Revitalizing 'Proscribing Solutions' Through Knowledge Management

This report addresses the challenges faced by 'Proscribing Solutions,' an organization specializing in resume creation and interview preparation, which is experiencing a decline in customers due to outdated techniques. The report emphasizes the importance of knowledge management and continuous improvement systems in enhancing organizational performance, quality, and sustainability. It suggests that by adopting new methodologies, gathering client feedback, and focusing on customized, client-oriented solutions, 'Proscribing Solutions' can improve its services, retain customers, and achieve sustainable growth in a competitive market. The analysis underscores the need for constant review, business evaluation, and adaptation to market trends to ensure long-term success.

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Organization ‘Proscribing solutions’
Organization ‘Proscribing solutions’
Name of the Author
University Name-

Table of Contents
Introduction.................................................................................................................................................1
Knowledge management.............................................................................................................................1
Continuous improvement system...............................................................................................................2
Quality.........................................................................................................................................................3
Performance management..........................................................................................................................3
Sustainability...............................................................................................................................................3
Conclusion...................................................................................................................................................4
References...................................................................................................................................................5

Introduction
The report is related to the organization ‘Proscribing solutions’ that is situated in
Yarralumla, Canberra. The business is basically involved in creating resumes for the candidates
who are looking for jobs and make them prepare so that they can clear the interview in a
confident way. Their business is not doing well from past few months and they are continuously
losing their customers. They tried to find out the reason behind this, and they came to an aspect
of not adopting new technique. The main reason of losing customers is that the organization is
using the old techniques and formats of resume. The resumes are not able to create an impact on
recruiters and that’s why people or customers are switching to some other organization for
getting jobs. So, this report is basically related to find out the solution of this problem (Komives,
2016).
Knowledge management
It is very important for every organization to adopt an approach directed to continuous
improvement practices (Neves, and Schyns, 2018). Things changes according to the passage of
time. Organizations adopt new techniques to attract the customers and this creates a strong
competition in the market (Dempster, 2016). Continuous improvement helps the organization by
enhancing the knowledge of the people connected to the same. Continuous improvement
practices provide a very vast knowledge regarding the techniques and methodologies prevailing
in the market. This helps in creating the organizational practices modern and up to date.
Employees of the organization use their knowledge gained by continuous improvement for the
growth of the organization. Continuous improvement systems can help the organization in
enhancing the quality of the work they are doing. Six Sigma plan can help the organization in
better planning and implementation (Haber‐Curran, and Shankman, 2018).

Source: http://www.chambers.com.au/glossary/quality_improvement.php
Continuous improvement system
The performance management system of every organization is very much connected from
day to day operations and planning activities and it is considered as a part of organizational
culture. There are several set of tools that helps in accomplish continuous improvement in an
organization (Diodato, Malerba, and Morrison, 2018). Success of the company is depends upon
the timely examination of all the activities. Maintenance activities required a lot that helps in the
proper and smooth running of the system and ensures that the performance of the organization is
going in the right direction. Continuous improvement system and process can create a big impact
on the performance of ‘Proscribing solutions’ as it can help in defining the way of getting
feedback from the customers and change the operations in a way that can provide maximum
satisfaction to the clients (Sharif, and Scandura, 2014). This consistent development in the
system is the base for the effective change model. If proper work program is undertaken then it
will increase the overall outcomes in determined approach.

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Quality
Due to the usage of old technology, ‘Proscribing solutions’ is not able to maintain the
quality of services they provide to their clients. The organization is creating a bad name due to
not maintaining the quality (Batcheller, 2016). They should change the technology and
methodologies they use on a timely basis. There should be a constant review and feedback that
can help the company in analyzing the factors where they are lacking. It assists them in
implementing continuous improvement in the organization (Neves, Almeida, and Velez, 2018).
Performance management
After each and every step, business evaluation has been done to ensure that whether the
business is going in profit or not (Elguero, et al. 2015). Business evaluation helps an
organization to know the reason of failures and the ways of improving the same. ‘Proscribing
solutions’ is losing its customers as they are using the old technique of preparing resume and
they so not provide the trainings related to the new patterns of interview that is unable to help the
candidates in clearing the interviews. Continuous improvement helps to know the main reason
behind losing the customers by doing proper analysis to prevent the organization from losing a
big number of customers (Weiner, and Verlander, 2016). Therefore, it could be inferred that if
company wants to grab more clients in market then they will have to focus on making their
products more customized and clients oriented. It will assist them to implement the work
effectively to attract more clients in market.
Sustainability
Sustainability is a key of the success for every organization (Al-Haddad, and Kotnour,
2015). For achieving the goals and objectives, it is important to sustain in the market
competition. ‘Proscribing solutions’ is losing its customers day by day because it is not able to
give any kind of benefit to the clients. This leads in so much losses and can hamper the
sustainability of the company (Skendall, et al. 2017). Continuous improvement can help the

same in improvising the process and solution they offer to their clients in order to get customer
loyalty and then clients will no switch to some other service provider. Continuous improvement
provides ways of improvements that helps in retaining the clients
Conclusion
‘Proscribing solutions’ has to start adopting the new methods and techniques prevailing
in the market, it should ask their clients that what problems they are facing and which sort of
improvement they want in the organization. Continuous improvement is a practice that can help
the organization in improving the operations, performance, sustainability as well as growth.
There are many techniques of continuous improvement that can assist the organization in
implementing the proper required changes that can help the organization to getting their clients
back and provide the best services that can help them in their career growth. Now in the end, it
could be inferred that if company want to win over the market then the continuous improvement
and effective development will be the base for the same.

References
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