Business Information Technology System Report for Johnson Supermarket

This report examines the application of Business Information Technology Systems to improve operational efficiency and address communication challenges at Johnson Supermarket. The report analyzes the benefits of a Management Information System (MIS), emphasizing its role in improving customer relationship management and streamlining communications between departments and suppliers. The study highlights the advantages of cloud computing, including increased flexibility, ease of software updates, and enhanced feasibility for employees. Furthermore, the report explores the use of a Transaction Processing System to enhance customer relationship management and improve communication within the company. Practical IT solutions are also provided to enhance productivity and customer and supplier satisfaction. The report concludes that implementing these IT solutions will improve Johnson Supermarket's operations.

Business Information
Technology System

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Efficiency of MIS on operational efficiency..........................................................................1
TASK 2............................................................................................................................................2
IT Systems that can meet the requirements of Johnson Supermarket....................................2
Management information system...........................................................................................2
Transaction processing system...............................................................................................3
TASK 3............................................................................................................................................4
Impact of cloud computing in increasing productivity and efficiency at JS..........................4
TASK 4............................................................................................................................................5
Practical IT system solutions..................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Information Technology (IT) is considered as an application of the systems that performs
enormous number of functions such as storing the information and data, retrieving it,
transmitting and then manipulating it (Catteddu, 2010). Although there are various business
information technology systems that can help the business in achieving all the targets and goals.
Johnson Supermarket is facing issues as the data and information is being stored at different
systems, so the departments at the supermarket are not able to resolve the queries and questions
of the suppliers, which is causing a communication gap between them. Hence, the report is about
including and using information systems in a way that it can increase the rate of operational
efficiency and productivity of the business. Also, it will include the practical solutions of the
information system so that the situation can be resolved in an efficient and appropriate way.
TASK 1
Efficiency of MIS on operational efficiency
A Management Information System (MIS) is considered as a proper database that is
composed of all the financial data and information that is being designed and programmed in a
way that it helps in providing all the necessary requirements on the operations for each level of
the management. Therefore, an efficient MIS can actually help in improving the operational
productivity as well as efficiency of Johnson supermarket. It can help in providing the best and
the efficient path to the business so that they can involve all the processes and procedures in a
way that it can be able to achieve much efficient and appropriate results along with an increased
rate of productivity. Also, it can help in maximising the overall productivity of their business.
The management information system can actually help in increasing the operational efficiency of
Johnson supermarket and this can be achieved in the following ways:
 The basic use of a management information system is that it makes a proper utilization of
all the raw information and data that is associated with the functioning of the company,
whether it is related to the external processing or the internal one (Marston and Ghalsasi,
2011). That data and information is being mixed with the information that is being
gathered by the customers and it will further help in illustrating the operations and
function of Johnson Supermarket more appropriately and efficiently.
 Johnson supermarket can make use of any of the phase of the management information
system. Although all the areas can prove much helpful and beneficial for increasing the
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productivity of the company and these involves client/server networking, mainframes,
enterprise computing, cloud computing and personal systems (Laudon and Laudon,
2016). So, the JS supermarket can involve any one or more in their business so as if the
business goes for cloud computing, by this way, they can be able to store all the data and
information on a single cloud. AS the organisation is now facing the issue that there is no
sort of coordination between the three stores, because of which they are not able to solve
the queries of suppliers properly, which is further causing communication issues with
them as well. Thus, Johnson Supermarket can ensure the involvement of any of these five
phases of the management information system so that all the departments can go through
the data and information, so that they can answer the supplier efficiently. It will help in
making the conversation between the parties better, thus increasing the operational
efficiency as well.
 Out of all the five areas of the management information system, cloud computing can act
as the most efficient phase because by using this, the organisation can store all the
information and data on a single cloud and that can be assessed by any or all of the three
departments so that they can revert back to the suppliers. It will also help in resolving the
communication barrier between both, thus will help in maximizing the operational
efficiency as well.
