TOUR 471: Job Description Analysis & Interview Activity - Analysis

This assignment analyzes a front office manager job description from Sandman Hotels, focusing on its strengths, weaknesses, and legal defensibility within the tourism industry. The student examines the job specifications, assesses required competencies, and evaluates the organizational culture. The analysis includes suggestions for improvement based on course readings and reflects on the student's personal and professional development. The assignment also includes hypothetical interview questions, addressing topics such as personal qualifications, strengths, weaknesses, employee morale, and future career goals. The student identifies areas where they lack experience and outlines steps to gain necessary skills for the role.

Running head: FRONT DESK MANAGER
FRONT DESK MANAGER
Name of the Student:
Name of the University:
Author Note:

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Part one:
As the job is in the hospitality industry of the country, therefore, the responsibilities of
the front office manager is completely different from the management responsibilities of the
other sector. Here the art of hospitality must be amalgamated to professionalism so that the
manager not only manage the internal employee teams but also the clients or visitors of the
hotel. The most important strength of this job requirement that it requires for the ability to
handle customers which most of the front office management needs to perform but in this
case, the proactivity of the manager is required so that the problem gets mitigated in one
chance otherwise the hotel will be losing its valued clients. Secondly the skills of the front
office manager in this hotel are expected to prepare all the necessary forecasts and work with
reservations which makes this particular job quite industry oriented hance the applicants need
to have qualifications to meet this type of specifications. The job description has weakness as
it does not detail educational qualification of the applicants.
The qualification of this job requires previous experience of the applicant which is
often problematic to meet for the applicant.
This job needs to have detailed educational qualification for the front office manager
as from this job description no applicant will understand whether they need to be graduated
or not.
This job description does not ask for any unjustifiably high requirements. It expects
the applicants will be legally entitled to work in Canada to apply as the employer does not
have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
The job description of the Sandman Hotels include the expectation of the
organization that the front office managers will be able to meet the need of the development

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of employees all inclusively. From this, expectation, the philosophy of the organization to
empower the employees is made clear.
I possess the capabilities and skills required to meet the expectation of the
organization as a front office manager but I do not possess the capability of forecasting
customer growth in tourism and hospitality industry previously. This is the reason why I feel
that I must gain the hotel management experience for forecasting to get this job in Sandman
hotels.
Part two:
1. Our industry is always changing hence mangers need to keep on developing their
skills to give the organization a competitive leverage. What have you done for
personal and professional development in last one year?
2. I like the way to have introduced yourself but I have a lot of great candidates ore
qualified than you. Why should we hire you?
3. We do not need much detail but why do want to leave your previous job?
4. How will you detail your strengths and weaknesses in one sentence?
5. Why do you think employee morale is important in our field?
6. Where do you see yourself in next five years?

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Part three:

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Link: https://www.go2hr.ca/jobs/front-office-manager-sandman-hotel-suites-squamish