Kahuna Cleaning Supply: Fact-Finding Plan for New System Development

This assignment presents a fact-finding plan for Kahuna Cleaning Supply, outlining the steps required for the successful development of a new information system. The plan encompasses various data gathering methods, including interviews with sales representatives, accounting clerks, the technical team, and the warehouse manager. Specific interview questions are detailed, focusing on customer issues, budget considerations, technological capabilities, and space requirements. The assignment also includes a questionnaire designed for customers, employing a cluster sampling method to gather diverse opinions on topics such as purchase motivations, store discovery, satisfaction levels, preferred communication methods, and suggestions for improvement. The overall goal is to collect comprehensive information to inform the design and implementation of the new system, ensuring it meets the needs of both the company and its customers.

kahuna cleaning supply
Part A
[Type the document subtitle]
ABC
[Pick the date]

Task 1: Fact-finding Plan
The aim of the fact finding plan is to gather information that is relevant to the development of
new system so that no mistake happens and the implementation is successful. The fact finding
plan will help in answering the questions like Who, What, Where, When, How, and Why?
 For finding the facts, interviews will be taken that will help in gathering the information
from the particular people who will be involved in establishment and implementation of
this system. The interview will contain the open ended questions as they will give a
detailed explanation about the stem and its requirements.
 Then, the document review will be done. This will help in determining that how the
current system should be and how the new one should work. In this, the copies of the
actual forms will be obtained and the operating documents will be scanned that are in use
currently.
 Observation will be used for verifying the statements that were made in the interviews so
that the validity of the procedures is determined.
 Questionnaires will be formulated for obtaining the input from a large group of people. It
will have a range of relevant questions.
 Finally, research will be done using the internet sources, books, IT magazines etc. This
will help in secondary research.
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Task 2: Objectives for the interview
The list of individuals who will be interviewed and the aims of interview with each of them is
given as follows:
1. Sales and customer service representatives: To get idea for the new information system
2. Accounting clerks: To get an idea about the budget that is required to be invested in the
project.
3. The technical team: To get an idea about how they plan to develop the online presence
and what is the expected ROI from the online presence. Also, to know that how the
technology can reduce the amount of human errors made in the systems.
4. The warehouse manager: To know about the availability of space and to inquire about
requirement of more space.
Task 3: List of specific questions
1. Sales and customer service representatives:
a. What are the current major issues of customers?
b. How comfortable are you with the systems that you use for dealing with the clients?
c. Out of 10 queries of customers. How many are you able to solve?
d. Are the customers satisfied with your service?
2. Accounting clerks:
a. What is the current budget of the system?
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b. What is the expected budget of the new system?
c. How will you manage the finances?
d. How will you source the finances?
e. How can you cut the costs?
3. The technical team:
a. What information should be included in the information system?
b. What do we get put it in the right manner?
c. What processes needs to be managed?
d. What are the business needs that the new system will fulfill?
4. The warehouse manager: To know about the availability of space and to inquire about
requirement of more space.
a. How much space is currently available?
b. How much space gets underutilized?
c. How much more space is required?
Task 4: Questionnaire
The questionnaire has been designed for the customers and they will be selected on the basis of
cluster sampling method. In this, the heterogeneous group of people will be selected so that the
views and opinion of all kinds of people could be gathered.
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Name:
Age:
Gender:
Occupation:
1. Why do you buy from our store?
a. Reasonable price
b. Good quality
c. Attractive coupons and discounts
d. Good reviews
2. How did you find the store?
a. Social networking
b. Google
c. Advertising campaigns
d. Other
3. Are you satisfied with the ordering process?
a. Yes
b. No
c. Maybe
4. Did the Overall Customer Experience Meet your Expectations?
a. Yes
b. No
c. To an extent
5. What Is your Preferred Method of Connecting with Us?
a. Online website
b. Physical store
c. Delivery boys
d. Other (Please specify)
6. Do the sales representatives answer your queries and are able to solve your problems?
a. Yes
b. No
c. Sometimes
7. Please give your suggestions for further improvements