Leaders & Managers and Development of Talent at Kingfisher plc

This report investigates the role of leaders and managers in the development of talented employees within the business environment, focusing on Kingfisher plc. It aims to determine the concept and importance of employee development, analyze the specific roles of leaders and managers in the Kingfisher organization, and examine the challenges encountered when using staff motivation techniques. The research employs a deductive approach, utilizing both primary and secondary data collection methods, including literature reviews and surveys. Key findings are based on established theories such as Maslow's hierarchy of needs, and different leadership styles including democratic, laissez-faire, and autocratic approaches. The report also addresses challenges such as high replacement costs, communication issues, and difficulties in recruitment, highlighting the importance of effective communication and motivational techniques in fostering employee satisfaction and retention.

Unit Number and Title Unit 11 – Research Project
Project Title Portfolio Including Project Proposal & Ethics Form (Part 1)
Project Report (Part 2)
1

Impact of staff motivation
techniques on retention of
talented employees
2

Table of Contents
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................6
Conceptual Model........................................................................................................................9
Research methodology.....................................................................................................................9
Apply appropriate analytical tools, analyse research findings &data........................................12
Communicate research outcomes in an appropriate manner for the intended audience............20
Reflection.......................................................................................................................................21
Alternative research methodology.............................................................................................22
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................23
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Title - Role of leaders &managers in development of talented employees
INTRODUCTION
In this fact running globe, organisations are taking appropriate steps in order to improve the
effectiveness of their leaders &managers so that all the leaders &managers can effectively
provide their best contribution in the development of the employees. It is analysed that leaders
&managers both are responsible to improve the capabilities of their employees. (Abu-Darwish
&et. al., 2021). Long-term economic durability is becoming the primary issue of all sectors, thus
there is requirement to concentrate more emphasis on company's current leaders &managers,
which could also fully support all of the organization's activities. The hospitality business is
linked to the service sector, &also the two industries collaborate to meet all of business
customers' &buyers' needs, resulting in a higher profit margin. Managers &leaders are primarily
concerned with implementing effective managerial &leadership styles in their businesses so that
they can also effectively manage operations &improve the business' reputation. The primary
concern of this research is to focus on the leaders & managers role of the Kingfisher plc which is
most famous British multinational organisation that deals in retaining industry? This organisation
established in the year 1982 &headquarters of this organisation established in London, UK. The
main motive of this study is to analyse the role of leaders &managers &determine the applying
various classification ideas &management positions to distinctive leadership styles. Various
leadership &marketing techniques also examine the project's primary focus &the impact of micro
&macro environment on the company's current management &leadership structure so that
company can easily remove all the challenges &motivate their staff members.
Aim: “To determine the role of leaders &managers in development of talented employees within
business environment. A study on Kingfisher plc.”
Research objective -
 To determine the concept &importance of development of employees within business
environment.
 To analyse the role of leaders &managers in development of employees within
Kingfisher organisation.
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 To examine the challenges comes in between while using staff motivation techniques by
leaders &managers in development of employees within Kingfisher working
environment.
Research questions –
What is the importance of development employees and discuss about the role of leaders and
managers in order to motivate the staff members?
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LITERATURE REVIEW
To determine the concept &importance of development of employees within business
environment
According to Abu-Darwish, Al-Kasasbeh &Al-Khasawneh, (2021) , revealed that employee
development refers to increasing the amount of dedication, ingenuity, &power held by firm
personnel. It is critical to establish personnel in order for organizations to fulfill its aims &goals.
It also aids in increasing staff effectiveness. There's certain ways that may be used to improve the
development of the employees. These offer chances for advancement, as well as learning &
development. It is determined that it is necessary to focus on the business environment so that
company can effectively improve the effectiveness &performance of the employees.. it can be
analyzed that leaders &managers play a crucial role in the development of people inside an
organization &provides training, motivating staff, increasing skills &capacities, &implementing
employee training &development methods. Furthermore, it has been highlighted that numerous
obstacles arise when leaders &managers use staff motivation tactics to grow personnel, including
low self-confidence, lack of interest, anxiety, &fear of rejection. It is analyzed that good
communication &a participative leadership style tend to encourage employee training
&development techniques, resulting in increased capacities (Dent,2020).
