Knowledge Management: Enhancing Organizational Performance

This report provides a comprehensive analysis of knowledge management principles and practices, focusing on their application within Australian organizations. It begins by examining strategies to improve employee perception and engagement, including brainstorming, nominal group techniques, and consensus decision-making. The report then delves into knowledge codification, illustrating the process through the development of frames for various entities such as horses, airline pilots, and students. Furthermore, it explores the selection of potential knowledge developers, highlighting the skills and qualities of effective programmers. The core of the report centers on the implementation of knowledge management, detailing a five-stage process: advocating and learning, developing a strategy, designing and launching initiatives, expanding and supporting initiatives, and finally, institutionalizing knowledge management. The analysis includes a critical examination of a case study involving an Australian organization's KM project, Alpha, discussing the challenges encountered and the reasons for its failure. The report emphasizes the importance of stakeholder involvement and the need for institutionalizing KM practices to foster continuous knowledge creation and maintain a competitive advantage.

KNOWLEDGE MANAGEMENT

Table of Contents
4.2 Analyze the issue of low personal perception worth.................................................................2
5.1 Develop a set of general frames to codify different symbols....................................................3
5.2 Choose Potential Knowledge Developers.................................................................................8
7.1....................................................................................................................................................9
References......................................................................................................................................12
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Brainstorm
4.2 Analyze the issue of low personal perception worth
a) As per the given problem in 4.1 the employees of different Australian organizations often
criticize that the rate of personal worth perception is low. The organizations implement a
brainstorming concept in the company structure to increase the employees' worth of personal
perception. The managers of multiple companies arrange a group discussion by following the
several guidelines of brainstorming to recognize the possible solution of the problem (Baruah
and Paulus, 2016). The 4.2 section briefly elaborates on the process of increasing personal
worth perception of the employees. The process of Brainstorming consists of various steps that
are performed to evaluate the possible solution. There are several methods by which the
company owner may increase the personal worth perception of the employees the methods are as
follows:
Identifying Well Performed Employees:
The manager of the organization needs to take possible initiatives for identifying high skilled
employees (Donate and de Pablo, 2015).
Giving Awards:
The well-performed and efficient employees of the company need to be awarded rewards and
incentives which may increase their interest and dedication to work.
Encouraging Employees:
The employees of different Australian companies require to be encouraged by company
managers. Different motivational theories such as Maslow's motivational theory can be
implemented for encouraging the employees.
Increasing Involvement:
Another method of increasing personal worthy perception of the employees is involving the
workers in making critical decisions for the company (Filippova, Trainer and Herbsleb, 2017).
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The implementation of above discussed methods will enhance the workers' perception worth and
it would reduce employees’ turnover significantly.
b) The owners of Australian organizations incorporate the nominal group technique to launch
group participation in the entire process decision-making. The nominal group technique involves
small groups of participants for reaching consensus to identify the key problem or in the
development procedure solving problem-related to low personal perception worth. Multiple steps
are involved in the nominal group technique such as preparation, recording of ideas, silent idea
generation, discussion of ideas, final voting and preliminary voting. The first step of the nominal
group technique arrange designs, room, and meetings for group discussion. As per step 2, the
group leader launches social facilitation and set proper schedules for personal reflection and
thinking through reminiscence. Step 3 and step 4 record different ideas of the employees and
discuss their providing ideas. The last step is involved with the preliminary voting of participants
(Girard and Girard, 2015). NGT assists the manager in identifying potential solutions and the
primary elements of any specific operational issue.
c) The harmony decision-making techniques are an effective measurement for creating
ownership and building trust and commitment. The consensus-building process of the
organization involves all the employees for having quality outcomes of any emerging issue. The
procedure of consensus decision making empowers the individual employees of any Australia
organization and encourage them to move forward for increasing the economic and commercial
growth of the company. The consensus decision-making tool involves all the members to support
the resolution in the finest outcome of the whole. The consensus decision making helps to
upsurge personal worth perception of all staffs by linking thoughts together, sharing knowledge
and naming categories of different related ideas. After attending to all viewpoints, members
develop an application that tribute the insight of the group. When the employees communicate
with each other they can find a solution (Hellings et al. 2016).
