KM System Evaluation and Recommendation for Australia Tourism

Desklib provides past papers and solved assignments. This report evaluates and recommends improvements for Australia Tourism's KM system.

KM System Evaluation &
Recommendation for an
Organization
Student ID:
Student Name:

Introduction
Implementation of Knowledge management system evaluation
is a significant process that brings changes at different stages
in hotel and tourism sector. Sharing of knowledge is a major
factor that play vital role to successfully implement knowledge
management.
I have chosen an organization Australia Tourism because it has
number of steps where a knowledge management system can be
implemented. Implementation and evaluation of KM system will
provide opportunities to achieve significant manpower,
collaboration and other competitive advantage. In this assessment I
am going to evaluate about knowledge management system for
the Australia Tourism Organization.

Goals of this
organization
Australia Tourism is a services oriented organization deals not only in hotel
and tourism sector only but also hotel accommodation.
So their goal is to influence their internal business process to capture
maximum number of business and promote organization to become popular
across globe.
Their another goal is to have friendly and health working environment where
they can develop a health process of work, encourage their staff and make
regular improvement to offer out of world experience.

Problem is they trying to address
After sharing valuable knowledge in between staffs and
adopting latest technology the organization failed to
collaborate with their staffs and field officers who work
from different cities for them.
After having a well healthy environment the company
failed to earn complete satisfaction of their employees.
All these problems related with knowledge
management.
Communication gap in between staffs who works remotely or
with the company internal staff create a huge gap that affects
on overall organizational growth in terms of efficiency and
revenue.

List tacit and explicit both types
of knowledge

Recommendations
•A team of trainer- There is a team of trainer from every field that needs
in hotel and tourism sector to train and transmit valuable and latest
market strategy to increase efficiency of each and every staff.
•Legal consultant- A legal consultant who aware the organization and their
staff to about do and don’ts professionally and empower them to gain
their trust toward organization.
•Seminar- A seminar off course encourages them to collaborate with top
level management and increase overall skills to compete with market.
•Grading on basis of overall proficiency- There should be a grading system
by which an employee will get a hike in salary and position on basis of
overall proficiency and collaboration with team to increase organization
revenue.

BTOPP framework
Australia tourism starts to restructure their team and creation of department
to share knowledge to each one of them. They also start session for how to
prepare report for daily works and collaborate with staff of other team. Start
making analysis to adopt a friendly and easy video conferencing tool to
connect each staff every time.

Identification and explanation of at
least one KM plan for the organization
In conversion of Nonaka and Takeuchi there are four different models like
socialization, internationalization, externalization and combination.
Training program Recommendation- This recommendation lies in
socialization knowledge conversion model where all team members
grouped together and socialize with each other. Here a top level
management employee and a simple staff can directly communicate with
each other and share their valuable experience and knowledge.
Use of video Conference- This recommendation lies in externalization
knowledge conversion model where an in house staff can communication
with field staff and can share their knowledge to achieve a milestone for
the organization. They can get on time assist to deal with client.

Use of KM system with key
recommendation
The use of knowledge management system with key recommendation
includes:
•Selection of appropriate team for knowledge management.
•Performing assessment for knowledge management
•Implementation of IT assessment
•Development and implementation of project plan
•And implementation of knowledge management plan

Use of MS Excel for Tacit and
explicit knowledge capture

Conclusion
I have successfully performed a knowledge management evaluation and on
the basis of evaluation also made key recommendation for an organization
by considering online resources.
To perform KM system evaluation and recommendation I have selected
services based tourism and hotel sector and the name of the organization is
Australia tourism.
I have performed operation on organizational current structure and work flow
and make recommendation to restructure work flow and the way they are
processing for work. I have also categories tacit and explicit knowledge and
management and provide justification for that.

References
Knoco.com. (2019). What is Knowledge Management - a knowledge management. [online] Available
at: https://www.knoco.com/knowledge-management-FAQ.htm [Accessed 22 Mar. 2019].
Tlu.ee. (2019). Tacit and Explicit Knowledge | Key Concepts in Information and Knowledge
Management. [online] Available at: https://www.tlu.ee/~sirvir/Information%20and%20Knowledge
%20Management/Key_Concepts_of_IKM/tacit_and_explicit_knowledge.html [Accessed 22 Mar.
2019].
Emeraldinsight.com. (2019). Knowledge management in tourism – the application of Grant's
knowledge management model to Austrian tourism organizations | Tourism Review | Vol 66, No 3.
[online] Available at: https://www.emeraldinsight.com/doi/abs/10.1108/16605371111175320?
mobileUi=0&journalCode=tr [Accessed 22 Mar. 2019].
www.tutorialspoint.com. (2019). Knowledge Management Models. [online] Available at:
https://www.tutorialspoint.com/knowledge_management/knowledge_management_models.htm
[Accessed 22 Mar. 2019].
Sunil Bakshi, P. (2019). Performance Measurement Metrics for IT Governance. [online] Isaca.org.
Available at: https://www.isaca.org/Journal/archives/2016/volume-6/Pages/performance-
measurement-metrics-for-it-governance.aspx [Accessed 22 Mar. 2019].