Human Resource Management Practices at Kingfisher plc

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Human Resource Management
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Task 2...............................................................................................................................................9
Task 3.............................................................................................................................................12
Task 4.............................................................................................................................................15
Conclusion.....................................................................................................................................20
Reference List................................................................................................................................21
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Introduction
The HRM is a section, which leads to the controlling and monitoring of the organisational
operations so that they can get competitive advantage for their company. The Human resource
department also enables the working of the organisation in a much more flexible way by
satisfying the employee needs and demands .Therefore, the application and the various functions
of the HRM in relation to the company The Kingfisher plc will be elaborated in these study. The
Kingfisher plc is a British International Company, which is located in London, and there are
other branches as well in other parts of the United Kingdom (Ft.com, 2019). The study will
therefore give an elaboration to the various approaches to the HRM department.
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Task 1
1. Explain the purpose and the functions of HRM, applicable to workforce planning and
resourcing in kingfisher or an organisation of choice
The Human Resource Department is the one, which manages the various organisational;
functions and the managing the employees well to make their work and the company
performance high yielding. The HRM also deals with the training and development, learning and
development, solving disputes and solving their wages and compensations queries deals with the
HRM department. The human resource department functions of the Kingfisher plc are given as
below:
 Hiring of the employees: The human resource department hires eligible candidates for
the company-working domain in order to bring out more productiveness in their
organisational processes as well as create employment and competition among
candidates.
 Interest: Keeping up with the interest of the employees and giving them their desired
facilities like equal payment, retirement policies and compensation and wages apart
from their salaries as their token of special contribution to the companies.
 Wages and salaries: The salaries and compensations queries are very important thing
for the employee’s which are solved by the HR Manager of the Kingfisher Plc .The
Kingfisher Plc maintains a equal payment for all the employees.
 Rules and legislations: The organisation already maintains the equal payment according
to the Equality law and therefore they are bound to follow this to make their
organisation fecund (Hollenbeck et al., 2017).
The “Best fit” approach- The Best Fit approach is the concept adapted for the contingency
theory. It enables the Human Resource department to fit it in the situation the organisation is
staying in or the condition is facing. The Best Fit approach therefore means to fit on the situation
and the pace the organisation development is taking place (Collings et al., 2018).
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The Best Practice approach- The main function of the HRM department is to recruit desired
candidates suitable for their vacant positions so that they can give the best to the performance of
the company and the overall development (Jones and Comfort, 2018).
The Hard and Soft Models of the HRM: There are two types of Human Resource Department
and their approaches are different in working in the sectors of the Kingfisher PLC. The company
has been one of the old established Retailing organisation which are uses the both Hard and Soft
HRM in their organisational processes (Laffy and Walters, 2016).
The Hard HRM: The hard HRM generally refers to the structures and making the employees
work in a strict environment. The Hard HRM generally makes the recruitment to match to the
company-working domain and then is not suitable fires the employees. The hard HRM only
relates to the productiveness of the company and the working of the company.
The Soft HRM: The soft HRM are empathetic and understanding to the employees and works
according to the employee’s job satisfaction and therefore this type of HRM looks after the
inconvenience of the employees to improve their performance and bring the productiveness of
the company.
The techniques of Recruitment adapted by the Kingfisher Plc are as follows:
External Recruitment
The employees or the desired candidates are hired from outside the company. The candidates
drop their Curriculum Vitae and therefore they can also explore their career oppurtunities
(Ollington et al., 2016).
Internal Recruitment
The internal Recruitment dwells the concept of hiring employees from within the workplace that
saves a lot of time and investment
The techniques of Selection adapted by the Kingfisher Plc are as follows
Group Interview
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The candidates are asked questions by a group of interviewers
Personality test of the employees: The personality of the employees is judged through the
personality test and the capability of their adaptation is analysed.
Quality Assessment
The various skills and the creativeness along with the communication skills of the employees are
analysed by the quality assessment.
Group discussion
The Group discussion helps the employer to understand the communication and the interaction
skills of a candidate
Types of Labour Market
Three types of labour in the market they are as follows:
Physical and Mental Labour: The physical labour is the ones, which use their physical power
in their work and in an organisation. The sales representative the manufacturer and the products
all need physical labour that happens in the Kingfisher Plc.
Skilled and Unskilled labour- The skilled labours are the ones that have their skills and apply
their skills in the working environment and the unskilled labour are generally the ones, which are
the fresher,’s in the working domain. The Kingfisher Plc gives training to these kinds of
unskilled labours (Moraitis and Copley, 2017).
Productive and Unproductive Labour- The productive labour is the one which gives values to
the product. On the other hand, the labour that does not adds value to the product is called the
unproductive value.
2. Explain the Strengths and weaknesses of different approaches of recruitment and
selection used by Kingfisher or an organisation of your choice
The following functions of HRM have been identified in Kingfisher plc.
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 Recruitment and Selection
 Training and Development
 Direction and Monitoring
 Employee Relation
 Quality assessment
Selection processes
Approaches Strengths Weaknesses
Group Interview The employees patience and
consistency is measured also
the confidences level can be
checked through a group
interview (Smith, 2018).
There is a lot of time when
the candidates become
confused and filled with
nervousness and they are
unable to interact or answer
any questions
Personality test of the
employees
The personality test of the
employees can be analysed
by the test which will depict
the adaptation of the
employees on the Kingfisher
Plc
Tedious and time consuming
Table 1: The Strengths and weaknesses of the selection process approaches
(Source: Created by the learner)
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Approaches Strengths Weaknesses
Internal Recruitment  In internal Recruitment
the necessity of
rigorous training is not
needed as the
employees know about
the working structure
of the company the
Kingfisher Plc.
