The Relationship Between Job Satisfaction and Employee Performance

This essay critically analyzes the relationship between job satisfaction and job performance within an organizational context. It explores the common belief that happy workers are more productive, examining the factors that contribute to job satisfaction, such as rewards, positive work environments,...Read More

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Organizational behaviour

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In all the organizations there is an important role which is played by the employees as they
are the ones performing various tasks that are required. In this essay, the impact of job
satisfaction on the performance will be considered. It is said that happy workers perform well
and the same will be analyzed in an effective manner. The relationship among both the
concepts will be determined to present a strong view in respect of the statement.
Job performance is the contribution that is made by the employees in the attainment of the
targets and objectives of the company. The contribution may be positive or negative and will
be covered in the performance of employees. As per the views of Shooshtarian et al. (2013),
there is a need for the employees to involve in contextual and task performance as by that
best performance is delivered. With the help of the performance, all of the available resources
will be converted into useful products that can be used by the business for its benefit and that
will help in achieving the set goals. There are various researches which are performed and in
that the relations which exist among the job performance and satisfaction have been proved.
According to Khan et al. (2012) in the changing environment, it is highly required that the
value of human resources is considered and by that the performance will be managed in an
adequate manner. Job satisfaction is considered as the backbone of the performance which is
made by the employees. Cullen et al. (2014) say that, if the employees of the company will
be provided with the required and positive environment then, it will be affecting their overall
performance in a positive manner. With a satisfied heart, they will be managing the
operations with their full potential and will be working towards the benefit of the
organization. In the process of development of a better environment, there are various aspects
that will be covered and looked upon. The rewards, incentives and motivation will form the
part of the same and they will be working for job satisfaction and thereby enhancing the
performance level.
It has been stated by Gayathiri et al. (2013) that job satisfaction means different as they have
different requirements and aspirations and when one is satisfied with the environment and the
results which are available then they are termed to be satisfied. For this, there are various
steps that are taken by any company. They provide the employees with all the facilities which
will be required by them to fulfill the needs and in that the personal interest of the workers is
taken into account. For an employee to be happy it is required that they receive proper and
positive treatment in the company from the managers and supervisors. This will be possible

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when there will be a positive relation and communication among them. This will again be
possible by the performance as the managers are mostly friendly with those employees who
are performing well. Due to this, it can be said that both are interconnected and will be
working together.
As per the view of Saeed et al. (2014), the satisfaction can be attained in both monetary as
well as non-monetary form. There are incentives and rewards which are provided to the
employees by the company in monetary form and some of the employees are satisfied with
them. This will not be providing complete satisfaction and it is required to provide them with
emotional support as well. The employees shall be made comfortable in the company and
they shall be provided with motivation to move further. The positivity shall be instilled in the
environment so that all can think and work in a positive manner. The results which will be
attained by this approach will also be in a positive direction.
It is stated by Chamundeswari, (2013) that to deal with the needs of the employees there is
the use of Maslow’s need hierarchy theory. In this theory, the behaviour of the humans and
their motivational factors are considered in respect of the requirements. The employees are
the most important component of the business and so it is required that their motivational
needs shall be adhered to so that they can be satisfied and the business aims can be
accomplished. There are various aspects involved in this theory and they include safety
needs, psychological needs, self-actualization needs, esteem needs and love needs. In this
system, there are various means which are used for the satisfaction of the employees. They
will be provided with incentives for their better performance. It will be mentioned that
employees who will be fulfilling the requirements and will meet the target will be eligible for
the incentive. This will lead to the motivation of the employees as all will want to avail of
this incentive and will work in a better manner.
The job satisfaction will be attained with the help of this as the employees will be benefitting
from the job and will try to work in an even better manner. There will be motivation and all
of them will be satisfied with the results which will be available with them. This satisfaction
will be reflected in their performance also as now they will be happy from inside and so will
be working with full potential and zeal. They will be performing in such a manner that their
incentive amount will increase and for that, the improvement in the overall performance will
be made. They both are interconnected and this will be beneficial for the company as well as
the employees. The improved performance requires the skills and for that training is given by

