Knowledge Management Project: Solutions for Employee Perception

This project addresses knowledge management challenges, focusing on employee perception and organizational culture. The assignment begins with brainstorming sessions, utilizing nominal group techniques and consensus decision-making to identify solutions for low employee personal worth. It then explores storytelling as a method for knowledge disclosure and examines knowledge codification through frame families. Finally, the project outlines the implementation of knowledge management initiatives, detailing stages from advocacy and strategy development to design, expansion, and institutionalization. The project integrates research on knowledge management techniques, emphasizing communication, analytical abilities, and knowledge-based systems to enhance workplace competencies and organizational performance.

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Knowledge Management

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Task 1
a. The first task includes increasing the outlook that is related to personal development as
well as rewarding the employees that will help to solve employee personal-worth perception
problem. It is imperative to reflect on the fact that how brainstorming a company can reward
efforts as well as raise the outlook related to personal worth. The best way in which this could
be done is by raising the total paid leaves provided to the employees. It is imperative for a
company to create structures that will provide reward their performance is a fair manner 1.
The employees should be provided the opportunity to participate in exclusive paid programs
that will help to make their skills better. The company should also be responsible for
communicating with the employees in an effective way. The employees require to be
motivated so as to develop their overall performance.
b. It is imperative to reflect on the fact that how brainstorming a company can reward efforts
as well as raise the outlook related to personal worth. The method will involve using nominal
group technique to get hold of the best solution that will solve employee personal-worth
perception problem. The technique reflects on the fact that employees witness problems in
recognizing their personal value as they are not provided with adequate credit as well as
reward from the company 2. The best way is to motivate the employees that will develop their
self-worth thus increasing their confidence.
c. It is believed by consensus that the best way to raise personal value among employees is by
instilling confidence in them. This is likely to take place only when they aim to improve their
skills that will make sure that employees are always committed towards their work without
hesitating under any circumstances.
Task: Storytelling
The task will be mostly based on discussing case studies that are illustrated below. This will
help to recognize organizational culture by making use of knowledge disclosure. A story is
1 Mimouni-Chaabane, Aîda, and Pierre Volle. "Perceived benefits of loyalty programs: Scale
development and implications for relational strategies." Journal of Business Research 63.1
(2010): 32-37.
2 McLeod, Poppy Lauretta. "Effects of anonymity and social comparison of rewards on
computer-mediated group brainstorming." Small Group Research 42.4 (2011): 475-503.

Horse Frame
Families: Thoroughbred
Thoroughbred Frame
Is a: animal
Is a: 18 hand
Jump: yes
Trot: yes
Mini: instance frame
Is a: thoroughbred
Boards in: stall
Facet
Location:
Stable
Facet
Location:
Glen Farms
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regarded as a powerful means of exposing knowledge by IBM. IBM regards that it makes it
easier to convey complicated messages in a simple way. The aspects related to communities
are also unified with the help of storytelling 3. It is believed that every company involves a
story that reflects on knowledge assets in the company. This in turn provides organic way to
produce sustainable cultural change. Storytelling is regarded as an outstanding way that helps
to convey values as well as other complicated tacit knowledge. It is imperative for every
company to leverage as well as manage their stories.
Task 2: Knowledge Codification
5.1 Develop a set of general frames to codify the following:
a.
b.
3 Lambert, Joe. Digital storytelling: Capturing lives, creating community. Routledge, 2013.

College Frame
Families: Student
Student Frame
Is a: young human
Is a: undergraduate
Is a: equesterian
Mini: instance Frame
Name: Brenda
Height: medium
Major: Liberal arts
Year: fourth
Lives in: room
Airline Frame
Families: Pilot
Pilot Frame
Is a: human
Is a: captain
Is a: certified
Is a: veteran
Facet
Location:
Dormitory
Facet
Location:
Los Angeles
Mini: instance Frame
Is a: pilot
Name: Fred
Age: 30
Lives in: suburb
Facet
Location:
Chicago
Facet
Location:
Illinois
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Task 2: Knowledge developers
5.2
It is imperative to involve communication as well as analytical abilities while dealing with a
knowledge-based system. In order to develop the skills, it is imperative to work on

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knowledge-based techniques that make it easier to carry out better interaction among the
employees. This in turn also raises the overall competencies in the workplace. The
knowledge-based system is not based on any algorithm that makes it simple to use. It is
imperative to get hold of an individual who is well-equipped with the system. The individual
will be able to write down the rule tests that will lead to increase in knowledge that will be
based on programming effectiveness 4. It has been suggested to go with the second approach
due to its flexibility that reflects on the requirements of the company. The second approach is
regarded to be the best in terms of management that involves diverse skills among different
employees. This in turn makes sure that rapid processing of results takes place thus saving the
total time as well as imperative resources of the company.
Task 3: Implementation of Knowledge Management
7.1
Stage 1: Advocate and learn
In most of the aspects of management, it becomes difficult for a company to deal with
knowledge management. Knowledge management is defined as a competent way that helps
to deal with information handling in a company. The information is handled by the
employees who are responsible for generating data that are useful. The development of a
company relies on knowledge management that deals with sharing, creating as well as
managing the knowledge.
Stage 2: Develop strategy
Knowledge management is not based on technology application like most other companies.
There are multiple companies who find it difficult to embrace their organizational culture that
reflects on the knowledge that is perceived by the employees in their possession. It is
imperative to implement knowledge management that will develop knowledge sharing among
the employees 5.
4 Taherparvar, Nastaran, Reza Esmaeilpour, and Mohammad Dostar. "Customer knowledge
management, innovation capability and business performance: a case study of the banking
industry." Journal of knowledge management 18.3 (2014): 591-610.
5 Lindner, Frank, and Andreas Wald. "Success factors of knowledge management in
temporary organizations." International Journal of project management 29.7 (2011): 877-

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Stage 3: Design and launch KM initiatives
In order to design knowledge management initiatives it is imperative to involve detailed
procedures as well as work instructions 6.
Stage 4: Expand and support initiatives
In order to expand as well as support initiatives, it is imperative to build a roadmap that will
provide a guideline.
Stage 5: Institutionalize knowledge management
It is widespread for most companies not to assess whether or not their knowledge
management investments work.
888.
6 Von Krogh, Georg. "How does social software change knowledge management? Toward a
strategic research agenda." The Journal of Strategic Information Systems 21.2 (2012): 154-
164.

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References
Joe Lambert. Digital storytelling: Capturing lives, creating community. Routledge, 2013.
Frank, Lindner and Andreas Wald. "Success factors of knowledge management in temporary
organizations." International Journal of project management 29.7 (2011): 877-888.
Nastaran, Taherparvar, Reza Esmaeilpour, and Mohammad Dostar. "Customer knowledge
management, innovation capability and business performance: a case study of the banking
industry." Journal of knowledge management 18.3 (2014): 591-610.
Lauretta McLeod, Poppy. "Effects of anonymity and social comparison of rewards on
computer-mediated group brainstorming." Small Group Research 42.4 (2011): 475-503.
Aîda, Mimouni-Chaabane and Pierre Volle. "Perceived benefits of loyalty programs: Scale
development and implications for relational strategies." Journal of Business Research 63.1
(2010): 32-37.
Georg, Von Krogh. "How does social software change knowledge management? Toward a
strategic research agenda." The Journal of Strategic Information Systems 21.2 (2012): 154-
164.