Hilton: Factors Influencing Job Satisfaction and Employee Turnover

This research report investigates the factors influencing job satisfaction and employee turnover within the hospitality industry, specifically focusing on Hilton. The study aims to determine the impact of talent management on staff turnover, identify factors contributing to job satisfaction and employee turnover, and ascertain challenges faced by Human Resources in reducing turnover. The research employs a quantitative methodology with primary and secondary data collection through a random sampling method of 15 Hilton employees, using thematic data analysis. Key findings reveal that bad working environments significantly influence employee decisions to leave, while supervisor support and competence are positively perceived. The research recommends effective training systems, the use of KPIs and reward systems, and the adoption of online techniques to attract a wider range of employees. The conclusion summarizes that Hilton offers good facilities and uses talent management strategies effectively. The report provides valuable insights into improving employee retention and satisfaction within the hospitality sector.

Research project

Introduction
 In this competitive era, every comp any wants to stay ahead in the business and
for that hospitality industry make sure that they make their employees
comfortable within a business.
 That is why, there is a need to make sure that employees are satisfied with the
job and its working environment.
 In the same way, the current research report is also based upon this topic in
which researcher will provide the factors that help or contribute to the job
satisfaction and ways to reduce the employee turnover as well within a
hospitality industry.

Aim & Objective
Aim: “To investigate the impact of factors that contribute the job satisfaction and employee
turnover in the context of hospitality industry: A study on Hilton”
Objectives:
• To examine the Talent Management Impact on staff turnover
• To determine the factors that contribute to job satisfaction
• To examine the factors that increases the employee turnover in Hilton
• To ascertain the challenges that face by Human Resource for reducing employee turnover
and provide job satisfaction.
• To recommend the ways through which the challenges may overcome.

Research Methodology
Particulars Methodology
Research Methods Quantitative Research Method
Research Philosophy Positivism Research Philosophy
Data Collection Primary And Secondary Data
Collection
Sampling Random sampling method where 15
Employees of Hilton
Data Analysis Thematic Data Analysis

Data Analysis
Theme 1- Majority of the
employees are working since 2- 5
years in company.
 Theme 2- Extremely satisfied
are the maximum respondent
out of the total employees.

CONTI…
Theme 3- Bad working
environment is the factor which
influences the most to decide to
leave the company.
Theme 4- Yes, maximum of the
employees feel supported from
their supervisor.

CONTI…
 Theme 5- Yes, the supervisor are
competent in their jobs.
Theme 6- All of these are the
factors which will motivate the
employees to go to work.

CONTI…
Theme 7- Yes, the respondent feel
engaged and values at work.
Theme 8- All of these are the
reason for the employee
turnover

CONTI…
Theme 9- All of these factors will motivate the employees to stay within
the organization.

Recommendations
 From the above, it is suggested to the company to start providing effective
training system to their employees in order to let them understand about the
policies and strategies used by the company.
 Also, it is recommended to the Hilton to use KPI in order to determine the
performance of each employee and then offer reward system for attaining
the goal, or else, provide training to meet the define aim in specified
manner.
 Moreover, company have effective talent management initiative, but it is
suggested to the firm to use online techniques in order to attract the range
of employees which in turn assist the company to meet the define aim and
objectives.

CONCLUSION
 After conducting above research it has been summarized that by using
appropriate research methods and thematic data analysis approach
researcher gather a lot of information and data in context of chosen topic.
 They analyze that Hilton hotel cater the best facilities to its existing and
new candidates in effective manner as well as provide each and every thing
according to workers needs which is quite beneficial for business growth
and employees.
 Organization to hire new applicant at workplace use varied talent
management strategies which makes them able to recruit the most
applicable workers who are always ready to work and perform in
systematic manner.

References
 Al Mamun, C.A. and Hasan, M.N., 2017. Factors affecting employee
turnover and sound retention strategies in business organization: a
conceptual view. Problems and Perspectives in Management, (15, Iss. 1),
pp.63-71.
 Bell, E., Bryman, A. and Harley, B., 2018. Business research methods.
Oxford university press.
 Bryman, A., 2016. Social research methods. Oxford university press.
 Cheng, J.C. and Yi, O., 2018. Hotel employee job crafting, burnout, and
satisfaction: The moderating role of perceived organizational
support. International Journal of Hospitality Management. 72. pp.78-85.
 Chin, C.L., 2018. The Influence of Job Satisfaction on Employee Turnover
Intention in the Manufacturing Industry of Malaysia. Journal of Arts &
Social Sciences. 1(2).pp.53-63.