Leaders & Managers and Development of Talent at Kingfisher plc

This report investigates the role of leaders and managers in the development of talented employees within the business environment, focusing on Kingfisher plc. It aims to determine the concept and importance of employee development, analyze the specific roles of leaders and managers in the Kingfisher organization, and examine the challenges encountered when using staff motivation techniques. The research employs a deductive approach, utilizing both primary and secondary data collection methods, including literature reviews and surveys. Key findings are based on established theories such as Maslow's hierarchy of needs, and different leadership styles including democratic, laissez-faire, and autocratic approaches. The report also addresses challenges such as high replacement costs, communication issues, and difficulties in recruitment, highlighting the importance of effective communication and motivational techniques in fostering employee satisfaction and retention.

Unit Number and Title Unit 11 – Research Project
Project Title Portfolio Including Project Proposal & Ethics Form (Part 1)
Project Report (Part 2)
1

Impact of staff motivation
techniques on retention of
talented employees
2

Table of Contents
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................6
Conceptual Model........................................................................................................................9
Research methodology.....................................................................................................................9
Apply appropriate analytical tools, analyse research findings &data........................................12
Communicate research outcomes in an appropriate manner for the intended audience............20
Reflection.......................................................................................................................................21
Alternative research methodology.............................................................................................22
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................23
3

Title - Role of leaders &managers in development of talented employees
INTRODUCTION
In this fact running globe, organisations are taking appropriate steps in order to improve the
effectiveness of their leaders &managers so that all the leaders &managers can effectively
provide their best contribution in the development of the employees. It is analysed that leaders
&managers both are responsible to improve the capabilities of their employees. (Abu-Darwish
&et. al., 2021). Long-term economic durability is becoming the primary issue of all sectors, thus
there is requirement to concentrate more emphasis on company's current leaders &managers,
which could also fully support all of the organization's activities. The hospitality business is
linked to the service sector, &also the two industries collaborate to meet all of business
customers' &buyers' needs, resulting in a higher profit margin. Managers &leaders are primarily
concerned with implementing effective managerial &leadership styles in their businesses so that
they can also effectively manage operations &improve the business' reputation. The primary
concern of this research is to focus on the leaders & managers role of the Kingfisher plc which is
most famous British multinational organisation that deals in retaining industry? This organisation
established in the year 1982 &headquarters of this organisation established in London, UK. The
main motive of this study is to analyse the role of leaders &managers &determine the applying
various classification ideas &management positions to distinctive leadership styles. Various
leadership &marketing techniques also examine the project's primary focus &the impact of micro
&macro environment on the company's current management &leadership structure so that
company can easily remove all the challenges &motivate their staff members.
Aim: “To determine the role of leaders &managers in development of talented employees within
business environment. A study on Kingfisher plc.”
Research objective -
 To determine the concept &importance of development of employees within business
environment.
 To analyse the role of leaders &managers in development of employees within
Kingfisher organisation.
4

 To examine the challenges comes in between while using staff motivation techniques by
leaders &managers in development of employees within Kingfisher working
environment.
Research questions –
What is the importance of development employees and discuss about the role of leaders and
managers in order to motivate the staff members?
5

LITERATURE REVIEW
To determine the concept &importance of development of employees within business
environment
According to Abu-Darwish, Al-Kasasbeh &Al-Khasawneh, (2021) , revealed that employee
development refers to increasing the amount of dedication, ingenuity, &power held by firm
personnel. It is critical to establish personnel in order for organizations to fulfill its aims &goals.
It also aids in increasing staff effectiveness. There's certain ways that may be used to improve the
development of the employees. These offer chances for advancement, as well as learning &
development. It is determined that it is necessary to focus on the business environment so that
company can effectively improve the effectiveness &performance of the employees.. it can be
analyzed that leaders &managers play a crucial role in the development of people inside an
organization &provides training, motivating staff, increasing skills &capacities, &implementing
employee training &development methods. Furthermore, it has been highlighted that numerous
obstacles arise when leaders &managers use staff motivation tactics to grow personnel, including
low self-confidence, lack of interest, anxiety, &fear of rejection. It is analyzed that good
communication &a participative leadership style tend to encourage employee training
&development techniques, resulting in increased capacities (Dent,2020).
According to Dhir, &Chakraborty, (2021) defined that the main job of managers &leaders in
producing talented people is to encourage &educate them through various motivating strategies.
This may aid in the retention of personnel as well as the development of their efficiency.
Managers &leaders will utilize management styles to assist the organization maintain a healthy
workplace culture &improve employee morale with one another. There are various issues that
Kingfisher managers &leaders may confront, such as a lack of vision, which may lead to staff de
- motivation.
6

