Analysis of Kangaroo Taxi's Online Cab Booking System: A Case Study

This case study examines the information system development for Kangaroo Taxi, an Australian online cab booking company. It analyzes the system through various diagrams including a case description, case diagram, entity-relationship diagram, class diagram, sequence diagram, and activity diagram. The case study details the process of account registration, booking procedures, and payment methods, highlighting the importance of online services in the modern business environment. The diagrams illustrate the interactions between customers, the booking system, and cab drivers, emphasizing the role of technology in tracking, payment processing, and overall service delivery. The study concludes by underscoring the benefits of an effective online presence for enhancing business operations and customer service in the competitive cab booking market.

CASE STUDY

Contents
INTRODUCTION.................................................................................................................................3
CASE DESCRIPTION for registering the account................................................................................3
CASE DIAGRAM.................................................................................................................................4
ENTITY RELATIONSHIP DIAGRAM................................................................................................6
CLASS DIAGRAM...............................................................................................................................6
SEQUENCE DIAGRAM......................................................................................................................7
ACTIVITY DIAGRAM........................................................................................................................8
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
In this case study, the matters is based upon designing the information system
development which helps in making the online services more effective. In present case, the
study is based upon the kangaroo Taxi which is the new company based in Australia carrying
the business of online booking of the services of cab booking (Online Cab Booking Software,
2020). They are mainly undertaking the procedure of taking the booking online and also
providing relevant services with fulfill the needs and demands of the customer through taking
them to the accurate destination. In this report, the discussion is undertaken on the bases of
describing the case description, case diagram, reflects the entity- relationship diagram, Class
diagram and at last it concluded with the summary of overall project.
CASE DESCRIPTION for registering the account
Customer
For making Booking
.
.
After the
confirmation, the
account is created
and their number are
registered.
Install the
Kangaroo taxi
app booking
Linking up with
any users sites
such as Google of
Facebook
The messages with
the pin is indicted
regarding their
confirmation
Once the account is registered,
booking is undertaken.
Select the area where
they had to reach
Confirm the
booking
Select the cab which is
near to their place
Selecting the mode
of payment

Description: In this aspects, the case description relating to registering the accounts or
confirmation of booking is stated that it depends upon the customer to register the account
thorough which mode of platform. Such as some customer chose the Google, Facebook to log
in their accounts instead of avoiding to make new account on the company site (Chen, Yu
and Jin, 2019). Thus, in this case the case description is undertaken regarding examining the
procedure of registering the account and confirming the booking through examining the
actual cost incurred and also setting the pickup and pick drop location.
Procedure: By viewing the stated diagram, the first diagram reflects the procedure of the
registering the profile on the Kangaroo sites. By this manner, it stipulated that the once the
customer in planning to book the cabs through kangaroo sites, they had to install the app and
then link that app with the own profiles (Haddad, Bouyahia and Jabeur, 2019). After getting
notification from that sites and all verification is done, they are registered under the company
accounts. They can freely book the cabs through the examining the cabs which is near to that
area. Once the payment is made regarding verifying the particular cabs, they confirm the
booking through receiving the notification from the sites regarding the order confirmation.
CASE DIAGRAM
Description: In this diagram, the overview of the case is stipulated which indicated that the
actuals situation which is undertaking in this business (Limpin and Sison, 2018). By this
manner the actual procedure is determined which helps in taking the right decision and also
verify the errors which is occurring at that particular places.
Procedure: In this case, the overview of the Kangaroo company is stipulated which is
planning to start the business online through booking the taxi by phones itself. By this
manner, they launch the websites regarding allowing the users to book the taxi through
phone. In respect of first users, they had to create the account regarding registering their
name in the company sites. Once the registration is undertaken, they receive the notification
about their confirmation and thus they can further proceed with their booking. By this manner
they became the users of the kangaroo sites and also they can use the booking of the
kangaroo in near times (Maciejewski and et.al., 2017). Once the registration is done, they can
insert the pickup and pick down destination which helps in searching for the cab drivers near
to that place. After inserting the accurate information, the estimated cost are to be incurred
regarding reflecting the overall travelling cost. Thus, after finalizing the cost, they click to the
confirmation button and cab is booked (Mcgregor and et.al., 2017). Rating is must once, they
travelled with the Kangaroo taxi through this manner and they can bring the changes by
viewing the customer needs and demands about the particular things.

Online cab
booking
websites
through phone
KANGAROO
TAXI
Customers
Login to their
account
Make a
booking for
taxi
Selecting the
trip origin and
destination
Providing
estimating cost
Select mode of
payment and
confirm the
booking
Rating is to be
undertaken
regarding the
journey

