Report: Effects of Job Satisfaction and Motivation on Performance

This report investigates the effects of job satisfaction and motivation on employee performance within organizations. The study explores the significance of employee satisfaction, encompassing factors such as compensation, management relationships, promotion opportunities, and the nature of the job. It emphasizes the importance of recruiting qualified employees and fostering a positive work environment to enhance productivity and minimize employee turnover. The research delves into the influence of employee attitudes, motivation, and turnover on job satisfaction. The objectives include determining the correlation between job motivation, job satisfaction, and employee performance, along with the impact of rewards and appreciation. The report employs a deductive research approach, utilizing primary data collected through online questionnaires from employees in English-speaking African countries. The methodology includes an online survey with closed-ended questions, supported by secondary research exploring relevant theories, such as Maslow's hierarchy of needs and the job characteristics theory. The findings aim to provide insights into factors influencing employee satisfaction and offer strategic recommendations for improving organizational performance.

Running Head: EFFECT OF JOB SATISFACTION 1
Effects of Job Satisfaction
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EFFECT OF JOB SATISFACTION 2
EFFECT OF JOB SATISFACTION AND MOTIVATION
TOWARDS EMPLOYEES PERFORMANCE
Abstract
Job satisfaction is a state of how and individual feels about working in a certain organization.
Over the years a lot of research has been done to make organizations to understand this topic in
details. Employee satisfaction is the key driver in the running of and organization. Employee
satisfaction is associated with compensation and benefits, the relationship between the
employees and the management, job promotions and the nature of the job (Woodruffe 2007).
Employees tend to perform effectively in a good working environment where their financial
security, equal chances in the contribution and decision making, effort recognition, endorsement
opportunities, better salaries and conducive job environment.
Job satisfaction begins by recruiting qualified employees and clearly stating down their functions
in the company. This will bring about the smooth flow of work in various departments. The
performance will likely to look contrary in companies which has unskilled employee since they
will use most of productive time on trainings (Geuens 2017).
In most of successful companies, employees have always been treated as a resource rather than
in the past whereby workers were always treated as slaves. This will impact positively in
productivity since production heavily depends on them. Human beings tend to work and perform
better under minimum supervision and stress by being trusted that they know what they are
doing.
Over the last few years, companies have been going through a lot in terms of hiring of new staff,
since they demand a lot of incentives. This has greatly affected the cost structure of the

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company; hence they prefer worker retention strategies as opposed to bringing in of new staff.
However, companies are directing their endeavor towards improving their skills through
continuous training (Creswell 2014).
In summary, job satisfaction is the heartbeat of every company since in affects day to day
operations in the organization thus should be put into first consideration in management.
Introduction
Having a quality human resource is very important in the operation of a company. These is
because it has advantage in smart thinking, have the skill and expertise in the work, a good idea
to apply the organizational plan without much straining, has the capability to solve company’s
problem, ability to understand the relationship between time and production and lastly they are
innovative in nature (Steel 2002).
This section presents the base for the study, consequent from a minor data using presented
literature associated with aspects affecting job contentment and inspiration of employees. In this
case, the inconsistency for the research comprises of relationship between employees and
managers, employee reward, organizational policies and talent development.
According to different primary research, we have a certain connection between satisfaction of
job and perfomance.

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Literature review
This literature review looks at job satisfaction under three sub themes; attitude, motivation and
turnover. All these factors have an impact on employee satisfaction at work. For instance, when a
manager wakes up one morning and comes to work with a lot of anger towards employees, this
will end up making the employees to underperform since their psychological stability has been
disturbed. This will lead to the employee being dissatisfied at work.
Another case is that of lower employee turnover which will make the present employee work
extra hours in order to which will make them feel overused by the management hence leading to
lower production levels. In this case the employee feels dissatisfied through being overworked.
Another scenario that relates to the above situations in employee motivation which has greater
impact on employee satisfaction (Hausknecht 2009). Motivation includes such characteristics
like; self-realization, advancement and sense of achievement. All these are the driving factors in
every employee in an organization which if taken into consideration will translate into higher
returns.
Employee job satisfaction is affected by a series of factors such us salaries and remuneration.
This can affect satisfaction since the worker will be motivated to work harder and smarter since
his/her had work has been awarded.
Another factor is good working condition which will make the employee to work even smarter
since he/she feels comfortable at workplace. Thirdly, a worker will work better if his/her
suggestions and advice are put into consideration during decision making.