To analyze the role of leaders &managers in development of employees within Kingfisher
organization
From the Kayani, Khan &Miry, (2021) revealed that some hypotheses that come up in defense of
this literature study are listed below. Maslow's hierarchy theory, for instance, established by
Abraham Maslow, this is the philosophy that inspires employees. Humans have a hierarchy of
wants, according to this theory, &they try to meet those needs &demands. This begins with five
requirements. All of those are physical requirements that are considered fundamental &are met
by management though employee compensation (Dhir &Chakraborty, 2021). The other really
want is certainty, which is defined as a strong support system, which may be translated into work
security. Then there are necessary requirements, which require a individual to be a valued
member of an organization.
The next level is ego, which is defined as the attainment of position &acknowledgment. Self-
esteem is boosted as a result of employment achievement. The final stage is self true existence,
which results in a person has met all of his or her requirements &has been focused on progress.
Leaders of the company need to adopt effective leadership styles so that leaders can effectively
manage their performance &improve the capabilities &efficiency of the talented staff members.
There are some leadership style which leaders need to implement like democratic Style, Most
leaders use this leadership style to ensure that they carry out their responsibilities effectively.
Representative democracy leaders have the ability to access data among their workforce on
anybody who affects their work duties. While making a final decision, Congressional democrats
seek input from their subordinates (Grubaugh. &Flynn, 2018). Company mainly hires people
with this type of leadership so that they may successfully demonstrate their innovation &grow.
In context of Laissez-faire style, it is analyzed that this style is based on the workforce's labor
&experiences, which may be beneficial in completing their daily tasks. Leaders that follow the
laissez faire approach are primarily concerned with the growth of their teams so that they may
successfully coach themselves &increase their skills. In case of Autocratic Style, it is analysed
that this style necessitated good planning, standards, processes, norms, &standards, all of which
had a strong influence on enterprises practises. Leaders that mainly choose an authoritative style
7

make decisions on their own style while consulting or interfering with their team. All these three
leadership style are playing an prominent role &manage their performance &effectiveness in
order to improve the performance of their employees so that they can effectively improve their
talent (Hassi, 2019).
To examine the challenges comes in between while using staff motivation techniques by
leaders &managers in development of employees within Kingfisher working environment
Accordingly Golden, (2021) explained that If the previous paragraph demands are met by a
company's leaders &stakeholders, it may contribute to the attainment of organizational goals.
Furthermore, in the context of Kingfisher, executives of their activities in accordance, which may
eventually boost their motivation &keeping them for extended amounts of time inside an
enterprise? As a consequence, staff productivity can be increased, &a nice working atmosphere
will be created (Hidayat &Wulandari, 2020).
There are various obstacles which are facing by the leaders &managers that can provide the
adverse impact on the performance of the staff members &also reduce their morale.
Challenges are dangers that act as sticking points in the solution of an issue. One of the
challenges that company leaders &managers face are the high cost of replacements &retraining.
The management &the employees have a debate over how to learn new skills. Because the
company is so enormous, there are a lot of misunderstandings in between management
&employee, which leads to issues &high employee turnover (Kayani, &et. al.,2017). Managers
&leaders may find it difficult to make the optimal recruiting &selecting judgments. The line
managers are responsible for keeping in touch with employees on a regular basis so that they are
aware of any work concerns. These issues mainly exacerbated since the outbreak because
employees was unable to maintain communication more effectively, leading in a significant
degree of confusion about processes &initiatives. In order to improve the satisfaction of the
employees, company need to adopt the motivational techniques that can helpful to improve the
motivation level of the employees (McCaffery, 2018).
8

