Knowledge Management System Analysis and Evaluation: Miami-Dade Police

This report provides an in-depth analysis of the knowledge management system implemented by the Miami-Dade County Police Department. The report begins with an executive summary highlighting the benefits of the system, such as improved operational efficiency, data security, and enhanced collaboration. It then delves into the introduction, explaining how the system aids in criminal investigations and facilitates information sharing between departments. The report addresses the challenges faced by the department, including integrating legacy databases and the cost of upgrading IT equipment. The report explores tacit and explicit knowledge, providing examples and discussing how the department utilizes each type. It covers data collection and management, emphasizing the importance of security protocols and recommendations for improvement, such as the adoption of Intelligent Character Recognition and voice recognition devices. The report also examines the Nonaka and Takeuchi model, outlining the different modes of knowledge conversion. It concludes by emphasizing the importance of knowledge management for organizational growth and efficiency. The report also includes a comprehensive list of references.

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Knowledge Management System
By
Name of Student
Name of Supervisor
Course Affiliated
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Executive Summary
Knowledge management system helps the most organization in carrying out its operation in an
organized way. The benefits of the system are plenty as it ranges from personal to group mental
growth which is the benefit to the production of the organization. Investing in technology helps
in securing the organization information through the installation of security protocols. The
system is the integration of many components; hence it prevents any form of corruption and
duties neglecting; therefore it promotes efficiency and integrity.

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Introduction
Organizations have adopted knowledge management system to make operation easy. It is an
information technology system which stores data and can be accessible to the users. The
database has numerous advantages to daily activity as it saves time and resources used to acquire
information. To catch criminal Miami-Dade County police department took the best action by
implementing the system in the process of prosecution of the suspect. The system increase
collaboration between different department in an organization by locating repositories and
capture secure information’s. The implementation process includes identification, preparation,
coordination, evaluation, determination, launching and maintenance of the system (Dalkir, 2013:
23)
The Miami-Dade County police department adopted the knowledge base system to develop web
service initiatives, equipping county process with IT infrastructure and simplifying and
standardizing the IT environment. The system will assist police in convicting criminals by, cross-
checking their records in the order. It is a breakthrough in technology advancement in the
security sector. With laptops in police vehicles, it will minimize the time for the officers to
search person history by cross-checking database in different security agencies. With the web
services, the Miami-Dade’s policy department can log in to access the portals which will link all
service which one can fully access.
For a long period, access to a criminal database by the traffic police seems a challenge. It was
challenging to integrate old database concurrently with data from the States agency and Federal
database to determine if a person has is arrested before. The cost of upgrading the IT equipment
was also a challenge since they have to create custom applications in facilitating queries build

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up. Encoding data into mainframe was a challenge since it was estimated to take at least three
years with huge expenses incurred (Ross, 2017).
Knowledge management problems are challenges that most organizations pass through in
making financial and operational decisions. The Miami-Dade County police department faced
with time issue of developing a system to assist the department in working effectively. There was
also a challenge of developing a stable and efficient mainframe that is integrated (Polkowski,
2013). Developing a standardized technology that could run efficiently posed a challenge as a
database-access project was needed. Other problems include having the expert to establish the
system; most staffs were not IT expert forcing the department to hire more workforces who were
to work jointly and develop the best web service.
Tacit knowledge also means knowing-how; the knowledge is embedded in one’s mind and
gained through experience at a particular field of work (Turner, 2018: 45). Through learning and
personal experience, a person can do the best acts for the gain of the organization. The IT expert
had to work, with the Miami-Dade police staff to develop an extensive system that will assist the
traffic offices in handling offences. Developing mainframe took time; thus they use their
experience to build web service that will work efficiently. It was not possible for anyone to start
developing the system without the skills and experience. Explicit knowledge also referred to as
knowing that. It is written in books, documents, reports and journals (Collins, 2010: 76). To gain
ability one has to read them always before developing something. Most Miami-Dade traffic
records recorded in books; hence it needed to be uploaded to the system on the daily bases as the
events occur.

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There are two main types of knowledge, the tacit knowledge which bases on experience and
explicit knowledge that is based on reading books and documents to get the insight to take action
(Elton, 2010: 151). There are also other types of expertise which include;
Type
Declarative knowledge Includes labels, concept and categories that are important to
organization
Procedural knowledge Understanding on how to perform specific action
Casual knowledge Explain why something occurred
Rational knowledge Explain the relationship between different types of knowledge
Spiritual knowledge Relates people religious knowledge of God
Human knowledge What a person knows
Structural knowledge based on organization system, tools and routines of working
The Miami-Dade County police responded to tacit knowledge by seeking the help of external IT
expert to develop the best method. A strategy was put in place to integrate multiple mainframe
systems which will access data and encoding them to the mainframe for storage. Experts were
needed to develop access protocol and XML which was seemed appropriate to handle the current
situation that was facing the department. To access federal and States documents the Miami-
Dade Police department had to acquire the license and other legal documents (Vora, 2011: 601).
Every staff had to apply his or her skills by applying knowledge learned or received for the
success of the organization. Also, agreements signed by all parties involve starting from
technical staff to the management of the Miami-Dade police department.