 Less time consuming
and less investment of
money
 The new talent will not
be exposed in the
working structure and
the culture will not
grow of the company.
The new skills will not get
chance the company will
lose its opportunity for
further growth and new
ideas and innovation to
their growth of the
company
External Recruitment  Exposure to new
talents and innovation
is possible by the help
external recruitment.
 More competition is
enhances by the aid of
External Recruitment
and therefore they can
follow the working
culture in a new
developed way.
 The company, which is
very tedious, follows
the external
recruitment and time
consuming needs lots
of time sand special
attention and effort.
 Even after the external
recruitment there
stands a possibility of
the new hired
employees to not
adjust with the
workplace
environment
Table 2: The Strengths and weaknesses of Recruitment process approaches
(Source: Created by the learner)
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Task 2
3. Explain the benefits of different HRM Practices within Kingfisher or organisation of
your choice for both the employer and the employee
Practices Benefits for Kingfisher Plc Benefits for employees
Good working
Environment
 Reduces time
consumption and
delivers productivity
and being fecund of
the company the
Kingfisher plc
(Boselie, 2016).
 The good working
environment will
prevent from hiring
processes talking in
repetitive manner and
can increase the fecund
nature and productivity
of the company
(Larsen, 2017).
 The personal facilities
of the organisation can
be better for the
company employees
 The adaptation of the
work culture will be
improved and the
employees will feel
comfortable on the
working environment
Learning research and
development
 The employee
potential will increase
through the rigorous
knowledge processes
of the organisation and
the learning will. They
will always keep them
updated about the
recent market trends.
 Employees are more
inclined to making
their career grow
through the skilled
processes.
 The training will
improve the adaptation
and work structure of
the employees.
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 The training will
increase the potential
skills and knowledge
of the employees
which will make the
employees het good
career opportunities in
the retailing sectors
(Pollock et al.,2015)
 The present digital
techniques of learning
have increased the
potential of learning in
quick processes.
Table 2: The benefits of the HRM practices
(Source: Created by the learner)
4. Evaluate the effectiveness of different HRM practices in terms of raising Kingfisher plc
an organisation of your choice profit and productivity
The Kingfisher Plc has a single entity and the motto they follow that is catering to the needs of
the customers and the satisfactions of the employees and their home needs, as they are the
retailing organisations. The only strategic policy the Kingfisher plc follow is the customer
satisfaction, which the HRM Department can make it in a systematic way. The hiring and
determining the eligible candidates through the panel interviews and the group discussion session
will be fruitful and profitable for the company operations to be fecund and high yielding.
The Kingfisher Plc also tends to look over the promotion of sustainable business operations that
will build up their relationship with the stakeholders and the other shareholders. The operations
therefore should be refines and should be highly processed by the skills and labours of the
employees. The skills and the expertise of the employees only will be applicable and potent
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when they will be given rigorous training about the work culture of the company and the
structure of the workforce which the employees needs to get accustomed. The Kingfisher Plc
therefore involves in rigorous training of the employees after they are recruited and giving in
certain positions of their infrastructure. The maintenance of the Learning and development
department of the organisation increases the knowledge of the employees and the total teamwork
of the infrastructure of the Kingfisher Plc. The R & D Department should also be a mandatory
department in an retailing organisation like the Kingfisher Plc, as the research will help the
company to keep track of the latest market trends and the strategies other rival companies are
applying these will eventually market their development and make their company reach heights
of success (Green et al.,2017). All these factors will enhance the work quality of the employees
that will enrich the working processes of the organisation. It will further affect monotonous
hiring processes of the organisation will not be needed which will save a lot of investment of
money and also time and they can increase the productivity of the organisation within their
existing employees.
The HRM Department also looks the inconvenience of the employees like the training of the
employees and the maintenance of the healthy environment of the company so that they are well
manners and they maintain the disciplines and decorum within the working area. The
maintenance of ethical behaviour is also one of the factors, which maintain the relationship
among the employees and enhances the work force and labour and as well as their individual
performance. The HRM of the Kingfisher also looks after the Employees equal payment under
the Equality Act and the discrimination of the employees are not done in regards to caste, creed
and gender. The involvement of the employees in protection the discreteness of the data and
information about their work field is also necessary under the Act of Data Protection Act 2018.
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Task 3
5. Analyse the importance of employee relations in Kingfisher/organisation of your choice
with respect to influencing HRM decision- making
The employee relations is an integrative area where the employee relations instils many other
things and make the operational processes refined. The employee relations rate the type of
relations the employees maintain and with their higher authorities and their team leaders. The
optimistic employee relations can have the capability to make teamwork refines and high
yielding making the overall processes of the organisation developed and productive.
The main work of the Human Resource management is the maintaining of the employee relations
by imposing them with responsibilities of the behaving ethically with their co-workers and their
higher authorities and vice versa. The working of the employees under ethical behaviour and
consideration and respect for other cop workers can make the work environment more peaceful
and comfortable to work. The strategies that Kingfisher has applied to maintain good employee
relations, bring out the best of the employees, and refine the overall performance of the company
are as follows:
Interaction within the employees: The interaction among the employees and the employer or
the higher authorities should be maintained by the exchange of correct information about the
company working processes. The interaction and the information given to them will only make
them work properly and according to the expectations of their employers. For example, in
kingfisher plc the information about the products should be given to the sales personnel who will
in return make the other sales executive about the product information so that the y can give
adequate information to their customers reaching to the customer satisfaction level and make
their sales productive and profitable.
Opening more job opportunities for development: Kingfisher provides the different
candidates with career development opportunities. It is one of the important things for
maintaining the relation between the employee and the employer of the organisation Kingfisher
Plc. This thing attracts eligible candidates from all over the world to work in their organisation
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