John Deere: Strategies for Knowledge and Information Management

This report analyzes John Deere's information systems, focusing on transaction processing, office automation, knowledge management, decision support, and executive support systems. It explores the implementation of a CRM system and identifies both its benefits, such as integrated data and improved customer experience, and challenges, like security issues and the potential elimination of the human element. The report also examines how John Deere could apply IS/IT to counter Porter's five forces and discusses the application of big data analytics and the Internet of Things (IoT) for knowledge management, outlining both advantages and disadvantages. Finally, it provides recommendations for strengthening knowledge administration practices, considering the challenges posed by the COVID-19 pandemic.