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Data collection and management is critical for any organization success and security purpose.
The process begins by identification of the company objective and goals (Fuller, 2012: 45). The
Miami-Dade County police department was aiming to capture and analysis motorist records
within a short time by accessing the Police portal. Involving expert to work on the system
buildup is essential since the system is developing before it is completed and works as a
complete system. Conducting an interview and using question is the most appropriate way of
collecting data since it saves time and resources. Individual data needs protection from any form
of misplacing or interference as it may lead to wrong judgment. Installing security protocols in
the system will secure an unauthorized individual who may have evil personal agenda.
For the success of the Miami-Dade County police department, they need to have the follow the
following recommendations. One is adopting the Intelligent Character Recognition (ICR); this
technology will assist the Police in capturing and recognizing handwritten documents like the
driving license for easy identification. It may be expensive to employ this technology, but it
helps in enhancing police service. Also putting necessary security measures to secure the system
from hackers and any virus threats that may hinder its smooth functioning is essential.
Also using voice recognition devices is also essential in the identification of offenders as who
may appear violent and refuse inspection as required by the law. Training the police offers and
other staffs in the Miami-Dade County police department will equip them with knowledge on
how to handle the system effectively. Introducing new technology in an organization is
fundamental that all the staffs need training without discrimination of any form.
With BTOPP framework, it is clear that the organization is doing excellent work. The
organization is sharing information with the State and Federal department in handling cases.

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According to (Spoelstra, 2010), overcoming obstacles is the main focus of the organization as
they resolve to employ experts to assist in managing the system thus promoting the use of
technology in the organization by installing laptops in the police vehicles. The Miami-Dade
focuses on investing in technology and acquires more technics to handle traffic offenders. Hence
results in a better performance as compared to the past.
Benefits of having knowledge management in place are evident with the increased rate of
innovation where Miami-Dade has adopted a new web service that has enhanced the operation.
A better communication channel, better problem-solving ability and sharing of experience are
some of the benefits experienced by Miami-Dade County Police by adopting Knowledge
management system. For effective implementation of Knowledge management, the organization
should outline challenges they face analyses them, involve all stakeholder in the process, carry
out testing of the system, and lastly, they need to make follow-ups to ensure that the problem is
completely solved. Outlining the issues first is essential since you cannot start developing a
solution without knowing the primary objective (Holtshouse, 2013: 23).
Adopting knowledge management will enable organization in making few mistakes in handling
cases. It is possible for data to be analyzed with references from large sources thus making
informed decisions. Less time is needed to carry operation with the support of technology. The
process of searching for information of a person is made easier through the integration of the
system of the Miami-Dade Police department. Therefore it’s essential for any organization to
acquire knowledge management in running its operations.

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Part B
The Nonaka and Takeuchi model adopted the Knowledge management idea basing on universal
model knowledge creation and management of coincidence. The figure below elaborate on the
Nonak and Takeuchi model.
Socialization follows tacit to tacit. This technique shares tacit knowledge by observing,
imitating, practicing and participating in formal and informal groups. It focuses on creating

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virtual and physical space where people can interact. Externalization technique moves from
indirect to direct way; it expresses tacit knowledge through internalizing and sharing
information. Combination follows the direct approach in explicit to explicit move; it integrates
concepts to expertise. Trend analysis, report review and executing summary of the database are
some of the examples. Lastly, internalization embodies explicit information into tacit knowledge
(Davenport, 2011: 81)
One of the measures that organizations like Miami-Dade County should take is for the top
managers to create a culture of sharing knowledge. Sharing idea helps to improve productivity in
an organization and also promote a good relationship between staff members. Training of staffs
also is the best way of ensuring that the teams have skills to handle new technology in the
company.
Adopting knowledge creation in any organization is essential for the growth of the organization.
Managers need to priorities on equipping and investing in skills growth to encounter
competitions from other venture which operate in the same field. Introducing rewards and
promotion will make workers spend more a competitive workflow. There is a need to regulate
rewards and development by documenting the criterions to promote fairness in an organization
(Kebede, 2010: 416)
Developing tacit knowledge is critical for an organization and individual growth. Involving
profession or specialist always results in best decision making which is essential for the company
growth. Development is a process; thus the company should still give time for evolution to exist.
Unions protect the staff's rights; hence the organization should always put workers right first.

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References
Collins, H., 2010. Tacit and explicit knowledge. University of Chicago Press.
Dalkir, K., 2013. Knowledge management in theory and practice. Routledge
Davenport, E., 2011. LIBRARIES: ISSUES, OPPORTUNITIES AND
CHALLENGES'. Knowledge Management: Libraries and Librarians Taking Up the
Challenge, 108, p.81.
Elton, L., 2010. Academic writing and tacit knowledge. Teaching in higher education, 15(2),
pp.151-160.
Fuller, S., 2012. Knowledge management foundations. Routledge.
Holtshouse, D.K., 2013. Information technology for knowledge management. Springer Science &
Business Media.
Kebede, G., 2010. Knowledge management: An information science perspective. International
Journal of Information Management, 30(5), pp.416-424.
Polkowski, L. ed., 2013. Rough sets in knowledge discovery 2: applications, case studies and
software systems (Vol. 19). Physica.
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
Spoelstra, W., 2010. Reusing software assets in agile development organizations-a management
tool: a case at a medium sized software development organization (Master's thesis, University of
Twente).

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Turner, S.P., 2018. The social theory of practices: tradition, tacit knowledge and
presuppositions. John Wiley & Sons.
Vora, M.N., 2011, December. Hadoop-HBase for large-scale data. In Proceedings of 2011
International Conference on Computer Science and Network Technology (Vol. 1, pp. 601-605).
IEEE.