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the company. This helps in personal development of employees which is helpful for them in
coming period and that makes the satisfaction level to raise further.
As per the researchers, there were various models in which the relationship among
satisfaction and performance was tested and one of them is paying as moderator. According
to this, performance will be affected by satisfaction as long as the pay is incorporated in the
same. This shows that higher the payment, higher will be satisfied and this will result in an
even higher level of performance. Some have also made the models against this relationship
and they say that there is a very little relationship and will not be affected much by the same.
According to Arifin, (2015) happiness of the employees brings loyalty in them and they are
very loyal to the company. The employees who will be satisfied will be considering the
company to be their responsibility and will be performing in such a manner that will bring the
best results to the business. They will be giving their best for the attainment of the goals of
the business and this will be advantageous in the long run. The satisfied employees have a
morale that they need to provide the best to the company as that will increase the profitability
of the business which will be in their interest also. This is because the increased earnings will
bring more incentives and bonus for them which are their advantage.
Syauta et al. (2012) say that behaviour also plays an important role in employee satisfaction
as they will want that company and its members to behave with them in the most adequate
manner. By this, their morale will be raised and the image of the company will be made in a
positive manner. If the employees will be provided with equal treatment and will be given all
the rights that make them satisfied and they feel to be the part of the business can also be
considered as satisfaction. It depends on the viewpoint of different people and all feel the
satisfaction in different aspects. According to this point, the satisfaction is not the same for all
and so the manner in which they will be responding to any action will also deviate. For one,
the incentive may be satisfied but others may be of a different viewpoint. This means ones
who will be satisfied will be performing efficiently but others will not who are also provided
with the same treatment.
As per the report that is provided by the UN happiness there are various aspects which are
covered to create happiness. According to it the happiness of any person is based on six main
factors and they are to be taken into account. Three of the total are macroeconomic factors
and include healthy life expectancy, corruption and financial wellbeing. Social factors also

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play an important role in the same and due to that, there are various circumstances in which
the employees are happy yet they are not productive. In case an employee is not physically fit
and is unhealthy then the performance will be affected in an adverse manner in spite of
satisfaction which is provided by the company.
As per Syauta et al. (2012) the employee is required to have the family support as that also
affects their performance. In case there is complete satisfaction and motivation which is
available at the workplace but the family issues are involved and they are not supporting then
the same will be affecting the minds of employees and the performance in such case will be
affected in a negative manner. The employees are although happy in office but will not be
providing better productivity. The decision making is also an important factor that shall be
considered in the process. The freedom to make decisions is also the satisfaction for many
people and due to it, there are various cases in which complete freedom is provided to the
employees. This freedom is many times used in an adverse manner by the employees and that
affects the overall productivity of the business. They misuse the power and do not provide the
benefit of the same to the business.
The excessive freedom makes employee think that they can proceed in the manner they want
and that leads to violation of laws and rules which have been framed. There is no specific
manner in which the work is performed and by that the quality of products is hampered. The
overall objectives which are framed for the company are out of focus and there is no activity
which is undertaken with the perspective of company’s benefit instead personal benefits takes
higher position. Due to this freedom that is given to the employees improve the position when
it is in limit otherwise the harm is of business itself.
In such conditions, the employees are satisfied with the position and power but that is not
productive for the company and so it can be said that it is not always necessary that happy
employees generate higher results. It depends on the perspective of a person and the manner
in which they look to the situations and opportunities which are provided to them. Some of
them take all the aspects in a positive manner and this leads to better results and gains but
others take advantage of the available power. There shall be proper control which is to be
established while providing the freedom and proper monitoring shall be made in this respect.
All of the important aspects which need to be understood have been discussed and from that
complete understanding is gained. It is determined that there are two ways in which the

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situation might arise and both the aspects shall be looked upon. Happiness and satisfaction
mean different for all and the manner in which they consider is the main factor. If they look
to the positive then it will be good for the company as all the objectives will be fulfilled and
productivity will be improved but the adverse impact shall also be accounted for. Therefore it
can be said that happy workers increase productivity but not always and so other areas shall
also be taken into consideration. The complete information is provided and that helps in
understanding overall concept which is involved.

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References
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