According to Dhir, &Chakraborty, (2021) defined that the main job of managers &leaders in
producing talented people is to encourage &educate them through various motivating strategies.
This may aid in the retention of personnel as well as the development of their efficiency.
Managers &leaders will utilize management styles to assist the organization maintain a healthy
workplace culture &improve employee morale with one another. There are various issues that
Kingfisher managers &leaders may confront, such as a lack of vision, which may lead to staff de
- motivation.
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To analyze the role of leaders &managers in development of employees within Kingfisher
organization
From the Kayani, Khan &Miry, (2021) revealed that some hypotheses that come up in defense of
this literature study are listed below. Maslow's hierarchy theory, for instance, established by
Abraham Maslow, this is the philosophy that inspires employees. Humans have a hierarchy of
wants, according to this theory, &they try to meet those needs &demands. This begins with five
requirements. All of those are physical requirements that are considered fundamental &are met
by management though employee compensation (Dhir &Chakraborty, 2021). The other really
want is certainty, which is defined as a strong support system, which may be translated into work
security. Then there are necessary requirements, which require a individual to be a valued
member of an organization.
The next level is ego, which is defined as the attainment of position &acknowledgment. Self-
esteem is boosted as a result of employment achievement. The final stage is self true existence,
which results in a person has met all of his or her requirements &has been focused on progress.
Leaders of the company need to adopt effective leadership styles so that leaders can effectively
manage their performance &improve the capabilities &efficiency of the talented staff members.
There are some leadership style which leaders need to implement like democratic Style, Most
leaders use this leadership style to ensure that they carry out their responsibilities effectively.
Representative democracy leaders have the ability to access data among their workforce on
anybody who affects their work duties. While making a final decision, Congressional democrats
seek input from their subordinates (Grubaugh. &Flynn, 2018). Company mainly hires people
with this type of leadership so that they may successfully demonstrate their innovation &grow.
In context of Laissez-faire style, it is analyzed that this style is based on the workforce's labor
&experiences, which may be beneficial in completing their daily tasks. Leaders that follow the
laissez faire approach are primarily concerned with the growth of their teams so that they may
successfully coach themselves &increase their skills. In case of Autocratic Style, it is analysed
that this style necessitated good planning, standards, processes, norms, &standards, all of which
had a strong influence on enterprises practises. Leaders that mainly choose an authoritative style
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make decisions on their own style while consulting or interfering with their team. All these three
leadership style are playing an prominent role &manage their performance &effectiveness in
order to improve the performance of their employees so that they can effectively improve their
talent (Hassi, 2019).
To examine the challenges comes in between while using staff motivation techniques by
leaders &managers in development of employees within Kingfisher working environment
Accordingly Golden, (2021) explained that If the previous paragraph demands are met by a
company's leaders &stakeholders, it may contribute to the attainment of organizational goals.
Furthermore, in the context of Kingfisher, executives of their activities in accordance, which may
eventually boost their motivation &keeping them for extended amounts of time inside an
enterprise? As a consequence, staff productivity can be increased, &a nice working atmosphere
will be created (Hidayat &Wulandari, 2020).
There are various obstacles which are facing by the leaders &managers that can provide the
adverse impact on the performance of the staff members &also reduce their morale.
Challenges are dangers that act as sticking points in the solution of an issue. One of the
challenges that company leaders &managers face are the high cost of replacements &retraining.
