Is Job Satisfaction Similar Across Countries? A Tesco Case Study

This report investigates job satisfaction within multinational enterprises, specifically using Tesco as a case study. It examines the impact of job satisfaction on business performance across different countries, analyzes the strategies Tesco employs to enhance employee satisfaction, and evaluates the aspects and negative effects of employee dissatisfaction. The research utilizes both primary and secondary data, including literature reviews, questionnaires, and interviews. Key findings highlight the importance of job satisfaction in boosting employee morale and improving business outcomes. The report recommends the implementation of effective communication and participative management to ensure higher levels of employee satisfaction. The scope of the research is wide, providing a comprehensive analysis of the topic, while acknowledging limitations related to time and resources. The report also includes an introduction, literature review, methodology, data analysis, and conclusions, providing a well-rounded overview of the subject matter.

Is job satisfaction inside a
multinational enterprise
similar across countries?
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Abstract
The current assignment is based on the topic ofanalysing job satisfaction inside a
multinational enterprise is similar across countries for which is study is lead out on Tesco
company. The main objectives and aim of current investigation consists of analysing the impact
of job satisfaction on business across countries and evaluating the aspects and ill effects of when
employees are not satisfied along with analysing the strategies used by Tesco to enhance job
satisfaction. Use of both primary and secondary form of sources of data collection are used under
current investigation where secondary data is presented with the help of systematic literature
review while primary is gathered through questionnaire and interview. The main research
findings of current investigation comprise of analysis of the fact that is job satisfaction is vital
and important to boost the morale of employees to have better success and enhanced business
performance. The main recommendation as per current investigation comprises of the fact that
implication of effective communication along with participative management are vital ways to
ensureenhanced level of job satisfaction for employees.
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Table of content
Abstract............................................................................................................................................2
Chapter 1 – Introduction, research questions and hypotheses.........................................................4
Rationale for selection of topic...............................................................................................5
Aim.........................................................................................................................................5
Objective.................................................................................................................................5
Scope and limitation of research............................................................................................5
Research question...................................................................................................................5
Chapter 2 - Literature review...........................................................................................................6
Impact of job satisfaction on business across countries...................................................................6
Aspects and ill effects of when employees are not satisfied..................................................9
Chapter 3 – Methodology..............................................................................................................11
Chapter 4 - Data presentation, evidence, analysis and discussion.................................................17
Evidence...............................................................................................................................19
Discussion.............................................................................................................................29
Chapter 5 - Summary and conclusions............................................................................................1
REFERENCES................................................................................................................................1
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Chapter 1 – Introduction, research questions and hypotheses
Job satisfaction plays an essential role for every organisation irrespective of their size and
scope. It is essential for a multinational enterprise similar across country to make sure that
employees are highly satisfied with an organisational workplace environment (Chung, Brewster
and Bozkurt, 2020). This will enhance overall growth and competitiveness of company in
respective industrial sector. Highly satisfied employees are equal to satisfied customers, as if
employees are satisfied and they perform their roles and responsibilities in a well defined and
effective manner. Present report has been conducted on Tesco which is performing their
business operations in retail industrial sector in multinational organisation. This company
perform their roles and responsibilities in different countries around the world. Higher satisfied
employees enhance attention of customers in an effective manner(Alayón, Säfsten and
Johansson, 2017). Present report includes formative discussion upon the aim of to evaluate job
satisfaction inside a multinational enterprise similar across country. In addition to this report
involves the objective of the impact of job satisfaction on business across country.Along with
this report also include ill effects when employees are not satisfied. By undertaking advantage of
different type of strategies as well as measures company can assure job satisfaction to
employees. With the help of this company can effectively enhance their overall growth and can
take advantage of move growth opportunities in future(Azar, Khan and Van Eerde, 2018).
