John Lewis Partnership: Operation Management Approaches and Leadership

This report analyzes operation management approaches and leadership roles within John Lewis Partnership. It covers key operational areas like sales and marketing, and explores approaches such as Total Quality Management and Lean Production. The role of leaders and managers in implementing these approaches is discussed, emphasizing employee empowerment and customer value. The report also highlights the importance of operation management in improving productivity, increasing profit, and ensuring customer satisfaction. Furthermore, it examines factors within the business environment, including corporate social responsibility, stakeholders, and ethics, that impact operational management and decision-making. The report concludes with recommendations for future improvements, particularly focusing on the implementation of Total Quality Management to enhance product quality and customer satisfaction.

Management and Operation

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 2............................................................................................................................................3
TASK 3............................................................................................................................................3
P4 Key approaches to Operation Management and the role of manager and leaders. ...............3
P5 Importance and Value of Operations Management ..............................................................4
TASK 4............................................................................................................................................6
P6 Factors within the business environment that impact upon operational management and
decision making by managers and leaders..................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The project includes the Second part which covers approaches to operation management
and role of leader and manager in different approaches. It also highlights the importance and
value of Operation management including the factors that could affect the decision making of
manager and leader (Dadashnejad and Valmohammadi, 2019). The Chosen Organisation for
accomplishing this project is John Lewis Partnership, it is a high end departmental stores that
was founded in 1864.
PART 2
TASK 3
P4 Key approaches to Operation Management and the role of manager and leaders.
The Key Operation of John Lewis Partnership are as follows:
Sales Operation-
The Sales department plays an important role in increasing the sale of its products and
services. John lewis partnership hire talented and expertise staff who can contribute their best in
increasing the sale and productivity of business. They also provide training and development
opportunities to their sales team so that they can improve their skills and performance.
Marketing Operation-
The Marketing activities of John Lewis partnership is handled by marketing manager and
their teams. Marketing manager of Organisation focuses on promoting the brand and its products
and services in order to increase the sale and profitability of business.
There are several key approaches which is used by the leader and manager in order to
understand the operation management activities such as Total Quality Management, Lean
Production, Continuous improvement, Six Sigma, etc.
Total Quality Management-
Total Quality Management is one of the approaches to Operation management which
focuses on long term success of Organisation through customer satisfaction. By implementing
Total Quality Management in Operation management of John Lewis can encourage the
employees in improving the processes, services, culture and products of business. Total Quality
Management mainly focuses on customers by including all the employees in continual
improvement (Vasiliev and Aleksandrova, 2015). There are eight principles of total quality

management such as customer focused, total employee involvement, process centred, integrated
system, strategies and systematic approach, continual improvement, fact based decision making
and communication which must be implemented by John Lewis Partnership in order to run the
operational activities in effective and efficient manner.
Role of Leader:
The role of leader in total quality management is to facilitate employee empowerment
and improve job satisfaction of employee so that they can give productive outcomes (Yu, Park
and Hong, 2020).
Role of Manager:
The role of manager is to assist staff in implementing Total Quality Management and act
as a facilitator at John Lewis Partnership.
Lean Production-
Lean Production is another approach to operation management which helps in improving
the quality of products by reducing the waste elements. The main purpose of lean production is
to improve the quality of its products by reducing the production time and total costs due to
which they can attract more and more customers towards John Lewis Partnership (Procter,
2016).
Role of Leader:
The role of leader in Lean Production is to ensure that employees must contribute their
best in providing customer value and focus on reducing the production time and waste.
Role of Manager:
The role of manager in Lean production is to create value to customer by optimising
resources. Main aim of manager is to create stable work flow by fulfilling the need and
requirement of customer and improving their experience.
John Lewis Partnership must use lean production and total quality management in order
to improve their quality by reducing the wastage. Through these approaches the performance and
efficiency of employees and Business get improved due to which they can gain higher profit and
leads to increase in growth rate.
P5 Importance and Value of Operations Management
The operation management of John Lewis Partnership mainly focuses on increasing the
efficiency and performance of Business. Operation management includes various functions such

