Comprehensive Analysis of Leadership and Management at Kingfisher plc

This report provides a comprehensive analysis of leadership and management practices within Kingfisher plc, a British multinational retail organization. It begins by defining the roles of leaders and managers, highlighting their distinct characteristics and responsibilities in achieving organizational goals. The report then explores the functions of managers, including providing direction, focusing on employees, and executing the company's vision. It also delves into various situational contexts where leadership and management are crucial, such as handling employees, problem-solving, and decision-making. Furthermore, the report examines different leadership approaches, including contingency theory, situational theory, and system theory, evaluating their strengths and weaknesses in diverse organizational scenarios. The report emphasizes the importance of operational management in achieving business objectives and discusses factors within the business environment that impact operational management and decision-making by leaders and managers. The report concludes by summarizing key findings and recommendations for effective leadership and management within Kingfisher plc.

MANAGEMENT
AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Roles of leader and characteristics of manager.................................................................1
P2 Role of leader and function of manager on various situational context............................3
P3 Several approaches of leadership......................................................................................4
M1...........................................................................................................................................7
M2...........................................................................................................................................7
D1...........................................................................................................................................7
TASK2.............................................................................................................................................7
P4 Key approaches to operation management and role which leaders and managers fulfil. .7
P5 Value and significance of operational management in achieving business objectives.....8
P6 Factors within business environment that impacts operational management and decision
making by leader and manager...............................................................................................9
M3.........................................................................................................................................10
M4.........................................................................................................................................10
D2.........................................................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and operations of a business basically includes planning and execution of
strategies or systems to build corporations work properly. It involves various ongoing activities
and business operations in production of value for all stakeholders. The intended output of such
procedures is to harvest value from assets owned by enterprise. It is necessary to improve value
of company as well as create to stabilize income and continue increase in success (Ashby, Leat
and Hudson-Smith, 2012). This report is based on Kingfisher plc which is British multinational
retaining organisation. It's headquarters are in London with regional offices located across
United Kingdom and Ireland. It was founded around the year of 1982 by buyout of British
Woolworth chain by Paternoster Stores Ltd. This firm deals in home improvement products like
tools, appliances, furnishings, hardware and garden supplies or plants. The roles of leader and
function of manger in different situations using various leadership approaches as per requirement
of organisation will mentioned in this assignment. Importance of operational management to
attain objectives and goals of business are also described.
TASK 1
P1 Roles of leader and characteristics of manager
Leader:- It can be explained as that individual who have that ability or skill to get work
done through staff members to complete targets of company. They have an essential duty to
motivate their sub-ordinates by applying appropriate models of leadership. It is necessary for to
build regular and healthy conversation with workers to provide proper detailed knowledge about
tasks or projects. It is important to conduct various kind of events in correct manner to generate
desired outcomes on regular basis (Ashutosh and et. al., 2016).
Roles of leader Vision:- Leaders have this capability and efficiencies to create unique as well as
innovative visions to improve productivity or profitability of an organisation. It will
results in enhancing growth of company by increasing goodwill in market. Kingfisher plc
have to make more effective and growth building targets to work on them for grabbing
more market share.
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 Inspiration and conversation:- They have an important to duty to inspire the staff
members by their own creative and effective methods. It is essential to encourage people
for enhance their regular outcomes.
 Ability to challenge:- Leaders generally have leadership quality from their birth as well.
And they have to make some of innovative strategies or policies to attain different goals
or objectives of company. They can accept the challenges of implemented techniques and
prove them correct by putting proper efforts and gain desired targets (Chowdary and
George, 2011).
Manager:- It can be described as that person who have an ability to mange all the activities as
well as events to complete a specific projects of organisation on daily basis. It is necessary for
Kingfisher plc to appoint a kind of manager who is able to do management of desired activities
which should be organised on regular basis.
Functions of manager Provide correct direction:- It is duty of manager to render right direction to workers so
that they will their work in appropriate manner. It is necessary to generate daily outputs
in proper way to facilitate completion of any project or event as desired (Cochran, Cox
and Kharoufeh, 2011). Focussed to employees:- It is responsibility of a manger to look after various kind of
issues or problems of employees to solve them. This is necessary to sort out their
difficulties regularly to attain their desirable performance as form of creating appropriate
outcomes.
 Execution of vision:- Manager have to execute the plan for attaining targeted objectives
in form of different activities or events to improve growth of Kingfisher plc.
Comparison between manager and leader
MANAGER LEADER
 Mangers have render proper
information to workers about
implemented policies and give
directions to perform.
 They need to make appropriate
conversation about strategies and
motivate employees to enhance
performance on correct way.
 They need to create various ideas for  Leaders plays an important duty to
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expanding productivity of a an
enterprise.
concentrate personal as well as
professional growth in career.
 They have roles to build effective
planning for organising several
procedures in organisation.
 They have to fulfil duty to encourage
their sub ordinates to improve
performance for generate better
outputs.
