MITS5505 Knowledge Management: Evaluating Systems and Learning

This report provides a comprehensive evaluation of knowledge management and organizational learning within business organizations. It emphasizes the importance of knowledge management systems, including internet-based systems, electronic document management, knowledge map systems, and innovation support tools, for sharing valuable information and improving decision-making. Various research methods like surveys, case studies, observation, and experiments are discussed, with the survey method being highlighted as used in the article. The report concludes that effective knowledge management enhances organizational storage processes and supports the development of new innovations, enabling business leaders to make informed decisions using competitive intelligence tools. Desklib offers a platform for students to access this and similar solved assignments to aid in their studies.

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Knowledge Management

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Table of Contents
Introduction......................................................................................................................................3
Intention and content of the article..................................................................................................3
Research methods............................................................................................................................5
Future of Knowledge management..................................................................................................6
Conclusion.......................................................................................................................................6
Reference List..................................................................................................................................7

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Introduction
The knowledge management system is mainly used by the authorities of an organisation in order
to improve their data management process. In addition, the knowledge management process also
helps the business managers of an organisation to retrieve the knowledge process that would be
helpful for enhancing the KM process [1]. Therefore, the aim of this report is to evaluate the
knowledge management and organisational learning process. This paper will also shed light on
the importance of knowledge management systems. Moreover, this report will also highlight the
strategies of knowledge management system. Furthermore, this paper will also highlight the
research methods that have been used by the researcher.
Intention and content of the article
Importance Knowledge management systems
The main purpose of using the knowledge management system is to share valuable ideas and
information to the business managers by which they can make vital decisions for the
organisation. A business organisation mainly uses various types of knowledge management
system in order to improve the organisational business process. It has been identified that there
are several types of knowledge management systems such as internet based system, electronic
document management, knowledge map systems and innovation support tools [2].
● Internet based system- The internet based system is mainly associated with the
knowledge management process. The main reason for using the internet based system is
to connect the knowledge process with the online database of an organisation. This will
also help the organisation to facilitate the relevant information that will be required for
the purpose of sharing knowledge [3]. In addition, the internet based system also helps
the business organisations to develop new concepts for the organisation by which the
firm can gather relevant information from the business market. Therefore, it can be said
that the internet based system is one of the potential systems for transferring knowledge.
● Electronic document management- The electronic document system will also help the
business managers of an organisation to present an explicit management system.
Electronic Document Management (EDM) frameworks are stores of significant corporate

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records. EDM frameworks are exhibited as unequivocal learning stores. In certain
associations, record the board can be the underlying advance to facilitate KM. EDM
frameworks add to the association of the tremendous measure of reports produced by
office exercises. EDM frameworks give an increasingly proficient recovery, better
security and rendition control of archives [4]. EDM frameworks have numerous
highlights, such as listing and ordering, that were acquired from the conventional data
recovery frameworks, which are considered in the field of Library Science.
● Knowledge map systems- The knowledge map system will mainly help the business
managers of an organisation to develop a potential map for the business organisation. In
addition, the knowledge map system will also help the business authorities of an
organisation to work on a specific project by which the goals and objectives of the firm
can be achieved. The information map gives a specialist locator include that causes
clients to discover the specialists most appropriate to chip away at a particular issue or
undertaking [5]. A learning map sorts an association's ability into accessible indexes.
Utilizing a learning map, it is simpler to recognize individuals as far as who they know,
what they know and how capable they are at a given errand.
Knowledge management in organisations
A business organisation mainly uses the knowledge management in order to use an innovative
system by which the authorities of an organisation can maintain a positive business environment.
In the same context, the knowledge management system will also help a business firm to collect
necessary documents from the organisation in order to gather knowledge for the business
development. Development bolster devices are programming that add to learning age along the
item configuration process [6]. These instruments plan to make a virtual domain that invigorates
the duplication of bits of knowledge and are particularly utilized in mechanical R&D. With the
development of knowledge management system, the business managers will also be able to take
better decisions for the organisation. Moreover, the business managers of an organisation can
also use the competitive intelligence tools in order to make potential systems for collecting
relevant data from the operating market. Furthermore, the competitive knowledge (CI) goes for
deliberately encouraging the hierarchical choice process with data about the authoritative
condition so as to make conceivable to find out about it and to take better choices in outcome [8].
CI depends vigorously on the accumulation and investigation of subjective data.

