KM, Consultation, and Organizational Learning: A Detailed Analysis

This essay provides a detailed analysis of knowledge management (KM) and organizational learning (OL) in relation to the consultation process within organizations. It explores the concepts of KM and OL, highlighting their role in organizational change and adaptation. The essay further examines the consultation process, emphasizing its importance in addressing challenges and facilitating improvements within a business. By comparing and contrasting the consultation process with KM and OL, the essay identifies similarities in their focus on change initiatives and dissimilarities in their approaches. Real-world examples, such as Apple Inc. and Wesfarmers, illustrate the practical application of these concepts. The essay concludes by underscoring the significance of integrating KM, OL, and consultation for sustainable organizational success.

Running head: KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
Name of the student
Name of the university
Author note

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Table of Contents
1. Introduction..................................................................................................................................2
1.1 Purpose of the report..............................................................................................................2
2. Concept of Knowledge management and organizational learning..............................................2
3. Concept of the process of consultation........................................................................................4
4. Similarities and dissimilarities between the Process of Consultation and the KM and OL........7
4.1 Similarities.............................................................................................................................7
4.2 Dissimilarities........................................................................................................................9
5. Conclusion.................................................................................................................................10
References......................................................................................................................................12

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1. Introduction
The transition that is planned by the businesses is based on the management of
knowledge and organizational learning attributes. Organizational learning attributes keeps the
company updated of the requirement of transition, which is planned by the organization.
Alternatively, the consultation process that is considered by the firms helped in their decision
making systems. The determination of the knowledge management helps in the decision making
systems of the organization. The change initiative that is planned by the organizations is based
on the determination of the scopes of the improvements based on the firm’s capability of
bringing in the modifications. The process of consultation helps in determining the involvement
of the workforce and the employees in the decision that is considered by the organization.
Alternatively, the determination of the knowledge management and the organizational learning
attributes helps the firm in undertaking a sound decision making system for coping up with the
discrepancy.
1.1 Purpose of the report
Purpose of the report is to examine the different attributes of consultation process that is
undertaken by the organization and thereby determine the similarities and the dissimilarities with
the knowledge management and the Organizational Learning attributes. It will be helping in
considering the various attributes of the transition that is planned by the organization and the
manner in which the transition is facilitated in the structure of the same.

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2. Concept of Knowledge management and organizational learning
Knowledge management of the organization is characterized by the synthesis of the
information that might be fruitful for the growth of the organization and its storage. The different
aspects of the change in the organizational behavior are characterized by the functioning of the
organization and its management for achievement of the organizational objective of evolution.
On the other hand, the transmission of the ideas of the change among the structures of the
association for determining the functions as per the needs of organizational objective marks the
implementation of the organizational learning. Organizational learning helps in determining
the changes in the structure of the organization. It helps in determining the progress of the firm.
Organizational learning and the management of the information and knowledge of the
organization helps in shaping the alteration in the composition and the decision making process
of the business enterprise. According to Österle et al. (2015), the management of the Knowledge
of the business helps in influencing the capabilities of the organization while undertaking the
modifications in the structure and the processing of the business activities. On the other hand,
determination of the needs of the organization is facilitated through the knowledge of the
organization. Lloria and Moreno-Luzon (2014) stated that the performance of the association is
initiated through the understanding of the needs of the company and the contingencies that the
company might face while undertaking the transition. For example, the growth of Apple inc. is
based on innovation that is undertaken by the business on a continuous basis. The innovation that
is undertaken by the business is based on the determination of knowledge management that the
same undertake. Alternatively, it also brings in the changes in the functioning and the structure
of the systems through the transmission of the knowledge among the employees. It has helped
the organization in bringing forth modifications in the organizational structure.

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The different attributes of the modifications in the operation of the business are based on
the different forms of functions of the organizational learning. The learning helps the
organization in determining the trends through the assessments. The assessment of the situation
faced by the organization helps in determining the various elements of the modifications that the
company is required to undertake for making its progress in the market. Another instance that
could be taken in this connection is of Wesfarmers, as the company has taken steps to improve
their product and marketing strategies through the applied knowledge and undertaking the proper
transmission of the same in the workforce.
The perception of the different situations and the trends in market is facilitated through
the proper performance of the business in the market. Meyers et al. (2012) stated that the major
characteristic of the alteration that is planned by the business is based on understanding of the
preferences of the consumers in the market. It helps in considering formative modifications in
the structure of the business as per the requirements of the same in market environment. On the
other hand, Jain and Moreno (2015) argued that the management of the knowledge helps in
determining the sustenance of the organization in the international market. The strategies that are
made by the association are based on the understanding of the different aspects of the change in
the market trends based on which companies modify their systems. It helps the organizations in
maintaining a balance in the deliverables and the value that is proposed by the organization to
their target markets through the enumeration of the company’s capabilities.