as Finance, strategy, maintaining quality, operation and product design. It plays an important role
in increasing the productivity of business by designing effective production plan (Alpenberg and
Scarbrough, 2018). The Operation management of John Lewis Partnership also helps in
increasing the revenue and profitability of business. The Importance and value of Operation
management are as follows:
Improves productivity of employees:
The Operation management of John Lewis Partnership focuses on improving the
productivity of Staff by checking and measuring the performance of staff while working in
Company. In Order to improve the productivity of Employees, the operation manager of John
Lewis Partnership provides training and development opportunities in order to train and educate
them so that they can perform better in Organisation.
Increases Profit and Sale:
Operation management also helps in increasing the profit and sale of John Lewis
Partnership. The Operation manager focuses on planning and Organising the resources which is
required in order to run the business activities in smooth and effective manner. Profit of the
Company can be maximised by implementing total quality management and lean production in
operation management. John Lewis Partnership must ensure that their quality must be improved
in order to attract large number of customers towards the department.
Satisfaction of customers:
Satisfaction of customer is another importance and value of Operation management as
they ensures that their employees and customers must be satisfied with the product and its
quality. In Order to satisfy the customer it is important to meet the demand and requirements of
people by offering desired product varieties (Shaosheng, 2016). The Customer can be satisfied
when John Lewis Partnership provides high quality product by eliminating the wastage.
These factors help in meeting the business objectives and increasing the growth of
business.

TASK 4
P6 Factors within the business environment that impact upon operational management and
decision making by managers and leaders
Business Environment includes external and internal forces that could affect the
profitability and performance of business. It is important for John Lewis Partnership to identify
the internal and external factors that influences the growth of business.
Corporate Social Responsibility:
Corporate social responsibility is one of the effective strategy that helps in increasing the
performance and reputation of company. It is important for John Lewis Partnership to indulge in
Corporate social responsibility as customers gets attracts with the companies that take
participation in Corporate social responsibility. Through Corporate social responsibility, John
Lewis Partnership can enhance the sale and profitability of business and also attract more and
more staff and employees. The role of leader and manager is to ensure that the staff of John
Lewis partnership must participate in CSR activities of Company and boost the morale of other
employees so that they can also contribute their best outcomes.
Stakeholders:
Stakeholders are the person who has an involvement in companies whether directly or
indirectly. They have an interest in business activities of John Lewis partnership and can also
affect the decision and performance of business (Gyasi and Chung, 2018). The Stakeholders of
John Lewis Partnership includes employees, customers, investors, local communities and
suppliers. They can also affect the decision making of manager and leader as they have a right
and power to disrupt the decision. The role and responsibility of Stakeholders is to bring the
money in Organisation by controlling project scheduling and solving budgetary issues.
Ethics:
Ethics is another factors of business environment that create an impact on operational
management and decision making of leader and manager. Ethics are the norms and code of
morals which must be followed by the employees in order to work in effective and efficient
manner. The Proper code of conduct must be followed by staff while working in Organisation as
it helps in increasing the brand image and reputation in Market. There are various ethical issues
which occurs in John Lewis Partnership it is the responsibility of manager and leader to identify
the problem and encourage staff to work with ethical manner.

Recommendation for Future Improvements
From the above discussion it is being recommended that John Lewis Partnership must
focuses on implementing Total Quality management in its operation management in order to
improve the quality and satisfy the customer with its product and services. Through
implementing total quality management it helps in reducing product defects and satisfy the
customer by providing high quality products and fulfilling the need and demand of customers.
CONCLUSION
It is being concluded from the above information that there are various approaches to
operation management that can help in improving the productivity and profitability of John
Lewis Partnership. One of the effective approach to operation management is Total quality
management as it helps in strengthening the competitive position and also enhanced the market
image by reducing cost and eliminating the defects. Operation management also provides various
benefits to Organisation such as it increases the efficiency of business, manage the inventory,
ensures the proper utilisation of resources and also manage capital investment.

REFERENCES
Books and Journals
Alpenberg, J. and Scarbrough, P., 2018. Management control and lean production. In The 14th
Asia Pacific Management Accounting Association Annual Conference, Tokyo, Japan,
October 29-31, 2018. Asia Pacific Management Accounting Association.
Dadashnejad, A. A. and Valmohammadi, C., 2019. Investigating the effect of value stream
mapping on overall equipment effectiveness: a case study. Total Quality Management &
Business Excellence. 30(3-4). pp.466-482.
Gyasi, E. A. and Chung, C., 2018. Evaluating the relevance (importance) of strategy in
controlling business operation costs. international journal of current research. 10(03).
pp.66716-66719.
Procter, S., 2016. Lean production. In Encyclopedia of Human Resource Management. Edward
Elgar Publishing Limited.
Shaosheng, L., 2016. The Evolution and Innovation of Enterprise Operation Management from a
Disciplinary Perspective. Journal of Ocean University of China (Social Sciences), p.05.
Vasiliev, V. A. and Aleksandrova, S. V., 2015. Quality management under current
conditions. Russian Metallurgy (Metally). 2015(13). pp.1161-1167.
Yu, G. J., Park, M. and Hong, K. H., 2020. A strategy perspective on total quality
management. Total Quality Management & Business Excellence. 31(1-2). pp.68-81.