MAN2910 - Edith Cowan University: Joondalup Hospital BPM Case Study

This assignment is a case study analysis of the General Medical Process at Joondalup Hospital. The solution begins with a review of Business Process Management (BPM), process analysis, design, and development, drawing from academic journal papers. It provides an overview of BPM trends and highlights the importance of process analysis and design for the hospital's management and staff. The document then describes the current General Medical Process, from patient registration to discharge, and identifies key issues and problems within the existing system, such as excessive waiting times, communication issues, and the need for updated electronic patient records. The assignment also includes references to relevant literature.

Business process
modelling

Stage 1.............................................................................................................................................1
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Stage 2.............................................................................................................................................4
REFERENCES................................................................................................................................5

Stage 1
Business Process Management:
Business process management define as model that involves combination of modelling,
automation, execution, control, measurement and optimisation of business activity flow. It
provide assistance to organisational goals in a well define manner (Hammer, 2015). Organisation
undertakes use of this to create marketing strategy or a particular project or task. In this it is
essential for firm to accomplish requirement of the task according to the steps that are being
undertaken in business process management. In context with Joondalup Hospital management
undertake use of BPM model to make significant improvement in the process and strengthen
network of external as well as internal relationships.
Process analysis:
Process analysis is defined as a method that provides assistance to increase effectiveness
and efficiency of a process (Rosemann and Brocke, 2015). With the help of this analysis entity
can take and effectively able to identify and examine each and every aspect of structure process,
participating parties, information and other elements in a well defined manner. In addition to this
it also help in identifying potential improvement in order to effectively accomplish goals and
objectives. In addition to this, process analysis in simple terms is a step by step evaluation of
different process. Joondalup Hospital by taking use of this analysis can effectively undertake
full-fledged valuation of their process and can create logical link activities by taking proper
utilisation of resources accomplish hospital objectives.
Design and development:
Design and development is termed as a process of defining modules, components, data
and interfaces in order to fulfil a particular requirement (Dijkman, Vanderfeesten and Reijers,
2016). With the help of this process construction of project or task can be done in a well
effective manner.
This has been evaluated that management team of hospital focusing towards robotic
process automation and artificial intelligence in context with BPM trends in order to goals and
objectives by empowering team and individual in a best effective manner. With the help of this
different type of process and task related to treatment, diagnosis and test can be effectively done.
In addition to this it has been identified that it also help in solving issues related to low efficiency
as patient sometime wait for long duration of time which is unbearable from them. By taking use
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of these effective measures Joondalup Hospital can ensure activities and functions in time
effective manner in efficient manner.
Importance of process analysis, design and development business
Process analysis is an important aspect as it helps in identifying individual process and
visualise them in best effective manner. It helps in analysing workflow in business structure and
serve as an effective tool to effectively understand evaluate and manage organisational process in
a well effective manner (Chang, 2016). Joondalup Hospital by undertaking use of process
analysis tools like flowchart program evaluation and review technique and critical path method
can effectively able to analyse step by step activities in order to ensure effective output.
Design and development provide valuable benefit for a business organisation operating
their services in any segment (Stewart and Ahlborn, Dell Products, 2015). It is identified that an
effective design and development bring significant business benefits to Joondalup Hospital as it
helps in generating new ideas that allow manner in which needs of consumer or patient can be
effectively fulfil. In context with present scenario is having effective design and development aid
hospital to ensure maximum efficiency in their activities.
2.
Joondalup Hospital is a renowned and widely acknowledged metropolitan hospital that is
engaged in provision of services such as general as well as specialist medicines, general as well
as specialist surgeries, emergency medicines, allied health, ambulatory and critical care services.