The management &the employees have a debate over how to learn new skills. Because the
company is so enormous, there are a lot of misunderstandings in between management
&employee, which leads to issues &high employee turnover (Kayani, &et. al.,2017). Managers
&leaders may find it difficult to make the optimal recruiting &selecting judgments. The line
managers are responsible for keeping in touch with employees on a regular basis so that they are
aware of any work concerns. These issues mainly exacerbated since the outbreak because
employees was unable to maintain communication more effectively, leading in a significant
degree of confusion about processes &initiatives. In order to improve the satisfaction of the
employees, company need to adopt the motivational techniques that can helpful to improve the
motivation level of the employees (McCaffery, 2018).
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Conceptual Model
Research methodology
Research methodology is considered as the most effective tool in research which is work as a
blue print &outline of the research. The research methodologies is considered as a technique is
mainly made up of elements that are considered as the foundation of the study &are capable of
acquiring the necessary data so that the investigator may complete the study &generate
acceptable findings. To manage the effectiveness of research report , it is necessary to focus on
the research strategy is also utilised the as an analytical tool. It also provides a pattern for
researchers to follow in order to fulfil the requirement of each research process. In order to
achieve superior results, the research incorporates a variety of relevant study approaches
(Messenger &Bloisi, 2020).
 Research approach: There are two types of research methods. These are essentially
induction &deduction approaches since they both aid in accomplishing the data analysis
goal &purpose. In this study, the researcher is employing a deductive strategy since it
aids in the collection of quantitative data, which leads to the acquisition of numerical
information, as well as the assessment of information &information. In order to conduct
this research, deductive research approach is considered.
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Talent
Management
Employee
Retention
Development of Employees
Staff -
Motivation
Techniques

 Data collection : Two alternative strategies are used to acquire data. There are two types
of data: main &secondary. Primary data is used in conjunction with surveys &tables to
provide primary data. Secondary data, such as reading materials, is used to obtain reliable
data &generate actual facts. The researcher is utilizing primary &secondary methods to
get more information for this inquiry. Secondary data is gathered by examining several
newspapers &magazines. This will be useful for learning more about a given topic in
depth. It's also provided as an existing literature, which may be utilized to learn about the
various writers &papers. Primary data is gathered in the form of a survey, which offers
numerical information (Miry, 2021).
 Research method : There are two types of research methods: quantitative &qualitative.
Both of them provide accurate &trustworthy data. However, in this study, the investigator
is using a quantitative approach, that allows them to obtain numeric data &achieve their
research goals &objectives in a shorter timeframe. In this study, a review of literature is
utilized to analyze various books & articles, & a survey questionnaire is employed to
conduct the survey (Rawstrone, 2020).
 Ethical issues : While conducting this investigation, the researcher is mindful of ethical
considerations. These ethics include maintaining the anonymity of participants'
responses, as well as keeping adequate records of information gathered &obtaining
proper consent from survey participants.
 Sampling : The technique of selecting relevant sources for data collecting is known as
sampling. In this investigation, a criteria sampling strategy was used. The requirement
sampling technique allows you to choose sample consisting of a set of pre-determined
criteria. The main motive of this research is to analyse the role of managers &leaders in
order to improve the development of the employees in the oirgansiation. Researcher is
using the criteria sampling approach. Probability sampling technique is utilised by the
researcher. The sample size used for this study is 50 participants. These are Kingfisher
plc's employees (Shum, Gatling &Shoemaker, 2018).
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Questionnaire
Name –
Contact –
Email ID –
1. Do you have understanding regarding talent management practices with in organisation.
 Yes
 No
2. According to you what is the importance of development of employees within business
environment.
 Improvement in performance
 Better handling of unexpected situations
 Retaining of employees
 Employee engagement
 All of the above
3. Do you think that leaders &manager play crucial role in order to enhance &improve
performance level of employees?
 Agree
 Disagree
4. As per your views, what is the crucial role of leaders &managers in development of
employees within Kingfisher organisation.
