Lean Six Sigma Implementation in King Abdullah Medical City Case Study

This case study examines the implementation of Lean Six Sigma principles to improve the referral process at King Abdullah Medical City (KAMC). The study identifies the disorganized referral process as a significant challenge, impacting organizational efficiency and patient care. The research utilizes the DMAIC methodology, selecting Lean Six Sigma tools to reduce waste and improve response times. The solution involves customizing the Lean Six Sigma tool through defining the response rate, measuring the process with the SIPOC model, and developing short-term plans and mobile applications to streamline referrals. The results demonstrate the effectiveness of the Lean Six Sigma model in increasing the response rate of physicians for both normal and urgent referral cases, offering a valuable framework for healthcare process improvement. The case study also includes a detailed methodology, problem statement, tool selection, customization and overall results with a list of references.

Supply Chain
ManagementNAME OF THE STUDENT
NAME OF THE UNIVERSITY
AUTHOR NOTE

Problem Statement
 Implementation pertaining to the
referral process has emerged to
become a difficult process in the
recent age.
 The reference process is
disorganized that has an impact
on organizational efficiency of
King Abdullah Medical City.

Research Methodology
 The methodology of DMAIC is
made use of by the researchers
 It can understand implementing
of lean six sigma model that can
lead to a reduction of the
response time.

Selecting the Lean and Six
Sigma Tool
 Lean six sigma tool can solve
referral problem in KAMC.
 It can reduce the waste products
that is created on account of
operations in KAMC.

 It can help in storing the medical
items
 It can help in increasing the
expertise of staff within hospital
that can generate value for the
organization.

Customization of the Lean and
the Six Sigma Tool
 Defining phase can help in the
setting of the response rate that
comes up in KAMC.
 Measurement phase can help in
application of SIPOC model that
can identify value pertaining to
the various kinds of entities.

 Short term plan can assign the
referral number that can prove to
be use in the event of an
emergency.
 Medical director can be asked for
in the event of delay and
consultant should lay attention
on the reason of delay.

 The developing of the
acceptance procedure can help
in the arena of delegation in
KAMC.
 Developing of the mobile app
can help in providing assistance
to that of the referral program.

Results of Case Study
 The application of Lean Six Sigma Model
can help in increasing response rate of
physicians
 It can prove to be useful in the case of
both normal along with that of urgent
referral cases.

References
Alkinaidri, A., & Alsulami, H. (2018). Improving Healthcare Referral
System Using Lean Six Sigma. American Journal of Industrial
and Business Management , 8, 193-206.
Bauer, E. (2017). Risk Thinking for Cloud-Based Application
Services. United Kingdom : CRC Press.
Furterer, S. L. (2013). Lean Six Sigma Case Studies in the
Healthcare Enterprise. United Kingdom : Springer Science &
Business Media.
Graban, M. (2018). Lean Hospitals: Improving Quality, Patient
Safety, and Employee Engagement, Third Edition. United
Kingdom : CRC Press.

Levinson, W. A. (2016). Lean Management System LMS:2012: A
Framework for Continual Lean Improvement. United Kingdom : CRC
Press.
Sehgala, S., Kaushisha, D., & Rathia, V. (2015). Qualitative Analysis
of Foundry Industry: A DMAIC Approach. Journal of Business
Management & Social Sciences Research (JBM&SSR) , 4 (9),
573- 577.
Shaikh, S. A., & Kazi, J. (2015). A Review on Six Sigma (DMAIC)
Methodology. Interrnational Journal of Modern Enigineering
Research , 5 (2), 1-5.

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