TASK 2
IT Systems that can meet the requirements of Johnson Supermarket
Although there are five types of information systems that can help in improving the
customer relationship management system of the Johnson supermarket and also, improving the
issue of communication between the suppliers and the departments, but here, management
information system along with the transaction processing system can help in achieving the aims
and objectives of Johnson supermarket. Discussing the factors for each below:
Management information system
Management information system is considered as a system that makes use of the data,
information in order to perform various functions and operations of the JS supermarkets such as
recording, storing and the processing of the information and data so that it can help the
organisation in gaining an increased rate of operational efficiency along with an increased range
of productivity.
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Improvement in the customer relationship management
A management information system can actually help in making many improvements in
the relationship management between the customers, suppliers and the departments because by
involving one of the phase of the management information system, that is cloud computing, they
can be able to store all the data and information in a single cloud from which it is much easy to
access the data and information, so whenever the suppliers ask for some query or data, the
departments can be able to access all the information and revert back to the suppliers as soon as
possible (Laudon and Laudon, 2011). Therefore, this can help in reducing the communication
issue between them, thus it will further help in maximizing the operational efficiency of Johnson
supermarket. The main issue in Johnson supermarket is that they are not able to solve the queries
of suppliers as the data is in present in different systems, so whenever a supplier asks for the
same, they are not able to revert to them but after the involvement of cloud computing, a
management information system, it can help in improving the customer relationship management
of the organisation.
Improvement in communication within suppliers and departments
When Johnson supermarket will involve cloud computing technology in their
organisation, it is obvious enough that they can store all the information and data on the cloud,
that when someone needs to access it as when the supplier asks for it, then the departments can
have easy access to it. It will further help in resolving the basic communication issue between the
suppliers and departments, thus further improving the relationships and communication between
suppliers and the departments. It will happen as when the queries and questions of the suppliers
will be resolved, then the suppliers might not be having any issue with these departments, thus
the relationship will go on efficient as well.
Transaction processing system
A transaction processing system is considered as an information system that involves
various functions as collection, storing, modifying etc. of an organisation. It actually is
composed of a hardware and software that helps in performing the transactions of routine based.
Improvement in the customer relationship management
It can help in making some sort of improvements in the customer relationship
management as it is also an information system and it can be accessed by the departments as well
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which in further will help in maximizing the speed of the processes. It will further result in
improving the customer relationship management in the Johnson supermarket.
Improvement in communication within suppliers and departments
When the supermarket will make use of the transaction processing system, it is obvious
enough that all the transactions can be made easy and simple, because of which they can retrieve
all the data and it also includes various functions such as reliability, consistency of the system
etc. So, it can actually help in improving the communication between suppliers and all the
departments.
TASK 3
Impact of cloud computing in increasing productivity and efficiency at JS
Cloud computing can actually prove helpful in increasing the rate of efficiency as well as
productivity in the Johnson supermarket. It is because it can solve the major issue of the
company as the issue in Johnson supermarket is that whenever the supplier asks for any question
or query, the departments are not able to resolve it and revert back to the suppliers because the
information is being stored on different systems, so with the help of cloud computing, they can
be able to store all the information and data in a cloud that whenever any or all departments need
to assess it, they can be able to do so and revert it back to the suppliers. This will help in
resolving the basic issue of the supermarket, so that there will be a soft and efficient
communication between the suppliers and departments because it is considered as a better
opportunity for increasing the productivity of the company. There are various benefits of the
involvement of cloud computing that can actually help in increasing the efficiency and
productivity of Johnson supermarket and these are discussed as under:
Flexibility
All those businesses that have a fluctuating status, for them, cloud computing can be
considered as one of the most efficient options for such businesses (Zhang, Cheng and Boutaba,
2010). Therefore, Johnson supermarket can actually get this much level of agility with the use of
cloud computing. When all the departments will be able to access the information very easily, it
is obvious that it is a sort of flexibility for them because the access is easy and simple, by which
they can provide the required information to the suppliers a balance can be maintained as well.
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So, it can further help in maximizing the rate of productivity and operational efficiency in
Johnson supermarket.
Easy software updates
Cloud computing provides very easy software updates, which means updating the
software of cloud is very easy and with the updating of it, it automatically updates all the
necessary operations of it which can provide a better experience to Johnson supermarket in
performing all its operations. It does not take much amount of time as it is being done in a very
shorter time (Armbrust and Zaharia, 2010). Thus, it can save a huge amount of time which can
help the company to focus on achieving targets and goals.
