BSBINM601 Knowledge Management: Kimberly-Clark Australia Report

This report provides a comprehensive analysis of Kimberly-Clark Australia's (KCA) knowledge management strategies, addressing the company's need to maintain its market position and leverage its manufacturing processes. It examines KCA's knowledge sharing practices, benchmarking processes, and the role of syndicate teams in problem-solving. The report identifies strengths and weaknesses of KCA's knowledge management system and proposes a knowledge management plan to regain competitive strength, including sensitivity analysis, trend analysis, and break-even analysis. It further discusses knowledge creation, sharing, and harnessing, along with contingency measures and system evaluation, emphasizing the importance of continuous learning and development for staff. The report also touches upon relevant legislation impacting knowledge management practices.

Running head: ADVANCED DIPLOMA OF BUSINESS
ADVANCED DIPLOMA OF BUSINESS
Name of the Student
Name of the University
Author Note

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Part A: Case Study: Kimberly-Clark Australia
Q1Ans:
The Kimberly-Clark Australia shares many key forms of knowledge to different business and
to the customers. The key forms of knowledge are product information to the patents of
different countries and licence information about the goods. Innovative ideas for product and
processes, information about the supply chain and knowledge information. Also KCA
provides information to the businesses about their competitors, markets, customers and their
environment preferences. The information about the communal and neighbourhood issues are
also provided to businesses. The CRM sales information is provided along with the data for
sales, share for markets, preferences for client and forecasting of company data is provided to
the company (Hislop, Bosua and Helms 2018). The corporate knowledge that consists of the
management information knowledge, Human resource information, financial information and
other relevant information are provided to the companies by KCA.
Q2Ans:
The benchmarking process of KCA has the following elements.
1. All of the KCC plants spread around the world need to access the consolidated database
which contains equipment information those are operated by plants. This process helped
KCA for benchmarking the manufacturing functions which are against the comparable plants.
2. The process of common presentation has been urbanized by the main office of KCC for
ensuring the data compilation is standard and the reporting mechanisms for individual plants
are appropriate. The key method of competence and presentation are applied by KCA which
is reduction of waste, delay and increment of speed.

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3. The performance data is entered by individual plants by using the key method and a
periodical feedback report is generated about the performance of the plant. Identification of
report is performed for improvement of certain areas.
4. The improvement measures of performance are given through certain operations in the
groups that are working worldwide and the measures are given through the operations
manager working all over the world.
5. The working groups in the KCC are constantly keeping contact to each other through
emails and phones for accumulating knowledge through all over the world.
Q3Ans:
KCA constantly needs to create and share knowledge in order to maintain the reputation of
KCA as one of the leading company in the world. Also maintaining strong relationship with
the customers, leveraging the process of manufacture are also KCA’s priorities.
Q4Ans:
The KCA syndicate teams has the all of the employees working in various divisions of
Australia and in the sites of the organization. The syndicate team assist organizations for
development of knowledge and the professional practices are shared with them. Every team
of syndicates are given a particular work problem which is concerned about the organization.
The problems are dealt by hands and solutions are developed that has the practical application
towards the KCA.
The syndicate teams have several benefits like
1) The solutions provided by the team for the problems of organization are practically
implementable.

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2) The team also allows KCA for utilizing the pros of provided training to the members of the
team in an immediate way.
3) The syndicate team helps in sharing of knowledge. The team also helps to develop the
flow of knowledge to each employee which is beneficial for problems that can be raised in
the future.
4) The participative approach is taken for solving the problems to understand the decision
implications to get a bigger picture of the KCA.
Q5Ans:
The key strengths of the system are
1) The system contributed to efficiently supervise the KCA’s widespread knowledge. This
definitely contributed towards the success of the company.
2) The system enhanced the knowledge development and information spread across the
globe. This helped the sales and marketing professionals in the KCA to increase the sales.
3) The system also increased the turnover of the employees as they are always focused in
their jobs by knowledge system of the organization like a motivational tool.
The key weaknesses of the system are
1) Although the system is effective but it is much complicated and initially takes lot of the
time to understand the whole for the new joiners in the organization.
2) Due to complexity of the system much training and large investment is required to
maintain effectiveness within the system.

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Part B: Project: Knowledge Management Plan
Part a:
In this question it is given that KCA currently losing the share of market in the household
product segments. This also suggests the products manufactured by the company are not
going to last in the near future. Hence, the company’s motive is to redesign its product,
changing its price, changing the market expenditure and other necessary requirements. An
extensive market research also needed to be undertaken for conducting the sensitivity
analysis, long term trend analysis, short to medium term trend analysis and break-even
analysis. These are shown below.
Sensitivity analysis of KCA:
Long term trend analysis of KCA:

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Medium trend analysis of KCA

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Breakeven point of KCA
Part b:
Executive summary:
The knowledge management plan for KCA is presented by this particular report. In this
report the complete analysis of the knowledge management plan for the context of problem
identification is done. The effectiveness of the knowledge management plan will assist the
organization for overcoming those problems. The procedures of knowledge creation,
information sharing and the ways for harnessing the knowledge are discussed in this report.
Additionally, the contingency plans and the management of knowledge evaluation process
are also discussed in this particular report.
Aims and Objectives:
The knowledge development objective for management plan is basically for assisting KCA
for regaining the competitive strength and then to help the organization for taking a strong
position in the market such as the company name appears at first in the customer’s mind. This

