. Looking forward to performance
improvement: A field test of the feedforward interview for performance management. Human
Resource Management, 54(1), pp.45-54.
Jayaweera, T., 2015. Impact of work environmental factors on job performance, mediating role
of work motivation: A study of hotel sector in England. International journal of business and
management, 10(3), p.271.
Köseoglu, M.A., Ross, G. and Okumus, F., 2016. Competitive intelligence practices in
hotels. International Journal of Hospitality Management, 53, pp.161-172.
Tziner, A. and Rabenu, E., 2018. The feedback interview. In Improving Performance Appraisal
at Work. Edward Elgar Publishing.
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