Report: Knowledge Management System and Strategies at AfDB

This report provides an analysis of the knowledge management system (KMS) within the African Development Bank (AfDB). It begins with an introduction to the bank, its objectives, and its structure. The report then explores the existing KMS, highlighting its role in facilitating knowledge exchange and its importance in driving development. It identifies potential barriers to effective knowledge management, such as a lack of awareness and employee knowledge gaps. The report details the knowledge management techniques and tools used, including communication platforms and database analytical tools. It discusses both intrinsic and extrinsic rewards used to motivate employees. The report examines the consultation approach used for knowledge management and highlights the importance of training and skill enhancement. It also outlines the knowledge management strategies employed, such as periodic reviews and the use of a knowledge management matrix, and how these strategies align with the bank's business goals. The report concludes by emphasizing the significance of KMS in improving service quality and achieving organizational objectives. References from relevant academic journals are also included.

TASK 3

INTRODUCTION OF ORGANIZATION
• African development bank is a type of multilateral financial institution that was formed in
1964. it is located in Abidijan. There are three different entities divided such as African
development fund, African development bank and Nigeria trust funds. The primary
objective is to minimize level of poverty and also improve condition of people. The bank
must provide various type of service such as funding.

EXISTING KNOWLEDGE MANAGEMENT SYSTEM
• In African development bank, the existing knowledge management system is mainly
providing the facilities of exchanging knowledge in terms of innovative and creative
ways. In this way, it become easier to transformation of particular Africa within global
nation. Knowledge management system is considered as important pillar that easily
identify requirement of development and also improving overall business service quality.

POSSIBLE BARRIERS FACED BY ORGANIZATION
• The African development bank has faced many challenges and barriers because African
citizen who are not aware about the knowledge culture and management system.
• Most of employee do not have a proper knowledge about environment so that they are not
properly associated with web-based knowledge system.
• in this way, it has increased coordination and communication between employee or client.
It directly affects on the overall business process of African development bank.

KNOWLEDGE MANAGEMENT TECHNIQUES AND TOOL WITHIN
ORGANIZATION
• It mainly including telephones, e-mail, chat box and other type of unified communication.
These are common tool which help for capturing knowledge and sharing information
from one employee to another.
• Apart from that it also used the Database analytical tool that stored a large number of
details about client where bank easily enhanced quality of services.

EXTRINSIC AND INTRINSIC AWARDS
• The Intrinsic reward is based on the intangible nature where it satisfied the feeling of
employee and being appreciated. In this way, employee share their innovative idea for
business development.
• the extrinsic rewards related to the incentive where it can be tangible nature. It provides
medal, trophy to the entire team within African development bank.

APPROACH USES IN THE KNOWLEDGE
MANAGEMENT STRATEGY.
• It must be used consultation approach by African bank for managing knowledge. In this
way, it being successfully managed by strategies and also emphasizes that proper
knowledge sharing environment or culture.
• By using consultation approach, African development bank can be analysed that
employee members share their knowledge and personal experience.

CONT.
• This type of approach is mainly concerned about the employee improvement so as
provide the better training to enhance their skill and knowledge. Afterwards, they must
support for African development bank in terms of goals achievement

KNOWLEDGE MANAGEMENT STRATEGIES
• Periodic review process: This type of strategy is useful for managing and controlling
knowledge within African development bank where they are conducting meeting for
engaging within staff members. Each member has shared their own opinion regarding
business improvement, strategic planning and so on. In this review process, it can be
identified the issues or problem occurs during knowledge management.

CONT.
• Knowledge management Matrix: This type of matrix always assists for African
development bank for analysing knowledge management strategy. it can be used by
African bank to share knowledge with employees. By using Matrix, it will take feedback
from staff members, individuals to address current running business activities. It is
helping for African bank to make better knowledge culture.

KNOWLEDGE MANAGEMENT STRATEGY MEET BUSINESS GOALS AND
OBJECTIVES
• Knowledge management Strategy is considered as important pillar that easily identify
requirement of development and also improving overall business service quality.
• knowledge management strategy will improve overall quality of services in order to focus
on the organizational goals, objective, aim, standards and needs of client.
• KMS is useful for enhancing the enterprise operational procedure and make sure that
knowledge culture within bank has increased or maintained

REFERENCES
• Fombad, M.C. and Onyancha, O.B., 2017. Knowledge management for development:
Rethinking the trends of knowledge management research in South Africa. Journal of
Information & Knowledge Management, 16(03), p.1750021.
• Kararach, G., Nhamo, G., Mubila, M., Nhamo, S., Nhemachena, C. and Babu, S., 2018.
Reflections on the Green Growth Index for developing countries: A focus of selected
African countries. Development Policy Review, 36, pp.O432-O454.

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