Rationale for selection of topic
The selection of current research topic based on job satisfaction inside a multinational
enterprise is vital and rationale as in current business environment, the success of an organisation
is directly dependent on the performance and efficiency level of employees. Selection of current
topic is significant form view point of an organisation as it facilitates better information about
the concept of job satisfaction that is important to enhance the overall creativity and efficiency
level of employees along with overcoming the issue of high turnover. Apart from this, selection
of current research topic is also vital from view point of researcher as it meet academic and
educational purpose along with ensuring improvement in managerial skills and interpersonal
competencies.
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Aim
“To analyse job satisfaction inside a multinational enterprise similar across countries: A case
study on Tesco”
Objective
 To analyse the impact of job satisfaction on business across countries
 To evaluate the aspects and ill effects of when employees are not satisfied.
 To analyse strategies used by Tesco to enhance job satisfaction
Scope and limitation of research
The scope of current investigation is mush wide as it would facilitate a better analysis of
impact of job satisfaction on business across countries that is vital to have improved talent and
creativity level of employees along with overcome issues of high employee turnover. Further, an
implication of aspects and ill effects of when employees are not satisfied is also provided along
with analysing strategies used by Tesco to enhance job satisfaction to have enhanced employee
morale and better business performance. The main limitation that are encountered during current
investigation is associated with lack of sufficient time and resources that affects the efficiency
level of investigation and authenticity of data collection.
Research question
 What are the impact of job satisfaction on business across countries?
 What are the strategies used by Tesco to enhance job satisfaction?
 What are the aspects and ill effects of when employees are not satisfied?
Chapter 2 - Literature review
Literature review mainly discusses as well as analyse published information in context to a
particular subject area or topics. In context with present topics with the help of literature review
investigating summarise and describe different articles in order to effectively understand and
synthesise understanding of the topic(Carré and Tilly, 2017).
Impact of job satisfaction on business across countries
According to the view point of Phookan, 2020it has been identified that success of a
business organisation is basically measured in context of different ways that include number of
clients, profitability, the degree at which organisation objectives can be accomplished, level of
employee satisfaction with an organisational promises and more. It has been identified that
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employee’s satisfaction play a major role in success of level of employee satisfaction with an
organisational premises and more. It has been identified that employee’s satisfaction play a
major role in success of business across countries.
Without having a dedicated workforce it is impossible for an organisation to accomplish
their objective and mission in a well define and effective manner. It is essential for a company to
make sure that employees are highly satisfied in order to accomplish organisational objectives
with high effectiveness. In addition to this has been identified that it is essential for organisations
to provide regular encouragement to employees with the help of different elements. Employee
satisfaction is having greater impact on high productivity and profitability of a company(Chung,
Brewster and Bozkurt, 2020). According to the analysis it has been identified that employee job
satisfaction effectively provide an effort to company by improving productivity, decrease job
stress and turnover. With the help of emphasising on employee job satisfaction in organisation
those who are performing their operations in different countries can assure overall growth and
success.Highly satisfied workforce not only enhances productivity and profitability of company
but it also increases overall growth of an organisation in terms of brand image. Furthermore,
according to the analysis it has been identified that job satisfaction of employees lead
organisation to assure more competitiveness in respective industrial sector through which
company can not only enhancetheirproductivity about but can also assure growth and
development opportunities(Gupta, Pansari and Kumar, 2018).
Strategies used by Tesco to enhance job satisfaction
As per the view point of Tennin, 2020 in order to assure higher productivity and growth it
is essential for an organisation to make sure that employees are highly satisfied with workplace
premises. It has been identified that Tesco undertake advantage of different types of strategies in
order to maximize job satisfaction of employees. It has been identified that in order to make sure
that employees are highly satisfied with an organisational workplace culture Tesco establish trust
with employees and senior management with the help of strong communication practices. It is
one of the most effective measure through Tesco make sure that issues of employees get to solve
in effective manner and their views and opinions are listen effectively. In addition to this
according to the analysis it has been identified Tesco also expand their job benefits for
employees and provide attractive competitive compensation as compared to other rivals in
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industry. Furthermore, TESCO assure that employees are satisfied for this Tesco provide job
security and strengthen employee relationship(Held, 2020).