The case given presents the General Medical process which is identified as the procedure which
each and every patient has to undergo within any health care centre or hospital generally. The
visit of each and every patient within the premises is regarded as a case that begins with the
admission of a patient and closes with the discharge orders of a patient. Each and every patient
has their own medical records. The general medical process encompasses several tasks like test,
diagnosis and treatment which are executed by doctor, therapist, test expert, receptionist and
lastly, the schedule planner. This process is explained in a detailed manner as follows:-
Current Business Process - The General Medical Process
This process within the confines of Joondalup Hospital begins when the receptionist registers the
record of patient at the front desk. This is then succeeded by the scheduler fixing the
appointment for the purpose of preliminary diagnosis of the patient by the doctor who takes the
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decision regarding what needs to be done with the patient. In case it is decided that patient is not
in requirement of any help, he or she is released which ultimately leads to closure of the
procedure. In case the health care professional thinks that the patient needs the supervision of
any other doctor, the patient is referred to another doctor. In case the symptoms of the patient
cannot be clearly deciphered, then a suggestion for conducting tests is given to reach at any
conclusion (Laguna and Marklund, 2018). The result of the test is then further forwarded to
health care professional for follow up of diagnosis. The doctor may choose to release the patient
then and there off, take consultation from another medical practitioner, suggest conducting
further test or prescribing additional therapy or treatment. To do any kind of medical diagnosis,
tests or therapies, the appointment needs to be fixed in advance for the patient by a schedule
planner.
Issues and Problems in Current Business Processes
With the increase in population within Northern Suburbs, Joondalup Hospital has
encountered issues related to excessive demands. In response to this, the original procedures
have become ineffective. Several problems have been identified in the current system that needs
to be duly taken into account by the management of Joondalup Hospital and address in an
effective manner. Such issues are defined as underneath:-
 Disease management in accordance with Electronic Patient records is required to be
updated.
 Excessive waiting time faced by patients is one of the most crucial issues.
 The indulgence of a number of external entities as well as internal unit tends to enhance
the issues related to communication.
The general medical process needs to take into account certain issues to ensure provision of
quality health care services. Such issues are discussed as follows:-
 Guidelines representation must be in an effective and structural format.
 Process must be modelled for reflecting adherence to guideline as well as decisions.
 The data related to patients should be stored in Electronic Patient Record.
 The organization of resources must be in a manner such that the proposed tasks can be
accomplished in due course of time.
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Stage 2
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REFERENCES
Books and Journals
Hammer, M., 2015. What is business process management?. In Handbook on business process
management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Laguna, M. and Marklund, J., 2018. Business process modeling, simulation and design.
Chapman and Hall/CRC.
Chang, J.F., 2016. Business process management systems: strategy and implementation.
Auerbach Publications.
McCormack, K.P. and Johnson, W.C., 2016. Supply chain networks and business process
orientation: advanced strategies and best practices. CRC Press.
Tregear, R., 2015. Business process standardization. In Handbook on Business Process
Management 2 (pp. 421-441). Springer, Berlin, Heidelberg.
Uhl, A. and Gollenia, L.A. eds., 2016. A handbook of business transformation management
methodology. Routledge.
Roeser, T. and Kern, E.M., 2015. Surveys in business process management–a literature
review. Business Process Management Journal, 21(3), pp.692-718.
Dijkman, R., Vanderfeesten, I. and Reijers, H.A., 2016. Business process architectures:
overview, comparison and framework. Enterprise Information Systems, 10(2), pp.129-
158.
Page, S., 2015. The power of business process improvement: 10 simple steps to increase
effectiveness, efficiency, and adaptability. AMACOM.
Rosemann, M. and Brocke, J.V., 2015. Handbook on Business Process Management 2: Strategic
Alignment, Governance, People and Culture. Springer.
Kumar, A., 2018. Business Process Management. Routledge.
Müller, O., Schmiedel, T., Gorbacheva, E. and Vom Brocke, J., 2016. Towards a typology of
business process management professionals: identifying patterns of competences
through latent semantic analysis. Enterprise Information Systems, 10(1), pp.50-80.
Stewart, M.J. and Ahlborn, J.T., Dell Products LP, 2015. System to automate mapping of
variables between business process applications and method therefor. U.S. Patent
8,943,076.
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