This essay discusses the critical role of knowledge management (KM) in developing skills and knowledge for the future digital workplace. It highlights that KM involves planning, organizing, controlling, and motivating processes, people, and systems within a company. The essay explores how KM encompasses knowledge creation, utilization, refinement, storage, and transfer. It emphasizes that digital transformation expands the technologies used in the workplace, requiring IT support organizations to adapt. Real-world examples from banking (TürkiyeFinansKatılımBankası), government (Kuwait Ministry of Finance), and retail (Saudi Airlines Catering Company) illustrate the importance of KM in improving efficiency and innovation. The essay concludes that KM is essential for putting the right knowledge in the right place, enhancing employee skills, and fostering business growth in the digital age, ultimately reducing business problems and increasing opportunities.
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