With the help of these practice Tesco enhance overall level of satisfaction of employees
in a well define and effective manner. In addition to the according to the evaluation it has been
evaluated that Tesco also focuses upon employee engagement in which they assure that
employees are engaged in the process of decision making. This not only enhances their creativity
but also maximize trust and sense of belongingness with workers through which they contribute
in both hard workingmanners. It has been identified that Tesco provide different type of career
advancement opportunities to employees with the help of proper training and development
courses.It has been identified that in order to provide the support Tesco provide many education
facilities to enhance career opportunity and growth of individual. Thus, according to the above
mentioned analysis it has been identified that different type of strategies has been taken into
consideration by Tesco in order to enhance satisfaction level of employees. Furthermore, it has
been evaluated thatTESCO by celebrating occasions in organisational workplace structure can
enhance their growth and employees satisfaction rate.
Tesco can also additionally advance inspiration through its many preparing and
improvement openings. Everybody approaches not simply to the preparation they need to take
care of their work competently yet additionally to administration preparing to develop inside the
organization. In addition to this, it has been evaluated that Tesco by offering vital profession
intending to help staff 'accomplish the remarkable'. Tesco workers have a Personal Development
Plan which they work through their 360 degree input and different instruments. This empowers
Tesco supervisors to offer significant criticism to representatives to help give occasions to
persistent self-improvement (Lai and Phyu, 2019). This individual methodology causes
representatives to arrive at their maximum capacity by empowering self-appraisal and giving
progression through continuous preparing. It additionally empowers people to assume liability
for their turn of events. This two-way relationship guarantees that the worker is focused on the
estimations of the organization, that the person works in association with others and improves
the business for clients.Tesco can also gives occasions to its leaders, managers and staff to take
an offer and a more prominent interest in their own work. Since each worker is a person, with
various necessities and yearnings, the cycle of surveys and self-awareness plans permits
acknowledgment of their capacities and accomplishment, just as likely turn of events. This
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advantages the person by giving profession movement. It additionally benefits Tesco by
guaranteeing the business can convey significant levels of client assistance through its gifted
representatives. Thus, according to the above mentioned analysis it has been evaluated that these
are some of the effective measures through which TESCO can significantly enhance satisfaction
level of workers at great extent (Lee and Eissenstat, 2018).
Aspects and ill effects of when employees are not satisfied
According to the view point of Xiao and Cooke, 2020it has been identified that
organisations with having dis-satisfied workforce cannot accomplish their organisational
objectives, aim and vision in effective manner. Low level of employee satisfaction lead company
to face number of challenges satisfaction among workforce that can further affect overall
productivity as well as profitability of an organisation. According to the evaluation it has been
identified that there are a number of factors that can lead to words employee dissatisfaction that
involve low moral value and more. Furthermore, according to the evaluation it has been
evaluated that dissatisfaction among employees can significantly lead towards increased in
labour turnover that can not only affect organisation productivity but also lead company to face
negative brand image in public. It has been identified that employee dissatisfaction also has
major impact upon experience of customers (Phookan, 2020).
Thus, according to the above mentioned analysis it has been identified that if employees are
not satisfied in an organisational workplace then it will lead company to face number of
challenges in terms of low level of productivity, lesser growth opportunity and negative brand
image. All these effects lead company to measure decrease in profitability and other negative
aspects. Thus, it is essential for organisation to make sure that employees are highly satisfied in
which leaders and managers are required to identify the measures of tractor that are affecting
satisfaction level of employees. In addition to this, it has been evaluated that at the point when
employees are not duly satisfied a with their positions, they are significantly more liable to
experience and report burden or stress at work. Laborers who are fulfilled or glad at work are
considerably less prone to report understanding pushed by their work. It has been evaluated that
this is essential human instance as if an individual isn't accomplishing something he/she
appreciates, odds are he/she will feel disappointed and even seemingly insignificant details will
make him/her vibe worried and despondent.The estimation of the item depends on client insight.