 Provide training
 Motivate employees
 Increase skills &capabilities
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 Employee development practices
 All of the above
5. Do you feel that company needs to have effective leaders &managers so that they can
improve staff development practices with in organisation
 Yes
 No
6. According to your views what are the challenges comes in between while using staff
motivation techniques by leaders &managers in development of employees within
Kingfisher working environment.
 Low self confidence
 Lack of interest
 Anxiety
 Fear of failure
 All of the above
7. Do you consider that company needs to successfully overcome with the issues or
challenges that come in between staff motivation techniques in order to improve business
performance or productivity?
 Yes
 No
8. Do you have any suggestion for the manger of Kingfisher organisation so that staff
development practices could be improved in order to increase capabilities of employees?
Apply appropriate analytical tools, analyse research findings &data.
Theme 1 – Understanding regarding talent management practices with in organisation.
9. Do you have understanding regarding
talent management practices with in
organisation.
Frequency
 Yes 45
 No 5
12

Interpretation –
On the basis of above pie chart an analysis &interoperation can be made that from a total
of 50 participates, 45 tend to have an understanding regarding talent management practices with
in organisation while only 5 participants were there who supposed to not have any effective
understanding about talent management practices with in organisation.
Theme 2 – The importance of development of employees within business environment.
10. According to you what is the
importance of development of
employees within business
environment.
Frequency
 Improvement in performance 10
 Better handling of unexpected
situations
13
 Retaining of employees 7
 Employee engagement 8
 All of the above 12
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Interpretation –
Based on the above drawn statistical diagram it has been that 10 respondents believes that
the improvement in the performance is the importance of development of employees within
business environment while 13 were tend to be in the favour of Better handling of unexpected
situations. Apart from this, it has been also seen &finds out that the 7 respondents were having a
thinking that the retaining of the employee is the main importance of development of employees
within business environment while 8 tend to support the employee engagement along with 12
others who were supported for all the above options.
Theme 3 – Leaders &manager play crucial role in order to enhance &improve performance level
of employees
11. Do you think that leaders &manager
play crucial role in order to enhance
&improve performance level of
employees?
Frequency
 Agree 48
 Disagree 2
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Interpretation –
It has been find out &analysed during the current study that the from a total selected
participants of the 50 people, 48 respondents tend to be agree on the fact that the leaders
&manager play crucial role in order to enhance &improve performance level of employees while
only 2 respondents who tend to disagreed with the statement that leaders &manager play crucial
role in order to enhance &improve performance level of employees.
Theme 4 – The crucial role of leaders &managers in development of employees within
Kingfisher organisation.
12. As per your views, what is the crucial
role of leaders &managers in
development of employees within
Kingfisher organisation.
Frequency
 Provide training 12
 Motivate employees 8
 Increase skills &capabilities 11
 Employee development practices 9
 All of the above 10
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Interpretation –
It has been interpreted &find out based on the above theme that the 12 participants
believes that providing of the training is the crucial role of leaders &managers in development of
employees within Kingfisher organisation where as 8 tend to be have favoured for the motivate
employees. Apart from this, it has been also seen &analysed that 11 participants have a feeling
the increase skills &capabilities is the crucial role of leaders &managers in development of
employees within Kingfisher organisation while 9 favoured for the employee development
practises whereas the other 10 respondents to seemed in favour for all the above.
Theme 5 – Company needs to have effective leaders &managers so that they can improve staff
development practices with in organisation
13. Do you feel that company needs to
have effective leaders &managers so
that they can improve staff
development practices with in
organisation?
Frequency
 Yes 47
 No 3
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Interpretation –
Based on the findings of current investigation, it has been analsysed that the 47
participants tend to believe that the company needs to have effective leaders &managers so that
they can improve staff development practices with in organisation while 3 respondents were
adopted for no option who are disagreed with the fact that company needs to have effective
leaders &managers so that they can improve staff development practices with in organisation.
Theme 6 – The challenges comes in between while using staff motivation techniques by leaders
&managers in development of employees within Kingfisher working environment.