Conceptual Model
Research methodology
Research methodology is considered as the most effective tool in research which is work as a
blue print &outline of the research. The research methodologies is considered as a technique is
mainly made up of elements that are considered as the foundation of the study &are capable of
acquiring the necessary data so that the investigator may complete the study &generate
acceptable findings. To manage the effectiveness of research report , it is necessary to focus on
the research strategy is also utilised the as an analytical tool. It also provides a pattern for
researchers to follow in order to fulfil the requirement of each research process. In order to
achieve superior results, the research incorporates a variety of relevant study approaches
(Messenger &Bloisi, 2020).
 Research approach: There are two types of research methods. These are essentially
induction &deduction approaches since they both aid in accomplishing the data analysis
goal &purpose. In this study, the researcher is employing a deductive strategy since it
aids in the collection of quantitative data, which leads to the acquisition of numerical
information, as well as the assessment of information &information. In order to conduct
this research, deductive research approach is considered.
9
Talent
Management
Employee
Retention
Development of Employees
Staff -
Motivation
Techniques

 Data collection : Two alternative strategies are used to acquire data. There are two types
of data: main &secondary. Primary data is used in conjunction with surveys &tables to
provide primary data. Secondary data, such as reading materials, is used to obtain reliable
data &generate actual facts. The researcher is utilizing primary &secondary methods to
get more information for this inquiry. Secondary data is gathered by examining several
newspapers &magazines. This will be useful for learning more about a given topic in
depth. It's also provided as an existing literature, which may be utilized to learn about the
various writers &papers. Primary data is gathered in the form of a survey, which offers
numerical information (Miry, 2021).
 Research method : There are two types of research methods: quantitative &qualitative.
Both of them provide accurate &trustworthy data. However, in this study, the investigator
is using a quantitative approach, that allows them to obtain numeric data &achieve their
research goals &objectives in a shorter timeframe. In this study, a review of literature is
utilized to analyze various books & articles, & a survey questionnaire is employed to
conduct the survey (Rawstrone, 2020).
 Ethical issues : While conducting this investigation, the researcher is mindful of ethical
considerations. These ethics include maintaining the anonymity of participants'
responses, as well as keeping adequate records of information gathered &obtaining
proper consent from survey participants.
 Sampling : The technique of selecting relevant sources for data collecting is known as
sampling. In this investigation, a criteria sampling strategy was used. The requirement
sampling technique allows you to choose sample consisting of a set of pre-determined
criteria. The main motive of this research is to analyse the role of managers &leaders in
order to improve the development of the employees in the oirgansiation. Researcher is
using the criteria sampling approach. Probability sampling technique is utilised by the
researcher. The sample size used for this study is 50 participants. These are Kingfisher
plc's employees (Shum, Gatling &Shoemaker, 2018).
10

Questionnaire
Name –
Contact –
Email ID –
1. Do you have understanding regarding talent management practices with in organisation.
 Yes
 No
2. According to you what is the importance of development of employees within business
environment.
 Improvement in performance
 Better handling of unexpected situations
 Retaining of employees
 Employee engagement
 All of the above
3. Do you think that leaders &manager play crucial role in order to enhance &improve
performance level of employees?
 Agree
 Disagree
4. As per your views, what is the crucial role of leaders &managers in development of
employees within Kingfisher organisation.
 Provide training
 Motivate employees
 Increase skills &capabilities
11

 Employee development practices
 All of the above
5. Do you feel that company needs to have effective leaders &managers so that they can
improve staff development practices with in organisation
 Yes
 No
6. According to your views what are the challenges comes in between while using staff
motivation techniques by leaders &managers in development of employees within
Kingfisher working environment.
 Low self confidence
 Lack of interest
 Anxiety
 Fear of failure
 All of the above
7. Do you consider that company needs to successfully overcome with the issues or
challenges that come in between staff motivation techniques in order to improve business
performance or productivity?
 Yes
 No
8. Do you have any suggestion for the manger of Kingfisher organisation so that staff
development practices could be improved in order to increase capabilities of employees?
Apply appropriate analytical tools, analyse research findings &data.
Theme 1 – Understanding regarding talent management practices with in organisation.
9. Do you have understanding regarding
talent management practices with in
organisation.
Frequency
 Yes 45
 No 5
12