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According to the evaluation part of the impression of significant worth by the customers is the
fulfilment and devotion of the workers.
Eventually, the worker will stop with the goal that they can get a new line of work they
really appreciate doing. In addition to this it has been evaluated that dissatisfied employees will
make businesses administration to experience the ill effects of high turnover rates and the
powerlessness to hold qualified laborers. In this, it is essential for company leaders and managers
to determine the manner to expand work fulfillment, especially in troublesome ventures in which
the positions are intense and the compensation is low(Carré and Tilly, 2017).As a leading
business, it is essential for TESCO to perceive the indications of occupation disappointment and
address their underlying drivers. It has been determined that if workers within organisation are
stressed and worried then it is essential for leaders and managers to evaluate the actual cause of
stress. In this company can look for approaches to remunerate their achievements and cause them
to feel esteemed. Thus, it has been evaluated that the more joyful group or employees is, the
harder they will attempt to address client issues and arrive at top execution. Thus according to
the above mentioned analysis it has been evaluated that Representative fulfillment is essential to
your organization's general achievement. The effect of disappointed workers can go from high
turnover and low efficiency to a misfortune in income and helpless client care. While an
organization's way of thinking, mission and qualities are central to progress, human resources is
an association's most significant resource.
Thus, it is essential for TESCO to make sure thattheir resources or its workers should be
completely connected with and fulfilled to keep business running.As according to the analysis it
has been evaluated that disappointed workforce will in general invest less energy zeroing in on
their work obligations and additional time examining with family, companions and associates
why they are despondent grinding away(Azar, Khan and Van Eerde, 2018). Absence of
inspiration and meticulousness are the consequences of disappointed workers, which means low
profitability. It is essential for TESCO to effectively accomplish workers needs and demands on
their work time, creating quality items and administrations. Worker disappointment impacts
capacity to arrive at certain business objectives that will affect overall profitability and
productivity of organisation. Employees dis satisfaction can be connected to factors, for
example, monetary pain or financial difficulty; notwithstanding, representatives who are
disappointed with their positions and the organization they work for can tremendously affect
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organisation standing and achievement of goals as well as objectives(Alayón, Säfsten and
Johansson, 2017).
Chapter 3 – Methodology
Research type-
The result of an examination transfers over the sort of technique received for directing the
examination. This mostly incorporates subjective and quantitative strategy for examination. For
performing present examination, the quantitative kind of examination has been embraced by the
analyst as it permit the researcher to introduce evaluated truth and figures about how significant
the computerized advertising is for business (Pikhart and Klimovam, 2020). Thus it helps in
getting more precise and dependable information for the examination.As this project is based on
a research it firstly becomes very important to analyse and evaluate the research type that is used
to do a detailed research in it so that it can prove beneficial for everyone by fulfilling the
objectives and the long term goals of the organisation. Since the topic of the research that is done
is very sensitive and a detailed study has to be done in it so as to analyse all the aspects in a
proper manner so that it can add to the value of the firm as well as the individual that are
associated with the research in any form (Alayón, Säfsten and Johansson, 2017).
Research approach-
This segment of examination philosophy is for the most part partitioned and bifurcated into
four fundamental sub classifies which comprises of positivism, interpretivism, pragmatism and
realism out of which one is embraced by agent based on nature and sort of study (Held, 2020).
The flow examination is appeared to be out to be founded on quantitative sort of exploration
consequently, usage of positivism research methodology is suitable and legitimate which
guarantees a more methodical method of study dependent on numeric terms. In this manner, to
help quantitative nature of study and to help testing and investigation of evaluated set of
information, ramifications of Positivism theory is appropriate when contrasted with different
kinds of methods of reasoning. There are mainly three approaches that are widely used because
of their rate of success in the current scenario as well as due to the importance that they carry and
they are qualitative, quantitative, and mixed method which are used by almost everyone. In the
above mixed one is chosen due to various factors and its reliability that comes with this approach
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and it has given due importance in the research as it is one of the most essential as well as critical
aspect as compared to others (Cervellon and Lirio, 2017).
