Directing Knowledge Management Strategy Development for a Business

This report delves into the development and implementation of knowledge management strategies, examining tools, techniques, and their practical application within a business context. The assignment begins with a detailed analysis of knowledge management at Hewlett-Packard (HP), exploring various tools, techniques, and their impact on business operations. It covers the comparison between knowledge management and information systems, the different business areas focused on knowledge management, and the importance of identifying requirements for organizational strategic use of knowledge. The report then outlines the major elements of knowledge management, barriers to effective data capturing, and different options of knowledge management tools, offering guidelines for structuring knowledge management efforts and identifying organizational resources. The second part of the report focuses on a case study of the African Development Bank, analyzing its existing knowledge management system, procedures, and their effectiveness. The analysis includes capturing business knowledge from internal and external sources, evaluating existing systems, and identifying potential reasons for system ineffectiveness. The report culminates in the development of a knowledge management strategy tailored to the specific needs of the business.

Direct the development of knowledge
management strategy for a business
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Contents
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................8
INTRODUCTION...........................................................................................................................8
ANALYSIS......................................................................................................................................8
EVALUATION...............................................................................................................................9
DEVELOPMENT..........................................................................................................................11
CONCLUSION..............................................................................................................................13
TASK 3..........................................................................................................................................14
TASK 4..........................................................................................................................................17
REFERENCES..............................................................................................................................24
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TASK 1
1. Discuss about the different knowledge management tools and techniques used at Hewlett-
Packard.
Knowledge management is defined as systematic set of approach that enable
information and knowledge to grow business of HP. The organization is mainly used the
knowledge management tool and technique which help for enabling best practices and
increasing the inter-networked organization structure (Hislop, Bosua and Helms, 2018).
Hewlett-Packard is used different type of tool and techniques such as social software,
communication channel, Big data, decision support and other type of knowledge
visualization, content management etc. these are technique for applicable in the business
for increasing the capabilities of firm. For Example- HP has structured the process for
taking a technique which transferring into part of world. Despite, success rate of
management process by using tool for building social interaction and recycling their
existing knowledge rather than generating new one.
2. Compare between knowledge management and information systems.
Knowledge management Information system
 Knowledge management is mainly
focused on the wisdom,
understanding and knowledge.
 It mainly deals with codified
knowledge that valuable of business
management.
 For processing, it is extremely used
the technology for explicit
knowledge and transfer from person
to person.
 It is focused on the data and
information that can be stored in
proper manner.
 IS deals with the structured and
unstructured figures or facts.
 This type of system is term of
technology and easily convey
information in codified format.
Table:1
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3. What is different business focused on the area of knowledge management.
Knowledge management refers to the process of sharing, storing and acquiring
information from different sources. It is increasing the efficiency as employee that spend
less time for managing information in proper manner. Hewlett-Packard enterprise
focused on the different area of knowledge management.
 It can be implemented the knowledge management in the employee improvement
where it useful for increasing efficiency and performance. Thus, it also developed
a strong relationship which sharing important information knowledge in better
problem solving (North and Kumta, 2018).
 In order to employee engaged with the knowledge management that easily search
result and store knowledge for performance improvement.
 It also building an internal communication that adopted knowledge management
for developing more productive tasks within organization.
4. Important for identifying the requirement in the improvement of organization strategic
use of knowledge.
Knowledge management is an important concept that HP use for best practices
and technologies to leverage corporate knowledge. It provides the better facilities of
company for capture knowledge in the centralized system. there are some common
reasons behind to use knowledge management system in Hewlett-Packard enterprise.
 It is useful for increasing the speed to access information and knowledge so that
HP would be increased their productivity three time more (Lie, bowitz and Frank,
2016).
 It allows for employee to improve their speed and quality of decision making by
accessing knowledge in the organization. HP enterprise collaborate with different
knowledge tool and technique for providing better experiences.
 It is beneficial for encouraging the innovative idea and collaboration that easily
access latest data or information. Sometimes, it also enables to stimulate
innovation as well as cultural changes.
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5. Understand the major elements of knowledge management.
Knowledge management is based on the concept that consists of different
elements such as content, strategy, process and people. HP uses this major element for
improving overall business capabilities and abilities.
