OB HRM Analysis: Motivation, Job Satisfaction at Muthoot Finance

This report examines the concepts of organisational behaviour (OB) and human resource management (HRM), with a specific focus on motivation and job satisfaction within Muthoot Finance Pvt Ltd. It explores how motivation, as an area of OB, and job satisfaction, as an area of HRM, can be enhanced through various practices, functions, models, and concepts. The report highlights the importance of motivation in driving employee performance and achieving company goals, discussing financial policies, training programs, and reward systems. It also emphasizes the significance of job satisfaction in reducing employee turnover and boosting productivity, detailing HR policies such as rewards and recognition, employee engagement, and positive work environments. Furthermore, the report delves into motivational theories, including Maslow's hierarchy of needs and content theory, to provide a comprehensive understanding of employee needs and how to address them. This analysis aims to provide insights into creating a positive and productive work environment within the financial corporation.

OB HRM

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Organisational behaviour means to a study of the different way how people or the
employees behave in the organisation and principles which can be applied in the business.
Whereas the HRM is the process of recruiting, staffing, managing the organisation and its
employees. This amassment is based on the Muthoot Finance Pvt Ltd, which is a financial
corporation and works as a gold financing company. This offers the foreign exchange services,
money transfer, travel ad tourism services and other financials services.
This assessment is gong to e focus on t e motivation as the area of OB and Job
satisfaction as area of the HRM. These areas of the OB and HRM will be explained wit the help
of the different practices, functions, model and concepts. This will going to be explained that
how these areas will help the company to motivate their employees and give the job satisfaction.
MAIN BODY
Organisational behaviour can be referred as the observation of the behaviour of the
peoples or employees working in an organisation and knowing their attitudes towards the
particular circumstances (Tasselli, Kilduff and Landis, 2018). The concept of the OB is based on
the nature of the people, motivating behaviour of the people in the organisation.
Whereas Human Resource management is all about to managing the workforce of the
company in a structured manner. The concept of the HRM is based on the different areas like,
staffing, recruiting, job satisfaction, employee's compensation policies etc.
Area of OB “Motivation”
Motivation can be mean as the internal and external factors that stimulate the energy and
desired in a people in order to continuously maintain the interest and committed towards their
job. This also referred as to encourage the employees of the company to give their best
performance in the job and can help the company to increasing the goal (Gagné, 2018).
Choosing area of the Organisational behaviour is Motivation in the Muthoot Finance Pvt
Ltd, managers of the company, motivate the employees by giving them clear direction towards to
their target and goals, put efforts on them so that they can feel sportive and motivated, so that
employees of the Muthoot Finance Pvt Ltd can work effectively in the direction to achieving the
goals of the company.
Importance of motivation
There are number of importance of the motivation in the Muthoot Finance Pvt Ltd.

 Motivation help the organisation to put their human resource or fork force of the
company in to action and encourage them to continuously engage in the job in the
direction to meet the needs and goal of the Muthoot Finance Pvt Ltd company.
 This motivation also help the employees to give them a full job satisfaction as well. As
the motivated employers of the Muthoot Finance Pvt Ltd will work hard and engaged in
the job activity, that will increase the productivity of the company and employers (Bailey
and et.al., 2018). This will help the employers to fill the gap with the performance and
give them job satisfaction to them.
 Motivating people of the company also helps to change the environment and work culture
of the company as well. This will help to reduce the employee turnover in the company.
When they feel satisfied and motivated with their work.
HRM policies of motivation
Provide an optimistic environment to all the employees — In order to motivate the
employees HR manager of the company can provide the optimistic environment in the company
by regular appreciation of the employees on the bases of their work and behaviour as well,
provide the transparency in their policies, provide equal growth opportunities to their employers
so that they can motivate in the company and satisfied with their job to work effectively (Stewart
and Brown, 2019).
Financial policies need to be in place — Financial policies in the company should be in
right place. Financial policies like, wage policies, reward policies, bonus and appraisal policies
for their employers on the basis of their performance this financial policies will help the
employers and employees of the company that they are working well and their hard work is
being recognized in the company. This give them motivation feeling to their employees.
Provide training — If employees of an organization loosing their moral and demotivated
by their work, the HR manager of the company can conduct the training program for their
employees to enhance their skills required for the job. This give them the motivation and by
gaining the better understating of their job role and giving them clear guidance as well about the
goals and objective (Brewster, Mayrhofer and Farndale, 2018).
Reward based on the feedback — Another policies the HR managers of the company
can make to their employees is that give them reward based on the feedback. In this, managers of