Knowledge Codification
5.1 Develop a set of general frames to codify different symbols
 A Horse
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The codified knowledge refers to a combination of explicit knowledge of any organization. The
codified knowledge is used to produce a financial report of any Australian organization
illustrating different regional views (Jung et al. 2016). Horse frame is used to codify knowledge
and the frame is developed below:
Figure 1: Horse Frame
(Source: Baruah and Paulus, 2016)
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Figure 2: College Frame
(Source: Levine et al. 2016)
 An Airline Pilot
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Figure 3: Airline Frame
(Source: McAllister, Blay and Kadous, 2016)
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 Flashdance, an 18 hand thoroughbred
The horse frame, airline frame, and college frame are being developed in the previous section.
As per the horse frame, the horse belongs to thoroughbred and it can be assessed from the
framework that the horse can be classified as an animal. It has 18 hands and it can jump and trot.
The horse signifies the pet industry of Australia that has an immense impact on the global
economy. The thoroughbred horses are well trained and they stay calm and stable at Glen Farms.
These hoses are used in the Australian racecourse to gain money which develops the global
economy of the country (Levine et al. 2016). Brenda, a medium-height, fourth-year liberal arts student
The College frame is being developed and the student symbolizes the education industry of
Australia. Student belongs to education field of the country which can be categorized as a new
human, equestrian and undergraduate. For instance, Brenda is the name of the student whose
height is medium, studies liberal arts and lives in room (McAllister, Blay and Kadous, 2016).
The location of Brenda is the dormitory of N.E Quad. Fred, a 30-year veteran airline captain
The framework of the airline is being created for evaluating the position of a pilot. The pilot
refers to the airline industry of the country. The airline industry has a close association with the
Australian economy and its rapid growth. The pilot belongs to the airline industry, who is
categorized as a human, the captain, certified and a veteran. As per the given instance frame, the
name of the pilot is Fred, whose age is 30 and he is excellent in his job. The location of the pilot
is Chicago of cook country.
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5.2 Choose Potential Knowledge Developers
According to my opinion, the efficient programmer who is competent in several programming
languages are applicable for knowledge development process. A high-skilled programmer has
different potential that may be incorporated in the knowledge development process. Different
skills such as problem solving method, creativity, work remotely, constantly evolving skills
along with innovating ideas of any efficient programmer may help any organization in
knowledge development. The programmer will have creativity nature by which different
innovative programming language can be performed. The programmer may help in solving any
critical problem by working at any remote place. The innovative ideas and competent knowledge
in java, python and C++ will help in solving complex problem in no time.
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Implementation of Knowledge Management
7.1
Stage 1: Advocate and learn
Knowledge management is based on the primary concept of the most valuable assets of any
Australian organizations. The first initial stage of knowledge management is a learn and
advocate. As per the given case study, the organizations of Australia introduce knowledge
management by learning about the various experiences of other organizations. The fundamental
purpose of implementing knowledge management is to develop the global economy of Australia.
According to the given case study, knowledge management is referred to as the application of
technology in the company structure. The first stage of knowledge management learn about
different resources and identify the effective measurement for incare4sing growth in the global
economy (Omotayo, 2015).
Stage 2: Develop a strategy
A policy needs to be industrialized in the second stage of the knowledge management. The
strategic approach of building an effective initiative of knowledge management is based on
different activities for incorporating any new organizational program. Different Australian
associations that avoid the concept of the knowledge management process are unable to
understand the full possibility of their knowledge management intentions. How knowledge is
categorized, identified, captured and distributed is not being analyzed by the company owners.
The process of knowledge management includes strategy identification, classification, transfer,
maintenance validation, capture, measurement and archival. The strategy building process is an
effective approach as it used to overcome different types of risk that will be critical in increasing
leadership support by having the necessary funds that any organization requires. The second
stage of knowledge management discusses the strategy development process which is one of the
essential factors of any organization. According to the given case study the KM project is being
developed with its initial objectives to maintaining global order handling services. Another goal
of strategy development is to managing knowledge across the entire organization (Shi, 2015).
Stage 3: design and launch KM initiatives
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The given case study has described that the management of Australian organizations has
commissioned the KM project which is popularly known as Alpha. The primary objectives of the
KM project is to generate a blueprint for maintaining and gaining handling services of global
order for increasing market leadership. The Australian organizations have implemented the KM
project which consists of teams and functions such as Information Technology, knowledge
content and business architecture. The main priority of the KM project is to build an internal
network of "knowledge-based worktables” for providing the staffs’ customized accession of
Alpha’s knowledge. The company owners of Australia initiated to involve a seller to progress an
interactive arrangement as an substitute approach to the KM project. Australian organizations
have faced different issues during the implementation of the KM project. Alpha perceives to lose
control over different projects related to Information Technology. There are different reasons
behind the failure of KM project which are as follows:
 Knowledge is controlled in the silo-oriented communities and the business-critical idea is
being neglected by different functional groups.