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3. Concept of the process of consultation
The process of consultation that is undertaken by the organization is based on
understanding the different factors of the alteration that affects the functioning of the same in the
market. Process consultation is based on the determining the steps, which the company
implements for gaining the sustenance in the international markets. The various aspects of the
transition in the market, which is planned by the business is based on the understanding of the
changes in functioning of the organization (Mellat-Parast 2013). The organization takes the
consultation to address the different issues and the challenges that are faced by the same while
determining the position in the market.
The process consultation that is undertaken by the organization refers to an intervention
of the agents in the activities that the organization dynamically undertakes to bring in
development in the processes and the operations of the business in the market structure. The
major element of the transition that is planned by organizations are based on the purpose of the
different activities that are undertaken by the organization in coordination with the different
change agents. The proper functioning of the organization is facilitated through the
communication that is being undertaken by the same in order to determine the different pros
and cons of the change as per the analysis of the trends in the market. The specialization of the
consulters helps the businesses in bringing out modifications in the performance of the
organization in the market. On the other hand, the determination of the change that is planned by
the organizations is based on the functioning of the workforce.
According to Österle et al. (2015) the functioning of the organization is made easy
through the consultation, which helps the same in understanding different objectives of
improvements for sustenance in the market structure. Proper consultation functions are based on

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the objective of undertaking smooth performance of the organization. Therefore, organization
has taken steps to amend to the needs of the workforce through the process of consultation (Islam
et al. 2013). Alternatively, to undertake the collaborative functioning of the employees and the
management for achieving the common goal of the business. Ahmed (2014) stated that the
performance of the business is based on determining the transition in functioning of organization.
The functioning of the employees as per the objective of the organization helps in the
progress of the same. Therefore, to suffice to the needs of the employees, organization takes
steps to consult the employees before taking a decision. It helps in determining the nature of the
alteration that is undertaken by the organization and the sustenance of the same in market.
Practical examples of certain companies can be cited where the consultation has played
chief position in determining the effectiveness of the decision that is taken by the same. Amazon
undertook a drastic change in the organizational structure through the implementation of the
smart technology (Newman et al. 2017). However, the workforce got affected through the
transition that was undertaken by the organization due to the loss of their job roles in the
structure of the organization. The organization had to face different challenges due to the lack of
consultation process and the lack of engagement of the employees in the processes that are
undertaken by the organization. The employees must support the major aspects of the change
that is planned by the businesses. The support of the employees helps in determining the smooth
and efficient functioning of the processes thereby determining the progress of the organization.
On the other hand, the coordinated workforce of Woolworths has helped in influencing
the alteration in the performance of the business. The proper consultation with the employees

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and the tenured consulters has helped the organization in undertaking innovations based on the
understanding of the change (Pohthong and Trakooldit 2013).
The requirement of bringing in the different characteristic of the transformation is based
on the determination of the processes that are planned by the organization (Fuqua et al. 2012).
The determination of the needs of consultation is based on the importance of the situations that
are faced by the organization and the manner in which each situation can affect the functioning.
The consultation that is undertaken by the organizations helps in understanding the factors of
sustenance in the market. The major feature of the transition that is planned by the organization
is based on trends in the market (Girard and Girard 2015). However, the changes in the market
and the fluctuations are best understood by the functioning of the consultation firms, which helps
the organization to determine the needs of bringing in the modifications in the respective sections
of the processes that are processed by the business. Firestone and McElroy (2012) stated that the
dependence of organization is based on understanding the different feature of the transformation
in the performance of the organization. The major aspect of the transition that is planned by the
organization is based on the determination of the needs of the organization to make sustainable
business in the market (Hantrakul, Thaloey and Songsangyos 2012).
4. Similarities and dissimilarities between the Process of Consultation and the KM and OL
The section of the report aims at determining the different features of the similarities and
dissimilarities in concepts and the functioning of the consultation and the OL and KM. It helps in
determining the different aspects in which the concepts helps the organization in facilitating the
change as per the needs of the organization to sustain in the markets.

