King Edward VII College Operational Plan 2016: A Diploma Project

Desklib provides solved assignments and past papers to help students succeed.

DIPLOMA WORK
1

Table of Contents
ASSESMENT TASK 1- Written questions...............................................................................3
ASSESMENT 2:........................................................................................................................5
Draft operational plan............................................................................................................5
Budget and key performance indicatoers for operational plan 2016.....................................6
Risk management plan...........................................................................................................7
ASSESMENT 3:........................................................................................................................9
Recruitment and selection policy and procedure (human resource requirement)..................9
King Edward VII College Purchasing Policy (Equipment requirements)...........................11
ASSESMENT 4:......................................................................................................................13
Profit and loss review report................................................................................................13
References................................................................................................................................15
2

ASSESMENT TASK 1- WRITTEN QUESTIONS
Q1:
The purpose of the operational plan is to provide the staff members with a clear picture as to
how the assigned tasks shall be completed responsibly. The role of the plan is to provide a
strategic blue print and steps to complete the tasks in accordance with the desired goals.
Q2:
The plan shall include the major objectives of the organization along with clear
accountability and timeframes. It shall also include the impact of strategy on the revenue and
finance. It shall keep the major goals at front and center. It shall also outline the possible
contingencies involved in the new plan.
Q3:
The steps for developing operational plan includes the development of the concept. Further it
includes the defining of challenges focusing on major costs and expenses. The next step is
action oriented as this includes the drafting of the plan which includes the presenting of fact-
based format with cost and time.
Q4:
The purpose of the budget is mainly in three aspects. Firstly, it forecasts the income and
expenditure and hence profitability. Secondly, it is a decision-making tool. It helps in making
the accurate decision with consideration of costs. And lastly, it is a means to access a track on
business performance (Thome, et. al., 2012).
Q5:
The process of budget starts with defining of the goals and collection of data. It further
figures the expectations relating to goals. The next process is of allocating the expenses for
each task i.e. preparing the budget. It then monitors the actual outcomes and variances.
Further, it involves modification if required.
Q6:
The main purpose of key performance indicator is to the efficiency of the company in
achieving the key business objectives. It evaluates the success of the organization in reaching
3

targets. Along with analysis of performance, the managers also use key indicators to find out
ways in which performance can be made better.
Q7:
The first approach to develop KPIs is it must be precise and explicit. The next approach is the
requirement of the physical and human resources in order to make the measuring accurate. It
also requires the budget analysis as an approach. At last, it shall also consider the time
required to achieve the goals.
Q8:
The balanced scorecard is an alternative to measure business performance as it is a tool to
track financial performance as well as it helps in the management of the resources. It also
helps in keeping a track of customer satisfaction. It provides the analysis of internal goals
needed to fulfil objectives. It further grows the innovative and learning perspective for the
organization.
Q9:
Benchmarking helps in comparing the business performance with other competitors of
similar size performing in the same industry. It provides with the essentialities required for
the improvement of the business. It is applied on various internal management and project
levels in order to compare and contrast the services provided (McDonald, 2016).
Q10:
Section 5 of the Work Health and Safety Act, 2011 provides for the definition of the PCBU
as the ‘person conducting business undertaking’. Section 19 of the Act provides for the key
responsibilities of the PCBU to ensure the implementation of proper health and safety
measures for the workers. It also ensures that the work does not provides health risk to others.
It also includes the providing of safety training.
Q11:
The main aim of the Fair Work Act 2009 is to provide the development of workplace
relations with a balanced framework. It shall encourage the social engagement of Australians
and also promote the economic prosperity of the nation. The Act also contains the provision
for the National Employment Standard to guarantee safety and fairness in payment. The
purpose of the Act is protecting the rights of employers as well as employees.
4

ASSESMENT 2:
DRAFT OPERATIONAL PLAN
King Edward VII College Operational plan 2016
Strategic goal King Edward VII College proceeds with the strategy of
providing quality teaching and learning with the best
opportunity to empower the learners to shape and
develop our moving world.
Goals of the College  The college targets the strategies which ensure the
monitoring and improving the educational and
learning outcomes for the learners.
 The college targets at the strategy of Australian
curriculum in order to achieve equity and
excellence.
 The college aims to improve literacy standards.
Strategies Specific actions Timeframe Role responsible
To develop a
human resource
strategy in form
of the people
plan.
 Form a successful
team for quality
service providing
 The recruitment of
a receptionist,
student service
officer and trainers
 The receptionist
and student service
officers shall be
permanent and
trainers shall be on
12 months Human Resource
Director
5

contract basis.
Provide the
learners with
advance
equipment to
improve program
delivery service.
 Purchasing IT
equipment and
furniture.
 Purchasing multi-
media hardware
and software.
 Purchase furniture
for 100 students to
provide
comfortability in
their learning.
12 months Academic manager
Utilize the area
by giving
campus property
on rent
 To give a specific
area on rent for the
opening of
cafeteria.
12 months VP of Administration
Managing fit-
outs as per the
changing needs
 Implement the use
of cloud
computing
services.
 Establish effective
line of
communication.
12 months VP of Administration
BUDGET AND KEY PERFORMANCE INDICATOERS FOR OPERATIONAL PLAN
2016
Strategies Budget Key Performance
Indicator
6