 People: in HP, employee is mainly focused on the factor that initiative bound to
fail. In order to involve right people before get processes and technology. Each
and every employee participate within the business to gain knowledge about the
captured data and implementation.
 Process: In HP, it is mainly focused on the strong knowledge management
process that maintain and control flow of information. It also identifies the input
and output by using knowledge management tools (Grover and Froese, 2016).
 Content: It is based on the documentation knowledge that require for sharing
important data to other staff members. HP always make IT infrastructure that
enable to create stuff and access information from anywhere.
 Strategy: HP makes an effective knowledge management program that needed to
clear overall enterprise strategy which provide right direction of business. In this
way, it become easier for HP to build critical understanding towards knowledge
needs.
6. Barriers with organization that create problem in data capturing and identifying failure of
knowledge management.
Despite, HP uses various type of knowledge management tool for purpose of data
captured but sometimes, it has occurred problem and issues which directly convert into
major barrier. Afterwards, it has analyzed that identify failure of knowledge management.
 HP do not properly recognize the data or information that they are doing.
 knowledge management generally concern about the recycling of existing
knowledge and not properly focused on the generating new knowledge.
 The information technology often in regards to substitute for social interactions
and also look like traditional technique.
 Failure to build the people work and knowledge sharing become natural by
product work.
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These are different reason of system failure at the time of data capturing and
knowledge programmes initiative that did not deliver the accurate result or outcome. The
barriers can be overcome for planning an effective strategies and tactics. The barrier in
capture knowledge within HP can be categorized into different groups: technological
barrier, individual barriers and organizational barriers.
7. Various options of knowledge management tool.
Knowledge management is mainly involving the creation of relevant data and reuse
them in processing. It also linked with the concept of business competencies that defined
overall learning of firm especially how different production skill integrated with multiple
technologies. There are different options of knowledge management tools.
 Knowledge search: It is part of content repository that usually help for search
critical function and improve value of knowledge (Obeidat and et.al., 2017).
 Social software: It is including the core enterprise software that can be used by
HP for purpose of interaction with customers. In this way, it also records the
information of customers, product and services. For Example- Customer
relationship management system and enterprises system.
8. Represent few guidelines in the structure knowledge management efforts.
It is important part of HP standards to manage their knowledge management
process. Sometimes, it also associated with knowledge enrichment and expert to handle
information in proper manner. The information related guideline consider documentation
which mainly stored original and modified version of artifacts. It is helping for business
to manage and control entire processes. There are few guidelines useful for providing the
structure knowledge management.
 The timing of enrichment has planned and adhered in formal ways. Once the data
can capture within project, expert will participate in the business to enrich
knowledge of artifacts.
 The expert within HP enterprise provide direction of entire project team to review
and use specific knowledge. It also assists in the adoption and modification of
captured information.
 Time to time, formal reviews are conducted that help to address and
accomplishment of knowledge management at different points. In this way, it
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become easier to process group that will examine the overall activities in
enterprise knowledge management.
9. Identify organizational resources.
The organization is that resources come together which help for accomplished
specific goals and objectives. There are major resources that used by HP for improving
overall business quality and services. It involves physical resources, human resources,
information resources and physical resources.
In HP, manager is responsible person that acquire and manage resources to
achieve their goals. The management attainment is becoming an effective and efficient
which provide an idea for purpose of planning, leading, organizing and controlling
essential resources in proper manner (Dayan, Heisig and Matos, 2017). In additional,
business knowledge can present in various level in the form of tactics, strategies and
individuals. They are providing the learning sources and repository that easily embedded
with knowledge.
10. Analyze the technique for used in business development and implementation in
knowledge management strategy.
A knowledge management strategy is based on the action that mainly outline,
how HP will manage their company information or data. It can be improved the
knowledge by implementing an effective technique. In expansion of business in global
world, which require for using an effective technique and help for identifying resources
in knowledge management (Mäntymäki and Riemer, 2016).
o It must ensure to align the plan according to organizational mission, values and
vision.
o It can be designed an effective leadership team within organization so that help
for builds a strong with other staff members. In this way, it useful for knowledge
management strategies.
o Allocate an appropriate budgetary resource and create implementation plan.
o It can be developed the align structure in the business process to assign particular
task of each members.