the leaders of the company can give the feedback to their employees on the basis of their work
performance. Should appreciate their good work regularly to keep them motivated.
Prioritize work life balance — Another policy that can make the HR of the company by
providing the work life balance. For this HR managers of the company can provide flexible
working style to their employees, to maintain the balance in their work life and personal life.
This will help to feel satisfied with the job and stay motivated in the company.
Area of HRM “Job satisfaction”
Job satisfaction can be referred as the feeling of an individual regarding their work and
attitude become positive towards their job when their job facilitates them to meet the needs and
values of them (Heyns and Kerr, 2018).
On the other hand Hrm of the Muthoot Finance Pvt Ltd provide the different facilities to
their employees like, compensation, provide positive working conditions, provide the job
security, give them different growth opportunities in their career etc. so that the can feel
motivated in their job and feel satisfied with their job in the Muthoot Finance Pvt Ltd.
Importance of job satisfaction
Job satisfaction in the Muthoot Finance Pvt Ltd will play the vital role as to meet the
needs and goals. These are:
 As turn over can be the higher cost attributes for the company. In order to reduce this, job
satisfaction will hep the most to Muthoot Finance Pvt Ltd company. When employees are
satisfied with their job, they will work effectively for the company. Ans employee only
would be satisfied when they get all the things for the job and company what they desire
for. This will lead to the lower turnover in Muthoot Finance Pvt Ltd.
 When employees of the Muthoot Finance Pvt Ltd is satisfied wit their job then directly
this affects the productivity of the individuals and company as well. They will work
effectively for the company and will contribute their best to achieve the predetermined
goal of the company.
 When employees of Muthoot Finance Pvt Ltd feel satisfied with their job then they will
also feel motivated all the tie in the job and company. This will help to maintain the

healthy environment and positive culture in the organisation by Motivating other
employees as well.
 When employee of Muthoot Finance Pvt Ltd would be motivated then they will enjoy
their job and always be loyal towards the company ad their work.
HR policies for job satisfaction
HR manager of the company apply the different policies in order to give the full job
satisfaction to their employees. Like:
Reward and recognition – HR manager of the Muthoot Finance Pvt Ltd company can
give the rewards and recognition to their employees on the basis of their job performance in the
company. This will give the feeling to employees that their work and is being appreciated and
they will enjoy their job. This rewards and recognition in the company is one of the way they
give the job satisfaction and also help to keep motivated their employees.
Employee engagement and contribution — Another way that could help the company
to give the job satisfaction to their employees is that, managers and leaders of the company can
engage their employees in all the activities and decision-making of the company. So that they
will also feel, they are also important for the company and managers respect their views and
opinion (Boamah and et.al., 2018).
Continuous evaluation — By continuous evaluation HR managers also can improve the
job satisfaction to their employees. As with the regular evaluation managers of the company can
make improve their work and can provide the correct direction to perform the task and make
strategies in the direction to achieve the goal. This will give the satisfaction that upper
management also give the sport to them and guide them. This will help to enhance their skills so
that they can do better performance in further task.
Training and development — Training and development also give the job satisfaction
to employees of the Muthoot Finance Pvt Ltd. As if managers of the company provide the
ongoing training and development program to their employees that will help to enhance their
skills required in the current job role and also feel confident and motivated for the future growth
opportunities. In this way training can also help the company to increase the job satisfaction to
their employees.

