Knowledge Management Challenges in Muscat Municipality Report

This report examines knowledge management practices within the Muscat Municipality in Oman, focusing on the challenges the organization faces in managing its information and knowledge resources. The report begins with an introduction to knowledge management and its importance, followed by a discussion of the issues faced by the municipality, including lack of integration among information systems, resistance to knowledge sharing among employees, and the absence of a unified KM system. A literature review provides context on knowledge management systems and their benefits. The report then offers recommendations for improving KM practices, such as fostering a culture that values knowledge, integrating IT systems, and promoting knowledge sharing. The analysis includes a comparison of two open-source KM tools. The report concludes by emphasizing the need for effective knowledge management to enhance service delivery and organizational governance within the municipality. The report also references the importance of knowledge management in municipal settings and its potential to improve service delivery and organizational governance. The report is a response to an assignment brief requiring an academic report of between 3,000 and 3,500 words, excluding appendices and references, that provides a critical appraisal of a case study.