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TASK 2
INTRODUCTION
A) Brief summary of the events
The African Development Bank Group or Banque Africaine de Développement is a
multilateral development finance institution. The AfDB was founded in 1964 and comprises
three entities: The African Development Bank, the African Development Fund and the Nigeria
Trust Fund. The objective of report is to analyze the existing knowledge management system
that is pertaining in African development bank. It will also evaluate the options related to
knowledge management. Present report will also develop the knowledge management strategy.
B) Description of the methods that report will follow
Report is fully based on case study of African Development Bank group. In section 1 I will
analyze the arrangement of capturing and using business knowledge from different internal and
external sources. In section 2 I will analyze the existing knowledge management system,
procedures followed in organization. In section 3 I will be involved in analyzing the
effectiveness of existing procedures and systems in terms of meeting needs of clients, objectives
of organization.
ANALYSIS
A) Existing arrangement for capturing business knowledge from various internal and external
sources
Internally bank is engaged in collecting all the experiences that they have generated form
over 50 years. They are also maintaining the country strategy paper which belongs to past. It has
also been analysed that African Development Bank is also making sure that different channels
and bodies who possess unique information are being coordinated. They are also engaged in
doing key research so that knowledge related to gaps is being increased. It is necessary for firm
to make sharpest decision which is of worth million dollars.
Externally bank is involved in launching their publication program like for example they
have published African Development report that shares all the news related to development in
Africa. Secondly they have also funded the African Virtual universities that provides E-learning
and distance learning to students.
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B) Existing knowledge management system and procedure in organization
The existing knowledge management system in African development bank is to provide
and raise the effectiveness related to development by exchanging knowledge solutions that are
innovative and creative for transformation of Africa within African countries. Bank’s knowledge
management system is based on two pillars that is to address Africa’s need of development and
increasing quality of services being provided by them (Masa’deh andet.al., 2017).
C)Effectiveness of existing procedure and system
The knowledge management strategy of bank has enhanced the operational effectiveness.
Company has make sure that the knowledge culture in bank has been enriched and increased.
The Bank’s effectiveness in achieving development and reducing poverty in Africa depends
primarily on its ability to improve the quality at entry of its development operations (Liebowitz,
2019).
D)Possible reasons for ineffective knowledge management system
The knowledge management system in African Development Bank can be ineffective when
bank is not strengthening their internal and external networks. Also they are not engaged in
developing the knowledge culture in organization. Also for if their investment in financial
resources is not sufficient for building a knowledge based institution.
EVALUATION
A) possible barriers or problems faced by organization in capturing knowledge
African development bank can face is the public support who is unaware about the needs or
value of knowledge. It can also happen that employees or individuals working in organization
lack it. Other problem that can be faced by them is that they do not have knowledge full
environment or the integrated web-enabled knowledge management system. If the internal
coordination lacks in bank, then this can also act as a problem that can affect bank. Knowledge
management system also must be linked with banks internal culture.
B) Options of knowledge management tools
Various knowledge management tools can be used by African development bank like for
example communication tool. It is one of the most prominent tool that can be used by bank, in
this tool they capture knowledge and communicate it to the members. It can include e-mails,
chat-box, telephones and even unified communication. Data base analytical tools can also be
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used by bank so that it enhances the quality of knowledge-based institution and also operational
needs of bank is being fulfilled.
c)Evaluation of above listed options
Communication is the most essential aspect for managing knowledge in African
Development Bank. Managing knowledge for bank can sometimes be chaotic. So bank needs to
enhance their external and internal communication, for this they can make use of social media so
that policy engagement and brokerage can be enriched. This communication tool will also
support bank in increasing collaboration and communication with centres and external partners
of bank will also be enriched. The other tool that can be used by bank is data base analytical tool,
this can support African development bank in storing and managing the information related to
clients. This tool can also help in making data more structured.
D)Justification of the above selected options
Communication tool will support African development bank to communicate effectively
the influence that global policies have on the development, this can also bring out the positive
outcome. Knowledge can be managed effectively by using digital tool as they are closely linked
with policy development and brokerages. It is very necessary for the bank that knowledge
management staff and technical staff also have the communication that is consistent. For this
communication tools can be used (deVasconcelos andet.al., 2017). This will develop a high
culture of knowledge in organization. Face to face communication can also be used in this as it is
most tactic for sharing of knowledge.
