Comprehensive HRM Report: Kingfisher Plc, Employment and Development

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within Kingfisher Plc, a multinational retail organization. It begins by outlining the core purposes and functions of HRM, emphasizing the importance of human resources in achieving organizational goals, and detailing the role of HRM in recruitment, selection, communication, and issue resolution. The report then explores human resource planning, including assessing current resources, forecasting demand and supply, and aligning these to create an effective action plan. Further, it assesses the current state of employment relations in the service industry, focusing on maintaining good employee relations and fostering a diversified workforce. The impact of employment laws, such as the Employment Relations Act 2004 and the Equality Act 2010, on HRM at Kingfisher Plc is also examined, along with the creation of job descriptions, the comparison of selection processes across various service industries, and the contribution of training and development activities to organizational success. The report concludes with a summary of key findings and recommendations for optimizing HRM practices within Kingfisher Plc.

Human Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Purpose and functions of HRM........................................................................................3
1.2 Human resource plan........................................................................................................4
TASK 2............................................................................................................................................6
2.1 Assess the current state of employment relations in a selected service industry.............6
2.2 Impact of employment law on the management of human resources of Kingfisher PLC.7
TASK 3............................................................................................................................................8
3.1 Job description and person specification for Kingfisher Plc............................................8
3.2 Compare different selection processes of various servise industruies business...............9
TASK 4..........................................................................................................................................11
4.1 Contribution of training and development activities......................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
In an organization there are different resources which are utilized which are financial and
non-financial in nature. Among all the distinct assets human resources is the most important one
as it contributes maximum in carrying out the day to day business operations. If in an
organization, the quality of work force is good than its success its assured to a great extent as
than it is only affected by the external factors on which the management has no control
(Armstrong and Taylor, 2014). Kingfisher Plc is a british based multinational retail organsiation
which provides largets home developemnt products. It has got a number of storse across differnt
countries due to which this is more important for tehm to manage teir human resourse managent.
The following report will talk about the different roles and functions that are performed by the
human resource department in the refereed organization. It will also discuss the distinct methods
of selections which can be utilizes in order to attract people to apply for the job. Through this
report learner will also get knowlege of the different emloyment law, recruitment learning as
how they are provieded to an individual in servise industry. Thereafter, the given text will also
discuss the factors through which this division contributes in the profitability of firm by
participating in the decision making.
TASK 1
1.1 Purpose and functions of HRM
Human resource management in Kingfisher plc works with a specific end goal to put
correct individuals into the correct job, and ensure that managers meet the association's
objectives. People are the core asset of an association as if they are not there than, all business
capacities like operating on machines, delivering customer services etc. can not be carried out
effectively. It is also said that people and their potential are important to drive an association. In
an organisation changes are made on the continuous basis and hence need to be managed
properly. Department of HRM deals with the administration of employees that they are well
managed and no issue arises at work place that can hinder the continuity of various operations. It
is responsible for going up against individuals into the association, helping them with their work,
settling every one of the issues emerging, and remunerating them (Boxall and Purcell, 2011).
Keeping in mind the end goal to boost the authoritative efficiency, it is vital to deal with person's
capacities and time. Then again, the human asset administrators in bigger association will sort

out the HRM assignments and report specifically to the CEO. The division of HR administration
works to guarantee that administration bargains adequately with everything concerning the
general employee resource of the association,development of employees, and dealing with the
interaction between the top management and the representatives. HRM ensures that timely
changes are brought in the organisation so that competition is faced with higher efficiency and
resources are utilised to their maximum capacity. Apart from this it is also given care by the
same division that employees do not resist the modification by communicating them properly
through which they are made aware about the advantages that are associated with the same
change. This way there are a number of functions which are performed by human resource in
Kingfisher plc and some of them are discussed below:
Recruitment and selection – To perform the job or delver services to client’s kingfisher
airlines demand quality and skilled employees which are made available by the department of
HR. it by performing the function of selection attracts applicants to app for different jobs and as
per the requirement does the recruitment. It is a complex process that needs to be started on time
as only than the continuity in the operations can be maintained (Beardwell and Thompson,
2014).
Communication – to carry out the various operations it is important that the right
message is conveyed to the right person on the correct time. This duty is performed by the
human resource management division of kingfisher as it ensures the delivery of appropriate
message to the work force.
Resolving different issues – In a big organization like Kingfisher diversity I employees is
high. They are from different cast creed and culture which makes it difficult to maintain
coordination among them. Issues keeps on taking place due to differences in the interest and
views and in that case department of human resource plays a very important role as hey work
towards solving these issues as early as possible so that it does not effect to the organizations
performance (Bratton and Gold, 2012). Apart from this to resolve the issues on time is more
important to maintain good working conditions as this also helps in reducing total employee
turnovers.
1.2 Human resource plan
Human resource planning is a on going process through which it is identified that how
much employees will be required in future so that accordingly planning can be done. For