 Tacit knowledge and different behavioral issues along with insufficient attention on IT
systems are being emerged during the implementation process of the KM project.
 The total expenditure of sustaining KM initiatives goes beyond control. The management
of the Australian organization has taken initiative to terminate the KM project altogether.
Stage 4: Expand and support initiatives
The entire process of implementing the knowledge management process requires significant
personnel resources and necessary funds. The fourth stage of knowledge management is based
on the expansion of support and initiatives of individual workers of the organizations. The
owners of Australian organizations need to identify the support of their stakeholders. The
company owners have initiated to create effective implementation guidelines for the program of
knowledge management. The entrepreneurs of different Australian organizations need to confirm
the provision and promise of older leadership. Necessary fund for the implementation of
knowledge management also needs to be estimated beforehand. The preparation of an effective
guidelines will help to produce some short-term success in the first initial step of any company
project. Stakeholders of the company is regarded as the primary element of any organization.
The stakeholder team consists of employees, customers, suppliers and investors who contribute
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in the rapid growth of global economy of Australia. The company owner needs to evaluate the
commitment and collaboration of the stakeholders during the implementation process of
knowledge management to identify loyal customers, investors and reliable employees. As per the
given case study different teams such as business architecture, IT, and knowledge content and
design are being associated with the expansion of global economy of Australia. The Australian
organizations are being failed to implement the knowledge management procedure due to lack of
coordination and collaboration among the stakeholders.
Stage 5: Institutionalize knowledge management
Institutionalize knowledge management refers to a unquestionable urge of knowledge
management practice in the company structure to enable the managers in knowledge sharing
preservation of knowledge and attainment of ideas. As per the given case study it may be stated
that the contemporary organizations of Australian community need to develop knowledge
management capacities into a specific state where the KM practices are rooted and
institutionalized into the business process. Institutionalization is an effective measurement tool as
it helps in creation of continuous knowledge and the process of institutionalization is used to
sustain and create competitive advantage in the company structure. The process of
Institutionalize is perceived by the team of information technology as an invasion into its
territory. Therefore, the management has shortened the doable project and deactivated Alpha
once the employees misplaced their trust on the Knowledge Management Project.
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References
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Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
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370.
Filippova, A., Trainer, E. and Herbsleb, J.D., 2017, May. From diversity by numbers to diversity
as process: supporting inclusiveness in software development teams with brainstorming.
In Proceedings of the 39th International Conference on Software Engineering (pp. 152-163).
IEEE Press.
Girard, J. and Girard, J., 2015. Defining knowledge management: Toward an applied
compendium. Online Journal of Applied Knowledge Management, 3(1), pp.1-20.
Hellings, P.W., Akdis, C.A., Bachert, C., Bousquet, J., Pugin, B., Adriaensen, G., Advani, R.,
Agache, I., Anjo, C., Anmolsingh, R. and Annoni, E., 2017. EUFOREA Rhinology Research
Forum 2016: report of the brainstorming sessions on needs and priorities in rhinitis and
rhinosinusitis.
Jung, J., Park, B., Lee, J.A., You, S., Alraek, T., Bian, Z.X., Birch, S., Kim, T.H., Xu, H.,
Zaslawski, C. and Kang, B.K., 2016. Standardization and future directions in pattern
identification research: International brainstorming session. Chinese journal of integrative
medicine, 22(9), pp.714-720.
Levine, J.M., Alexander, K.M., Wright, A.G. and Higgins, E.T., 2016. Group brainstorming:
when regulatory non fit enhances performance. Group Processes & Intergroup Relations, 19(2),
pp.257-271.
McAllister, M., Blay, A. and Kadous, K., 2016. The role of individual professional skepticism in
fraud risk brainstorming. Retrieve from https://warrington. ufl.
edu/accounting/docs/2016_Paper6. pdf.
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Omotayo, F.O., 2015. Knowledge Management as an important tool in Organisational
Management: A Review of Literature. Library Philosophy and Practice, 1(2015), pp.1-23.
Shi, Y., 2015. An optimization algorithm based on brainstorming process. In Emerging Research
on Swarm Intelligence and Algorithm Optimization (pp. 1-35). IGI Global.
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