P2 Role of leader and function of manager on various situational context
Any organisation have to recruit mangers and leaders carrying well qualified with
experienced abilities. This is significant because employees need proper direction along with
detailed information about strategies which are implemented (Crevier, Cordeau and Savard,
2012). And these details are rendered by manager and leaders to their sub ordinates only.
Kingfisher need to appoint such people who are able to provide proper knowledge as well as
direction to workers to perform and create better outcomes. It is also mandatory to make an
effective or efficient plan to execute by organising, directing, cooperating and controlling for
fulfilling several targets of firm to gain objectives.
For doing proper planning they have to forecast the need of raw materials , machinery in
its current conditions and manpower available in an enterprise to organise various essential
activities to complete a particular project. Manager have task to plan execute the things in
company as usual but leaders need to create unique or innovative strategies by which they can
enhance productivity of organisation and attain growth of employees as well as company. There
different situations arises in firms according to which they have to make solutions for them by
analysing reasons. Many of conditions which are generally occurred in company are given
below:
Handling employees:- It is necessary to allocate different kind of tasks or procedures to
worker as per their efficiencies and abilities (Davidson and Olsen, 2013). By this, they are able
to perform their tasks properly and enhance their productivity as well. Kingfisher plc need to
maintain healthy environment for employees by allotting them appropriate task as per their field
of expertise to work peacefully.
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Problem solving:- Manager and leader have to roles or responsibility to solve various
kind of issues or problems of employees so that it does not impacts negatively. It is very obvious
that there are people of from different cultures or religions are working together have dissimilar
thoughts and views about anything. Then, sometimes it will create some misunderstanding or
several issues which may affect the performance output of them. Now, managers of Kingfisher
plc have to observe these threats and solve them immediately in correct way so that it will not
harm regular outcomes of an individual in company.
Strategies and policies:- Different kind of enterprises have their own strategies and rules
as per their production desires for their core product or service (De Roover, 2017). These
regulations can build a particular business environment of every organisation. Kingfisher plc
have to modify or change certain policies as per changing trends of market because people adopt
current fashion very quickly.
Decision making:- It is very common that everything should be done in an organisation
by making proper decision making for any purpose. Sometimes, it is observed that various
conditions demands different criteria for organising dissimilar events. For this, Kingfisher plc
have to make various types of different decisions as per desires of specific current circumstances
of company.
P3 Several approaches of leadership
There are different types of leadership approaches having their own criterion and impacts
on various situations or scenario of an organisation. Every single model or theory have its own
dissimilar positive or negative effect on several conditions of an enterprise. It is mandatory for
leaders and managers to first analyse their various impacts on current circumstances of company.
After that it will become easy to implement most appropriate leadership theory or other
approaches to face the current situation of Kingfisher plc. Some of them are described below:
Contingency theory of leadership:- It can be defined as Fieldler's theory which seems
to lack of flexibility and believed that leaders are naturally fixed in criteria to handle various
situations. If in case they are unable to solve issues then firms have to change the leaders (Ellis
and et. al., 2016.). This model support to solve various problems in different conditions by
utilising several techniques by managers. This approach may involve some of components which
are as follows:
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 Task Structure:- There are several kind of structure of procedures or events for
completing particular project in given scenario of an organisation. Every task has its
own composition to fulfil requirements of specific target which is needed to attain goals
of company. Leader and employee relations:- It is mandatory to establish a healthy relation between
leader and staff members so that they are bale to perform their tasks properly. This can
be done trough maintaining several conversations between them to build appropriate
cooperation amongst them (Glasstone and Sesonske, 2012). A healthy coordination is
very essential to organise various activities or procedures to complete desirable targets
successfully.
 Positioning power:- It can be defined as the kind of authority and power of leader to
make several decisions or take actions against issues creating by workers. This can be
explained the policy of rewarding people for their excellent performance as incentives
or compensations. It may also included punishing employees for their improper
behaviour.
Situational theory of leadership:- It was primarily proposed by thinker Hershey
Blanchard and it is focussed on kind of support for direction and socio-economic. It is all about
the level of maturity of follower of leader in particular situation (Golicic and Smith, 2013). It is
important to know about appropriate theory to be apply in specific condition. It has some of
levels which are explained as follows:
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(Source: Contingency and Situational Approaches, 2013) Coaching:- This level includes high risk or low relationship behaviour. It is mandatory
for superior to provide correct orders and specific direction with convey appropriate
method of working to expand outcomes. Counselling:- It is all about the style of high task or high relationship behaviour for
encouraging two way effective communication (Greene and et. al., 2014.). It will help in
building confidence of employees along with control their activities by correct decision
making. Directing:- It is defined as theory of high relationship and low task behaviour. This will
propose strategy of sharing the ideas between superior as well as sub ordinates to make
proper decisions.
 Delegating:- This term will consider style of low relationship or low task behaviour. It is
defined as to provide some right to worker by leaders to take specific and small decisions
related to their performance.
