Knowledge Management Strategies: A Comprehensive Literature Review

This paper provides a literature review and critical analysis of two articles focusing on knowledge management. The first article explores the relationship between decision-making and knowledge management, highlighting how improved decision-making processes can drive customized knowledge management developments within a firm. It emphasizes that knowledge management and decision-making support each other in generating market demands. The second article examines business intelligence as a knowledge management tool, particularly in the financial sector, and its role in enhancing competitive advantage. It discusses various business intelligence techniques like data mining and data warehousing. The review identifies the strengths and weaknesses of both articles, critically analyzing one article's deficiencies in providing strategies to overcome limitations and proposing further research to explore the use of business intelligence across various financial sectors and to develop solutions for identified limitations. Desklib offers this assignment solution and many other resources for students.

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The literature on Knowledge
Management

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Table of Contents
Introduction.................................................................................................................................................2
Purpose of work..........................................................................................................................................2
Summary of each work................................................................................................................................2
Articles relation to Knowledge management...............................................................................................3
Analysis of unique characteristics...............................................................................................................4
Analyze the strengths and weakness of both articles...................................................................................4
Critical analysis of one article:....................................................................................................................5
Deficiencies of the work..........................................................................................................................5
Words of other researchers......................................................................................................................6
Research proposal....................................................................................................................................6
Conclusion...................................................................................................................................................6
References...................................................................................................................................................7

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Introduction
The paper will provide the summary and purpose of the two article that is based on the topic of
knowledge management. In addition, the paper will critically analyze one of the articles and
demonstrates its deficiencies and a research proposal that should be used for further study of this
article in the future.
Purpose of work
The purpose of the first article is to determine that decision making can drive more customized
and appropriate developments of knowledge management (Kasemsap, 2016). In order to do that,
the decision making procedure should be improved by bridging the existing communication gap
and information of a firm.
The purpose of this second article is to elaborate business intelligence as a tool of knowledge
management, and it can help the financial sector by providing professional services (Dayan,
Heisig, & Matos, 2017). With the help of business intelligence, the financial sector can easily
improve their competitive advantage. The study reveals the role of this knowledge management
tool in the financial sector.
Summary of each work
The first article will demonstrate that requirements of decision making help in the development
of knowledge management and this can only happen if the decision-making approach should
improve by bridging both the communication gap and information of the organization. The study
reveals that both decision making and knowledge management supports one another in order to
generate high market demands of the corresponding firm (Girard & Girard, 2015). From the past
decade, it is known that knowledge management has provided an impact on the decision support

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system and in this paper, the author demonstrates the impact of decision making over knowledge
management. Decision making is considered to be a multi-participant process, but within the
management level, it does not act as a multi-participative process due to the lack of workers
empowerment. It only takes place at a management level when proper knowledge and
information is present for making the correct decision. Various case studies determine the
supportive context of decision making and knowledge management procedure, and from this
view, it is clear that knowledge management plays a vital role in supporting the decision making
the procedure of an organization.
The second article determines business intelligence as a tool of knowledge management that help
in improving the financial procedure of an organization. From this article, it is clear that business
intelligence helps the financial sector in improving their competitive advantage in comparison to
the other similar firm in the market (Muhammad, Ibrahim, Bhatti & Waqas, 2014). The various
techniques and tools of business intelligence that should be used for improving the performance
of any financial sector are data mining, Extraction Transformation Load, data warehouse, and
On-line Analytical processing. The procedures of these technologies and tools help in analyzing
the firm’s data such as business processes and structures of the financial institution. With the
help of this data, the financial institution can determine the functional efficiencies by which they
can easily improve their marketing and sales strategies and also can develop their consumer
service program. Overall the article demonstrates the use of business intelligence that provides a
huge positive impact on the performance of a financial institution.
Articles relation to Knowledge management
The first article demonstrates that knowledge management plays an important role in product and
process developments as well as it influences the decision making the procedure of an