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Another thing is about security if your employee. Human beings work better under secured
environment free from war and chaos. During political unrest in a country, most of people
operate under a lot of stress hence translating to poor organizational performance.
Manager’s or even the supervisor’s attitude towards an employee also tends to influence the way
an employee performs. This is because when the manager gets angry with a worker, the worker
will retaliate by acting the same way he leading to poor production level of that worker.
Basically, employee satisfaction and motivation has a direct effect on the running of day to day
activities in a company. If injected with a negative attitude, the same will translate in production
and if treated positively, it will end up in positive impact on production.
Objectives of the research
The main purpose of the above project is to display and settle on the correlation between job
motivation and job satisfaction towards employee’s performance (Write 2005).
Basically, the above study aspires to examine the association between motivations, reward and
appreciation on the satisfaction of the employee and analysis of significant and insignificant
effects of diverse factors behind. To display this relationship is of great help both to the
management and the human resource department of a company.
The study report intends answer the questions bellow:
 How performance of employees is influenced by job satisfaction.
 How influential work motivation on employee performance?
 How satisfaction and work motivation simultaneously affect employee performance?

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Benefits of the research
The findings of the research will help the organization understand factors that influence
employee satisfaction in the organization, and therefore helping the company to come up with
strategic plan of improving on organizational performance. The data used can also be used in
monitoring of future progress of the company. The findings of the study will also help to
understand why employees prefer certain jobs over the others. Lastly, the data of these results
may be used as a basis of future study on the same topic.
Research approach
The research approach is placed under two classifications namely; inductive and deductive and
th methodology that is used in performing the study is what is called research approach (griffeth
2009). In the current study, the main data is collected from a person workers and deductive
approach is used to analyze the data. This approach is based on the standard of presented data
and theory. In this study, workers are studied and the examination of the results gives answer to
the level of contentment.
Methodology
The study process will employ the use of main information since it supports a straight interaction
with interviewees and no meddling of data collected (Griffeth 2009).
Quantitative data collection method will be employed so that to reach a significant amount of
data through an online analysis. The aim is to generate generalizable results for the persons

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doing jobs in the English-speaking part of Africa, i.e. Kenya, South Africa and Nigeria. A person
can make conclusions from the samples collected.
To be precise, a sample of people working in the said region will be given an online
questionnaire with closed ended questions. These have liberal choices for assessing the
satisfaction and motivation level of each investigation results.
The online survey employs the use of 18 questions in which the respondents will answer in
which their privacy is protected. This study questions will assist in gathering the information
across the study region (Eacott 2011).
The reasons why online survey was chosen and not others is that;
 To reach a wider interview which will enhance collection of a lager content.
 Collection of data is more efficient and so there is a lot of saving on resources.
 The process is very clear thus making it easy in data collection.
Collected primary data is thereafter complimented by a secondary source.
The data based on secondary research will be collected through exploring theories by scholars
which will help to support the primary research.
Theories on job satisfaction and motivation
Maslow hierarchy of needs theory.

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In this theory, maslow talks about the steps in the hierarchy where by every human being must
pass through before getting to self actualisation. The lower section is the physiological state
whereby a person at this stage thinks about his physiological state and has achieved nothing at
all. The second stage is whereby a person has a source of income but can only afford to be safe
and can only afford the basic needs like food, water and shelter.
After sometimes the person manages to save some money and ends up thinking about settling
down to start a family. After doing this a person gets self confidence since he feels that he has
achieved something in life (Prince 2005).
After accumulating enough wealth, the folk start thinking about getting into social
responsibilities such as politics. This hierarchy can be used in the management of and
organisation since it clearly brings out the image of human development process.
This implies that every human being has that internal factors that will drive hi/she to write down
personal targets to achieve. This individual targets will translate into high performance on
production.
Job characteristics theory.
This hypothesis is explaining that satisfaction of the job comes in if the environment gives a
chances for positive features. This explains better on how those features will have an effect on
the employee job satisfaction. These features that am talking about will affect the centre of the
dimension of the jub which include;, task identity, skill variety, autonomy, task significance and
reactions which eventually define the meaning of responsibility, work and understanding of the