Feasibility
With cloud computing, it gives a sort of feasibility to work from anywhere because all the
information and data is available at the cloud, so if one has an internet connection, they can just
login the cloud and get all the data from there. So, it provides much feasibility as the employees
of Johnson supermarket can work from anywhere. The only condition which is required is that
they only need an internet connection.
Security features
Another feature that plays an important role with the cloud technology is that there is no
risk of losing or stealing of the data and information from the cloud because the authorities and
employees only have given the permission to have access to that cloud and for that, they are
being given a specific login ID and password, with the help of which, they can enter and see the
information and other details of the cloud. So, all the data can be assesses by them only. Without
the password and ID, no one can access the information inside the cloud.
TASK 4
Practical IT system solutions
Other than the management information systems and its areas, Johnson supermarket can
make use of various other practical solutions that can actually help them in an increased rate of
productivity and satisfied customers and suppliers. These practical information management
systems provide various ways which can be sued by the company in order to achieve all the
targets and goals at a much faster rate (Seth Jacobsen, 2015). A very common example of it can
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be considered as the Partner Relationship Management (PRM) software. A PRM software is
considered as a very better option for all the partners in any distribution system that provides
them the feasibility to access all the data and information they require. It is also termed as one of
the most efficient methods which can help Johnson supermarket in achieving an efficient level of
performance and it makes use of a portal technology with the help of which the employees and
members of Johnson supermarket can have access to the information and data. So, by using this,
all the three departments can have a sort of connectivity regarding the data and information, so
whenever there is any query or question of the supplier, they can easily reply to them and it will
help them in making the relationships better and more efficient.
There is a small procedure which is a must to be followed to take proper use of it. Every
member and employee of Johnson supermarket is being given login with the help of which, they
can be able to login the system and access the specific information (Andreev and et.al., 2011).
By this, every department will be able to have access to the information, so the basic issue that
was the communication issue between the suppliers and the departments will be resolved. Thus,
the supermarket can be able to focus on the business better and thus, there is a possibility that
they can achieve a higher number of satisfied customers and suppliers along with an increased
rate of productivity. Also, the portal of the PRM is completely web based, so the employees and
members of Johnson supermarket are able to access the data or information from any part of the
world but the only condition required is that they must have an internet connection. It is because
this feature gives a feasibility to access the information from anywhere. PRM software provides
a powerful tool for making the communication more effective and rapid as the company can
provide faster reply to the queries, thus it can help in saving much amount of time, because of
which the company can be able to increase their operations as well, thus it will automatically
help in maximizing the productivity and operational efficiency of the supermarket.
CONCLUSION
It can be concluded from the report that there are enormous number of information
systems that can help Johnson supermarket in resolving their issue of communication between
the suppliers and all the three departments, but some very well known and popular options that
can actually help the supermarket have been considered as the Management Information System
and cloud computing along with the PRM software. These are considered because these can
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actually help the company in resolving the communication gap, thus helping the company in
increasing the rate of productivity along with the operational efficiency.
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REFERENCES
Books and Journals:
Andreev, D. and et.al., International Business Machines Corp, 2011. Development of information
technology system. U.S. Patent 7,949,992.
Armbrust, M. and Zaharia, M., 2010. A view of cloud computing. Communications of the
ACM. 53(4). pp.50-58.
Catteddu, D., 2010. Cloud Computing: benefits, risks and recommendations for information
security. In Web application security (pp. 17-17). Springer, Berlin, Heidelberg.
Laudon, K. C. and Laudon, J. P., 2011. Essentials of management information systems. Upper
Saddle River: Pearson.
Laudon, K. C. and Laudon, J. P., 2016. Management information system. Pearson Education
India.
Marston, S. and Ghalsasi, A., 2011. Cloud computing—The business perspective. Decision
support systems. 51(1). pp.176-189.
Zhang, Q., Cheng, L. and Boutaba, R., 2010. Cloud computing: state-of-the-art and research
challenges. Journal of internet services and applications. 1(1). pp.7-18.
Online
Seth Jacobsen., What is PRM Software. 2015. Available through:
<https://www.logicbay.com/blog/bid/80400/What-is-PRM-Software>.
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