Crate positive work environment — Financial support, rewards etc. are not the only
factors that help to increase the job satisfaction to their employees (Boamah and et.al., 2018).
But some people also feel satisfied with the atmosphere and environment of the organization a
well. If there is positive environment, where every employee share the strong bond and relation,
collaborate each other, then this will also help the Muthoot Finance Pvt Ltd to give the job
satisfaction to their employees.
Business models of Motivation
There are different models and theory that can help the employers and employees of the
Muthoot Finance Pvt Ltd by satisfying their different needs (Dobrow Riza, Ganzach and Liu,
2018). As all the peoples have their different needs and requirements that helps and motivate
their employees of the Muthoot Finance Pvt Ltd and also helps to give them job satisfaction as
well.
There are different motivational theories like content theory and process theories that can
help the Muthoot Finance Pvt Ltd to enhance their motivation and also give the job satisfaction
by fulfilling all their needs and desired. These theories are:
Content theory of motivation
Content theory of motivation is being concerned with the internal factors of the
organisation that helps and actuate the human behaviour in the organisation. This theory not only
help to motivate the employee by also helps to improve their behaviour with the employers in the
Muthoot Finance Pvt Ltd.
Maslow's hierarchy of need theory
In this Maslow's hierarchy of need is one of the well-known motivational theory that
can help to motivate the employees by fulfilling all their needs, this theory is based on the five
needs of the human, that are necessary to fulfil and helps to motivate them. These needs are:
Physiological needs: This needs include the basic needs of the people which are food, water,
shelter etc. these are being considered as the basic human needs, and for fulfilling these needs
any people work (Li, Chen and Hui, 2019). If managers mangers of Muthoot Finance Pvt Ltd
provide the enough ages as according to their job post, provide the break in the working hours to
have lunch or tea to refresh their mind, so the employees are able to fulfil this basic needs of

their. With the help of wages employees not only can fulfil individual requirements but also can
complete their family's basic requirement as well. In this way they feel satisfied with their jobs
and always stay motivated that company support the to complete their basic needs.
Safety and security: Many of the employees motivated by gained the job security and safety at
workplace. As Muthoot Finance Pvt Ltd is financial corporation, so that employees have the fear
to loss and have to leave their job if company will face loss in the market (Parikh and Singh,
2018). If managers of the company provide the job security to their employees and provide the
health measures and safety at workplace, then they feel motivated that company is taking care of
their employees and feel satisfied with their job as well.
Belongingness and love: In this include the social group, feel part of the community,
relationship wit their employees etc. After fulfilling the physiological and safety needs, this
belongingness needs comes into prominence. According to the Maslow, employees need to
belong and accept in the society. If employees feel love affection like friendship and strong
relation, with their peers, then employee feel motivated that there is another family in the
organization that always support them and this support from management also give them job
satisfaction.
Esteem: This includes the respect for the others, valued in the organization, self-esteem etc. if
the employees of the Muthoot Finance Pvt Ltd feel that they are important of the organisation as
well. If upper managers or leaders of the company value their employees and their work,
appreciate them respect their views and opinions. As the people with the low esteem needs more
attention and value from other (Dobrow Riza, Ganzach and Liu, 2018). Then this will help the
employees to get motivated and satisfied with their jobs as their work is being appropriated by
others and there is value and respect for the employee.
Self actualisation: Many of the individuals are desired to grow and want to develop their fullest
potential which give them the satisfaction and helps to keep motivated. In this if the Muthoot
Finance Pvt Ltd company provide the enough growth opportunities, provide the responsibilities
to enhance their potential and challenging task which could help to grow their potential and
skills, then this help the employees to stay motivated and this thing give their employees satisfied
feel.

