Analysis of Knowledge Management and Employee Performance in IT Sector

This report analyzes the article "Knowledge Management and Employee's Performance in Telecommunication Industry," which investigates the influence of knowledge management on employee performance, focusing on tacit knowledge sharing and technology usage. The report highlights the significance of information technology in workload management and employee satisfaction within the context of a knowledge-based economy. It discusses the relevance of the techno-centric theory and the article's use of credible references and a quantitative, cross-sectional research design. The study, conducted using convenience sampling of IT managers, establishes the credibility of the research findings, emphasizing the benefits of knowledge management in enhancing organizational outcomes and fostering employee cooperation. The report concludes that the article provides a logical and sequential presentation of various aspects of knowledge management, influencing the reader's understanding and emphasizing the importance of converting tacit knowledge into explicit knowledge for organizational success.

Running head: KNOWLEDGE MANAGEMENT
Knowledge Management
Name of the student
Name of the University
Author note

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The article, “Knowledge Management and Employee’s Performance in
Telecommunication Industry” talks about the effect of the knowledge management on the
performance of the employees. The purpose of the article is to talk about the two important
aspects in relation to the knowledge management like the sharing of the tacit knowledge
along with the usage of the technology (Ahmad, Malik and Anwar 2018). The article has
stated that the using of the information technology can help in offering support in the area of
the workload management. It can help in ensuring the satisfaction of the employees and it can
help employees in staying competitive in the present age. The knowledge based economy
have grown in the present age that has been instrumental in increasing level of the
competition among the companies that can help in the sustaining of the competitive positions.
The article have said that the organizations in the present age are laying focus on the
knowledge along with the experience of the employees which can improve performance of
workers.
There are knowledge management theories that can be said to be of great relevance in
relation to this article. In my view, the framework that can be said to be of great relevance in
this article pertains to the techno-centric theory that talks about the fact how the designing
process of the technology can aid in the facilitation of the knowledge flow along with the
storage. It have a great effect on the people along with the process within the framework of
the company. This theory talks about the fact that the developing of the social computing
tools have helped in the process of undertaking an unstructured approach that creates the way
for the creation of the knowledge.
The article can be said to be well-researched on account of the fact that the article
have made use of the credible references that have helped in increasing the value of the
article. The article have linked the concept of the sharing of the tacit knowledge along with
the usage of the technology to that of the employee performances that have helped in making

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the matter clear before the readers. I think that the article is credible as it has made use of the
conceptual framework so that the contents of the articles can be easily understood by the
readers. The hypothesis that have been used in the article have helped the readers in
understanding the crucial points in relation to the concept of the knowledge management. The
research design that has been adopted is the quantitative along with the cross-sectional design
that have helped in establishing the credibility in relation to the research (Ahmad, Malik and
Anwar 2018). Responses pertaining to the research work have been gathered with the help of
the middle managers who are working within the framework of the IT sector that have helped
in the establishment of the veracity in relation to the article.
The information that have been provided in the article can be said to be reliable owing
to the fact that the method that have been used in relation to the research is convenience
sampling that have helped in getting access to that of easily available managers. In my
opinion, the research delved into the two areas of the usage of the technology along with that
of the element of the sharing of the tacit knowledge that have contributed to establishing of
credibility pertaining to the research. The article have described in a detailed manner the
benefits that an organization can get in the event of managing of the knowledge and its
positive effects on the employees of a company. The article have talked about how the
sharing of the element of the knowledge can act as a cooperation tool which can render help
in the area of problem solving within a company. The article have discussed how the
developments in the arena of technology can help in improving the organizational outcome
(Ahmad, Malik and Anwar 2018). There does not exist any kind of the bias in the article and
the facts of the article have been presented in a logical manner before the readers. I think that
the various aspects that have been discussed in the article have been presented in a sequential
order that have helped in increasing the value of the article before the people.

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The article has been able to influence my thinking as it has helped me in
understanding various aspects in relation to the knowledge management that have helped in
expanding my knowledge. I have been able to understand that the apt conversion of the tacit
knowledge into that of the explicit knowledge can help an organization in making the profits.
My personal reaction to that of the article is that it is very useful that can help in benefitting
the managers of the companies.

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References
Ahmad, J., Malik, M.I. and Anwar, A., 2018. Knowledge Management and Employee's
Performance in Telecommunication Industry. FWU Journal of Social Sciences, 12(2), p.135.