kingfisher plc it is of great importance that strategic planing is done so that they can reduce total
employee turnovers and can enhance the skills and efficiency of existing staff. There are
different factors that has their direct impact over the planning of human resource like the
surroundings and the other major internal factors (Brewster and Hegewisch, 2017). There are
different steps that are taken in the process of human resource planning which are discussed
below in detail.
Assessing human resource - It is the first step that is utilized in the referred organization
and also in other business entries in case when the management does not want to take the risk of
loss. Capacities of different employees are assessed so that the same can be compared with the
desired level. It is checked that weather the work done by different staff members are
accomplishing the goals of their concerned department or not.
Demand forecast – In order to maintain continuity in the work force it is required that
future demand of personnel is predicted in advance so that the possible vacant positions can be
filled without effecting the operations. The current level of employees are compared with that of
required in the coming time and accordingly the demand is calculated.
Supply forecast – Once the demand is calculated the next step is to check the supply of
same so that all the future requirement of human resource of Kingfisher plc can be met. Under
the process of supply forecasting it is determined that how much availability of work force will
be there. There are a number of option from where the need of personnel can be fulfilled like
going for internal or external sources. Each one of them are chosen on the basis of job
requirement and other related options.
Matching demand and supply – In order to avoid the waste cost it is important that over and
less employee situation is avoided at the work place. It is done by comparing both demand and
supply of work force through which the situation of equilibrium is established where neither
company suffers loss due to unavailability and nor incur any cost due to excessive staff which is
not actually required.
Action plan – It is the final step that is taken while planning the human resource management
plan. Practical actions are taken at this step. After getting the requirement of the particular
situation, process of training, developed recruitment selection etc. is conducted so that goals of
organisation are effectively utilised wit the different available resources. Much planning is done

at this step like selecting the mode of training, how employees will be recruited etc. further
changes are done in the action plan as per the current situation of the refereed organisation.
TASK 2
2.1 Assess the current state of employment relations in a selected service industry
As the given organsiation is more labour intensive it is important for them to maintain
good connection with its employees. Good working conditions are provided to the employees so
taht their satisfaction level can be raised which will have a positive result on their perfomace. In
kingfisher plc as coustomer satisfaction is of great importance effective relations are mainatined
as only then the required level of effeciency can be maintained. As teh refferd firm is big teher
are number of employees which are recruited from different caste creed and culture whcih results
into diversified work force. Managemnt ensures taht equality at work place is mainatined so that
sentiments of no individual gets effected. Proper learning is given to every individual so that no
person find it difficult to carry out their duty and complete their alloted work within the given
time frame. Utiliziation of a systematic approach to training is done for the same in which first
priority is given to goals and objectives of the company. It is formal type of training design
through which manager ensure good relations with work force are mainatined as well as ends
with the need of the organisation (Ofori and Aryeetey, 2011).Through this training and
development programs company enhances the skills and ability of workers so that they can
execute their task in proper manner to achieve high growth and development in competitive
business market place. Kingfisher use this method which help to develop effective relationship
bond between workers and employers and also increase knowledge of employees related to work
in the company. It further increases employees performance at work place so that they help in
accomplishing goals in certain time period. In this method end of course evaluation of process is
produce by manager regarding competency and content of workers. The planned strategy and
method of training which is selected by firm for increasing employees performance will be
executed in suitable form so that company will achieve more finance capital and development in
business market place along with maintaing reduced labour turnovers and increased morale of al
teh employees.

