Report on Human Resource Management: Job Satisfaction and OCB

This report delves into the critical relationship between job satisfaction, organizational citizenship behavior (OCB), and employee performance. It highlights the importance of employee attitudes, motivation, and the impact of these factors on the overall success of an organization. The report emphasizes that OCB, which includes behaviors beyond the expected job role, is positively associated with job satisfaction. Factors such as employee identity, capability, and encouragement are considered crucial for organizational development. The report also examines the influence of both extrinsic and intrinsic job satisfaction and notes that positive employee attitudes are essential for smooth operations and overcoming challenging situations. References are provided to support the arguments, demonstrating the interconnectedness of positive attitudes, job satisfaction, and OCB.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
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1HUMAN RESOURCE MANAGEMENT
As human resources are considered as the most valuable resource of any organization, the
attitude and the job satisfaction of the employees plays a crucial role. The organizational
citizenship behavior which is also known as extra role behavior motivates the employees to go
beyond the expected from job role and thus help the organization in improving its business.
There is a considerable and positive association between organizational citizenship behavior and
job satisfaction. The various factors such as identity, capability and encouragement of the
employees play an important role for the development of the organization. The organizational
citizenship behavior is necessary in the daily operation of any business organization so that the
company can survive in this era of globalization (Yousef 2017). Job satisfaction is also an
important facet which is associated with the performance of the employees. Moreover the
organizational citizenship behavior has influenced the supervision and psychology in any
organization. In order to assist the management and to monitor the working environment,
motivation and satisfaction of the employees plays an important role. The positive attitude of the
employees also helps to ensure smoothness in the work and thus also helps in overcoming tensed
situations. An employee with positive attitude and job satisfaction will show positive
organizational citizenship behavior. It has also been found that although job satisfaction is
related with performance as well as organizational citizenship behavior, the influence of extrinsic
and intrinsic job satisfaction plays an important role. Thus, it can be said that the dimensions of
positive attitude, job satisfaction and organizational citizenship behavior are inter-related (Lam et
al. 2015).

2HUMAN RESOURCE MANAGEMENT
References
Lam, C.F., Liang, J., Ashford, S.J. and Lee, C., 2015. Job insecurity and organizational
citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied
Psychology, 100(2), p.499.
Yousef, D.A., 2017. Organizational Commitment, Job Satisfaction and Attitudes toward
Organizational Change: A Study in the Local Government. International Journal of Public
Administration, 40(1), pp.77-88.