This project analyzes the operational challenges faced by Kentucky Fried Chicken (KFC), focusing on issues such as deteriorating service, customer dissatisfaction, and employee disengagement. The methodology involves studying secondary documents, observing employee behavior, and conducting feedback sessions to identify the root causes of these problems. The project identifies specific issues like slow service, incorrect orders, and rude customer interactions, and proposes communication strategies to mitigate them. These strategies include training staff, improving communication channels, and implementing revised policies. The project also addresses challenges like cultural gaps and hierarchical structures within the organization, suggesting solutions like allocating training responsibilities to experienced employees and simplifying the communication structure. The project concludes by emphasizing the importance of clear objectives, appropriate strategies, and effective communication in ensuring KFC's competitive edge and future success.
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