Analysis of HR Practices and Performance Management at John Lewis

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Developing Individuals, Teams and Organisation
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Table of Contents
Introduction..............................................................................................................................................3
LO1..........................................................................................................................................................4
P1-knowledge skills and behaviours required by HR professionals....................................................4
P2-Personal SWOT analysis................................................................................................................6
M1-Detailed professional skills audit-PDP and reflection..................................................................8
LO2........................................................................................................................................................13
P3- Differences between organisational and individual learning, training and development...........13
P4-Need for continuous learning and professional development to drive sustainable business
performance.......................................................................................................................................15
M2- Apply learning cycle theories to analyse the importance of implementing continuous
professional development..................................................................................................................16
LO3........................................................................................................................................................18
P5- Demonstrate understanding of how HPW contributes to employee engagement and competitive
advantage within a specific organisational situation.........................................................................18
M3 Analyse the benefits of applying HPW with justifications to a specific organisational situation.
...........................................................................................................................................................18
LO4........................................................................................................................................................20
P6 Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high-performance culture and
commitment.......................................................................................................................................20
M4 critically evaluates the different approaches and makes judgements on how effective they can
be to support high-performance culture and commitment.................................................................21
Conclusion.............................................................................................................................................22
References..............................................................................................................................................23
Appendix................................................................................................................................................25
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Introduction
An HR plays an important role in organisation to hire and manage the workforce of
organisation. In the first part of this context, skills set required by HR are framed as a
professional development plan where an internal audit of skills will be done. Mark Lewis is
selected as company where skills required for HR role will be discussed. Apart from first
question, the remaining question is consisting of organisational and personal development in
wider context. These organisational and personal developments would bring a sustainable and
efficient business for organisation. HR role in different aspects has been discussed and
evaluated.
3

LO1
For the execution of the study, John Lewis would be taken into consideration. The UK based
organization is essentially in service the departmental store business vertical. Having a wide
range of products, the organization has currently 51 global stores with a combined revenue of
378 crore GBP (johnlewispartnership.co.uk, 2019).
P1-knowledge skills and behaviours required by HR professionals
In this segment, a sales assistant coupled with a shop department manager would be taken
into consideration.
Designati
on
Job description Skills Knowledge Behaviour
s
Sales
Assistant
 Conduction
of sales
and
promotiona
l activities
in offline
and online
mode
 Lead
generation
and
developing
long term
positive
customer
relationshi
ps
 Assisting
the
department
manager
The skills required by
such an individual in
such a role includes the
following:
 Verbal
communication
skills
 Strong
convincing
skills (Ulrich
and Dulebohn,
2015)
 Time
management
skills
 High degree of
go getter
attitudes
 Strong
navigation skills
during field
 Regarding
current
market
trends
 Regarding
technical
skills and
knowledge
required
for selling
a range of
products
The
required
behaviours
required by
the HR
professiona
l would be
empathetic
behaviour
towards a
potential
customer.
Additional
behaviour
would
include the
being calm
and
listening to
the
customer
4

for
developme
nt of
Manageme
nt
Informatio
n System
(MIS)
visits
 Strong listening
skills
needs prior
to any
action.
Additional
behaviour
would
include
friendly
and
politeness
coupled
with being
a team
player.
Respect
and
adherence
for the
standard
operating
procedure
(SOP)
would be
an added
behavioural
requiremen
t.
Departme
nt
manager
 Conduct
logistical
support for
smooth
operations
of the
 Effective
management
skills
 Transformation
al leadership
skills
 Motivational
 Products of
competitor
s
 Knowledge
regarding
analytical
tools such
Required
behaviours
by the HR
professiona
l would be
empowerm
ent of the
5

store.
 Train and
develop the
employees
to meet the
weekly
targets.
 Manage
any issue
that may
rise with a
customer
or cater to
explicit
customer
demand.
 Respond to
legal and
safety
obligations
as provided
by the
higher
manageme
nt from
time to
time.
skills required
for the
employees
 Strong
assessment and
analytical skills
(Kang and
Ritzhaupt,
2015)
 Proactive
communication
skills with
neighbour
business to
conduct shop
based marketing
as SAS and
excel.
multiple
teams
coupled
with
reduction in
the practice
of micro
managing.
A result
oriented
approach
behaviour
coupled
with instant
decision
taking
abilities
would be
required.
Table 1: JD and Person specification of two designations
(Source: Created by author)
P2-Personal SWOT analysis
In this segment, I would essentially aim to achieve the position of back end support manager
for a store of John Lewis.
6