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Research methods
Survey
The survey process mainly helps the researcher to analyse the impact of the study in an effective
way. In addition, a researcher will also be able to understand the main impact of the knowledge
management process within the organisation. In addition, the surveys are mainly equipped for
acquiring data from huge examples of the populace [7]. A researcher will also be able to select a
population in order to analyse their opinion on the research topic. Reviews are comprehensive in
the sorts and number of factors that can be considered, require negligible speculation to create
and manage, and are generally simple for making speculations.
Case study
The case study is also a method of data collection. This process is also being used by the
researchers in order to develop a potential system for analysing the topic. Moreover, the case
study process will also help the researcher to collect relevant information that is suitable for the
process of knowledge management [9]. On that note, it can be said that the case study is the
process in which a researcher will be able to know the model that are required for the importance
of knowledge characteristics. Furthermore, a researcher will also be able to compile the research
topic with the real-life context with the help of case study method.
Observation
The observation process will also help a researcher to observe and analyse relevant information
that are required for analysing the research method. In the same context, the researcher will also
be able to observe and analyse the knowledge management process in an appropriate manner.
The observation process will make the researcher to develop a complete observer process by
which the research paper can get finished in an effective way. A learning map sorts an
affiliation's capacity into available files. Using a learning map, it is easier to perceive people the
extent that that they know what they know and how fit they are at a given errand.
Experiment
The experimental is also a kind of data collection procedure mainly used by the researcher for
completing a report. In addition, the experimental process will also help the researcher to analyse
the purpose of a research in an effective manner. On that note, it is very important for a
researcher to collect and analyse the research method in order to develop a new process. The
primary explanation behind utilizing the web based framework is to interface the information

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procedure with the online database of an association [2]. This will likewise assist the association
with facilitating the important data that will be required to share learning.
Research methods used in the article
In this research paper, the researchers have mainly used the survey method. With the help of
survey method, the researcher have successfully analysed the purpose of the knowledge
management process. In order to collect the data, the researcher has selected the employees of an
organisation in order to analyse their opinion about knowledge management system.
Future of Knowledge management
The knowledge management process will mainly help a business organisation to understand the
information that would be required for enhancing the business process. In addition, the
knowledge management system will also help the authorities of an organisation to collect the
relevant information for the purpose of operating in the market in an effective way [10].
Learning application forms are forms situated towards the utilization of learning. Having a far
reaching KM framework is of no utility if representatives of the association are not utilizing the
equivalent and association can't see the effect of the equivalent on its business execution. On that
note, it can be said that the knowledge management process will help the management of an
organisation to develop their system in an effective way.
Conclusion
From the above study, it can be concluded that the knowledge management process mainly help
a business organisation to consider all the knowledge process for developing new innovation. In
addition, the storage process of an organisation will also get enhanced with the development of
knowledge management process. Therefore, it can be said that the business chiefs of an
association can likewise utilize the aggressive insight devices so as to make a potential
frameworks for gathering pertinent information from the working business sector.

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Reference List
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[3] Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2), pp.360-
370.
[4] Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A
critical introduction. Oxford University Press.
[5] Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
[6] Patel, A., Holme, J. and Caiazzo, A., JP Morgan Chase Bank, 2018. Personalized interactive
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knowledge management system for open innovation and knowledge management
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[8] Séin-Echaluce, M.L., Blanco, Á.F., García-Peñalvo, F.J. and Conde, M.Á., 2015, August. A
knowledge management system to classify social educational resources within a subject using
teamwork techniques. In International Conference on Learning and Collaboration
Technologies (pp. 510-519). Springer, Cham.
[9] Wan, S., Li, D., Gao, J., Roy, R. and Tong, Y., 2017. Process and knowledge management in
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[10] Worthley, D., 2015. Community Knowledge Management System. U.S. Patent Application
14/275,546.