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results which are the critical psychological state. It then translates to personal and work
outcomes which include high motivation of the job internally, high quality work performance
and lower employee absenteeism.
Survey questions
The following are the research questions which are to be used in gathering information from a
certain group of employees from selected countries in Africa.
I. Please put your gender: male/female
II. Give your job position?
III. How will you measure your habit in the line of duty, when determined by your probable
that you could you can perform? (1 = miserable, 8 = outstanding)
IV. Show how you are ranked in your company?
V. Say if you are comfortable with your rank and its tasks?
VI. Say if your working on a daily basis and their objectives clearly stated by your line
manager? In a rate of one to five (1 for not at all while5 for absolute)
VII. Say if your boss directly authorities your specialized performance?
VIII. Say whether you are comfortable with the management style of your line manager? Rate
it in a scale of one to five (1 for very dissatisfied, while 5 for very satisfied)
IX. Say the unique thing you will do incase you are completed a line boss? ( give a highest
of 3 replies)
X. Say how you rank your enthusiasm in your job? Rate in a scale of 1 to 5 (1 for weak,
while 5 for strong)
XI. Say what causes your motivation?

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XII. Say if you are motivated better by any supervisor?
XIII. Say what comes to your mind when you put forward or taken into consideration during
decision making?
XIV. What would you put into primary main concern to transform in your organization if you
are given an opportunity?
XV. Are you trained for purposes of improvement on your work presentation by your
company?
XVI. Do your company work hard towards your personal growth in the workplace?
XVII. Do you think your job routine is properly appreciated by the management at your
workplace?
XVIII. What would motivate you to be more industrious in your job? Describe it in your own
words.
Target population and sampling techniques
The residents target includes a capacitty of 60 respondents in who speak English in the sub-
saharanAfrica, i.e. Kenya, South Africa and Nigeria (Capelli 2008).
I will use a unsystematic sampling which cuts across the organisation at all without being
biased. In this case I will get very accurate information since the respondent know that their
privacy will be provided. The survey is carried out of ones own accord with the help of social
media and contacts. The study and its meaning are explained and taken in 7 minutes.
Collection of data

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Looming respondents are choosen via email and all other necessary information about the
survey, which includes the contribution of information in all-purpose and information on
permission will be showed on an access page. The survey will be carried out fully on once own
accord. So that it attracts as numerous respondents, the questionnaire was made in a way that
effectively completed. I will also make sure that the survey is fully unidentified, without the
unnecessary tracking of any identifying information. The participants discover information about
the purpose of the research in the introduction of the survey and can use as good time for them to
answer the questions of the online survey as they want (Johnson 2005).
Analysing of data and presentation
In the analysation of information, it is intended for one to make use of evocative statistics to help
know better the association between the reliant and self-determining variables. This will is
completed by the use of the software to analyse the data which is also called SPSS. this SPSS
happens to be important in this case because it produces descriptive information for the
analysation and assessment.
In line with this, the research will additionally make use of tables of frequency, pie charts and the
bar charts which will help understand the association. The above method helps the beneficiary to
make knowledgeable choices regarding the research.
For a larger part of the interviews, questions the scale of will be used in the assessment of the
responses. Frequency allocation of the answers and the summary statistics will be put into
consideration for the analysis of the quantitative data. The using of rate of recurrence reply to for

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information summary has an added benefit is that the analysation will be easily done.
furthermore, table interparatation for rate of recurrence of answers will be easily interpreted
without any specialist information. occurrence sharing will be smoothly shown by the help of a
bar / pie chart to help interprate it better.
information presentation
Tabular Presentation
By using the tabular presentation, information is presented by the use of cells which comprise of
rows and columns. The information that is collected is then fed into the table in which analysis
can be completed. Tabular presentation is also the best method of conducting data collected in
that; its simple to understand and read between the lines since it comprises of figures. It also
facilitates contrast as data are presented in an organised way and also saves on space and time of
data presentation. This is possible since it figures are easy to add up and come up with the
required report.
Tabular presentation is also bendable since it can be presented in form of diagrams and graphs
hence giving the user option that he/she can simply understand.
Graphical Presentation
totting up above the study, also graphic arrangement figures will then get used to give study
information. arithmetical information can be corresponded to best by the use of graphs. By the