Comprehensive Analysis of KCA's Knowledge and Information Management

This report analyzes KCA's knowledge and information management practices, covering key forms of knowledge creation and sharing, including manufacturing, marketing, sales, and corporate knowledge. It examines KCA's benchmarking process, its impact on cultural changes, and the reasons for constantly creating and sharing knowledge. The report also details KCA's syndicate team approach to knowledge management development, its benefits, and the system's strengths and weaknesses. Furthermore, it defines knowledge management, explores relevant legislation, codes of practice, and national standards, including the Australian Standard. It identifies three key benefits of knowledge management, organizational barriers to knowledge sharing, and describes terms like correlation calculations, probability assessment, regulation analyses, dynamic programming, linear programming, queuing theory, simulation, and transportation methodology, and their applications. The report provides a comprehensive overview of KCA's knowledge management strategies and their impact on business operations.

Manage Knowledge and
Information

Table of Contents
TASK 1............................................................................................................................................3
1.Key forms of knowledge that KCA create and share across their business operations...........3
2. KCA’s benchmarking process and impact on cultural changes at KCA...............................3
3. Reason for KCA that needs to constantly create and share knowledge.................................3
4.KCA’s syndicate team approach for knowledge management development and major
benefits of the team approach.....................................................................................................4
5. Key strengths and weaknesses of the system..........................................................................4
TASK 2............................................................................................................................................4
1. Concept of knowledge management.......................................................................................4
2. Legislation, codes of practice, and national standards relevant to knowledge management. .5
3. Three key benefits of knowledge management.......................................................................6
4. key organisational barriers to knowledge sharing...................................................................6
5. Australian Standard for Knowledge and key features of the standard....................................7
6. describe the following terms and their applications................................................................7
7. Examples of existing and emerging technologies and their use in knowledge and
information management............................................................................................................8

TASK 1
1.Key forms of knowledge that KCA create and share across their business operations
KCA spreads knowledge across the world through scientific methods or researches and
development that focus towards the concept of personal hygiene and sustainable development.
Various advertisements and other promotional strategies are made for creating awareness against
these concepts and also promote products in market. Apart from this, in their business operation
they provide different standards for determining quality and create several trainings sessions for
motivating them to produce sustainable and quality products. Also, many investigation are
conducted in order to acknowledge all factors that affect their strategy and how customers can
be influenced effectively.
Type of knowledge that company harnesses and share is
Manufacturing Knowledge- It involves applying patents as well as licenses on products,
technologies or processes.
Marketing Knowledge- Provides information related to market, competitors, consumers
and also their preferences.
Sales Knowledge- Focuses on Customer Relationship Management that comprises of
sales data, share in market etc.
Corporate Knowledge- It involves information related to finance, human resource etc.
2. KCA’s benchmarking process and impact on cultural changes at KCA
Benchmarking means setting a quality standard in order to achieve maximum efficiency
and effectiveness in performing productive operations. It includes following steps such as
Planning- It involves conduction of different analysis for the company in order to
determine strength and weakness. Apart from this, a benchmark is set for the particular operation
according to which processing has to be done.
Collection of Information- Numerous data is collected from primary and secondary
sources. Many research are conducted for acknowledging all facts which can assist in setting
bench mark.
Analysis of Data- Interpretation is done in order to form strategies to achieve those
quality standards.
Implementation- Tactics are followed for successful accomplishments of goals.

Monitoring- For reaping maximum benefits from this process, it is important to conduct
a systematic evaluation on regular basis.
Benchmarking in KCA had number of elements that includes
 Access to consolidate database related to every aspect of company.
 Development of Common Performance Measures at central office for ensuring standard
of data
 Implementation of Global working groups for performance improvement
It has definitely create a change in culture of the company. As they are now more quality
focused and concentrates on developing strategies which for improving this aspect in every
product or services they are providing. Also, efficiency in completing task has been maximised
since few years. Employees are more productive and contributing now.
3. Reason for KCA that needs to constantly create and share knowledge
It is a need because the product which company is developing is very necessary for maintaining
personal hygiene. Also, these products can be harmful for environment and can create
environmental issues. But with adoption of sustainable strategies, company is focussing towards
this concept because it would help to save the world from many crisis. Apart from this, by
producing such products company would be able to promote self care through making people
aware regarding maintenance of personal hygiene.
Knowledge is essential at KCA because it strengthens the customer relationship of KCA
by providing the company complete knowledge of regarding their preferences and factors that
affect their decision making ability. This help the firm to provide effective solution for their
problems.
Also, improvement in manufacturing process is achieved as quality or benchmarking
standards are established that provides a milestone for the company to accomplish.
4.KCA’s syndicate team approach for knowledge management development and major benefits
of the team approach
Team approach can be defined as a particular model that involves many teams that have
professionals and other complementary grounds as well as skills that work in a synchronised
manner for accomplishment of goals.