ENTITY RELATIONSHIP DIAGRAM
Description: This ER Diagram reflects the matters of the showing the information through
the graphical representation which is secured under the server or data base of the company. In
this case if the customer raise any queries and in return they are expecting to get accurate
answers (Mezulanik and et.al., 2019). The whole procedure is undertaken through the server
in which the information are saved to provide accurate details to customers.
Procedure: In this case the relationship is to be built regarding getting accurate information
from the customer and driver regarding sharing their current location. As in case of customer,
they had to build the relationship though interacting with the servers about the cab available
at that place or during that time period. In case of cab drivers, the relationship are to be built
in respect of asking about their current position or places from where they had to pick up
their new customer (Petrie, INGOGO Pty Ltd, 2016). In respect of tracking the driver
position, it is necessary to adapt the latest technology which can track their movement instead
of not showing their actual position. In this case GPS system are useful for the driver to reach
to the exact position which are expected by the customer to be set off. This is also useful in
case of accepting the payment once they book the cab. As various options are given to the
customer such as instant cash payment or credit card or using any other app for making
payment. Thus, once server accepts the payment, it notify to the cab driver and order
confirmation is done regarding receiving the payment from customers (Rahaman, Hamilton
and Salim, 2017). According to this perspective, the salary of the driver are stipulated and
also Kangaroo enhances the business through increasing sales by this aspects.
CLASS DIAGRAM
Description: Class diagram mainly determined the relationship between the different class
and object which is examined during the time of booking. As various customer had different
perspective of confirming the booking and thus, in case of class diagram, it is stated with
different perspective and thought of confirming the booking (Rishi, Kaur and Mahawar,
2019).

Procedure: By reflecting the chart, it stated that the firstly in case of users case, they had to
managed the operation in respect of answering all the queries which is raised during the time
of confirming the booking. It is stated that users class are determined in respect of choosing
the type of cabs as every cabs carried different pricing and also the perspective of visitors are
also different (Su and et.al., 2018). Thus, in such aspects choosing the right cab for particular
things and for particular place. In case of Registration customer class, it is stated that every
person register the account through using the different procedure such as some uses the
Google or Facebook or some create the accounts with new name or with phone number.
Thus, it determined the variances in class or registration by customers.
In respect of Cab class, it also find variation in respect of providing different cabs for
different perspective. As it also depends upon the number of person travelling in the cabs.
Booking class examines, the confirmation of the booking after viewing the destination of the
customer to be reached. In this case the, booking carries various variation regarding choosing
which driver for the particular things (Tyrinopoulos and Antoniou, 2020). Further the class
are stated with the Charges which indicated that the every place carry different charge and
also the rate of booking the cabs is also different for different cabs. Similarly with the case of
payment class in which the amount to be accepted through different form such as in case of
accepting the payment through credit card or pay roll app or by taking instant cash.
SEQUENCE DIAGRAM
Description: Sequence diagram refers to the carrying the interaction between different types
of model which is used to convey the detailed information about the booking. Thus, it refers
to the flowing of message from one object to another. By this manner, it describes the
particular things which is undertaken in such procedure of booking and such procedure varies
from left to right. It mainly displays the lifelines of all the essential things needs in
completing the cab booking procedure.
Procedure: By reflecting the chart, it stated that the lifeline 1 which is customer, raise the call
or book the cab through online site of Kangaroo. Thus, it reflects that customer are
interacting with the taxi booking system regarding asking for the cab which is available
during that particular time period. The sequences raised in respect of taking information from
LOOP which is the kind of serve of checking the available cab. Further it raise the queries to
the Lifeline 3: Car where the availability is check regarding finding such car at that particular
Charges Class
Registration Customer class
Cabs class Booking Class
Users Class
Payment Class

place or not (Vij and et.al, 2020). In this aspects, the sequence is stated in respect of telling
the cost about the estimated cost which is occurred during booking the cab. Once the order
for booking is undertaken, they can check the procedure of payment which is to be made by
the customer, it can be either through credit card or pay roll. Once the payment is received,
the serve send the confirmation to the customer and owner regarding receiving the payment
for particular cab booking.
ACTIVITY DIAGRAM
Description: It is mainly referred to carrying the accurate procedure to conduct the activity in
better manner. Thus, it mainly flows from the system from business level to the operational
level. As it refers to provide the right suggestion to the customer by verifying the current
position which the business are facing during attaining the task. It is different from the class
diagram, as in this diagram it mainly represent the internal information to the outsiders.
Procedure: In this case the customer approaches to the Kangaroo sites regarding carrying the
booking of cab to reach to particular destination. Thus, they sign up the cab app to book the
cab, once they login to their account, the service check the authenticity of the person
regarding confirming about using the app by their own. Serve check the profile page of the
customer and then confirm the verification by giving approval to use the app. After this
procedure, they can book the cab and confirm the orders and then enter the further details
regarding their trips start and destination of the place (Yıldızgöz and Çelik, 2018). Once the
order is placed by the customer, serve check the details about the cab driver regarding
tracking their location and also they are present near to that place. The tracking is done in
respect of giving the authority to provide the status about their orders and presence during the
office hours. Once the driver confirm the booking, customer carry the right to ask to the cab
driver regarding asking their current status and location and the arrival of time to that place.

After that the transaction is completed by picking the customer and reaching them to their
destination.
CONCLUSION
From the above study, the report concludes the matters relating to examining the
usefulness of internet and serve system in the business. This report cover the matters of
online can booking which indicted that through the procedure of server, they can enhances
their business in larger way. As customer are mainly attracted to such online sites which
provides instant reverts to their queries which they raised. Thus, in this aspects information
system play the crucial role regarding resolving the queries by providing the accurate cab
facilities within the stipulated time period. In this report, the matters which are concluded
through presenting the diagram of the case description and also the overview of the case
which reflect the business of online cab booking. It further described the company working
style through the sequences, class and activity diagram of the Kangaroo online booking cab
business.

REFERENCES
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Online

Online Cab Booking Software. 2020. [Online]. Available through:
<http://inss.in/Ecab_booking_software.html>.