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organization (Dargam, 2008). While taking any decision, it is important to use the knowledge
regarding the particular situation, and therefore it is clear that knowledge management and
decision making are related to one another.
The article defines that business intelligence being a tool of knowledge management because
they provide financial consultancy and thereby enhances the overall performance of the firm.
Knowledge management is defined as a collection of the process that governs the dissemination,
creation, and utilization of the knowledge properly (Meihami & Meihami, 2014). In other words,
business intelligence is the storing, analyzing, making and gathering data in such a manner that
the financial manager can easily demonstrate it. Therefore, from this context, it is clear that
business intelligence is considered to be a tool for knowledge management.
Analysis of unique characteristics
One of the characteristics of the first article is that the study reveals that knowledge is needed for
all level of decision-making approaches and without proper knowledge about the particular
situation it becomes difficult to demonstrate the correct decisions (Kasemsap, 2015).
The unique characteristics of this article are that it defines briefly regarding both similarities and
dissimilarities between knowledge management and business intelligence procedure. This
characteristic is unique because it helps the financial sector to easily determine how they
incorporate the business intelligence tool in their working procedure.
Analyze the strengths and weakness of both articles
One of the strengths of this article is that it demonstrates the impact of knowledge management
on the decision-making process of an organization. In other words, the study reveals that sharing
of knowledge through knowledge management systems help the organizational management

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team to provide the best decision to overcome the particular situation. Besides this, the study did
not clearly define the supportive context of decision making over knowledge management, and
this is one of the weakness of this particular article.
The study clearly defines the impact of business intelligence on improving the organizational
performance of the financial sector, and this is considered the main strength of this paper. From
this paper information regarding the implementation of business intelligence as a tool of
knowledge management is found that clarify the use of this tool (Patil & Kant, 2014). Besides
this, the paper demonstrated various limitations of knowledge management and business
intelligence but did not provide any solution for avoiding these types of limitations in the future.
Hence, this is considered to be a weakness of this paper.
Critical analysis of one article:
Deficiencies of the work
The article provided the limitation of the knowledge management and business intelligence but
failed to define the proper strategies that should be needed by the financial sector in order to
overcome the particular limitations (Costa, Soares & de Sousa, 2016). In other words, the use of
business intelligence is described by only one financial sector that is the bank. These are
considered as the deficiencies of this particular work.
According to me, use of business intelligence in all financial sectors are not similar and therefore
it is important to determine all the respective financial sectors on which this business intelligence
tool are used. In addition, the proper solution of avoiding the limitations should be explained by
the author so that the financial sector can easily avoid such limitations while using the business
intelligence tool.

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In this paper, the author does not state any sorts of future work that should improve this
particular study material in the future.
Words of other researchers
The researchers agree with the findings of this paper, and they supported the information written
on this particular article.
Research proposal
Further research should be needed on the basis of this particular article in order to work on the
deficiencies as well as on the weakness of this paper. The researcher must study the use of
business intelligence procedure in various financial sectors so that a clear idea about this
particular tool should be found in the future. In addition, the study must reveal the proper
solutions for the limitations regarding the business intelligence and knowledge management
procedure so that when any financial sector should incorporate business intelligence as a
financial tool, then they will use these solutions (Donate & de Pablo, 2015).
Conclusion
The paper concluded that knowledge management is related to both decision-making procedures
and also with the business intelligence tool. In order to determine this, one article is selected that
shows the use of this knowledge management in a particular research study.

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References
Costa, E., Soares, A. L., & de Sousa, J. P. (2016). Information, knowledge and collaboration
management in the internationalisation of SMEs: a systematic literature
review. International Journal of Information Management, 36(4), 557-569.
Dargam, F. C. (2008, November). Decision Making supporting Knowledge Management.
In International Symposium on the Management of Industrial and Corporate
Knowledge (Vol. 3, p. 5th).
Dayan, R., Heisig, P., & Matos, F. (2017). Knowledge management as a factor for the
formulation and implementation of organizational strategy. Journal of Knowledge
Management, 21(2), 308-329.
Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2),
360-370.
Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied
compendium. Online Journal of Applied Knowledge Management, 3(1), 1-20.
Kasemsap, K. (2015). The role of data mining for business intelligence in knowledge
management. In Integration of data mining in business intelligence systems (pp. 12-33).
IGI Global.
Kasemsap, K. (2016). The roles of e-learning, organizational learning, and knowledge
management in learning organizations. In Civil and Environmental Engineering:
Concepts, Methodologies, Tools, and Applications (pp. 1198-1228). IGI Global.

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Meihami, B., & Meihami, H. (2014). Knowledge Management a way to gain a competitive
advantage in firms (evidence of manufacturing companies). International letters of social
and humanistic sciences, 3, 80-91.
Muhammad, G., Ibrahim, J., Bhatti, Z., & Waqas, A. (2014). Business intelligence as a
knowledge management tool in providing financial consultancy services. American
Journal of Information Systems, 2(2), 26-32.
Patil, S. K., & Kant, R. (2014). A fuzzy AHP-TOPSIS framework for ranking the solutions of
Knowledge Management adoption in Supply Chain to overcome its barriers. Expert
Systems with Applications, 41(2), 679-693.