Development Plan: Leadership Styles and Jumeirah Carlton Tower Hotel

This report provides a detailed analysis of leadership styles within the Jumeirah Carlton Tower hotel, focusing on various aspects of its operations. It explores different leadership approaches, including laissez-faire, autocratic, participative, transactional, and transformational styles, and assesses their impact on staff performance. The report compares management styles, evaluates communication methods (verbal, nonverbal, written, visual, and aural), and examines the organizational culture of the hotel. Furthermore, it presents a detailed plan for managing an event, including a Gantt chart, meeting memoranda, agendas, and plans for monitoring, evaluation, and debriefing. The analysis is conducted from the perspective of a trainee manager, offering practical insights into hotel management and leadership within the Jumeirah Carlton Tower.

Running head: DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
Name of the Student
Name of the University
Author Note

1DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
Table of Contents
Introduction....................................................................................................................2
Discussion about different aspects related to the hotel..................................................2
Different leadership style characteristics and impact on the performance of staff....2
Comparing management styles used Jumeirah Carlton Tower Hotel........................3
Evaluation of the communication methods used in the hotel....................................4
Analysis of the organizational culture of Jumeirah Carlton Tower Hotel.................5
Detailed plan regarding the management of an event in the hotel.............................5
Gantt Chart.................................................................................................................6
Memorandum of the Meeting.....................................................................................6
Meeting Agenda.........................................................................................................7
Plan for the monitoring of activities...........................................................................7
Plan for the evaluation of the activities......................................................................7
Debriefing report........................................................................................................8
Conclusion......................................................................................................................8
References......................................................................................................................9

2DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
Introduction
The analysis in this essay is based on the different leadership styles and the ways by
which the styles of leadership have an impact on the performance of the staff. This analysis is
mainly based on the Jumeirah Carlton Tower hotel and the different aspects related to this
hotel. The Jumeirah Carlton Tower hotel has its operations in many locations in the world,
including, Dubai, London, Shanghai, Maldives and many more. The Jumeirah group of
resorts and hotels are considered to be one of the most innovative and luxurious hotels in the
world. This group has won many international awards related to tourism and travel
(Jumeirah.com, 2017).
This company was started in the year 1997 and the main aim of this group is to
become a leader in the hospitality industry and to establish a portfolio of luxury hotels of
world class levels. This analysis is mainly based on the branch of the hotel located in London.
This hotel has around 216 guest rooms and around nine rooms for meeting purposes. The
executive team of the Jumeirah group consists of professional of the industry who are leaders
in their own fields. The vision of these leaders aims to provide operation management levels
which are the highest. The different aspects related to the leadership styles in the hotel and
the management styles are discussed in this essay from the point of view of a trainee manager
(Keskes 2014).
Discussion about different aspects related to the hotel
Different leadership style characteristics and impact on the performance of staff
There are five different styles of leadership that exist in every organization, and each
style of leadership is different for different organizations. The goals and culture of a
particular organization help in determining the leadership style that is suitable for that
organization (Lian and Tui 2012). The different leadership styles are as discussed further,
 Laissez faire style of leadership refers to that style of leaders who do not
supervise the employees directly and due to this they cannot provide them
instant feedback. This leadership style is suitable for employees who are
trained and are highly experienced. This type of leadership negatively affects
the performance of those employees who require supervision (Khan, Aslam
and Riaz 2012).

3DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
 Autocratic style of leadership – This type of leadership style is mainly related
to the leaders or managers who take their decisions without any inputs or
consultations with the other employees. This leadership style is suitable for
employees who have requirement of supervision and it has a negative effect on
the creative employees (Arnold et al. 2015).
 Participative style – This style can also be referred to as the democratic style
of leadership, in which the leaders expect the participation and inputs of the
employees so that they can contribute in the process of decision-making in the
organization. This type of leadership motivates the employees who are
creative in nature as this makes them feel like an important part of the
organization. This style is not suitable for decisions that are to be taken within
a short period (Soieb, Othman and D'Silva 2013).
 Transactional leadership style – The leaders or managers who follow this style
of leadership set the goals for the members of their teams and the members or
employees work together to achieve the goals. The leaders have the power to
reward or punish the employees by reviewing their performance (Buble, Juras
and Matić 2014).
 Transformational leadership style – The leaders or managers who follow this
type of leadership aim to motivate the other employees of the organization so
that their efficiency and productivity can be increased. This type leadership
mainly involves the coordination of the management and the employees. The
managers are mainly focussed on the bigger tasks and the small tasks are
fulfilled by the employees to achieve the goals (Pour, Bakhshizadeh and Barati
2012).
Comparing management styles used Jumeirah Carlton Tower Hotel
The executive team of the Jumeirah Carlton Tower hotel consists of a group of
industry professionals who are the leaders in their own fields. Marc Dardene is the Group
Chief Operating Officer as well as the CEO of the hotel. The main aim of the management of
the hotel is provide the service to the guests of the hotel which are of highest standards. Many
initiatives have been taken by the management, so that the guests can enjoy the most
innovative and high levels of service in the hotel. The vision of the management of the hotel
mainly lies on some principles which include, acting with sincerity and honesty, teamwork is

4DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
important between the employees, the needs of the employees should be addressed, the
management provides an environment for growth, the focus should be on the fellow
employees and the customers of the hotel (Jumeirah.com 2017).
The vision of the management is to prove the hotel to be an international luxury hotel
with world class facilities and the management is committed towards the colleagues, the
stakeholders and the customers of the hotel. The management system of the hotel is dedicated
towards the excellence of the hotel and the continuous improvement with the help of
innovation. The customers or the guests of the hotel are always their first priority. This type
of management style is followed in the hotel (Conrad and Poole 2012).
Evaluation of the communication methods used in the hotel
The communication methods that can be used in the hotel and hospitality industry can
be of many types like, the nonverbal communication, written communication, verbal
communication, representative aural and representative visual (García-Morales et al. 2012).
Verbal communication is the commonly used form of communication used in the
hotel and hospitality industry. This type of communication is used when the employees are
facing the customers or the guests of the hotel. This type of communication mainly refers to
the way by which the sender directly talks to the receiver directly or with the help of
telephonic conversation. This is the most widely used type of communication used in the
hotels. This type of communication is used in Jumeirah Carlton Tower Hotel as well. The
staff of this hotel communicate with the guests with the help of this type of communication
(Simha and Cullen 2012).
Another type of communication used in the hotel industry is the nonverbal type of
communication. This type of communication involves two groups where the sender sends the
information directly or indirectly. Direct nonverbal communication refers to the messages
that are directly sent through gestures or signs to the receivers and indirect nonverbal
communication refers to the type of communication where messages are sent with the help of
physical attitudes or expressions (Macnamara and Zerfass 2012).
The third type of communication that is used in the hotel industry is written
communication. This type of communication refers to the sending of messages with the help
of notes, letters or instruction manuals. This type of communication is also used in Jumeirah

5DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
Carlton by the management to provide instructions to the employees of the hotel (Wang,
Chen and Chen 2012).
The fourth type of communication is the representative visual communication in
which messages are sent through advertisements or posters. This type of communication is
used by the Jumeirah Carlton in their website, where the various information related to the
offers, the packages and the tariffs are communicated to the potential customers or guests
(Pereira-Moliner et al. 2012).
The last and final type of communication that is used in the hotel industry is
representative aural. This type of communication refers to the promotional drives undertaken
by the hotels in the form of jingles or advertisements. This type of communication is used by
the Jumeirah Carlton hotel to connect with the potential customers of the hotel and attract
them towards their services (Lian and Tui 2012).
These are the various types of communication used by the hotel with the staff and the
customers as well. The management always tries to connect with the customers through blogs
or social media as is evident from the official website.
Analysis of the organizational culture of Jumeirah Carlton Tower Hotel
The culture of an organization acts as an important factor in deciding the ways of
interaction of the employees in the workplace. The healthy culture of an organization
encourages competition between the employees to achieve their goals. The culture of an
organization depends on the policies and procedures followed in the organization and this in
turn helps in creating a positive image of the organization in the industry (Jumeirah.com
2017).
The culture of an organization provides a platform to all the employees who belong to
different backgrounds. The culture of Jumeirah Carlton Tower hotel facilitates the
development of the employees within the organization itself. The main motto of their culture
is following the principle of “Stay Different” which makes the organization more innovative
and different (Keskes 2014).
Detailed plan regarding the management of an event in the hotel
The leadership style that is chosen for this event is the transformational style of
leadership. The reason behind the choice of this leadership style is that as a trainee manager,

6DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
it is required to work with the staff of the hotel and try to achieve the goals in a collaborative
manner.
The risk related to the conference can be that the document related to the conference
are missing and the whole planning has to be made from the beginning. This can lead to some
mistakes and care should be taken as a trainee manager to avoid the mistakes.
Gantt Chart
Particulars
Day
1
Day
2
Day
3
Day
4
Day
5
Day
6
Planning of the event
Conference for two
days
Evaluation and
Debriefing
Memorandum of the Meeting
Date: 23.11.2017
Date of Meeting: 27.11.2017
Time: 5:00 p.m.
Location: Jumeirah Carlton Tower
Type: Jumeirah Carlton Tower Team
meeting
The following is a summary of the discussion at the meeting of the team members of the
conference:
 The meeting was called at 5:00 p.m.
 The discussion was related to the conference that will be held for two days by the
Procter & Gamble Group.
 The meeting was held in the board room of the hotel and the members of the team
who were present are the Front-office manager, the Food and beverage service
manager, the Finance manager, the Housekeeping manager and the trainee manager
leading the group.

7DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
 The team was addressed by the trainee manager and the goals of the meeting were set
along with the other team members.
 The conference will be held in the Garden rooms of the hotel. The guests will be
served with cocktails and dinner for two days.
 The duties of the team members were assigned and they were briefed about their
specific responsibilities.
Meeting Agenda
Objective: Location: Board
room
Date: 27.11.2017 Meeting Type:
Formal
Time: 5:00 p.m. Facilitator: Trainee
manager
Agenda items:
1. Minutes of the meeting
2. The issues related to the conference that is being held
3. The bookings that need to be done for the meeting
4. Making arrangement for free Wi-fi in the garden room
5. Submission of the reports related to the bookings made
6. Payment taken from the client
7. Duties of the members of the team
8. Time of the next meeting related to this issue
9. Date, time and venue of the next meeting
Plan for the monitoring of activities
The activities related to the meeting will be monitored by the trainee manager with the
help of the Human Resource Manager of the hotel. The monitoring activities will include the
checking of the bookings, the menu of the dinner.
Plan for the evaluation of the activities
Date
Scheduled
Date
Completed
No. Activities Responsible
Party

8DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
23.11.2017 23.11.2017 1 Holding
the meeting
Trainee
Manager
24.11.2017 24.11.2017 2 Making
the bookings
Front office
managers
25.11.2017 25.11.2017 3 Planning
the menu
Food &
Beverage manager
26.11.2017 26.11.2017 4 Planning
the setup of the
garden room
Housekeeping
manager
26.11.2017 26.11.2017 5 Making
the final
arrangements
Finance
Manager
Debriefing report
TEAM MEMBERS DATE/TIME – 27.11.2017
A. SIZE AND COMPOSITION OF THE TEAM:
Trainee Manager
Food and beverage service manager
Front Office Manager
Housekeeping Manager
Finance Manager
B. To organize a successful conference
C. The date of the conference is 27.11.2017
D. The meeting will be held in the garden room of the hotel
E. The number of guests in the meeting will be 120.
Conclusion
The discussion in the essay is concluded by the detailed analysis based on the
different leadership and the management styles of an organization. The culture of the
organization is discussed and how this affects the performance of the employees. The
organization that is taken into consideration is Jumeirah Carlton Tower hotel. Management of
an event in the organization is discussed based on the analysis of the leadership and
management styles is discussed and it is concluded that the management styles and leadership
is different for all organizations.

9DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER

10DEVELOPMENT PLAN FOR JUMEIRAH CARLTON TOWER
References
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