2.2 Impact of employment law on the management of human resources of Kingfisher PLC.
Government of any of the country has framed certain laws and legislation for the
businesses with aim of developing a healthy working environment in their nation. With such
laws they can ensure that all the businesses are performed in right manner without violating or
harassing any of the factors which they have highlighted in their law. Government of UK has
also developed several laws to improve the relationship between the employees in the service
sector. Concerned with the businesses they have passed several laws and acts which includes
Employment Relations Act, Equal Opportunities and Employment Rights are some of the
prominent laws in this regard. Following are some of the laws which has been explained in detail
manner:- Employment Relations Act, 2004:- This is an act which was made with the aim of
executing a change in new statutory procedure for the staff so that there can be
appropriate relationship with the employers and employees. As a human resource trainee
at Kingfisher Plc it is his duty to ensure that he has the full knowledge about this act.
They should study every provision of it so that the organisation does not face any violate
any of the law made by the government (Hobson and et. al., 2010). The basic provision
of this act such as simplifying the legal requirements, widening union's ability and
extending the protection against the dismissal etc. should be properly understood. Equality Act, 2010:- This law was made by the government to ensure that no employees
working at any of the organisation faces any right of discrimination. With this they
wanted to give equal work opportunity to any of staff without discrimination him about
on the basis of his colour, gender, race, caste, religion and his background. The
employees should be evaluated on the basis of his performance and their should be no
concept of favouritism as if this happen the organisation might not able to prolong for a
longer period of time. To crabbing new business opportunity and minimising the conflicts
it is important that HR manager at Kingfisher Plc should abide this act and recruit and
select according to the skills and abilities of the candidates. If this thing is praticed
Kingfisher will be able to improve their brand image and there will be more efficiency at
the workplace (Guest, 2011).
 Employment Rights, 1996:- The law regarding the business is made with certain aims
and objectives. The basic purpose of this is to apply in the organisation and ensure that all

the human resource related problems can be sorted in quick time. There can be many
issues like unfair dismissal of the staff, time off rights for parenting are some of them.
This law states that it is the duty of the HR manager and full right to the employees to get
a notice before he or she is terminated from the company. Other than this if the
organisation like Kingfisher Plc does not obey this rule there public image can be
hampered in negative way and at the same time they follow the this law they will be able
to resolve any conflict concerned with the staff (Greiner, 2015). A staff satisfaction can
be gained through this in proper manner.
TASK 3
3.1 Job description and person specification for Kingfisher Plc.
Job description briefs the purpose, duties and responsibilities of a role. It should
accurately describe the job which has to be done and should neither overstate nor understate the
inherent responsibilities and requirements of the role. Tit is should allow the candidate who is
applying for the job to suitability for the post and to decided whether to go ahead with their
application. This ensure that the person who does not fit the criteria is out in the race. It also
provides the basis for creating the person specification and the advertisement, identification of
the training needs and measures of the performance for the purpose of probation and personal
and professional development planning (Boxall and Purcell, 2011).
Kingfisher Plc is looking for a Consumer Service Agent so it is the duty of the HR
managers to make sure that they create a job description which must be very clear defining what
kind of person they are looking for.
Company-- Kingfisher
Division-- Consumer Service
Job Title-- Consumer Service Agent
-------------------------------------------------------------------------------------------------------------------
Job Summary
The consumer service agent in the Kingfisher Plc helps the consumers to ensure that
their shopping experience at the stores of the company is good. It is the duty of the Consumer
Service Agent to make sure that the customers are satisfied with their services. They look for
any kind of inquiries coming from the consumer related to the products, setup, quality and etc.

are various things which they have to handle.
Key Responsibilities
 Checking the customers and giving them information about products which are of their
use
 Handling payments
 Arrange the products in order
 Keep the store floor clean and tidy
 Keeping the record of the products which are in great demand.
Reporting Relationship
Customer Service Agent Manager- Consumer Service
Personal Profile (Job Specification)
 Consumer service agents age should be above 20 years.
 A graduation degree is required
 Those who have worked in any retail store in past will be give preference
 Should know how to work professionally and handle difficult situations.
 The candidate who gets a selection should pass a medical test before joining
This is the process which has involved the production of the job description person specification
and this is done through following certain steps that are as follows:-
 Gathering background information
 Selecting the representative positions
 Collecting Job analysis data
 Developing Job description
3.2 Compare different selection processes of various servise industruies business
Kingfisher plc is known for its quality of employees. In order to full fill the requirement
of various departments process of recruitment and selection is conducted so that their skills can
be utilized at the work place and preparations can be carried out. For this there are different
methods which are available with the management and they can with the help of same can attract
the applicants. According to the requirement and nature of work to be done the process of
selection is collected. As it is a retail sector it recruits more employees with the help of external