Human resource strategy-
People plan
 Receptionist
 Student service officer
 4 trainers
Total amount- AU$ 80,000
 AU$ 30,000
 AU$ 30,000
 AU$ 20,000 each
Annual turnover rate of
employees
Advanced equipment
 IT equipment
 Multi-media hardware
and software
 Furniture
Total amount-
AU$1,00,000
 AU$ 50,000
 AU$ 30,000
 AU$ 20,000
Maintenance measurement
through MTBF and MTR
(Lindberg, et. al., 2015).
Renting property
 Legal formalities
 Lawyer expenditure
Total amount- AU$ 15,000
 AU$ 4000
 AU$ 11,000
Measurement through
revenue growth
Fit-outs
 Cloud computing
service
 Communication line
Total amount- AU$ 30,000
 AU$ 20,000
 AU$ 10,000
Measurement through client
satisfaction (Parmenter,
2015).
RISK MANAGEMENT PLAN
Strategy Risk involved Risk level Solution
Human resource
management
 Risk of cultural
diversity and
ethics
 Risk of
leadership
dominance
 Risk of claiming
undue
compensation
High  Set the right
culture and
coordinate with
employees to
maintain cultural
diversity
(Baumgartner,
2014).
 Leaders display
necessary skills
Medium
Low
7

along with being
approachable.
 Keeping
compensation
packages simple.
Equipment  Risk of being
costly while
installation
 Risk of failure
resulting in
operational
delays
 Risk of non-
compliance with
safety laws
Medium  Regular
inspections are
required for
proper
maintenance
Low
Low
Renting property  Risk of swings in
rent rates
 Risk of bad
tenant behavior
Medium  Keeping regular
updates
regarding the
renting of similar
properties.
 Choosing tenant
as per own needs
with proper lease
agreement.
Medium
Fit-outs  Risk of costly
installation
 Risk of failure in
adequately using
the fit-outs
High  Managing cost
by drafting of
proper budget
 Proper training
to employees
regarding the use
of fit-outs
(Campbell and
Reyes-Picknell,
Medium
8

2015).
9

ASSESMENT 3:
RECRUITMENT AND SELECTION POLICY AND PROCEDURE (HUMAN
RESOURCE REQUIREMENT)
King Edward VII College- Policy Statement
“The recruiters are an equal opportunities employer which means that they are concerned
with the providing of equality of employment opportunity to all persons.”
To achieve the aims of the company, it has set a recruitment and selection procedure and no
position in the company shall be filled unless the prescribed procedure is followed.
The Procedure
General principles:
 The procedure shall be made fairly applicable on all job applicants.
 There shall be no discrimination done on the basis of religion, sex, national origin, and
race.
 The planning of all recruitments shall be done in advance and shall be open up to
competition (Boer, et. al., 2017).
 No casual request of employment shall be accepted.
 The applicants have to pass the relevant selection criteria in order to ensure who is the
best suited applicant for the post.
Position descriptions
King Edward VII College is planning the expansion of its campus which shall require
increased staffing. Hence below are the job descriptions required to be filled through the
recruitment process:
1. Receptionist
2. Student service officer
3. Trainers (maximum 4)
The location for all the positions is King Edward VII College Campus in Melbourne,
Australia.
10

The receptionist shall be recruited at the reception to address the new admissions and
provide them with college prospectus. He shall also address the queries of the students if any
and attend phone calls.
The student service officer shall assist and guide the students in the area of academics and
other activities. He shall also encourage students to integrate in the new environment.
The trainers shall help students in the development of their skills and provide assistance in
the development of student’s career. They shall also make the new comers understand the
admission procedures (Nankervis, et. al., 2016).
Timeline for recruitment
The receptionist and the student service officer shall be recruited as a full-time employee and
shall be permanent.
The trainers shall be recruited on a contract basis. That is, they shall be called for their
service and assistance as and when required.
Advertisement of the job vacancy
All the job vacancies shall be advertised with the aim of welcoming applications from as
many eligible applicants as possible.
The college shall use a variety of media to publish the job vacancy advertisement which shall
include:
 Advertisement on the college website
 Contacting local job centers
 Advertisement in newspaper
 Advertisement on online recruitment websites
 Employee referrals
The advertisement shall include the job descriptions and the college name along with the
campus location in order to make it convenient for the applicants to approach (Jackson,
2014).
Approval request
Hence, the recruiters request authorization from the Human Resource Director and the CEO,
King Edward VII College.
11

It is requested that the concerned authority approves the initiation of recruitment procedure
including recruitment expenditures, advertising, interviewing and offering letters of
employment.
King Edward VII College Purchasing Policy (Equipment requirements)
MEMO
TO: Administration team
FROM:
DATE:
SUBJECT: Purpose of purchasing policy and basis of purchases
This is to draw the attention of the administration team towards the purpose behind the
drafting of the purchasing policy for King Edward VII College for its campus expansion in
Melbourne, Australia.
The purpose behind framing this purchasing policy is as follows:
 Provide quality leadership through contract negotiations, management of supplier and
technology purchases.
 Support the commitment of the college towards responsibility
 Support the commitment of the college to outreach local business community
 To ensure that all the business relations and transactions are held up to the highest
standards of ethics and profession (Hong, et. al., 2012).
 To provide assistance to every department to comply with the contracting and
purchasing policy.
The purchases made for the expansion of the campus for King Edward VII College are made
as per the requirements of the expansion.
Description of equipment required
12