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Illustration 1: Contingency-and-situational-approaches

System theory of leadership:- This theory of leadership can be described as
combination of various sub- systems in organisation (Hill, 2012). It is essential to allocate
various resources like raw material, equipments and manpower to every single task of particular
system in company.
M1
Generally, leaders tend to have charismatic personalities who are regularly positive and
focussed in ensuring workers to understand vision and embrace it. Manager have criteria to tell
workers for agree with their decisions and work on it. Both of them have various theories and
models to apply as per demand of different situations.
M2
There are various kin do approaches having their strengths and weakness which are
utilised by managers and leaders. Then it is necessary for them to first analyse the strong and
weak point of these models in respect to current conditions and then apply the appropriate one
for attaining desired outputs.
D1
Every approach of leadership have different impacts on various dissimilar situations.
Then it is compulsory to first analyse all negative and positive effects of specific theory on
particular condition before implementing it in company. It is important to apply most accurate
leadership theory to attain better results of it in order to given scenarios (Hoyos, Morales and
Akhavan-Tabatabaei, 2015).
TASK2
P4 Key approaches to operation management and role which leaders and managers fulfil
Management and operations have that criteria to organise different kind of procedures to
complete desired targets in company. Kingfisher plc have to focus on aspects of this department
to conduct them in proper manner to achieve objectives. It includes to fore cast availability of
resources like raw material and manpower to allocate them mandatory tasks or events. Six sigma
can be applied in Kingfisher plc which is given below:
Planning:- This term can be described as to make blue print document in which all the
activities are mentioned in sequence with their proper criteria to organising to generate
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outcomes. It is role of manager to build an effective as well as efficient plan which provide help
to execute any event properly. It will support to reduce negative affects and expand better profits.
Organising:- This term is considered as second step after planning to apply that plan by
allocating desirable activities and sources to staff members as per field of their expertise (Hugos,
2018). This will facilitate to workers to perform more efficiently without having stress and able
to create better outputs on regular basis.
Directing:- It can be defined as to provide correct direction of working through
appropriate methods or techniques. It will helps in generating better outcomes of employees
which may attain desired targets of an organisation.
Staffing:- This term refers to do recruitment of well qualifies, skilful, capable and
experiences person for specific designation of company. It is necessary to hire those candidates
who are able to complete the roles and responsibilities of particular designation after
appointment and render profits to firm.
Coordinating:- Firms have to establish healthy relations between all staff members
because it will reflects in its outcomes. There are various departments inn specific organisation
which are needed to maintain proper cooperation amongst them. It is due to the fact that, their
performance outputs are inter linked and dependent on each other to gain targets as whole of an
enterprise.
Controlling:- It is also necessary to control different procedures which are ongoing in
regular basin to complete daily targets of it. It is essential to reduce wastage of resources and
utilise them at desired departments for attaining effective outcomes through projects and targets
of company (Jørgensen and Zaccour, 2012).
Lean production:- This term can be described as top observe and determine the wastage of
resources in company to control it. Because saved sources can be utilised in most desirable
places to gain goals and objectives of company in proper way. It will save amount of money as
well which may used in other aspects of Kingfisher plc to enhance productivity and profitability.
P5 Value and significance of operational management in achieving business objectives
Operational management is an essential prospect to organise different procedures and
tasks in correct way. This will facilitate to generate more productivity as well as profitability
through enhancing regular outcomes of employees. Everything should be conducted in
appropriate manner that are able to gain various desired objectives or targets of an organisation.
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SIGNIFICANCE OF MANAGEMENT AND OPERATION Optimum utilisation of available resources:- It is necessary to make sure that there must
an optimum utilisation of resources to generate maximum outcomes from it. It may
involves financial, natural and many other sources which are required in completing tasks
(Mitsuo and et. al., 2014). Coordination between different departments:- Cooperation between various departments
is necessary because their targets to be achieved are inter linked and connected to single
objective of an enterprise. Better relationship between employer and employee:- It is important build an effective
and healthy relationship of employee and employer to work together efficiently. This will
facilitate to perform easily and create better outcomes.
 Profit motive and client satisfaction:- They have mandatory reason to build trust factor
amongst customers to make them loyal for particular product. It will help in generating
better profits for a company.
There are various kind of importance which are gained by management and operations criteria to
conduct necessary activities as well as procedures of Kingfisher plc .this will create better
profitability and productivity of organisation and attain growth of business.
P6 Factors within business environment that impacts operational management and decision
making by leader and manager
There are several elements in business environment which have an impact on operational
management of Kingfisher plc. These factors are necessary to considered by managers and
leaders to making any decision more effectively as well as efficiently (Muller, Comm and Vault,
2014). Some of these components are as follows:
Sustainability:- It is important to focus on completing desired objective and goals of an
organisation while making decisions. They also have to concentrate on development of
professional as well as personal growth in career.
Corporate social responsibility:- It is mandatory to fulfil corporate social responsibility
by conducting certain campaigns and activities for welfare of society. It will help in improving
client interaction and enhance image of brand in front of people. This will results in boosting up
profitability of company.
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