recruitment method. This is a different process of selecting employees. In this process candidates
are motivated to apply for job from outside so tat new ideas can be welcomed. It is done when
fresh talent is required at the work place. When the existing staff is short or is in cable of
performing particular task than this method is utilized (Bratton and Gold, 2012). This is
considerd as an appropriate method through which new and better skilled employees can be
made available in the working environment. Their contribution can bring higher profits in
Kingfisher as their ideas may give greater capacity to use the available resources.
Contradict to this in the corporate business firms use internal recruitment process after a
certain time period. It is a well-known technique that is utilized in the organisations when the
management does not want to take the risk of hiring candidate from outside the boundaries of
organization. Management by selecting a particular existing employee fulfills the requirement of
a particular post and continue the work. There are different methods through which this process
is conducted. Promotions is a positive mode of motivation which helps in encouraging the work
force to work with higher efficiency. Those candidates who are found to be effective and skilled
are promoted to higher level and given more responsibilities (Brewster and Hegewisch, 2017).
Employee referrals is another method under which management takes help of their existing work
force to recruit a right person. This way much cost is also saved like that of advertisement.
Transfers are other form of meeting teh job requirements and used process of doing recruitment
and selection. A particular employee is asked to continue his job at some other location in the
same industry. It helps the administration in doing quick hiring and also facilitates the work force
in short span of time. This method again have tehir own advantages like they are cost saving. It is
a very effective process as management does not has to send much on the process of recruitment
and selection process (Jackson, Schuler and Werner, 2011). The total expense of advertisement
and promotion can be saved and further utilized for some other productive purpose. Another
positive point with teh same is taht is is time saving. When employees are available within the
boundaries they can be allotted jobs within a short period of time. It helps in maintaining
continuity in the work and also deveop teh morale of exsisting work force which further add
productivity level of teh organsiation.

TASK 4
4.1 Contribution of training and development activities
Demand of commerce and industry are changing continually which reflected in the
practices of the training department as well as training and development programmes. Many
methods, approaches, operations, skills and procedures require by Kingfisher plc Company either
modifications of existing training programmes or any new tanning event (Wright and McMahan,
2011). This will affects the training department member such as authors, planners, trainers,
designers and many more. It is duty of firm to provide appropriate training and development
programs for their employees so that they can perform existing activities and practices in more
effective and systematic manner. In order to first analyse its importance it is required taht
difference between taning and developemnt in evaluated which is given below:
Training Development
Training highly give focus on skills and
knowledge of staff members.
Development mainly focus on to develop the
whole knowledge and skills of workers in an
proper manner.
Training is mainly depending on need and
demand basis.
It is based on voluntary basis.
In this method or program it is not essential to
organise.
In development and training programs it is
most important to provides good knowledge
and increase skills of workers.
This is based on roles of employees and job
profile as it is constrictive idea.
It is wide concept which assist to increase
personality development of staff members.
Training is depends on qualification as well as
education in an effective and systematic
manner.
Whereas, development is not depending on
qualification of workers.
There are diffferent advantags of providing tranning to employees which are given below:
 By training an worker can use the different equipment and tools which will be needed to
carry out their particular role and task within the organisation. The staff members can be
given particular job training for increasing their ability and can do shown them what to

do and they work under the supervision of most knowledgeable and experienced staff.
Through this employees confidence level increase in their work and it also guide them
towards the best way of doing the job correctly to achieve best result. Employees training
within the organisation means that they are learning and actually working to become
more productive.
 Training is set by organisation for increasing skills, knowledge, abilities as well as
capability to perform work in more effective and systematic manner to accomplish
desired goals of the company in certain time period
 This will result high growth as well as development in competitive market place.
 Training is must for employees to enhance their skills and abilities which will help in
increasing profitability level as well as productivity level of firm.
 Kingfisher need to analyse the requirement of training for their employees of the different
level of the enterprise as the practices performed by staff members at different levels are
different from each others and need training as per the requirement of the task (Van den
Brink, Benschop and Jansen, 2010).
 This will help them in handling and managing the various different operational activities
and practices.
 The management of Kingfisher firm need to develop the knowledge and skills of all staff
members of different level of department so that they can take organisation in most
effective as well as systematic manner in competitive market place.
CONCLUSION
From the above project report it has been concluded that human resource management is
most important aspect of organisation which provides high growth and development. The main
function of HRM is to analyse, monitoring and planning of an employees performance so that
they can assist in accomplishing desired goals and objectives. There are various methods that are
available with the organisation which can be utilised in order to do the recruitment and selection
employees. Apart from this some employment legislations are also elaborated which shows how
they effect the selected service industry. Thereafter it is evaluated that training and development
has a great role in the achievement of efficiency in the organisations operations.

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