This report provides a detailed analysis of KFC's online delivery system, focusing on the impact of information technology on its management and organizational structure. The report begins with an executive summary outlining KFC's operations, global presence, and adoption of online delivery. It then delves into the application of information technology, specifically Electronic Customer Relationship Management (ECRM) and Management Information Systems (MIS), to enhance customer satisfaction, streamline marketing, and optimize supply chain and operational administration. The study examines the Enterprise Resource Planning (ERP) system, including its various components such as Electronic Data Interchange (EDI), Attendance Monitoring System (AMS), Computer-Aided Design, Document Management System (DMS), and security and communication management systems. Furthermore, the report analyzes KFC's organizational structure, which employs a tall hierarchy, and offers recommendations for leveraging information technology to further improve operations, including the use of customer feedback mechanisms. The report concludes by emphasizing the significant changes that information technology has brought to KFC, highlighting the importance of continued integration of IT practices to meet evolving customer needs.