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is very much necessary to survive in long term in a dynamic and competitive business
environment.
Requirement of knowledge management:
The management of knowledge basically helps the organization to capitalize on the available
information through development of knowledge by efficient mechanisms. This knowledge is
very much useful for the organization in the future for their business.
Creation of knowledge:
This is basically a particular process for continual transferring, combination and the
conversion between different types of data those are available or is inside the grasp of the
organization. At the time of generation of the idea some kind of information is created.
However, when the knowledge management system is absent the organizational objectives
cannot be achieved.
Sharing and knowledge harnessing:
The knowledge management process basically helps the company for storing the data those
are created within the organization or being collected from the external business
environment. Sharing and the harnessing of knowledge are very much inter-related. The
knowledge harnessing occurs through practice, collaboration and by development of the
precise systems or through the mechanisms of storing knowledge.
Knowledge management process:
The administration of knowledge process is described as
1) Knowledge discovery in the organization through external business environment
observation and by means of research process.

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2) After the knowledge identification the access of the knowledge is identified by the terms
of the applicability for different organization and then this is organized by means of ease of
the usages in the future.
3) The next phase of knowledge management process is distribution of knowledge to the
employees of the organization based on their needs. Additionally, the information is shared
with the organization with the stakeholders. The stakeholders of the organization are
customers, product suppliers and other parties which are responsible for the betterment of the
efficiency of company business.
4) Reusability of the knowledge is also one of the business requirement. The main purpose of
the management of knowledge is basically using the knowledge as collected by different
organization. This will help employees to tackle situations where similar problems are raised
those which were solved before.
Learning of staff and needs of development:
For achieving the success of the organization it is very much important that the organization
has efficient skilful employees and they are very much efficient by the work. By this
particular regard it is very much important that the learning and development needs of the
employees are identified efficiently. The continual development of the performance of
employees against the external environment of the business is very much required for
dynamic business environment. It is very much required to analyse the gapping between the
skills that the employees have and skills which are required to meet the external environment.
Now, the learning and the development of the staffs can be efficiently identified through
analysis of job and appraisal of performance. After the identification of the learning and
development of staff, it is very much required for developing the comprehensive planning for

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learning and training program. By, development of the knowledge management procedure it
is also required to enhance the program effectiveness.
Resources of knowledge management:
The few of the mostly employed management of knowledge resources are teams those can
handle cross functional project, training, storytelling of organizations history of establishment
and mentoring process of the new employees.
The contingency measures of perceived constraints:
The primary objective of the knowledge management system is to develop and increase the
efficiency of an organization. Now, as the environment of business is constantly changing,
hence it is necessary that the contingency plans are well developed and responsive to the
business environment changes. Now, for some of the unforeseen business changes the
constraints can be exponentially raised. This changes are required to be managed by detail
research and planning to meet previous business requirement or approximately equal business
requirement. Forecasting statistical methods are applied by business analysts and managers to
identify the changed constraints of the predictive model of business (North and Kumta 2018).
Additionally, innovative technologies can be used to predict the business model with changed
constraints in efficient and quick way. This continual development of technology will take
the company one step ahead of its competitors.
Knowledge administration system evaluation:
The system evaluation of the knowledge administration systems can be effectively
undertaken by means of

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1. Business process analysis and evaluation of actual goals of business. Also, system
effectiveness comparison will also help the organization to achieve the objectives of
organization very quickly.
2. Another way for the evaluation is basically evaluation of the performance matrix
corresponding to some functions of the organization like human resources, operations and
sales functions. Comparison of actual results to the standard results by means of expectation
of the organization is also a part of system evaluation.
Assessment task 2:
Q1Ans:
The Knowledge Management basically a process which consists of governing the formation,
human intelligence operation and allocation. In any type of business whether it is large or
small, the information is shaped by different customization software and then useful insights
are captured. Hence, the management of knowledge is particularly concerned with important
information identification through various resource points (Dayan, Heisig and Matos 2017).
There are many significant functions that can lead to formation of knowledge and thus the
risky situations can be removed by information flow to the practice points.
Q2Ans:
There are various legislations which are very much influential for the management of
knowledge. Mainly the typical legislations are “1983 act of Archives”, 1988 act of privacy,
1982 act of freedom of information, 1914 act of crimes, 1999 public service act and 2013 act
of public governance performance and accountability. Additionally, the evidence act of 1995
and electric transactions act of 1999 and the fair work act of 2009 are equally very much
important.

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Hence, in this particular matter the most important regulations are privacy regulation 2013,
Guidelines and rules, public service regulation of the year 1999, archives regulation,
Commonwealth Procurement rules and electronic regulation of transaction in the year 2000.
The standard knowledge management rules are AS ISO 15489 management of records, 2010
AGLS metadata standard and manual of functioning and ISO 16175 principles (Wang et al.
2016).
Q3Ans:
The primary knowledge management benefits are this gives the advantage of faster and better
decision making process, provides information and relevant resources, reusability of ideas,
documents and expertise, eliminates the risk of making same mistakes, faster system of
communication, faster delivery to the customer.
Q4Ans:
There are various barriers to sharing knowledge that are
1) As time is low for knowledge communication hence this very much hampers sharing of
knowledge. This is because the colleagues those are actually needed cannot be properly
identified.
2) There is enough risk that knowledge sharing can affect some positions inside the
organization. This can also reduce the area of sharing of knowledge.
3) Many individuals are not aware of the importance of sharing knowledge and this can
minimize the knowledge sharing chance.
4) The individuals in the top positions in the company are mainly focused about meeting their
corresponding responsibilities and hence this minimizes the chance of sharing of knowledge.