Knowledge Management in the Knowledge Society: Hewlett-Packard Report

This report examines Hewlett-Packard's approach to knowledge management within the context of the knowledge society. It analyzes HP's vision, concepts, and activities related to knowledge management, focusing on KM processes and organizational learning to achieve competitive advantages. The report identifies key issues such as imbalances between people, methods, and technology, and difficulties in updating skills. It explores models of knowledge management, including those by Bukowitz and Williams (1999) and Botha et al. (2008), and their application within HP. The analysis highlights the importance of these models for sustaining competitive advantages, increasing capabilities, and facilitating knowledge sharing. The report concludes with recommendations for overcoming challenges and leveraging knowledge management for improved organizational performance. It also suggests the adoption of Gamification and rewards, and the technique of transferring implicit knowledge.

DIMENSIONS OF THE KNOWLEDGE
SOCIETY
Hewlett-Packard
Company

Knowledge Management
Process
Generating
Allocating
Administrating the information
Approach
To accomplish the aim and objective of the organization
Focus
Enhanced the performance
Innovation
Competitive advantage
Application
Large corporations
Public associations
Organizations of non-profit
Departments of human resource

Hewlett-Packard Company
American Multinational Company
Provides
Varieties of hardware
Software
Other services
Customers
Companies of small, medium and large sized
Sector of education and health
Manufacturing
Hardware of networking
Design software
Servers of enterprise and industry
Marketed products
Distribution through online
Small, medium and large sized companies

Introduction of report
Objective
To examine the approach of the knowledge
management which company can adopt to attain the
organization’s competitive advantage.
Key issue
To sustain or develop in the competitive environment
Issues involved in the Hewlett-Packard
Imbalances between the people, method and the
elements of the technology,
Difficult in updating skills
New technologies failed to work efficiently
Recommendations and conclusion

Models of knowledge management
Model by Bukowitz and Williams (1999)
Strategy
Create
Divest
Improve the assets of knowledge
Focus
To make the strategy of putting the management of knowledge
according to the conditions
Levels
Tactical
Strategic

Model by Botha et al (2008)
Shows
More realistic view
Focus
Development of the new technology as a particular
knowledge management initiative.
Include
People oriented- creation, sensing, assembling, capturing
the knowledge
Technology oriented- distribution, dissemination
Tend to move towards technological aspects

Applications of these models in Hewlett-Packard
Company
Model by Bukowitz and Williams (1999)
Maintaining balance
 By supporting people, method and the technology on priority
basis
 Progress association between knowledge repositories and
communication
Upgrade skills
 increasing the education
 expertise support
Model by Botha et al (2008)
Efficient working of new technologies
 Creating, arranging throughout the people
 Accessed throughout technology
Competitive Advantage
 better and innovative judgment through the analytics and
business intelligence

Importance of models for Hewlett-Packard
Successful in extremely competitive
environment
 Increase capability
Sharing knowledge
Company can take the competitive
advantage
Store
Progress knowledge
Keep and support management of
knowledge
Own system, principles, procedure
Improves the various assets of the
knowledge

The staff members to make the
effective and efficient decisions
Information from various places
Simple system of technology
Move, produce, use and split the
knowledge according to the
necessity
Enlarge the capabilities of the
person
Cognitive computing
Artificial intelligence

Analysis of the findings
Hewlett-Packard issues in knowledge
management
Imbalance between factors
Integrate with new technologies
Difficulty in upgrade skills
Key issue
To sustain in the competitive environment
Overcoming issues
Through the models of knowledge management that
is Bukowitz and Williams (1999) , Model by Botha et
al (2008)
Importance of model
To successfully allocate, store, obtain and share
the knowledge to take competitive advantage.

Conclusion
Knowledge management is the technique of
creating, allocating, using and monitoring
the information. In this case Hewlett-
Packard is facing some issues in managing
the knowledge. The two models were
recommended to take the competitive
advantage.
Further Hewlett- Packard can also adopt
Approach of Gamification and rewards,
recognition
Technique of Transferring implicit
knowledge

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