The job description includes the following:
 Develop and maintain daily MIS reports regarding sales, stocks and performance of
the employees
 Maintain accounts and identify variations in sales volume, idle time and others using
Pivot table
 Conduct weekly meetings with back end managers of other outlets
 Manage stock clearing during sale events like flash sales and black Friday sales.
 Develop and manage the skills of the support staffs that are present in the back end
module
 Adhere to SOP
I think that I have the following skills and qualities for the mentioned post.
Term Factor Description
Strength Extensive time management
skills
Strong verbal
communications
Strong leadership skills
Skills and behaviours in line
with departmental manager
Weakness Poor expertise in Microsoft
office
Poor public speaking
Uncomfortable in using
Microsoft windows
General weakness due to
poor training during
education tenure
Opportunity Mitigation of weakness
through active training from
the department manager
Development of proactive
experience in the back end
domain
In the event that I achieve my
personal development
objectives, I would have the
opportunity to improve my
financial status in the end.
This would enable me to
improve more on the
backend support post which,
I will be able to run for the
7

managerial position.
Threats Personal financial constraints
that force me to reduce my
training time for earning
more against overtime.
Strong peer competition
resulting in fewer
opportunities.
I think that my personal
financial status is the biggest
threat in the achievement of
my target designation. This
would be because; I have to
adjust my time to do over
time in the store. This
reduces the effective time I
could give towards training
for the back end executive in
the short run and manager in
end.
Additionally, my peer
competition has been a
developing threat as my
target job is essentially
looked up by many of my
peers.
Table 2: SWOT Analysis
(Source: Created by author)
M1-Detailed professional skills audit-PDP and reflection
Reflect on why you selected that
particular job role
I selected this particular job as the role
demanded less public speaking and more
opportunity for skills development in the
end. This includes the segment of feeling.
8

Reflect on what is the most challenging
part of job role
The most challenging part of the role would
be the learning of micro office application
and the use of windows in the short end.
This includes the segment of evaluation.
Reflect of what you found challenging to
achieve based on your Personal Skills
Audit
Based on my personal skills audit, the major
challenge that I found would be the
effective learning of office tools.
Reflect on your journey you undertook to
address your developmental needs and
how you resolved them
My development needs has been based on
personal finances. My sole aim has been up
liftman of my status through smart work. I
resolved the same through analysis of the
training process and the identification of self
benefits.
Reflect on your communication with your
mentor and the challenges you faced in
the process
The major challenges in the segment of
action plan includes:
 Effective verbal communication
regarding use of Microsoft office
tools
 Poor non verbal communication in
the windows enabled machine.
Reflect on the value you have gained
from the beginning of the Semester
The values gained and in the segment of
conclusion includes:
 Understanding of skills required by
an HR
 Development of such skills within
9

myself
Reflect on the actions you would take
differently in order to overcome
challenges you faced so far
In the segment of description, I think that
without going for in-house training, I could
have undertaken personal practice at my
home. This would enable me to mitigate
professional challenges in the long end.
Table 3: Reflective statement
(Source: Created by author)
10

Figure 1: Gibbs reflecting cycle
(Source: ed.ac.uk , 2019)
Area for
Development
Date I
will have
this
complete
d
by:
I will
achieve this
by:
What’s
happening
now?
How will I
know I’ve
been
successful?
Progress
11

Non verbal
communication
20th April,
2019
21st April,
2019
Developing
writing in MS
word
Attain writing
speed of 800
words without
any errors
No
grammatical
errors in patch
of 500 words
Microsoft word 20th April,
2019
21st April,
2019
Developing
writing in MS
word
Attain writing
speed of 800
words without
any errors
No
grammatical
errors in patch
of 500 words
Microsoft excel 2nd May,
2019
5th May, 2019 Effective and
presentable
data entry
Development
of pivot table
No blank data
Microsoft access 15th May,
2019
20th May, 2019 Development
of DBMS
Data sorting
and analysis
Not started
Public speaking 1st July, 2019 1st July, 2019 Regular
conversation
with peers and
customers
Reduction in
time for
effective
verbal
communicatio
Developing of
multi tasking
ability.
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