Exploring Knowledge Management Methodologies and Best Practices

Desklib provides solved assignments and past papers to help students succeed.

Knowledge Manangement

Introduction
Knowledge management is defined as a predefined and systematic process of management that is
implemented by any organization in order to manage the various assets and components of
knowledge of the organization that might help the organization in future in the development of
the values and the strategies for the organizational growth. It also includes various operations
that can be done under such as initiatives, processes and strategies. The basic task of the
knowledge management is to collect as much knowledge as it can for the organizational growth
and also to tell the organization that where and what form of knowledge is present.
Research Methods
There are several methodological considerations that are taken in order to make the organization
understand the knowledge management in any firm that uses the transaction of data as services
provided to the customer or the client. The major strengths of the whole process of the
knowledge management is calculated or evaluated primarily by the help of the correctness of the
methodologies that are used in order to explain the organization the major concept of knowledge
management. The research that is to be done over the knowledge management must be designed
or planned in such a way that various methods that might be used in the whole process must be
having their usability for specifically unique situations or scenarios.
The quality of the methodology that is used for the learning of knowledge management must be
judged or measured as per the answers of the questions such as whether the methods that were
used were able to answer the major questions about the process of not, whether the methods that
have been used in the whole process are successful in filling purpose that was to be served by the
process of knowledge management or not and also the inquiries and the questions are that were
asked in the whole study are properly being answered by the methods that are used or not.
One of the methods that can be adopted by the learner during the study of the process of
knowledge management is the Laughlin’s Middle range thinking method or the approach; it is
defined as a theoretical depiction of the technical as well as the social faces of knowledge
management. This approach is known to be a combination of technology as well as the
personalization of the various methods that are introduced by the help of the study that has to be
done for the knowledge management.
Survey
There are various surveys that were done in order to understand the awareness and the value of
the process of knowledge management in the market. In the whole process of the survey and
interviews that were done in this process. Around 430 CEOs of some organizations were asked
the questions. Following are some of the questions and interviews and the data that was collected
by them. The main aim of applying and conducting these kinds of surveys was to do the
utilization of the cross sectional information in order to find out relationship between the

knowledge level of the organization and the characteristics of the manner in which they
performed.
1. Knowledge Management systems are helping the organizations in better decision making.
Knowledge Management systems are helping the organizations in better decision
making.
Strongly Agree Agree Disagree Strongly Disagree
20% 60% 15% 5%
2. Knowledge management is helping the organizations in enhancing their productivity or
the quality of their services.
Knowledge management is helping the organizations in enhancing their productivity
or the quality of their services.
Strongly Agree Agree Disagree Strongly Disagree
30% 50% 10% 10%
3. Implementing the results that are found in the knowledge management lead to the best
practices in the organization.
Implementing the results that are found in the knowledge management lead to the
best practices in the organization.
Strongly Agree Agree Disagree Strongly Disagree
30% 60% 5% 5%
4. Innovation of the employees is increased by the help of knowledge management.
Innovation of the employees is increased by the help of knowledge management.
Strongly Agree Agree Disagree Strongly Disagree
20% 50% 20% 10%
Given above are the results of the survey that was done in order to know the awareness and the
market value of knowledge management and this turned out implying that the market value of
the knowledge management is high and it must be implemented. Further analysis of the survey is
done in the next part of the report.
Observation
As per the survey that has been done, there is a lot of information that has been carried out and
would be discussed in this part of the document.
1. As per the results that have been obtained for the 1st question, it can be properly said that
the number of even partially agree that the implementation of the knowledge

management can affect the way in which the authorities of the organization make their
decision and the decision that they make after the implementation of knowledge
management is known to be better than the decision they would have made without it, is
way more than the people who disagree to the same fact. This means that people know
the value of knowledge management in the decision making process of any organization.
2. There are also a high percentage of the people who also agree to the statement that the
implementation of knowledge management in an organization is also beneficial in order
to increase the productivity and the quality in which the various services are provided to
the organization. This means that people who are working in various organizations
believe that the inclusion of knowledge management would be having a positive affect
over the productivity as well as the services quality of the organization which means that
there is a proper marketing value of knowledge management in the field of productivity
of the firm.
3. The 3rd question of the survey was basically distributed to the people in order to know
what they think about the results and the outcomes that have been found out by the
process that are involved in t knowledge management. As per the results of the of the
question, it can clearly be said that most of the people believe that the implementation of
knowledge management processes in the organization would also be helping in including
better practices in the organization in order to improve the performance and productivity
of the employees who are working there.
Case Study
There are various researches that are done in the past over the same topic of knowledge
management. Some of them are defined below.
As per the studies that were done by Kumar and Kumar, 2015, it can be said that knowledge
management has is having the responsibility to manage the knowledge information of the
organization by the help of some systematically as well as organizationally displayed process in
order to acquire, organize and sustain the tactic as well as the explicit knowledge of the
organization. The manner of the people which are working in an organization is also one of the
major aspects of the process of knowledge management.
As per the research done by et. al., 2017 in the past on the same topic of knowledge
management, Knowledge for any organization is considered to be one of the most important
resources that can be acquired by it. There are various kinds of knowledge that is shared and
created in an organization such as the explicit knowledge. Explicit knowledge is defined as the
type of knowledge that consists of the data and information being encoded, disseminated or in
some cases even stored in the database, this data is known as the content component of the
knowledge that is known to be explicit.

The studies that are done in the past on the same topic by Shafiq, 2017 have stated that the
amount of knowledge has turned out to be a highly intellectual resource that can be very essential
for the growth of any organization. In order to control and harness this knowledge for the
benefits of the organization the concept of knowledge management was introduced. The
implementation of knowledge management in an organization gives that organization an extra
advantage over all the other organization that are present in the same market and in order to keep
having this advantage it is highly important to make sure that the knowledge that has been
collected is distributed to the right people and is gathered at the right time so that it can be used
for the organizational growth it its maximum.
The research and studies that are done by Rahimi, et. al., 2017 have also stated that the
management as well as the innovation of the knowledge of any organization are two of the most
important activities that are highly important to be dine in the organization in order to make the
organization grow. According to them it is just like parents giving their knowledge to the
children in order to make them grow.

Conclusion
In the report that has been created above, there various aspects discussed of the knowledge
management. The process of knowledge management has been properly described in the whole
report along with the methodologies and surveys that can be used in order to make the learner
understand the importance of knowledge management.

References
Ibrahim, F., 2014. Knowledge management methodology: developing a phenomenological
middle-range thinking Approach for Knowledge Management Research. Journal of Management
Research. 9(4). 110-122
Kumar, A., A., and Kumar, U., 2015. Knowledge management : a review. International journal
of academic research in social sciences & humanities. 1(1). 9-17
Mohajan, H., K., Islam, M., S. and Shome, F., 2017. Knowledge sharing enhances knowledge
management environment and efficiency. Journal of Environmental Treatment Techniques. 5(2).
78-82
Rahimi, E., Rostami, N., A., Shad, F., S. and Vafaei, V., 2017. The importance of knowledge
management on innovation. Applied mathematics in engineering, management and technology.
5(1). 68-73
Shafiq, M., Z, S., 2017. Innovation and knowledge management: a literature review and research
framework. Journal of Quality and Technology Management. 13(1). 99-116