Other tool that can be used by African Development bank is big data analytics. In this it
can support bank in increasing the efficiency of operations. It can also support them in managing
knowledge as this can help them in data preparation and data separation. All the information is
recorded firmly with the help of Big data analytics.
E) Various intrinsic and extrinsic reward
African development bank for managing knowledge and acquiring more knowledge intrinsic
and extrinsic awards. It includes team and individual incentives so that the members of team
stays motivated and they are involved in sharing their knowledge. Knowledge can be related to
making policies of bank better or it can also be related to how the company can achieve their
strategic objectives (Liebowitz and Frank, 2016). An intrinsic reward is one which is intangible
in nature, it is a feeling of satisfaction that can be feel by stakeholders when they are being
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appreciated. By this they can bring more new ideas for development of bank and share their
knowledge and experience which be useful for enhancement of bank. Incentive given to team is
one of the type of extrinsic award. It is tangible in nature. It can be monetary in nature or even
trophy or medal can be given to teams so that they can share their knowledge.
F) Process of knowledge management that organization must consider
There are various steps in process of knowledge management that African development
bank needs to follow, it includes the following:
Collecting: In this step bank must involve in collecting a data related to how knowledge can
be managed effectively. Data which is being collected by bank must be documented properly.
Organizing: Data collected by bank needs to be organized properly. Like for example all
data related to policies of knowledge management must be kept separately.
Summarizing: In this all information collected needs to be summarised. Like for example
lengthy information must be presented in graph.
Analysing: Data which is gathered by bank needs to be analysed. Bank can involve in
appointing an expert for the purpose of analysis.
Synthesising: In this step information becomes knowledge, to keep data base safe
knowledge base software must be installed in bank.
Decision making: In this knowledge can be used by bank for ultimate decision making.
Decision can bring long term benefit to organization (Inkinen, 2016).
DEVELOPMENT
a) Approaches to develop knowledge management strategy
Consultation method can be used by African development bank in order to ensure a
comprehensive and systematic approach towards managing knowledge. To make sure knowledge
is being successfully managed this strategy emphasise that organization has proper knowledge
sharing culture (Kianto, Vanhala and Heilmann, 2016). It has also been analysed that
consultation method makes sure that team members and individual shares their knowledge and
experience. For this company have linked rewards and incentives which can motivate workers to
share their ideas. Consultation method lays special focus on giving critical training to employees
who are efficient knowledge. This can support African development bank in aligning their
knowledge management strategy to their goals and objectives.
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b) Effective knowledge management strategy
Process for periodic review: It is one of the most important strategy for managing
knowledge in African development bank. In this small meetings can be held by bank in
quarterly, half-yearly or annual basis. Meetings can be taking place between staff members or
various departments. In this type of review employees will be engaged in highlighting issues that
they are facing in managing knowledge. They can also review the quality and effectiveness of
knowledge management tools which is being used in organization. This review also ensures that
intended learning outcome has been achieved by African development bank or nit. This review is
essential for development of bank (Dayan, Heisig and Matos, 2017).
Knowledge management matrix: This matrix can assist African development bank in
analysing whether the knowledge management strategy is being achieved or not. This matrix is
being used by company to share pool of knowledge with each and every employee. This will
support them in developing their policies and also new ideas can be brought up in organization.
In this matrix every employee can also give feedback on the work done by other individual. They
can also share their experience which is being linked to completion of task. This matrix is really
essential for making a better knowledge full culture in firm.
Procedure to maintain continuous improvement: In order to make sure that continuous
improvement exists in African development bank they need to check that knowledge is being
effectively utilized. This can improve current capabilities of banks and will also assess
development of organization. Effective Utilization of knowledge can also support company in
achieving their ultimate goals and objectives. The strategy of final knowledge management will
include the well-through process where first step is identifying opportunity, analysing, taking
actions, reviewing results and lastly planning for future.
c)Justification for the success of planned knowledge management strategy
aligned with organizational needs, overall business plan and business strategy:
Continuous improvement which is one of the most effective knowledge management strategy
will help African development bank in meeting out their all short term and long term goals and
objectives. It has been analysing that business plan of bank consists of fighting against poverty
and bringing out equality in Africa (Barley, Treem and Kuhn, 2018). They are engaged in
promoting the investment of private as well as public capital. Thus this strategy will help to
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