There are several advantages of adopting team approach which are discussed as below:
 It fosters creativity and learning as people work together in a team.
 Strength can be blended effectively that creates a synergy effect.
 Also, mutual trust is build up that promotes coordination.
 Resolution for conflicts are easily provided.
 Real problems are easily solved by the team and ROI is easily estimated against the
investment done
 This facilitates in capturing all the benefits of training which is provided.
 Work is completely based on practices related to knowledge sharing.
 Contribute to the flow of knowledge in a network.
 High participation is involved that impacts the decision making ability in a positive
manner.
5. Key strengths and weaknesses of the system
There are several strength and weakness of the system that follows a high research and
development approach :
Strength
 Developed products are of high quality and matches benchmark status.
 Competitive advantage in market is high.
 Strong Financial Position
 Provides high retention
 Strong Sales Growth
 Improved performance of employees
Weakness
 Involvement of high cost
 Process needs longer timescales.
TASK 2
1. Concept of knowledge management
It is regarded as the process of sharing, creating, using as well as managing information
and knowledge of a company. Also, known as multidisciplinary approach for achieving
objectives of an organisation. It is also known as systematic management of knowledge facts for
creation of value and accomplishment of strategic and tactical requirements.

2. Legislation, codes of practice, and national standards relevant to knowledge management
Legislation Related to Knowledge Management
Title Description Agency Responsible Category Type
Archives Act 1983 It empowers National
Archives of Australia for
overseeing record keeping
practice by Australian
Government and also setting
up requirements for records
of Common Wealth.
National Archives of
Australia (NAA)
Compulsory
Archives Regulations It provides Archives that
have specified
documentation or advising
support of various agencies
that deals with record such
ad information related to
appraisal or any kind of
confirmation or
Notification.
National Archives of
Australia (NAA)
Mandatory
Privacy Act 1988 It monitors and handles
personal information of
individuals.
Attorney General's
department
Australian Information
Commissioner (OAIC)
Mandatory
Code of Conduct related to Knowledge Management
Title Description Agency Responsible Category Type
Digital Transition It aims to transfer National Archives of Required

Policy Government Agencies of
Australia to keep digital
records for purpose of
efficiency.
Australia (NAA) Practice
Digital Service
Standard
It provides establishment of
criteria which Government
of Australia should meet for
making their services more
simpler, easy and faster to
use
Digital
Transformation Office
(DTO)
Required practice
Cyber Security
Strategy
It serves the framework for
ensuring availability of
government services.
Attorney General’s
Department (AGD)
Required practice
National standards relevant to knowledge management
3. Three key benefits of knowledge management.
Three Key benefits of Knowledge management system are:
Effective Decision Making- As individual has complete knowledge regarding a scenario,
decision can be taken easily which are very effective and facilitates in every strategy making
process.
Fast Problem Solving- It is very easy to identify all such factors that generates a
particular problem. Therefore, solutions can be easily asserted for them that provides effective
resolution of these issues.
Improved Business Processes- All the activities which are involved in business are
accomplished with great efficiency. Therefore, every process gets improved. There is optimal
utilisation of resources and reduction in wastage.
4. key organisational barriers to knowledge sharing
Some of the barriers are described as below:
Over Structuring of an organisation- Every company divided into several
compartments. There is a lack of communication among employees of several different units that
does not encourage knowledge sharing or cooperation.

Command and Control- Paternalistic type of leadership treats subordinate with
punishment and rewards. It restricts to have a general session that allows the transfer of
knowledge between individuals.
Top-Down Communication- Every company has an approach where subordinates are
not allowed for communicating directly with higher authorities. This hinders them to establish
an effective transfer of knowledge between them.
The Dogma of Predicability- Earlier, it was possible for predicting a great deal but now
there are certain needs of the customer and required knowledge for satisfying them and effective
dealing with unexpected scenario. But several sources are available that makes it hard for
acknowledging them.
Consumption of time- Many companies have a perception that much amount of time is
consumed in sharing knowledge and considered to be an extra activity which is not required.
Therefore, no initiation is taken for sharing it in a firm.
5. Australian Standard for Knowledge and key features of the standard.
These are made to guide individuals that will facilitate several organisations and
individuals for understanding concepts of managing knowledge and best suited activities that
would provide effective scalable, flexible framework for planning, designing, implementing as
well as assessing several interventions of knowledge.
Key features of these standards are:
 It is concerned with sharing behaviours and managing several complexities as well as
ambiguity in many knowledge networks or connections.
 It provides exploration of smart processes and deployment of technologies which are
people centric.
6. describe the following terms and their applications
Correlation calculations- It is a statistical measure for calculating strength of
relationship among relative movements of two entities. It provides degree of interdependence of
one variable to other.
Probability assessment- It generally deals with calculation of likelihood for an
occurrence of events that is expressed in terms of success or failure. It is used for assessing
chances of a particular situation to occur.

Regulation analyses- It is regarded to be a document that is created before the
introduction of new regulations of government. It provides systematic and detailed appraisal of
many potential impact for a new rule which is made for achieving certain objectives.
Dynamic programming- It is mathematical optimization method that simplifies
complicated problem by breaking it into more simpler sub-problems in a recursive manner. It is
used for taking decisions for complicated issues.
Linear programming- It is a method for achieving best result in a particular
mathematical model where requirements are generally represented through linear relationships. It
is regarded to be a mathematical programming.
Queuing theory- Considered to be a study of several waiting lines or even queues. It is
constructed in order to determine the length of queue and associated waiting time which can be
predicted.
Simulation- It is defined as copying a particular situation or a process. Generally
preferred when individual cannot engage a real system as it can be dangerous or even
unacceptable.
Transportation methodology- It provides estimation of cost related to vehicles which
are used for transporting goods from one place to another. Through this one can achieve effective
planning for enhancing cost effectiveness in transportation,
7. Examples of existing and emerging technologies and their use in knowledge and information
management
There are several technologies which are used in managing information as well as
knowledge. They are World Wide Web and other internet sources which are providing direct
access to the user for effective management of these resources.