Hezberg Two factor theory
This is another content theory of the motivation. As according to this Hezberg's this
theory is based on the two factors namely motivating factors that cause the job satisfaction and
another is hygiene factor that causes the dissatisfaction. Both of these factors give the satisfied
and dissatisfaction feels to the employees, with the help of this theory managers of the Muthoot
Finance Pvt Ltd can increase the satisfaction level of their employees (Hur, 2018). These two
factors are:
Motivational factors: In this there are number of motivational factors like achievement,
recognition, responsibilities, advancement, personal growth etc. that can motivate their
employees. If Muthoot Finance Pvt Ltd give different responsibilities to their employees,
recognize their good work, provide the growth opportunities like promotions, give them
appraisal, this give the satisfied feeling to employees and motivate them to do hard with their full
potential to gain more achievement.
Illustration 1: Maslow's hierarchy of need theory
(Source: Motivation theories, 2019 )

Hygiene factors: In this, there are different factors like, working condition, relation with co-
worker, policies and rules of the company, wages and salary, quality of the supervisor etc. will
help the Muthoot Finance Pvt Ltd company's employees to decrease the job dissatisfaction. As if
the policies and rules of the Muthoot Finance Pvt Ltd is flexible that are easily acceptable by
employees, relation with co-workers is healthy where all the work is done with cooperation, then
this will help employees to decrease their job dissatisfaction (Dobrow Riza, Ganzach and Liu,
2018).
Process theory of motivation
Process theory of the motivation is based on the process that how the motivation occur. In
this two theory will be considered.
Vroom's Expectancy theory
Illustration 2: Hezberg Two factor theory
(Source: Motivation theories, 2019)

In this theory of demotivation, explanation of how the people choose from the available
actions is being included, this include the three stages that helps Muthoot Finance Pvt Ltd to
determine the how people motivated to engage in the activity.
Expectancy: In this person or the employee expect that their hard work will give the high results
or success, with this expectation employees of the Muthoot Finance Pvt Ltd engage in the
activity and try expect to gain the high results.
Instrumentality: In this, employees or person actually work and perform as according to their
expectations and beliefs that there is connection between the activity and goal. And to achieve
that goal, employee perform toward (Chopra, 2019).
Valence: This is the final stage where the degree of reward is being calculated, if the employees
of the Muthoot Finance Pvt Ltd get reward or success as according to expectations, then this
thing motivates their employees to do more and expect more and work accordingly.
Adam's equity theory
This Adam's equity theory is based on to maintain the balance fair between the input
which can be considered as the performance of the employee and the output which can be
considered as the rewards by the company. In this the employers get de motivated if the input of
their efforts is more than the output.
In this employer's loyalty, efforts, performance, hard work, adaptability, flexibility,
tolerance, trust to supervision, support from the con workers etc are being considered, which the
Illustration 3: Vroom's Expectancy theory
(Source: Motivation theories, 2019)

employee contribute to their company in order to get the best outputs in the form of the rewards,
recognition, appraisal etc.
Whereas outputs can be considered as the negative and positive both which can be result
of the consequence relationship with employers. This can be tangible intangible like, esteem,
salary, expenses, recognition, expenses etc (Lim, 2019).
If managers of the Muthoot Finance Pvt Ltd maintain the balance between the input and
output as according to performance of employee's then this will help to keep motivate and give
satisfaction feel to their employees.
CONCLUSION
From the above assessment it has summered that, chosen area of the OB is motivation,
that also helps to increase the job satisfaction, which is area of HR, of the employee of the
Muthoot Finance Pvt Ltd, which. In this also identified that, HR policies helps to motivate their
employees and also to increase the job satisfaction. This motivation and job satisfaction play the
important role in the company in increasing the productivity and lower the turnover etc. to
improve the motivation level and job satisfaction in the employees different motivational theory
like Maslows. Hezberg, Vroom's etc. will help the company by fulfilling the different needs of
the employees and give the high job satisfaction as well. It has concluded that, these theories will
help the managers of the Muthoot Finance Pvt Ltd to complete their desired needs and motivate
them. This motivation also help to increase their job satisfaction as well.