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4.1 Similarities
The chief similarities that could be found among the consultation and the Organizational
learning and Knowledge management is based on perceiving the different features of the
alteration initiatives that are facilitated by the organization for gaining sustenance in the markets
(Hadagali et al. 2012). The Consultation activities that are planned by the organization is
incomplete without the proper knowledge of the necessity for change. It helps in determining the
different aspects of the urgency that is faced by businesses while dealing with the market
attributes (Songsangyos 2012). On the other hand, the proper understanding of the knowledge
management is facilitated with the functioning of the organizational learning as it includes the
transmission of the knowledge based on the requirements of the company’s development in the
market scenario. Organizational learning of the business helps in understanding the smooth
functioning of the workforce, which is a primary requirement of the organization for bringing in
the change in the structure of the organization. Therefore, the concept of the organizational
learning and the development of the knowledge management of the organization are interlinked
(Koohang, Paliszkiewicz and Goluchowski 2017). On the other hand, the proper understanding
of the position of the business and the situating that is faced by the same facilitated through the
functioning of the knowledge management helped in determining the alteration in the operation
of the business in the market (García-Fernández 2015). On the other hand, consultation
functions that are undertaken by the association are based on the proper assessment of the
knowledge that is gained by the business in the market. It helps in perceiving the proper form of
the functions that are processes by the organization to facilitate the change in the structure and
the functioning of the organization in the market. AGL Energy, in Australia has take steps to
bring in the changes in the structure and the functioning of the organization. However, the lack

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of proper knowledge management system of the organization has affected the functioning of the
same. On the other hand, the organization also lacked a proper consulting function that affected
the determination of the functions as per the market situation of the same (Flores et al. 2012).
The determination of the various characteristics of the transition is based on perceiving the
consulting function that helps in facilitating an integrated workforce (Zahra 2012). The chief
feature of the alteration that is planned by the business is based on the determining the different
parts of the alteration in the functioning of the organization. The lack of proper communication
through the consulting activity has affected the smooth functioning of the business in the market.
4.2 Dissimilarities
The chief Dissimilarities in the concept of the OL and KM have helped in the
determination of the different features of the consultation process that is considered by the
businesses in the market. The determination of dissimilarities is based on functioning of the
systems and the manner in which it affects the performance of the organization in the market
(Alegre and Chiva 2013). The Knowledge Management of the organization is based on the
analysis that the same takes to determine the internal and the external environments that helps in
the proper functioning of the business processes that are undertaken by the organization. On the
other hand, the Organizational Learning helps in influencing the transmission of the
knowledge that is gained by the organization and the implementation of the knowledge on the
processes that are planned by the businesses to sustain in the market (Santos-Vijande, López-
Sánchez and Trespalacios 2012). The understanding of the trends of the organization and the
transmission of the same among the workforce helps in keeping the employees aware of the idea
of the transformation that is planned by the firms. It helps in determining the smooth functioning
of the business as per the needs of the market. The organizational learning helps in keeping the

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firms updated of the changes that are occurring in the international markets. However, the
Consultation process helps in determining the consultancy activities that are undertaken by the
organization while undertaking a decision of the change in the functioning of the business
(García-Morales, Jiménez-Barrionuevo . and Gutiérrez-Gutiérrez 2012). The chief aspects of
the change that is considered by the organization is based on the determination of the
engagement of the employees in the processes that are planned by the organization. The
involvement of the employees helps in determining the features of the change in the structure of
the business in the market. The process is mainly based on communication, which helps in
determining the major elements of the organizational change with the support of the employees.
Australian Railroad Group has taken steps in order to bring in improvements in the functioning
of the organization in the market through the consultation process that is being undertaken by the
organization (Dixon 2017). The organization has taken steps to bring in technological changes
in the systems and the performance, which is supported through the proper functioning of the
organization in the market (Argote 2012). Consulting function of the organization has helped in
facilitating the change in the functioning of the organization through the proper coordinative
action taken by the employees of the same in the market. The smooth functioning of the
employees is characterized by the change that is planned by the business in the market.
5. Conclusion
Therefore, from the above analysis it can be affirmed that the performance of the
organizations are mainly based on the knowledge management, organizational learning and the
consulting process that is being undertaken by the organization. The consulting function helps in
determining the objective of the organization and thereby undertakes communications with the
consulters and the employees of the business to bring in the change in a mutual manner.

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Alternatively, the knowledge administration and the organizational learning helps in determining
the capability of the business to bring in the change based on an analysis of the situation of the
organization in the market. It has helped in influencing the change and its purpose in the context
of the organization. The report also enumerates the different similarities and the dissimilarities
between the concepts of the OL, KM and consultation process. It has helped in determining the
different manner in which the factors contribute to the smooth functioning of the organization in
the market.

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