PSPMGT012 Facilitate Knowledge Management: Commonwealth Bank Analysis

This assignment provides a detailed analysis of knowledge management within the Commonwealth Bank (CBA). It begins with an industry background, outlining CBA's establishment and financial data. The core of the analysis focuses on various methods related to knowledge management, including creating, discovering, acquiring, capturing, storing, presenting, distributing, and revising knowledge. Specific techniques like data mining, quantitative tools, and different forms of communication are highlighted. The assignment also explores how knowledge management integrates with organizational functions, such as standardizing processes and improving decision-making, and its relationship with legislation and organizational policies. The analysis is supported by references to academic sources.

KNOWLEDGEME
NT ANALYSIS

Industry Background
• Commonwealth Bank was established in the year 1911
• The total revenue collected till date is A$26.005 billion
• The net asset made by CBA is A$976.374 billion

Methods to create knowledge
• Knowledge sharing
• Creating a suitable environment for learning
• Provide timely support

Methods to discover knowledge
• Data mining
• Usage of quantitative tools
• Proper observation and analysis

Methods to acquire knowledge
• Telephone conversation
• Face to face conversation
• Google portals

Methods to capture the
knowledge
Methods to capture knowledge are as follows: -
• Internalization
• Externalization

Methods to store knowledge
• Accumulation of data
• Codifying of data
• Maintaining knowledge

Methods to present knowledge
• Pie Chart
• Bar Graph
• Histogram
• Tabular form
• Case Form
• Flow Chart
• E-R Diagram

Methods to distribute and share
data
• Articulation
• Awareness
• Access
• Guidance
• Completeness

Methods to revise and dispose
knowledge
• Continuous improvement
• Evaluation of appropriateness

Knowledge management in
organization functioning
• Spend less time in recreating existing knowledge
• Get information faster

• Decrease mistakes and increase accuracy
• Make better decision

• Standardizing process
• Provide better service

Relationship of Knowledge
management with legislation
• Mandatory
• Required practice
• Recommended for good practice

Knowledge management with
organizational policy
• Better data assessment
• Provide tailored service

Reference
• Aulich, C., Jones, S., & Head, B. (2018). DIVESTMENT OF COMMONWEALTH PUBLIC ENTERPRISES IN AUSTRALIA: THE
CUPBOARD IS BARE 1. Annals of Public and Cooperative Economics, 89(3), 475-490.
• Chai, B. B. H., Tan, P. S., & Goh, T. S. (2016). Banking services that influence the bank performance. Procedia-Social and
Behavioral Sciences, 224, 401-407.
• Dell'Atti, S., Trotta, A., Iannuzzi, A. P., & Demaria, F. (2017). Corporate social responsibility engagement as a determinant
of bank reputation: An empirical analysis. Corporate Social Responsibility and Environmental Management, 24(6), 589-605.
• Edwards, D. (2018). Michele Robinson, Assessment of Debt Restructuring Operations in Commonwealth Small States.
• Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. Online Journal of Applied
Knowledge Management, 3(1), 1-20.
• Gunjal, B. (2019). Knowledge management: Why do we need it for corporates. Malaysian Journal of Library & Information
Science (ISSN: 1394-6234).
• Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction. Oxford
University Press.
• Jalali, M. S., Ferreira, F. A., Ferreira, J. J., & Meidutė-Kavaliauskienė, I. (2016). Integrating metacognitive and psychometric
decision-making approaches for bank customer loyalty measurement. International Journal of Information

Thank You