Kamlesh Kohar's Professional Portfolio: Humber College, Toronto

This document is a professional portfolio of Kamlesh Kohar, a Global Business Management student at Humber College. It highlights their experience in roles such as Manager at Aroma Fine Indian Cuisine and Financial Service Representative at Namaste India. The portfolio details key achievements including establishing customer relationships, enhancing service profitability, and implementing process improvements. It also includes internships at Millennium Bank and Innovative Development Bank, showcasing skills in financial product promotion, customer service, and operations management. The portfolio outlines education, including a Bachelor's Degree in Business Administration, and lists competencies in IT skills and languages. Desklib offers a platform to explore this and other solved assignments.

Professional Profile
A Global Business Management student, with experience gained in accounting, bookkeeping and
financial administration. Successfully combines experience, knowledge and technical skills to critically
analyze, interpret and solve complex problems of financial analysis, utilizing advanced analytical
techniques. Is capable of developing and strategizing promotional services and extending a
comfortable customer experience. Success received with formulation of client service plans and
objectives setting in order to update customer records and provision of information regarding the
services the bank offers. Specialized in implementing workflow enhancement and improving the
experience in the banking arena of the customers.
Highlights
 Services and promotions
 Financial planning
 Customer service
 Budgeting
 Workflow optimization
 Record-keeping
 Leadership
 Independence
 Employee management
Career Summary
Aroma Fine Indian Cuisine, Toronto Jan 2017 – date
Manager
KEY ACHIEVEMENTS
 Established and cultivated relationships with guests, resulting in repeat customers, and maximizing
sales opportunities through up-selling and making informed recommendations
RESPONSIBILITIES
 Accountable for ensuring operational efficiency and profitability by delivering impeccable service and
a high standard of all products in order to maintain quality customer service
 Ensuring proper services and promotional strategies in welcoming guests into the restaurant and
promptly resolving guest queries and complaints
 Coordinating and scheduling staff rotas, ensuring sufficient number of staff are available to satisfy
demands, and issuing payroll for proper employee management
 Delivering training to staff, conducting disciplinaries and motivating staff to deliver exceptional
customer service
Namaste India, Poland 2014 – 2016
Financial Service Representative
KEY ACHIEVEMENTS
 Maintained a consistently high record of issue resolution and customer satisfaction
 Enhanced service and promotional profitability
 Effectively coordinated, administered and maintained customer information and accounts data
 Selected to represent the company at the National Restaurant Association in Chicago, 2016
Kamlesh Kohar 1204-275 Main Street, Toronto, ON M4C4X4
[e-mail]
in/kamlesh-prajapati-1892a5130/
647 6738154

RESPONSIBILITIES
 Successfully engaged with potential customers by effectively resolving product and service queries
and recommending complementary products and service based on client requirements
 Promptly opened customer accounts, ensuring all information was meticulously recorded, and
updated information thereafter
 Efficaciously resolved client complaints through promptly identifying the cause and determining the
best solution to mitigate further client dissatisfaction, expediting the resolution and following with the
client to ensure the issue had been resolved
Namaste India, Poland
Accounting and Bookkeeping Clerk 2013 – 2014
KEY ACHIEVEMENTS
 Successfully implemented process improvements by analyzing workflows to identify cost savings and
enhance reporting functions
 Identified and introduced robust systems and procedures resulting in improved operating practices,
accurate data maintenance and effective form controls, office layout as well as budgetary and
personnel frameworks
RESPONSIBILITIES
 Delivered comprehensive training to all staff, identifying any further training and development
requirements and experiential growth opportunities
 Promptly resolved administrative issues by ensuring the timely submission of reports, critically
analyzing the data for unusual trends or variances and providing insight, solutions and guidance to
key stakeholders
 Efficiently Managed and responded to customer greivances.
Internships
Corporate Banking, Millennium Bank, Poland Jun – Sep 2015
RESPONSIBILITIES
 Actively promoted and sold financial products to customers, leveraging comprehensive product
knowledge
 Delivered informative presentations to customers, resolving any subsequent queries
 Maintained organized documents and financial performance records
 Meticulously prepared analyses and reports detailing the functionality of individual units
Innovative Development Bank, Nepal Jul 2012 – Feb 2013
RESPONSIBILITIES
 Gained practical experience in establishing and maintaining customer relationships, understanding,
and resolving client requirements and queries and processing requests as well as operations
management in the Customer Services team
 Project budgets for services and promotional offerings were developed and managed
Education
Global Business Management 2017-2018
Humber College Institute of Technology and Advance Learning, Toronto
NOTABLE MODULES
Project Management | Management Economics | Human Resources Management | Managerial
Accounting & Finance | Canadian Business Law | Fundamentals of Marketing | Business Strategy
NOTABLE RESEARCH
 Customer satisfaction at Royal Bank of Canada
 Conducted financial analysis of Air Canada and WestJet Airlines
Capital Market, Asset Valuation & Portfolio Management 2018
University of Toronto, Toronto

Leadership Communication 2017
Harvard University, United States
NOTABLE ACHIEVEMENTS
Awarded a scholarship to attend this course
Bachelor’s Degree in Business Administration 2013 – 2016
Alcide De Gasperi University of Euroregional Economy, Poland
NOTABLE ACHIEVEMENT
Awarded a full scholarship
Competencies
IT Skills Languages
Microsoft Office English
Google Drive Polish
Adobe Package Hindi
Nepali