14. According to your views what are the
challenges comes in between while
using staff motivation techniques by
leaders &managers in development of
employees within Kingfisher working
environment.
Frequency
 Low self confidence 10
 Lack of interest 8
 Anxiety 11
 Fear of failure 9
 All of the above 12
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Interpretation –
On the basis of the above drawn pie chart it has been seen that the 10 participants were
having a thinking that low self-confidence is challenges comes in between while using staff
motivation techniques by leaders &managers in development of employees within Kingfisher
working environment while 8 tend to be in support of the lack of interest. Apart from this, the 11
participants tend to have thinking that the anxiety is also a challenge comes in between while
using staff motivation techniques by leaders &managers in development of employees within
Kingfisher working environment while 9 seemed in support of fear of failure while 12 favoured
all the above written options.
Theme 7 – Company needs to successfully overcome with the issues or challenges that come in
between staff motivation techniques in order to improve business performance or productivity
15. Do you consider that company needs to
successfully overcome with the issues
or challenges that come in between
staff motivation techniques in order to
improve business performance or
productivity?
Frequency
 Yes 49
 No 1
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Interpretation
It has been reflected by the above drawn pie chart that the from the total of 50
participants 49 believes that company needs to successfully overcome with the issues or
challenges that come in between staff motivation techniques in order to improve business
performance or productivity while there was only 1 participant who opted for no option.
Theme 8 – Any suggestion for the manger of Kingfisher organisation so that staff development
practices could be improved in order to increase capabilities of employees
1. Do you have any suggestion for the manger of Kingfisher organisation so that staff
development practices could be improved in order to increase capabilities of employees?
Ensuring effective communication along with leading out participative nature of leadership are
effective suggestion for the manager of Kingfisher organisation so that staff development
practices could be improved in order to increase capabilities of employees.
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Communicate research outcomes in an appropriate manner for the intended audience
Source of communication
Use of the digital &online platforms such as the e-mails &other social media tools would
be made to communicate the key findings of the current investigation with the stakeholders that
comprises of the employees, managers, directors &other stakeholders of Kingfishers who are
associated &related with the talent management within this firm.
Communication of key research findings
The main analysis &key findings of the current study tends to comprise of the talent
management becomes a crucial part of every organisation in which a major &significant role is
played by leaders &managers to ensure development of the talented employees. Further, a
discussion about the importance of development of employees within business environment has
been also made which includes the Improvement in performance, Better handling of unexpected
situations, Retaining of employees &Employee engagement (Werner &Balkin, 2021).
Recommendation
Following recommendation can be made for the leaders &managers of Kingfisher
organisation to have better management of talent:
 Providing regular training that supports continuous learning &development of regular
skills &competence.
 Implicating use of participative leadership style that ensure proper involvement of all
employees thus leads to higher confidence &creativity level in employees.
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Reflection
Current study is very informative & knowledge for me that enhanced my understanding
about the concept of development of employees. Further, the making use of the positivisms
research philosophies tend to supports effective meeting of the set objective through supporting a
systematic & practical way of investigation. Further use of deductive approach is also effective
as it lead to better testing & scanning of facts to effectively meet the set objective. Along with
this, use of quantitative method & questionnaire by me within current study also support easy
collection &effective presentation of facts that leads to better achievement of set objectives.
I have successfully finished every other research work throughout this program, although I
am pleased to have been a participant of it. I am grateful for the chance to participate in this
research study, although with the help of this program, I have gained a better understanding of
succession planning for business owners, as well as the extra advantages of performance
management & I have concluded that expertise management methods are essential for each as
well as every strategic and long growth and achievement. I have communicated with individuals
and acquired acceptable data for my pilot study, and I have believe that effective communication
are my advantage, which I have employed correctly in this investigation.