Research strategy-
This piece of system contains different kinds of methodology and strategies utilized for
assortment of information which set out a structure a base for study. The different sorts of
exploration procedure contains review, trial research, activity research, perceptions, and so on
from which use and ramifications of overview technique is made for momentum examination.
Different strategies are used by various organisations or individuals to carry out all the activities
in an efficient way and there are four strategies that are mainly chosen in the present time that are
qualitative interviews, case study, quantitative survey and research which is action-oriented. In
this project all the strategies are used in an appropriate manner so that it can help in increasing
and improving the value in the long term aspect (Ferraris, Bresciani and Del Giudice, 2016).
As another measurable tool, we used regression studies. Checked if the built-in model is
large. Additionally, the SPSS Falls Research Tool has identified "fully described changes" in the
model. We generated states in the model outline table (results of regression studies) that convey
the numerical relationship between the dependent variable (representative performance) and the
autonomous variable (authority culture and hierarchical learning boundary). This is one of the
important studies in our study. This is because it shows whether the percentage of employee
satisfaction can be measured by government culture and hierarchical learning curves. The sexual
problem is limited to the evaluation factor, so I would like to explore the implications of the
model. As a result of recurrence investigations, our model is enormous.
Data collection-
It implies gathering, examining and deciphering the information. There are two kinds of
information assortment strategy that are primary as well as secondary. In primary research data is
been gathered by utilizing studies, surveys and different techniques. This is incomplete
information. This kind of information assortment technique truly takes loads of time and can be
truly wild for the analysts (Vizcaíno and et. al., 2020). Secondary data gathering involve through
optional instruments like sites, diaries, articles, organization sites It can be truly useful for
analysts to gather information effectively and furthermore on convenient premise. Present report
will utilize primary as well as secondary data collection method. - It is very important in a
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research to collect all the relevant data, facts, and figures so that a detailed study can be done by
including all the aspects in such a way which can help in analysing and evaluating all the things
in an elaborated manner. There are different ways by which data can be collected which is useful
for the research that has to be done in way that is effective as well as efficient in nature. Mainly
questionnaire is used as a data collection method in this project but others methods too are
involved by in a short time period (Gupta and Bhaskar, 2016).
The research design depends on the analysis of the Tesco case study. The idea of the study is
exploratory, through which the elements that influence consumer trustworthiness for Tesco are
examined. The audit method used in the study is an audit study. Since the pilot study, the
quantitative approach has been used as an estimation tool to collect information on Tesco
customers. The global view is positivist. As can be seen above, the measurement of user loyalty,
so the scaling methods applied in the censuses are development and education scales that use 5-
point scales, the analysis is used as accommodation, and the target population grows by 19+
between Tesco buyers. The large area is the London area. As a result, the resulting results are
pressure from the city of London as a whole, which could be further doubled to conduct a similar
study in the UK.
Interviews- It is a very beneficial tool in analysing and evaluating the mind of the other
person so that true and fair picture of the topic can be evaluated and then analysed in an
appropriate manner which can prove very critical in the long run. Since all the persons that are
working with an organisation does not belong to a particular group or society so each and
everyone possesses a different set of values that are mostly varied in nature and thus all these
aspects are analysed in detail in this so that it can provide essential data which is useful to do a
successful research (Jiang, Gollan and Brooks, 2017).
Sampling-
In this current examination will utilize simple random sampling. This will be chosen with
the goal that no biasness can exist while directing exploration (Saroop, 202). Since in it random
samples are taken of different persons that are closely associated with the research program so as
to give a detailed and fairer view of the current positioning so that all appropriate and necessary
measures can be taken within a limited time frame which can further help in doing it in an
effective and efficient manner (Kwon, Farndale and Park, 2016).
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