I also have an impact on the intended audience and successfully engage in order to
development with them in order to obtain accurate and relevant data. I realised that self
discipline is one of my weaknesses and I have had a lot of trouble finishing each stage of the
project before time. I have learned how to do machine learning and apply it to a topic of interest
as a result of this assignment. This study assignment has taught me a variety of topic that will aid
me in my academics. I have determined that I am focus of research work, and if I am provided
the chance to do so in the coming, I would be thankful.
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Alternative research methodology
In order to improve the effectiveness of this report, researcher need to focus on the data analyse
&interpretation strategy. Researcher need to follow longitudinal studies, field experiments,
action research, & field studies are some of the alternative research methodologies referenced.
Three stages of the research cycle are defined after a characterization of the characteristics of
research: description, justification, &verification (Yang, Chen &Yang, 2020).
Implementation for the further research
The organisation uses &considers theoretical & also practical consequences in its study. The
research is based on the Kingfisher organisation .In order to retain the research's pragmatic
notion, the investigator used qualitative &quantitative research methods, as well as an inductive
&deductive approach. Researchers can utilise primary &secondary data to apply &assess
particular elements that they perceive to be affective consequences of the research in the
organisation using descriptive &inferential statistics. For the further research study, researcher
can target more people &also analyse the point of view in context of their self satisfaction for
their job.
CONCLUSION
On the basis of current study, a conclusion can be made that the Further, it has been also
reviewed &find out that a crucial role of leaders &managers in development of employees within
an organisation consists of Provide training, Motivate employees, Increase skills &capabilities
&Employee development practices. Further, it has been also summarized that various challenges
comes in between while using staff motivation techniques by leaders &managers in development
of employees which includes Low self-confidence, Lack of interest, Anxiety &Fear of failure.
Finally, it has been concluded that effective communication &participative leadership style tend
to support staff development practices that would lead to increase capabilities of employees.
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REFERENCES
Books and Journals
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cloud computing in the relationship between talent management and competitive
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Dent, M., 2020. The management and leadership of support workers. Support Workers and the
Health Professions in International Perspective: The Invisible Providers of Healthcare,
p.59.
Dhir, S. and Chakraborty, T., 2021. Does the perceived efficiency of the HR department matter
in influencing satisfaction and employee performance?. International Journal of
Productivity and Performance Management.
Grubaugh, M.L. and Flynn, L., 2018. Relationships among nurse manager leadership skills,
conflict management, and unit teamwork. JONA: The Journal of Nursing
Administration, 48(7/8), pp.383-388.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context. International Journal of Contemporary Hospitality Management.
Hidayat, N. and Wulandari, F., 2020.THE IMPACT OF LEADERSHIP BEHAVIOR ON
SCHOOL PERFORMANCE. JurnalCakrawalaPendidikan, 39(3), pp.493-506.
Kayani, M.B., Khan, S., Zafar, A., Mehboob, M. and Aksar, M., The Impact of Perceived Threat
of Covid 19 on Doctors Retention with Moderation of Proactive Personality and
Emotional Resilience.
Lu, J., Laux, C. and Antony, J., 2017. Lean Six Sigma leadership in higher education
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McCaffery, P., 2018. The higher education manager’s handbook: Effective leadership and
management in universities and colleges. Routledge.
Messenger, H. and Bloisi, W., 2020. Experience, skill and competence: boundary spanning
capabilities for leadership and management of transnational education. In Leadership
Strategies for Promoting Social Responsibility in Higher Education. Emerald
Publishing Limited.
Miry, N.S., 2021. Factors That Influence Nonprofit Sector Employees’ Motivation: A Case
Study from Egypt.
Rawstrone, A., 2020. leadership: progression–monitoring staff: In progress. Nursery World
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Shum, C., Gatling, A. and Shoemaker, S., 2018. A model of hospitality leadership competency
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Werner, S. and Balkin, D.B., 2021. Strategic Benefits: How Employee Benefits Can Create a
Sustainable Competitive Edge.
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Yang, K.J., Chen, S.H. and Yang, C.C., 2020.Establishment and applications of quality
management system for service industries. International Journal of Financial,
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